FaxFinder® V.
Copyright and Trademark FaxFinder® Administrator Guide Models: FF130, FF230, FF430, and FF830 S000458H, Version H Copyright This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2011-12, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc.
Chapter 1 – Product Description & Specifications ................................................................................7 Package Contents.........................................................................................................................7 Safety Warnings...........................................................................................................................8 Telecom Safety Warnings ..............................................................................
Contents Navigation ................................................................................................................................. 27 Status & Logs ............................................................................................................................. 28 System Status ................................................................................................................................. 28 Fax Status .........................................................
Contents Send a Fax Screen ...................................................................................................................... 68 Logout ....................................................................................................................................... 70 Chapter 4 – Client Software Installation ............................................................................................ 71 Installing the Software .......................................................
Contents Migrating FFx20 Phone Books to FFx30 ..................................................................................... 101 Mapping x20 Menus to the x30 ................................................................................................ 103 Mapping x30 Menus to the x20 ................................................................................................ 104 Appendix D – Regulatory Compliance ................................................................................
The FaxFinder® fax server is an all-in-one fax server that provides distributed faxing capabilities, over a WAN, from a corporate office to small remote offices as well as to field sales people. Inbound faxes are converted to PDF or TIFF files and delivered to a recipient’s in-box or a network folder, or printed on a network printer. Outbound faxes can be sent by web client or through Microsoft® Office applications.
Chapter 1: Product Description and Specifications Safety Warnings Telecom Safety Warnings Before servicing, disconnect this product from its power source and telephone network. Also: ● Never install telephone wiring during a lightning storm. ● Never install a telephone jack in wet locations unless the jack is specifically designed for wet locations. ● Use this product with UL and cUL listed computers only.
Chapter 1: Product Description and Specifications Internal Lithium Battery ● A lithium battery located within the product provides backup power for the timekeeping. This battery has an estimated life expectancy of ten years. ● When this battery starts to weaken, the date and time may be incorrect. If the battery fails, the board must be sent back to Multi-Tech Systems for battery replacement. ● Lithium cells and batteries are subject to the Provisions for International Transportation.
Chapter 1: Product Description and Specifications Technical Specifications FF130/230 Connectors Size Weight Input Power Requirements Maximum Power Consumption * Operating Temperature Storage Temperature EMC Approvals FF430/830 RJ-11 Line Jack(s), DE-9 Console Serial Port, RJ-45 Ethernet, Locking Screw on Power Jack. 6.4” W x 6.0” L x 1.2” H (16.3 cm x 15.2 cm x 3.0 cm) 1.22 lbs. (0.55 kg) 1.25 lbs (0.57 kg) RJ-11 Line Jacks, DE-9 Command Serial Port, RJ-45 Ethernet.
The FaxFinder Fax Server is an IP enabled fax server that works with other devices and services on your communication network to send and receive faxes and to perform administrative functions. ● FaxFinder requires access to an SMTP server to relay emails generated by the FaxFinder. These emails contain faxes, administrative notifications and log files. It is recommended that you create a DNS “A” record for the FaxFinder.
Chapter 2: Getting Started FaxFinder, Phone Line, and PBX Compatibility The source and type of communication lines that connect to the FaxFinder dictate if the inbound fax routing method is set for dynamic or static delivery. Dynamic delivery is based on the number dialed by the party sending the fax. Static delivery is based on which communication line/FaxFinder port the inbound fax uses.
Chapter 2: Getting Started ● Set the direction parameter to match the expected call direction/use by the PBX and or Telco line. Coordinating call direction by physical line can help you maximum the use of fax resources when fax volume is high and yet have dedicated resources for specific needs. You need to coordinate how the line equipment will function because FaxFinder does not control which line the PBX or Telco will use. ● Set the port to inbound, if it will be used to receive faxes only.
Chapter 2: Getting Started Mechanical Mounting The FF130/230 FaxFinder comes with chassis screw holes to facilitate attaching it to a flat surface. The FF430/830 units are table-top units that can also be rack-mounted. Rack-mounting hardware is included.
Chapter 2: Getting Started Rack Safety When installing the unit in a closed or multi-unit enclosure, follow the recommended installation defined by the enclosure manufacturer. Note: The ambient temperature of the rack interior must not exceed 60° Celsius. ● Do not place the unit directly on top of other equipment or place other equipment directly on top of the unit.
Chapter 2: Getting Started ● Si une bande de puissance est utilisée, veiller à ce que la bande de puissance fournit la terre adéquate de l'appareil ci-joint. ● Lors du montage de l'équipement dans le rack, assurez-vous que la charge mécanique est encore d'éviter une situation dangereuse. Le rack doit supporter en toute sécurité le poids combiné de tous les équipements qu'il supporte. ● Assurez-vous que le circuit principal d'alimentation est capable de gérer la charge de l'équipement.
Chapter 2: Getting Started Connections The images below show the back panels for FaxFinder x30 models. Following that is a description of the connections called out in the image. 1. Line Ports. PSTN/POTS RJ 11 phone line connectors. 2. LAN/Ethernet Port. RJ 45 receptacle for network connection. The FaxFinder 130/230 units for reasons of space constraints are labeled LAN, while the FF430/830 units show Ethernet. 3. Console/Command Port. DE-9 connection for serial access and control of the FaxFinder units.
Chapter 2: Getting Started 9. Power Switch. On/Off power switch for the FaxFinder 430/830 units. Console/Command Port Pin Assignments Pin 1 Pin 2 Pin 3 Pin 4 Pin 5 Pin 6 Pin 7 Pin 8 Pin 9 CD RCV XMT DTR Ground DSR RTS CTS Ring Front Panel LEDs FaxFinder 130/230 (FF230 shown) Label Name Power Status Power Status CF LNK Compact Flash Data Link 100 TD Speed Transmit Data RD Receive Data TR CD Data Terminal Ready Carrier Detect 18 Description Solid (constant) green if unit is on.
Chapter 2: Getting Started FaxFinder 430/830 (FF830 shown) Label Name Power Status Power Status LNK Data Link 100 Speed TD Transmit Data RD Receive Data CD Carrier Detect Description Solid (constant) green if unit is on. A few moments after power is on, the Status LED will be blinking green to show normal, working state. Lit when a physical link has been established with the Ethernet network. 10 MHz or 100 MHz | When lit, Ethernet rate is 100 MHz; when not lit, Ethernet rate is 10 MHz.
Chapter 2: Getting Started Caution: Use only the DC power transformer supplied with the FaxFinder. Using any other transformer voids the warranty and can damage the FaxFinder. FF430/830 a. Connect the power cable between the unit and a power outlet. 2. Verify Power. ● The Power LED comes on immediately after power is applied, but there is a 4-second delay before the Status LED comes on. The Status LED flashes during normal operation. ● FaxFinder takes a short time to boot up when you apply power.
Chapter 2: Getting Started Configuring the FaxFinder Server 1. Setting Admin PC to Communicate with a Factory-Defaulted FaxFinder The first time you access the FaxFinder, connect the unit directly to a compatible computer. This allows you to change the FaxFinder’s IP address to one capable of operating on the network where it will reside. If FaxFinder is already attached to a network, the Client software can auto-discover the IP address.
Chapter 2: Getting Started 2. Logging In a. Open a web browser on your PC. b. Type the FaxFinder IP address, 192.168.2.1, and press Enter. The Login screen appears, showing that the FaxFinder is connected to the network. Note: FaxFinder implements a Secure WEB interface via TLS (HTTPS browsing) with a self signed certificate. The first time a browser navigates to the FaxFinder it will display warning messages about expired and or invalid certificates.
Chapter 2: Getting Started 5. Log In After Reset After resetting admin PC’s IP address, you must log into the FaxFinder Server software again. a. Enter the new IP address of the FaxFinder into your browser b. Enter admin as Username and admin as Password to log in again. If you changed the IP, your browser may show a warning when you login. This is related to the FaxFinder certificate. The default is for the IP address 192.168.2.1; changing the IP causes an invalid certificate warning.
Chapter 2: Getting Started 6. Set up the Administrator account a. Click Users. b. Click Edit in the Action column for administrator. c. Enter an email address for the administrator account. d. Change the password from the default to something secure. Enter a new password and confirm the password. e. Click Update to save changes to the administrator account. 7. Set up SMTP a. Click System Configuration. b. Click SMTP. c. Enter SMTP parameters as required by your email system. d.
Chapter 2: Getting Started a. Adding Users To add users manually: i. Click Users to create accounts for others who will send faxes through the FaxFinder. ii. Click the Add link. iii. Enter a Username, Password, Confirm Password, Phone Number and Email Address. iv. Click Update to save the entry. v. Repeat Steps ii and iii for each user. If you have several users to add, you can import a Comma Separated Value (CSV) file with user information. Refer to Users for details.
This chapter describes the FaxFinder Web Management Interface. Note: As with any secure browser-based user interface, a certificate is required to allow access. The FaxFinder certificate is self-signed, so security warning appears when login through a browser. The warning does not mean that the unit is not secure; it indicates that the validated certificate is not signed by a third party. Select the option to continue. For details on replacing the default certificate, refer to Generating a Certificate.
Chapter 3: FaxFinder Web Management Interface Home The FaxFinder Home screen displays the model name, software version, and contact resources. Navigation Use the top navigation bar to access key functions. Underlining indicates the current selection. Most of the key functions have sub menus, which appear on left. Access some functions through links in the function title bar.
Chapter 3: FaxFinder Web Management Interface Status & Logs System Status System Status displays as the default when you select Status & Logs. It provides information you can use to confirm correct settings or help with diagnostics. System Status Field Description Current Time The FaxFinder’s current time and date. To change the date and time format go to System Configuration |Time. Up Time The total time the FaxFinder has been operating since the last reboot/reset.
Chapter 3: FaxFinder Web Management Interface Fax Status Fax Status shows current state of modems as well as inbound and outbound faxes. Also, Administrators can view and change the state of internal modems. Modem Status Shows the current condition of each internal modem.
Chapter 3: FaxFinder Web Management Interface Inbound Fax Status Inbound Fax Status displays information about each incoming fax. Field State Start Time Line Number Extension Recipient Remote ID Current Page Description If a fax is still transmitting, this will show receiving or delivering. The time that the inbound fax was initiated. The sequential modem number associated with each internal modem based on the FaxFinder model (1 for the FF130, 1-2 for the FF230, 1-4 for the FF430 and 18 for the FF830).
Chapter 3: FaxFinder Web Management Interface Field Fax Details Actions Description Pertinent pages of the outbound fax. Specific actions for individual outbound faxes. Option Abort Details Description Cancels all further attempts to send this fax. Opens a new window with details about the selected fax. Abort is also available from this window. Mail Queue Mail Queue lists emails in the queue waiting to be completed.
Chapter 3: FaxFinder Web Management Interface Field Delivery Message Description Result of the mail delivery attempt. If the message was not sent successfully, error messages appear here. For example, deferral: Sorry, I wasn’t able to establish an SMTP connection. Inbound Fax Log The Inbound Fax Log lists all inbound calls detected by the FaxFinder ports. Incoming calls that are in progress do not appear in this log until the call ends.
Chapter 3: FaxFinder Web Management Interface Outbound Fax Log The Outbound Fax Log lists all submitted faxes that have completed. Outbound faxes currently in progress or waiting to be sent do not appear in this list until they have been transmitted successfully or the fax failed the specified number of attempts. Faxes are listed in chronological order with the most recent at the top of the page.
Chapter 3: FaxFinder Web Management Interface Modem Log The Modem Log provides detailed data from all individual calls in and out of FaxFinder. Calls are listed in chronological order with the most recent at the top of the page. This information can help troubleshoot the connection or related issues. Field Modem Status Direction Fax Number Time Size Pages Resolution Action 34 Description The internal modem tied to this log entry.
Chapter 3: FaxFinder Web Management Interface System Configuration Network Configuration This displays by default when you click System Configuration. FaxFinder’s factory default IP address is 192.168.2.1 and 24 bit network mask is 255.255.255.0. Enter the values needed for FaxFinder to operate on your network. DNS fields are optional; the rest are required. Unless otherwise specified below, most changes take effect a few seconds after you click Save.
Chapter 3: FaxFinder Web Management Interface Use SMTP Configuration to set up FaxFinder for email or to send a test email. FaxFinder requires that your SMTP server be configured to accept and relay emails generated by FaxFinder. Note: Incoming Faxes that are to be routed by email to Fax Recipients will not be delivered unless this section and your Email server are configured correctly. After making any changes, click Save.
Chapter 3: FaxFinder Web Management Interface Time Correct time settings are important for logging and verification purposes. Use Time Configuration to select a time server, time zone, and date and time formats. After making changes to any of these fields, click Save. Field Time Server Set Custom Time Server Synchronize Every Time Zone Date Format Time format Time (24hr) hh:mm:ss Date MM/DD/YYYY Description Select time.nist.gov, clock.via.net, or none from the drop-down list.
Chapter 3: FaxFinder Web Management Interface Action Description Print Test Page Sends a test page to the printer to make sure it is setup correctly. Edit Opens the Edit Printer page, which is the same as the Add Printer page. Delete Removes the printer from FaxFinder. Adding or Editing a Printer The Add Printer and Edit Printer forms have identical fields. If you change any of these settings, click Save. To cancel without saving changes, click Cancel.
Chapter 3: FaxFinder Web Management Interface Shares Use Shares to create a network folder where FaxFinder can send faxes that more than one person needs to retrieve. Anyone with network rights to the shared folder can view the faxes sent there. Creating a shared location can help ensure that faxes are responded to in a timely manner and provides a location for archiving faxes. Note: When using a Microsoft Windows network, you may need to enable Simple File Sharing.
Chapter 3: FaxFinder Web Management Interface Field UNC/Location Username Password Confirm Password Description Enter the Universal Naming Convention identifier or network location, for example, //server/service or \\server\service. Enter the username that has write access to the shared location. This can be a general account or one specific to the shared folder. Enter the password associated with the above username. Re-enter the password in order to avoid possible errors.
Chapter 3: FaxFinder Web Management Interface Unless otherwise specified in the table below, you can enter up to 64 characters these fields. Field Common Name Days Country State/Province Locality/City Organization Email Address Description Enter the Hostname or IP address, depending on which you use to connect to FaxFinder. The web browser uses this field to check for a valid certificate. Enter up to three digits for number of days that the certificate is valid.
Chapter 3: FaxFinder Web Management Interface Click Restore Factory Defaults to reset all FaxFinder settings to the values that were set at the factory. This will reboot the FaxFinder. Restoring Configuration Settings If you saved your configuration settings, use Restore Config to reset FaxFinder using the .BIN file. 1. Click Browse and select a configuration .BIN file. 2. Click Restore. FaxFinder will reboot. Firmware Use the Firmware page to update FaxFinder when there is a new release.
Chapter 3: FaxFinder Web Management Interface version is older (generally a smaller number) than the firmware currently available on the Multi-Tech Installation Resources site. Caution: Do not install an older firmware version unless Multi-Tech Technical Support tells you to do so. Upload Firmware MD5 Checksum The firmware file ends in .BIN. This is the main update file. The MD5 Checksum file ends in .BIN.MD5.
Chapter 3: FaxFinder Web Management Interface 1. Click the checkboxes for the modems that you want update. 2. Click Browse and select the .HEX from the files you extracted. 3. Click Update. Reboot Select Reboot from the System Configuration menu, and then click Reboot to log off the current user and restart the FaxFinder. This will stop any faxes in process. FaxFinder cannot send or receive faxes during the reboot process.
Chapter 3: FaxFinder Web Management Interface Once you have the zipped file, follow the instructions provided by Multi-Tech Support for sending it in. Fax Configuration Section Modem Use this page to configure modems individually or as a group. Note: To ensure that your faxes comply with federal regulations branding, refer to the Fax Branding Statement in Appendix D. Be sure to set the country code for your location as well as look at the routing for your specific setup.
Chapter 3: FaxFinder Web Management Interface Field Answer On Max Extension Digits Routing Description country code for country where you are using the FaxFinder. When you set Routing to POTS Line, enter how many rings you want before the modem will answer. For example, if you set this to 2, the modem will pick up the line after it detects two full ring sequences. If you set Routing to DTMF Digits or a PBX mode code, the modem will ignore the Answer On value.
Chapter 3: FaxFinder Web Management Interface Field Fax Direction Routing Definition Error Correction Max Baud Rate Smart Dial Dial Prefix Tone Dial Init String Fax Debugging Description Use this to specify if this modem line is for inbound faxes only, outbound faxes only, or both. This setting should match the setting of the analog line/equipment connected to this port.
Chapter 3: FaxFinder Web Management Interface Field Description When you enable Fax Debugging, the log file provides more details about the fax call. Select On if you want to log fax debugging information or Off if you do not. Note: Multi-Tech recommends that you turn this on as needed to collect data for troubleshooting and turn it off when you have the more detailed log file. Modem Configuration Table This section displays the current settings of each fax modem in your FaxFinder.
Chapter 3: FaxFinder Web Management Interface General Setup Field Description Email Size Limit Enter the number of kilobytes to match any email size limitations of the SMTP server that relays FaxFinder’s fax emails. FaxFinder will automatically split incoming faxes over this size limit into multiple, smaller faxes that are below this limit and emails each in separately.
Chapter 3: FaxFinder Web Management Interface Adding Global Destinations To add a global destination: 1. Select Edit under Global Routing 2. Click Add. 3. Select the destination from the drop down list. Options are: ● Email Fax to User ● Email Notification to User ● Email Fax ● Email Notification ● Share ● Print For some options, you need to add related information, such as an email address or network folder. 4. Click Save.
Chapter 3: FaxFinder Web Management Interface Editing Destinations Field Description Edit Line # Name Use this to add a description to the line number, for example, Outgoing Sales Faxes. If you change this name, click Update. Destinations Type Shows destinations assigned to this line. Options are: ● Email Fax to User ● Email Notification to User ● Email Fax ● Email Notification ● Share ● Print ● Trash Note: If you select Trash, you cannot define other destinations for this line.
Chapter 3: FaxFinder Web Management Interface Recipients Use the Recipients table to link one or more fax delivery options to an extension number. Each recipient entry includes an extension number, name, and fax destinations. A fax destination (intended recipient) can be a FaxFinder user account, printer, network share, an external email address, or a trash bin. Importing and Exporting Recipient Lists FaxFinder allows you import recipient lists from a CSV file.
Chapter 3: FaxFinder Web Management Interface The following example contains five fax destinations linked to three extensions. It would add three entries to the Recipients table, with the last entry having three fax destinations. Extension,Name,Destination type,Desintation value 1001,John Doe,Email,jdoe@company.com 1002,Jane Doe,User,Janie 2000,Sales Department,Email,sales@company.
Chapter 3: FaxFinder Web Management Interface 4. Click Add to add a destination. 5. Select a destination and, where required, enter details. Refer to Adding Destinations for more information. 6. Click Save. Deleting Recipients ● Click Delete All to permanently delete all entries in the recipients list. ● Click Delete for an individual recipient to permanently delete that entry. Outbound Routing Use this page to set fax archiving and allow simultaneous faxing.
Chapter 3: FaxFinder Web Management Interface Outbound Archive Field Enable Outbound Archive Archive Format Archive Directory Description Check this to archive all outbound faxes. Select PDF or TIFF as the format for the fax archive file. Default is PDF. Note that TIFF is an image file; if you select this, you will not be able to search for a particular word in a fax.
Chapter 3: FaxFinder Web Management Interface Outbound Approval Use Outbound Approval to restrict outgoing faxes through several categories.
Chapter 3: FaxFinder Web Management Interface Outbound Approval If you change the settings for any of these fields, click Save at the bottom of this section. Field Enable Outbound Approval Approvers Approved Fax Numbers Approved Users Reminders Description Check this if you want to use some or all outbound approve options. Use to add users who are able to approve outgoing faxes. By default, the Admin account is selected. You can add multiple approvers.
Chapter 3: FaxFinder Web Management Interface Example Settings Send a report every Sunday at 7:00 pm: Send report at 11:00 pm on the first every month: Minutes is set to 0 Minutes is set to 0 Hours is set to 19 Hours is set to 23 Day of Month is set to Every day of month Day of Month is set to 1 Month is set to Every month Month is set to Every month Day of Week is set to Sunday Day of Week is set to Every day of week Cover Pages Use this page to view or delete an existing cover page or import
Chapter 3: FaxFinder Web Management Interface Adding a Cover Page For details on creating cover pages, refer to Appendix C – Creating Cover Pages. 1. Click Add. 2. Browse to a cover page PDF file. 3. Click Add. Store & Forward Fax (T.37) Store & Forward Fax allows users to send emails as faxes using the T.37 format in Microsoft Outlook. This section describes T.37 parameters, for more information on using T.37, refer to T.37 Advanced Usage in Appendix B. Parameters After making changes, click Save.
Chapter 3: FaxFinder Web Management Interface Field Email Fax Receipt Fax Attachment with Receipt Include Cover Page Default Cover Page Use Email Body as Comments Description unsuccessful transmission attempts. Set the condition that will trigger an email to the sender. Options are: Failure Receipts sent only if the fax fails. Always Receipt sent on completion, success or failure. Never Receipts are never sent. Attaches a copy of the sent fax with the email fax receipt.
Chapter 3: FaxFinder Web Management Interface Field Purge Logs Now Email Logs without Purging Email Expired Entries to Administrator Only purge log entries older than Schedule Description Click this to immediately delete log entries older than the current setting in the Only purge log entries older than field. Click to send the administrator the log files without deleting anything. Check this to send fax logs to the administrator as an email attachment before FaxFinder deletes them.
Chapter 3: FaxFinder Web Management Interface FaxFinder Users Use the FaxFinder Users section to view, add, edit, or delete FaxFinder users. You can also import or export users. The user table shows information entered when users were added or imported. Action Description Edit Opens the user edit page. You can edit user account information or the user’s contact list. Deletes the individual user. The admin account cannot be deleted.
Chapter 3: FaxFinder Web Management Interface Field Description Organization Include Cover Page Default Cover Page Add Route/Fax Extension The user’s company, if any. Appears on the FaxFinder User list. Check this box to include a cover page when this user sends a fax. Select the default cover page from the user drop down list. Check this box and enter a fax extension number to route faxes sent to the fax extension number to this user’s email address. 3. Click Update.
Chapter 3: FaxFinder Web Management Interface Contact Record FaxFinder accepts a contact record formatted as: Type, Username,Contact Name,Fax Number,Organization,Phone Number Field Notes Type Username Must be Contact The username for user who the contact belongs to; an alpha numeric string without spaces Contact Name The contact’s name; can contain spaces Fax Number The contact’s fax number; any format accepted, for example, (###) ###-#### or ######-#### Organization If not available, use “” to skip Pho
Chapter 3: FaxFinder Web Management Interface Deleting Users ● Click Delete All to permanently delete all entries in the recipients list. ● Click Delete for an individual recipient to permanently delete that entry. Editing Users Click Edit to edit a user account or to edit a user’s contacts or groups Edit User Use this page to edit user information. You can edit every field except Username. Click Update to save changes.
Chapter 3: FaxFinder Web Management Interface Contacts The Contacts page lists all available recipients for the current user. Use it to edit personal or global contacts or to associate contacts with groups. Personal Contacts The personal contact section shows all of the personal contacts added by the currently logged in user. This table displays information entered on the Add or Edit page. Field Name Fax Number Phone Number Organization Action Description The contact’s name. This contact’s fax number.
Chapter 3: FaxFinder Web Management Interface 3. Select merge to append the file to the existing list. Select replace to replace the existing list with the list you import. Merge is the default. 4. Click Import. Exporting a Personal Contact List 1. Click Export and then click Save. 2. Browse to a destination and click Save the file as a CSV file. Deleting Contacts ● Click Delete All to permanently delete all entries in the recipients list.
Chapter 3: FaxFinder Web Management Interface Adding a Group To add a group and then add contacts to it: 1. Click Add. 2. Enter a group Name and Description. 3. Click Update. 4. Click Edit for the new group. 5. Click Add under Contacts in Personal Group. 6. Select Personal or Global to select contacts on your personal contact list or the global contact list. 7. Check the boxes for each contact you want to add. 8. Click Add. Global Groups Groups contain multiple contacts.
Chapter 3: FaxFinder Web Management Interface You can also send a fax by logging into FaxFinder through a web browser. To do this: 1. Click Send Fax. Sender information fields will fill with your user information. Make changes as needed.
Chapter 3: FaxFinder Web Management Interface 2. Enter the recipient information or select from an available drop-down contact list and click Add Recipient. Once you select a recipient from a contact list, the Recipient fields will be autofilled. 3. Select and fill out any information to be included as a cover page. 4. Browse to the file that contains the fax (use Add Another Attachment to add other documents). 5. Enter a subject and comments as needed. 6.
To use the FaxFinder to send faxes, install the FaxFinder client software on each user’s computer and then associate it with a FaxFinder unit. Note: You will need login with administrator rights to install the software. Installing the Software Important: If you have old versions of any FaxFinder client software installed, uninstall that software before installing a new version. Use the Add or Remove Programs utility in the Windows Control Panel to uninstall. To download the FaxFinder client software: 1.
Chapter 4: Client Software Installation 5. Click Next. 6. Browse location where you want install the FaxFinder client. In most cases, the default file location is recommended. To determine if the selected location has adequate available space for the FaxFinder client, click on Disk Cost. 7. Click Next.
Chapter 4: Client Software Installation 8. Click Next again to begin the installation. The Installing FaxFinder Client Software screen appears while files are copied. Then, the installer asks if you want FaxFinder to start automatically when you start your PC. 9. Click Yes, if a shortcut in the Startup directory. The installer asks if you want to start the FaxFinder client when the install is complete. Note: This window does not pop-up during a Terminal Services installation. 10.
Chapter 4: Client Software Installation 11. Click Yes to use the Multi-Tech Tiff Viewer as the default for all .TIF and .CPG files. Note: If TIF files are associated with another application, you will be prompted to Overwrite the existing settings. Click Yes to view all TIF files with the Multi-Tech Tiff Viewer or NO to continue using the current program. 12. Click Close when the installation is complete.
Chapter 4: Client Software Installation Push Installation to Client Computers The FaxFinder Client installer is available as an MSI package. This allows remote installation using Microsoft Group Policy, SMS, and other third party tools. This installer can be run from the command line using the Windows Installer command msiexec. Caution: Uninstall any older versions of FaxFinder before you install the current version.
Chapter 4: Client Software Installation Setting Usage Rights for the FaxFinder Printer You will need to change some settings for the Windows Printer for it to work with FaxFinder. For Windows Server 2003, Windows XP and earlier: For the Windows account/user that is setup to use the printer: ● Enable print permission on the Windows account (regarding the printer’s security properties).
Chapter 4: Client Software Installation 3. Add or Auto Discover Devices the FaxFinder. Add a FaxFinder Manually If you have the IP address, click Edit and select Add FaxFinder to add the unit manually. Use Auto Discover Device If you do not have the IP address, open Tools and select Auto-Discover Devices. Click Search to search the available network for available FaxFinder units. Right-click on a name or IP address to open a popup menu. 4. Enter Device information. Add a FaxFinder Manually e.
Chapter 4: Client Software Installation 5. Click OK. A new FaxFinder entry appears on the Devices tab. The device status should go from Not logged in to Logging in to Connected. If you are connecting to a FaxFinder x20, it shows Idle instead of Connected. If it shows Login Failure, either: ● The IP address or domain name is wrong. If so, delete the entry (right-click DELETE), and enter a new one; ● The Username/Password combination is wrong.
Chapter 5: FaxFinder Operation There are several ways to send faxes through a FaxFinder. Which methods are available to you depend on how your administrator set up the unit. This section describes the Schedule Fax window and the different ways to send faxes. Using the Schedule Fax Window There are three ways to display the Schedule Fax window. In the FaxFinder client software: ● Go to File | New Fax. ● Double-click an item listed on the Print Capture tab.
Chapter 5: FaxFinder Operation Device Pane The drop-down list in this pane shows all the FaxFinder units associated with this PC. Use it to select the FaxFinder that you want to use to send the fax. If the FaxFinder unit is unavailable, click Reconnect to try to re-establish the connection. Schedule Options Pane Send: Immediately is the default Schedule Option. To enter a specific date and time for the fax to be sent, click Options.
Chapter 5: FaxFinder Operation Fax Receipt Select when you want a receipt for this fax. Options are: ● ● ● Always, which sends a receipt with every fax attempt Failure, which sends a receipt only when a fax is not successful Never The default is Failure. Fax Attachment with Receipt If you receive receipts as attachments, use this to select the attachment file format. Options are: ● ● ● None PDF TIFF The default is PDF.
Chapter 5: FaxFinder Operation Delete a Recipient Click on the recipient name you want to delete. Click the – button to delete. The software prompts you to confirm the deletion. Documents Pane This pane lists the document files attached to the fax. Use it to add or delete documents from this fax. Add Documents Click + to add a document to the fax transmission. The document must be a .TIF, .TIFF, .PDF, .PS or .TXT file. Delete Document Click – to remove a document from the list.
Chapter 5: FaxFinder Operation Schedule the Fax When your fax is ready, click Schedule to send the fax at the date and time specified in the Schedule Options pane. To exit the Fax Schedule window and discard all changes, click Close. Sending a Fax with Client Software To use the FaxFinder client software to send your fax: 1. Start the FaxFinder client, if it is not running.
Chapter 5: FaxFinder Operation 3. Select Multi-Tech FaxFinder as your printer and click OK (or Print depending on your program). 4. Right-click on the FaxFinder unit that you want to use and select New Fax to open the Schedule Fax window. 5. Use the Contacts or + button on the Recipients pane to add fax recipients. Refer to Recipients Pane for details. 6. FaxFinder attaches your document automatically.
Chapter 5: FaxFinder Operation Sending a Fax from the FaxFinder Web Interface You can also send a fax by logging into FaxFinder through a web browser. To do this: 1. Type the FaxFinder’s IP address in the browsers address bar and press Enter. 2. Use the links to access the Send Fax page. Your browser may display security warnings. Click Yes to process in Internet Explorer. Firefox may require you to add an exception for the FaxFinder’s IP address. 3. Enter your Username and Password. 4.
Chapter 5: FaxFinder Operation Edit Menu The following options are available from the Edit menu. Add FaxFinder Use Add FaxFinder to add a new FaxFinder unit to your client software. 1. Select the FaxFinder model family from the Type drop-down list. ● FFx30 for the FF130, FF230, FF430 and FF830 ● FFx20 for the FF120, FF220, FF420 and FF820 ● FFx40 for the FF240 2. Enter the IP address in the Server Address field. 3. If a secure login is required, check Use SSL. 4.
Chapter 5: FaxFinder Operation Advanced Tab Minimize on Close Check Minimize on close if you want the Send Fax window to minimize automatically when you close the window. Minimize After Scheduling Check Minimize after scheduling if you want the Send Fax window to minimize automatically when you schedule a fax. Delete Print Captures After Scheduling To save on disk space, check Delete print captures to delete print captures after they are scheduled.
Chapter 5: FaxFinder Operation Save Log on Exit Select Save Log on Exit to ensure the log file exists after the application is closed. Save Log to Select Save Log to if you want to create a log file other than the default. You may Browse to an existing File Folder and type in the name of the custom log file in the edit field. View Log Click View Log to view the existing log file. Delete Log Click Delete Log to erase the current log.
Chapter 5: FaxFinder Operation FFx20 Cover Page Edit If you have any FaxFinder x20 models, select this option to open the FaxFinder x20 Cover Page Editing software that was installed with the client. The software allows you to edit existing cover pages or create entirely new ones for the FaxFinder x20 models only. Devices Tab (Main Window) The Devices tab shows all FaxFinder units associated with the client software.
Chapter 5: FaxFinder Operation User Info Tab This tab lists your FaxFinder user information and allows you to view contacts. You can update your user information through this tab. ● Name, Email, Organization, and Phone and Fax numbers are text fields. Click on a field to edit the contents. ● To include a cover page with every fax by default, check Include Cover Page. Select a Default Cover Page from the drop down list. . ● Click View Contacts to see your contact list.
Chapter 5: FaxFinder Operation ● Low The default is Medium. Fax Receipt Select when you want a receipt for this fax. Options are: ● Always, which sends a receipt with every fax attempt ● Failure, which sends a receipt only when a fax is not successful ● Never The default is Failure. Fax Attachment with Receipt If you receive receipts as attachments, use this to select the attachment file format. Options are: ● None ● PDF ● TIFF The default is PDF.
Chapter 5: FaxFinder Operation Fax Select Fax to open the Schedule Fax window to change any parameters and schedule your fax for a specific time or send it immediately. Refer to Using the Schedule Fax Window for details. View Select View to open a TIFF file of the document. If you associated TIFF files with the Multi-Tech TIFF Viewer during installation, that program that will open the file. Delete Select Delete to permanently delete the document from the client software.
Use the Multi-Tech Tiff Viewer to view faxes as an image. You can view thumbnails, zoom, magnify, scroll, and rotate the fax image. You can also use it to manipulate and alter the graphic files. Toolbar Icons The diagram below shows the toolbar icons.
Icon Normal View Fit to Width Fit in Window Center Full Image Copy Pan Zoom in (+) Zoom in (-) Magnify Area Page Up/Page Down Current Page Rotate Left/Right Flip Horizontal Flip Vertical Invert Black/White Info Function Restores the image to the normal view. Resizes the image to fit the width of the viewer window. You may need to pan down to see the length of the document. Fits the entire image in the viewer window. Centers the image in the viewer window.
Chapter 6: Using the Multi-Tech TIFF Viewer 1. What if I can't see the web page for my FaxFinder? ● Verify that the Admin PC is on the same subnet as the FaxFinder and that it can be pinged. ● Launch a Command Prompt. (In WinXP, go to Start | All Programs | Accessories | Command Prompt. In Win2000, go to Start | Programs | Accessories | Command Prompt.) ● Type ipconfig to verify that the Admin PC’s IP address is in the same network as the FaxFinder’s IP address. ● Then type ping 192.168.2.
Appendix A: Troubleshooting ● ● The name server ping could also fail because the default gateway has been set incorrectly. If the name server ping succeeds, then try to ping the mail server using its domain name. # ping mail.ourcompany.com ● If you succeed in pinging the mail server by its IP address but yet it cannot be pinged via its domain name, then the name server is not functioning correctly.
Appendix A: Troubleshooting The specific fields are SMTP Server User ID and SMTP Password. Leave these fields blank or fill in these fields according to the requirements of your email server. 3. My FaxFinder 130 or 230 is no longer responding to my inputs. The FF130 and 230 models have a reset switch instead of a power switch. If the hardware is unresponsive: ● Use a straightened paper clip to push the recessed button and reset the hardware. 4.
Appendix A: Troubleshooting Possible Solutions 98 ● Lower the incoming baud rate for received faxes. ● Check Multi-Tech web site for newer modem firmware for FaxFinder and, if any is available, upgrade the FaxFinder (see the section “Modem Firmware Update”). ● Contact Multi-Tech Technical Support on our portal at https://support.multitech.com.
T.37 Advanced Usage For individual faxes, use these commands to override settings entered in the administrator or user web interface. Many options for using email to fax (T.37) follow the Request For Comment (RFC) standards provided by the IETF. Some of these options are briefly described here. For more in-depth descriptions, refer to the IETF website (www.ietf.org). To use T.37 to send faxes, you must enter one or more options in the format option=value.
Appendix B: Customization INLINE-COMMENTS=true|false ● If inline comments are true, the first part of the message body is used as cover page comments. If false, it is not. By default, this is true. Change this by setting /INLINE-COMMENTS=false. Example: FAX=5551234/INLINE-COMMENTS=false@example.test FAX-PRIORITY=0-5 ● The fax priority specifies the order of scheduling (0 is highest and 5 is lowest). Example: FAX=5551234/FAX-PRIORITY=5@example.
Overview The FFx30 models have more inbound and outbound routing options. Inbound routing directs incoming faxes to their destinations. Outbound routing provides several options for sending faxes.
Appendix C: Migrating from FaxFinder x20 to x30 f. ● If you know the IP address of the FFx20 server, select Edit > Add Device and enter the IP address of the FFx20 along with a valid username and password. The device manager will immediately attempt to establish contact with the FFx20. ● If you don’t know the IP address of your FFx20, select Edit > Auto-Discover Devices. The Auto Discovery Monitor should find all your FFx20 FaxFinders on the attached network.
Appendix C: Migrating from FaxFinder x20 to x30 ● If you know the FFx30 server’s IP address, select Edit > Add FaxFinder and enter the IP address along with a valid username and password. The FaxFinder Client software immediately attempts to contact the FFx30. ● If you don’t know the FFx30 server’s IP address, select Tools > Auto-Discover Devices. Click Search and auto discovery should find the FFx30 FaxFinders on the attached network.
Appendix C: Migrating from FaxFinder x20 to x30 Mapping x30 Menus to the x20 This table is the reverse of the previous table with FFx30 options shown across from their counterpart (if any) in the FFx20 family of products.
47 CFR Part 68 Telecom 1. This equipment complies with Part 68 of the 47 CFR rules and the requirements adopted by the ACTA. Located on this equipment is a label that contains, among other information, the registration number and ringer equivalence number (REN) for this equipment or a product identifier in the format: For current products is US:AAAEQ##Txxxx. For legacy products is AU7USA-xxxxx-xx-x. If requested, this number must be provided to the telephone company. 2.
Appendix D: Regulatory Compliance If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer. 10. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information. 11. This equipment is hearing aid compatible. 12.
Appendix D: Regulatory Compliance Fax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains the following information: Date and time the message is sent Identification of the business, other entity, or other individual sending the message Telephone number of the sending machine or such business, other entity, or individual This i
Appendix E: Regulatory Compliance EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: Council Directive 2004/108/EC of 15 December 2004 on the approximation of the laws of Member States relating to electromagnetic compatibility; and Council Directive 2006/95/EC of 12 December 2006 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage lim
Appendix D: Regulatory Compliance REACH Statement Registration of Substances After careful review of the legislation and specifically the definition of an “article” as defined in EC Regulation 1907/2006, Title II, Chapter 1, Article 7.1(a)(b), it is our current view Multi-Tech Systems, Inc. products would be considered as “articles”. In light of the definition in § 7.
Appendix E: Regulatory Compliance Restriction of the Use of Hazardous Substances (RoHS) Multi-Tech Systems, Inc.
Appendix D: Regulatory Compliance Information on HS/TS Substances According to Chinese Standards In accordance with China’s Administrative Measures on the Control of Pollution Caused by Electronic Information Products (EIP) # 39, also known as China RoHS, the following information is provided regarding the names and concentration levels of Toxic Substances (TS) or Hazardous Substances (HS) which may be contained in Multi-Tech Systems Inc.
Appendix E: Regulatory Compliance Information on HS/TS Substances According to Chinese Standards (in Chinese) 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染控制管理办法》（第 39 号），也称作中国 RoHS，下表列出了 Multi-Tech Systems, Inc.
Index A add a FaxFinder unit................................... 77, 86 administrator account setup............................ 24 associate software with a FaxFinder unit ............... 76, 86 TIF files with viewer ...................................... 73 attachment................................................. 81, 91 auto discover devices................................. 77, 88 C call routing ....................................................... 12 call waiting ....................................
Appendix E: Regulatory Compliance cover pages ................................................... 58 store & forward (T.37) .................................. 59 FaxFinder cabling ............................................. 19 file upload size ................................................. 10 Firefox add exception ...................................... 23 G global routing ............................................. 48, 49 groups global ............................................................
Index R rack mount ....................................................... 15 RD LED ........................................................ 18, 19 rear panel ......................................................... 17 reboot FaxFinder .............................................. 44 receipt ........................................................ 81, 91 recent documents ............................................ 87 recipient ...........................................................
