User guide

Chapter 2: Getting Started
Multi-Tech Systems, Inc. FaxFinder Admin User Guide 19
6. Administrator and SMTP Setup
A. Set up an Email address for the Administrator by going to the Users section (top navigation bar)
and click on the Action "Edit". Also, here is where you can change the password for the
administrator. Be sure to select a secure password and record it for future reference. Click the
Update button to save changes to the administrator account.
B. Next set the SMTP parameters in the SMTP Configuration section of the System Configuration. The
SMTP Configuration menu contains an Email Test function. Send a Test Email to the defined
administrator and check to see it was delivered to the administrator’s inbox (presumably an Email
account on the local network). If it was successfully delivered it proves your SMTP server is
relaying Emails generated by the FaxFinder, to local Email recipients.
7. Sending Test Fax from Fax Machine to FaxFinder
A. If you are
using a PBX, the Fax Configuration | Modem section should be reviewed for any
necessities prior to attempting a fax. Next go to the Fax Configuration | Inbound Routing page
and verify where the fax will be routed – if no settings are changed, any incoming fax will be
emailed to the Administrator email address (by default, all incoming faxes are routed to the
Administrator). When you are ready, use a conventional fax machine to send a fax to the fax
number of the FaxFinder.
B. Verify that the fax message was received by the FaxFinder and then check to see if it was
delivered to the Email inbox of the administrator. Click on the Status & Logs link in the top
navigation bar, and then click on the Fax Status link in the left-hand frame to watch the faxes
currently in progress. When the fax is done being received it will be listed in the Inbound Fax Log.
Check to see if the Fax was delivered to the administrator. Click on the link Inbound Fax Log. Click
on the Details Link, this will invoke a Pop-Up window. Here it will display Delivery Details and
Modem Details. Finally check the Administrator's Email Inbox for an Email from the FaxFinder
and open the Email. If the email is not delivered within 5 minutes, see the “Troubleshooting
Appendix;” specifically “What if I don’t get the email to me of the test fax that I sent?”
C. Verify that you can open the fax in a PDF viewer program on your computer. The PDF viewer
could be any commercial or open source PDF viewer. You can also choose to have your fax
messages delivered as TIFF files. The TIFF viewer program you use could be either the Multi-Tech
TIFF Viewer or a graphic file viewer included with or installed in your PC. (The Multi-Tech TIFF
viewer is included on the Product CD and installed with other client programs. During installation,
you can choose to associate all TIFF files with the Multi-Tech TIFF Viewer or leave them
associated with another program.) In your email program, double-click on the file attached to the
email message. The PDF or TIFF viewer program will come up automatically displaying the fax file.