User guide

Chapter 2: Getting Started
Multi-Tech Systems, Inc. FaxFinder Admin User Guide 10
FaxFinder Operating Modes
When placed in the optimal environment, the Multi-Tech Systems FaxFinder can provide a host of useful
functions.
The ports of the FaxFinder are individually configured. This flexibility allows you to dedicate fax
resources to match your needs.
The "Routing" parameter for each port in the FaxFinder is to be set to match the type of line connected
to it (regarding if DID routing information is to be provided by the line or not). Set the Routing
parameter to "DTMF Digits" (or a PBX specific "Mode Code") to utilize the DID routing information. If the
line connected to our port does not provide DID information (traditionally a POTS directly from Telco)
then set the Routing parameter to "POTS Line".
The "Direction" parameter in the FaxFinder should be set to match the expected call direction/usage by
the PBX and or Telco line. Do you expect to only send faxes on the port (set it to outbound), receive
faxes on the port (set it to inbound) or both (set it to both)? Coordinating the call "direction" (per
physical line) with the PBX or Telco line(s) can provide maximum utilization of fax resources during high
volume, while still having dedicated resources for specific needs. Coordinating with how the line
equipment will function is required because the FaxFinder does not control which line the PBX or Telco
chooses to put the call on.
Inbound Routing. Faxes received off the line can be delivered to many types of destinations. An
incoming fax can be sent directly to a printer to be immediately printed. It can be sent to one or more
email addresses for paperless reading.
It can be deposited to a shared directory as a means of automatic archiving and/or for users or
applications to retrieve as needed. Or it can simply be discarded. Any combination of these destinations
can be setup per received fax, except when the "Trash" destination is used. If faxes received on a
particular DID extension or line are to be discarded, then no other destination option may be enabled.
Outbound Faxing. There are multiple ways to submit a fax to the FaxFinder server for sending. Faxes can
be submitted by T.37 Store and Forward. Store and Forward faxing allows for emails to be sent through
the FaxFinder as a fax. Send Fax menu - users can log into the web interface and send a fax from the unit
directly. Applications can use our API to submit XML formatted faxes for sending. And most commonly
our FaxFinder Client Software for Windows can be added to the user's workstation. This allows the user
to fax from their PC using any application program that can print.
There are multiple options regarding the management of the Faxes sent out through the FaxFinder. Each
method of submitting a fax allows for the user to receive a Send Fax Email Receipt. This receipt is
configurable. It can always be sent (indicating if the fax was transmitted successfully or not). It can be
sent just for send fax failures (after all defined tries have been attempted). The receipt can be
configured to include a copy of the fax or just the details of how and when the fax was sent. Automatic
Archiving - a copy of every fax submitted for sending (regardless of who or how it was submitted) can be
written as a PDF or Tiff to a network share via our Outbound Archive option. Outbound Approval -
submitted faxes can go through an approval process based on destination fax number and or who is
submitting the fax, preventing un-authorized calls (faxing) to undesired locations.