Specifications
Table Of Contents
- Product Overview
- Hardware and Installation
- Basic FaxFinder Configuration
- Configuring FaxFinder's IP Address and Network Settings
- Updating the Admin Account
- Setting Time
- Configuring SMTP
- Sending a Test Fax from Fax Machine to FaxFinder
- Adding a Printer (Optional)
- Adding a Network Share (Optional)
- Using a Server Certificate
- Adding Individual Users
- Adding Global Contacts Individually
- Routing Inbound Faxes
- Configuring Modems
- Creating a Restore File
- Fax Management
- Logging into the Web Management Interface
- Navigating the Web Management Interface
- Checking System, Printer, and Share Status
- Checking Modem and Fax Status
- Sending Now
- Canceling Outbound Faxes
- Resetting a Busy Modem
- Blocking a Modem's Inbound and Outbound Faxes
- Checking the Mail Queue
- Viewing Logs
- Rebooting FaxFinder
- Restoring Factory Defaults
- Restoring Configuration
- Managing Users, Contacts, and Recipients
- Advanced Configuration
- Dialing Rules
- Using Active Directory with FaxFinder
- Cover Pages
- FaxFinder Fax Client Software for Windows and Mac
- Troubleshooting
- T.37 Advanced Usage
- Regulatory Information
- 47 CFR Part 68 Telecom
- 47 CFR Part 15 Regulation Class A Devices
- Fax Branding Statement
- Canadian Limitations
- Industry Canada Class A Notice
- EMC, Safety, and R&TTE Directive Compliance
- Restriction of the Use of Hazardous Substances (RoHS)
- REACH Statement
- Waste Electrical and Electronic Equipment Statement
- Information on HS/TS Substances According to Chinese Standards
- Information on HS/TS Substances According to Chinese Standards (in Chinese)
- Configuring Active Directory for Use with FaxFinder
- Index
TROUBLESHOOTING
Dealing with a Failed Fax Report
Occasionally, FaxFinder sends emails about faxes that failed partially or entirely. Some or all of the faxed pages
may not be readable. FaxFinder-generated emails of failed faxes include a modem log file with a name like
modem0modem1_date-time.txt.
The modem log file contains information about the communication between the sending modem and the
FaxFinder's receiving modem. This information may help prevent future errors.
When analyzing the modem log files from failed faxes, consider:
■ Is this failure is a one-time event or is it part of a larger pattern?
■ If it is a one-time event, it is probably unimportant. If it is part of a larger pattern, modem log files help
determine what kind of a pattern is involved.
■ Are many failures coming from a particular fax machine or from a particular brand or model of fax machine?
If so, then check the Multi-Tech web site for applicable modem firmware updates to the FaxFinder.
■ Have there been recent changes to the phone system or the room where the equipment is located? Verify
that phone lines are connected securely.
■ Have phone lines recently been changed or re-routed? Damaged or noisy phone lines can cause fax failures.
Possible Solutions
■ Lower the incoming baud rate for received faxes.
■ Check Multi-Tech web site for newer modem firmware for FaxFinder and, if necessary, upgrade the
FaxFinder.
■ Contact Multi-Tech Technical Support.
92 FaxFinder
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Fax Server FF240, FF440, FF840 Administrator Guide