FaxFinder® Fax Server FF240, FF440, FF840 Administrator Guide
FAXFINDER ADMINISTRATOR GUIDE FaxFinder Administrator Guide Models: FF240, FF440, FF840, and FFEX8 Part Number: S000522, Version 4.3.1 Copyright This publication may not be reproduced, in whole or in part, without the specific and express prior written permission signed by an executive officer of Multi-Tech Systems, Inc. All rights reserved. Copyright © 2014 by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc.
CONTENTS Contents Product Overview .................................................................................................................................................... 9 Product Overview.......................................................................................................................................................... 9 Package Contents........................................................................................................................................
CONTENTS Mounting FaxFinder on a Wall.................................................................................................................................. 20 Mounting a FaxFinder Expansion Module on a Wall ................................................................................................ 21 Mounting FaxFinder in a Rack................................................................................................................................... 21 Cabling FaxFinder ...........
CONTENTS Checking the Mail Queue............................................................................................................................................ 45 Resending Queued Mails .......................................................................................................................................... 45 Viewing Logs..............................................................................................................................................................
CONTENTS Configuring Fax Log Purging........................................................................................................................................ 61 Fax Log Purge Parameters ....................................................................................................................................... 61 Purging Fax Logs Immediately ..................................................................................................................................
CONTENTS Using Active Directory with FaxFinder ................................................................................................................... 78 Enabling Active Directory............................................................................................................................................ 78 Active Directory Settings...........................................................................................................................................
CONTENTS Regulatory Information.......................................................................................................................................... 95 47 CFR Part 68 Telecom .............................................................................................................................................. 95 47 CFR Part 15 Regulation Class A Devices .................................................................................................................
PRODUCT OVERVIEW Product Overview Product Overview FaxFinder is an all-in-one fax server that provides faxing capabilities over a WAN from a corporate office to remote offices as well as to field sales people. FaxFinder converts inbound faxes to PDF or TIFF files and delivers them to a recipient's inbox, a network folder, or a network printer. Users can send outbound faxes through a fax client, web browser, or the print function of other applications.
PRODUCT OVERVIEW ■ Use this product with UL and cUL listed computers only. ■ Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. ■ Use caution when installing or modifying telephone lines. ■ Avoid using a telephone during an electrical storm. There may be a remote risk of electrical shock from lightning. ■ Do not use a telephone in the vicinity of a gas leak.
PRODUCT OVERVIEW Ports Ethernet CAUTION: Les ports Ethernet et de commande ne sont pas conçus pour être raccordés à un réseau de télécommunications public. Specifications Category Description Physical Description Dimensions W 15.335 in x H 1.717 in x D 6.033 in Note that adding the plastic feet increases the height to 1.877 in. For dimensions with mounting brackets, refer to the Mounting FaxFinder topic. Weight FF240 FF440 FF840 4.1 lbs (1.9 kg) 4.2 lbs (2.0 kg) 4.5 lbs (2.
PRODUCT OVERVIEW Listé UL à 40° C, limité par l'alimentation. La certification UL ne s'applique pas ou ne s'étend pas à des températures dépassant 40° C, et le produit n'a pas été évalué par UL pour une température ambiante dépassant 40° C. Note: This product is intended to be supplied by a Listed Power Unit marked L.P.S. or Class 2 and rated 12 VDC 5A. 2 The difference in maximum size allowed is due to the data encoding for T.37, the client software, and API attachments.
PRODUCT OVERVIEW FaxFinder Power Draw FaxFinder power draw at 12 volts. FF240 Typical1 Maximum2 Peak3 Current (AMPS) 0.91 1.08 1.30 Watts 11.06 13.05 -- Typical1 Maximum2 Peak3 Current (AMPS) 1.14 1.20 1.45 Watts 13.77 14.47 -- FF440 FF840 Typical1 Maximum2 Peak3 Current (AMPS) 1.35 1.45 1.70 Watts 16.21 17.40 -- Multi-Tech Systems, Inc. recommends that the customer incorporate a 10% buffer into their power source when determining product load.
PRODUCT OVERVIEW Multi-Tech Systems, Inc. recommends that the customer incorporate a 10% buffer into their power source when determining product load. 1 Typical is the current while the module is powered up, but not sending or receiving faxes. 2 Maximum is the current while sending or receiving faxes. 3 Peak is the current while sending or receiving faxes. Fax File Types Users can fax the following document types through the web management interface.
PRODUCT OVERVIEW ■ FaxFinder's Ethernet interface is full duplex, auto negotiating 10/100/1000 Mb and auto polarity sensing. Auto polarity allows you to use a traditional straight through or cross-over, Ethernet RJ45 cable. ■ FaxFinder does not support POE (Power over Ethernet). You may need to disable POE features on the Ethernet port that you connect to the FaxFinder.
PRODUCT OVERVIEW Static or Dynamic Delivery The source and type of communication lines that connect to FaxFinder dictate if the inbound fax routing method is set for dynamic or static delivery. Dynamic delivery is based on the number dialed by the party sending the fax. Static delivery is based on which communication line/FaxFinder port the inbound fax uses. Although FaxFinder ports can be connected to an ordinary phone line (POTS line), they are often connected to a PBX extension/station port.
HARDWARE AND INSTALLATION Hardware and Installation Connectors and LEDs by Model FaxFinder FF240 FaxFinder FF240 Connectors FaxFinder FF240 LEDs FaxFinder 440 FaxFinder 440 Connectors FaxFinder FF440 LEDs FaxFinder FF840 FaxFinder FF840 Connectors FaxFinder FF840 LEDs FaxFinder® Fax Server FF240, FF440, FF840 Administrator Guide 17
HARDWARE AND INSTALLATION Connector Descriptions Label Description 1-8 PSTN/POTS RJ 11 phone line ports. The FaxFinder 240 has ports 1-2, the FaxFinder 440 has ports 1-4, and the FaxFinder 840 has ports 1-8. Ports on the back line up with the modem LEDs on the front. +12V Power receptacle for provided power cord. CONSOLE DE-9 connection for serial access and control of the FaxFinder. USB Used to connect a FaxFinder Expansion Unit. RESET Use to reboot the FaxFinder.
HARDWARE AND INSTALLATION FaxFinder FFEX8 LEDs FaxFinder FFEX16 FaxFinder FFEX16 Connectors FaxFinder FFEX16 LEDs Connector Descriptions Label Description 1-8 or 1-16 PSTN/POTS RJ 11 phone line ports. The FaxFinder Expansion Module comes with either 8 ports or 16 ports. Ports on the back line up with the modem LEDs on the front. 9V Power receptacle for provided power cord. USB Used to connect to FaxFinder.
HARDWARE AND INSTALLATION Mounting FaxFinder (Optional) FaxFinder x40 models are table-top units that can be wall- or rack-mounted. Mounting kits can be purchased separately. Mounting FaxFinder on a Wall Use these steps to mount FaxFinder on a wall. Dimensions with brackets attached for wall mounting (top view) Dimensions with brackets attached for wall mounting (front view) 20 1. Position a mounting bracket on the right side using two mounting screw holes. 2. 3. 4.
HARDWARE AND INSTALLATION Mounting a FaxFinder Expansion Module on a Wall Images below show the dimensions for both the 8-port and 16-port FaxFinder Expansion Modules. To mount an Expansion Module on a wall, follow the steps for wall mounting a Fax Server.
HARDWARE AND INSTALLATION Sécurité relative au bâti Lors de l'installation de l'unité dans une enceinte pouvant en héberger plusieurs, suivez la procédure d'installation du fabricant de l'enceinte. Note: La température ambiante à l'intérieur du bâti ne doit pas dépasser 40° Celsius. ■ Ne placez pas l'unité directement sur le dessus ou en dessous d'un autre équipement.
HARDWARE AND INSTALLATION 1. Position a mounting bracket on the right side as shown. 2. 3. 4. 5. 6. Secure the bracket to right side using three provided screws as shown. Position a mounting bracket on the left side. Secure the bracket to left side using three provided screws. Remove feet (4) from the unit. Secure the unit to rack rails by the brackets and mount the FaxFinder in the rack enclosure per the rack manufacturer's mounting procedure.
HARDWARE AND INSTALLATION Cabling FaxFinder To cable FaxFinder: 1. Connect the power cord to an outlet or power strip and to the power adapter. 2. Connect the power adaptor to the 12V connector on the FaxFinder. CAUTION: Use only the power supply provided with the FaxFinder. Using any other power supply voids the warranty and can damage the FaxFinder. 3. Verify power. ■ The Power LED comes on immediately after power is applied. ■ FaxFinder takes a short time to boot up when you apply power. 4.
BASIC FAXFINDER CONFIGURATION Basic FaxFinder Configuration Configuring FaxFinder's IP Address and Network Settings To configure the FaxFinder's IP address: 1. Set the admin computer to startup IP address. If FaxFinder is already connected to a network, the client software can auto-discover the IP address. You can also use the console port and a terminal program to learn its IP address; enter "ifconfig eth0" in the terminal program.
BASIC FAXFINDER CONFIGURATION b. c. 5. Disconnect the computer from the FaxFinder. Re-connect your computer to its normal LAN connection. Log in after reset. After resetting admin computer's IP address, you must log into the FaxFinder Server software again. a. b. Enter the new IP address of the FaxFinder into your browser. Enter admin (all lower case) in both the Username and Password fields. Again, your browser may show a warning about the certificate. Ignore it and continue.
BASIC FAXFINDER CONFIGURATION Updating the Admin Account By default, FaxFinder includes an admin user account. Update the factory-default settings with a secure password and an email address. 1. 2. 3. 4. 5. Click Users. Click Edit in the administrator's Action column. Enter an email address for the administrator account. Change the password from the default to something secure. Enter and confirm a new password. Passwords are case sensitive and can contain A-Z, 0-9 and underscores ( _ ).
BASIC FAXFINDER CONFIGURATION Configuring SMTP Enter SMTP information for your mail server so that FaxFinder can work with your company's email. Note: Incoming faxes that are to be routed by email to fax recipients will not be delivered unless this section and your email server are configured correctly. 1. 2. 3. 4. Click System Configuration > SMTP. Enter SMTP parameters as required by your email system. Refer to SMTP Parameters for field details. Click Save.
BASIC FAXFINDER CONFIGURATION ■ Inbound Fax Log to see Faxes that have been delivered. Click the Details link to view a pop-up window showing Delivery and Modem Details. If the email is not delivered within five minutes, refer to Troubleshooting. Verify the fax opens in a PDF viewer, such as Adobe Reader. If you configured FaxFinder to deliver faxes as TIFF files, use the Multi-Tech TIFF viewer or a graphic file viewer to view the fax.
BASIC FAXFINDER CONFIGURATION 3. 4. Click Add and enter your network folder information. Refer to Network Share Fields for details. Click Save. Network Share updated appears at the top of the page. Network Share Fields FaxFinder's factory default IP address is 192.168.2.1 and 24 bit network mask is 255.255.255.0. Field Description UNC/Location Enter the Universal Naming Convention identifier or network location of up to 50 characters, for example, //server/service or \\server\service.
BASIC FAXFINDER CONFIGURATION To generate a certificate: 1. 2. 3. 4. 5. Click System Configuration > Certificates. Click Create. Enter certificate information. Refer to Server Certificate Fields for details. The values you enter are for identification purposes only. Click Generate. You will be prompted to reboot FaxFinder. Reboot FaxFinder. Server Certificate Fields Unless otherwise specified in the table below, you can enter up to 64 characters in these fields.
BASIC FAXFINDER CONFIGURATION User Fields Field Description Username Enter a user name. This is used to login to a FaxFinder. Full Name Enter the user's name. FaxFinder uses this name as the fax sender's name. Password Enter a password. Passwords are case sensitive and can contain A-Z, 0-9 and underscores ( _ ). Confirm Password Re-enter the password to confirm it. Email Enter the user's email address. Include Cover Page Check to include a cover page by default when this user sends a fax.
BASIC FAXFINDER CONFIGURATION Field Description Print Fax Receipt Set the condition that will trigger the fax receipt to be printed. Options are the same as Email Fax Receipt. Never is the default. Select Printer If you select Failure or Always as an Print Fax Receipt option, select which printer you want to use from the drop down list. None is the default. Print with First Page Check this option if you want the fax receipt to print with the fax's first page.
BASIC FAXFINDER CONFIGURATION provide DID extension information in the form of DTMF digits. FaxFinder matches the DID extension from the PBX with the Recipients table to determine delivery options You can define multiple fax destinations. Faxes can be delivered via email, sent to a printer, or written to a network or SFTP share. You can also send incoming faxes directly to Trash. To configure inbound routing: 1. 2. Click Fax Configuration > Inbound Routing.
BASIC FAXFINDER CONFIGURATION 1. 2. 3. 4. 5. Go to Fax Configuration > Inbound. Select the inbound fax options and click Save. Refer to Inbound Options Fields for field descriptions. To set a filename for incoming faxes, enter the filename in the Share/SFTP Filename Format field. Refer to Inbound Options Examples. Enter an Email Attachment Format. Refer to Inbound Options Examples. Click Save.
BASIC FAXFINDER CONFIGURATION Variable Represents Filename Email %E Fax extension X X %I Remote ID X X %L Line number X X %N Caller ID number X X %P Number of pages X X %R Recipient number X X %T Time X X %X Counter X -- Examples To configure filename to display Recipient Name, Date and Time "Michael_20140525_193045.
BASIC FAXFINDER CONFIGURATION Configuring Modems FaxFinder modems can be configured individually, which allows you to dedicate fax resources to match your needs. You can set individual modems to receive faxes only, send faxes only, or both. Note: To ensure that your faxes comply with federal regulations, refer to the Fax Branding Statement in Regulatory Information 1. 2. Click Fax Configuration. Select the check boxes for the modem or modems you want to configure.
BASIC FAXFINDER CONFIGURATION Field Description Routing For inbound fax calls from the PSTN, this setting determines whether the modem checks the line for DID routing information in the form of DTMF digits. This setting directly effects how other Inbound Routing fields should be configured. Note: For DTMF Digits or PBX Mode Code routing, the modem listens up to 15 seconds for all expected DID routing information.
BASIC FAXFINDER CONFIGURATION Field Description Routing Definition If you selected a vendor pre-defined routing code, it displays in this field. If you selected User Defined for Routing, enter your own formula/definition in this field. Routing Definition identifies code elements sent by the PBX so that FaxFinder can mask information it doesn't need and identify the extension number it does need.
BASIC FAXFINDER CONFIGURATION Field Description Fax Debugging If a communication error occurs when FaxFinder attempts to send or receive a fax, FaxFinder creates a modem log file. This is available through the FaxFinder Web Management Log menu. When you enable Fax Debugging, the log file provides more details about the fax call. Select On if you want to log fax debugging information or Off if you do not.
FAX MANAGEMENT Fax Management Logging into the Web Management Interface To login to the Web Management Interface: 1. 2. Enter the FaxFinder IP address or hostname in your browser and press Enter. If you see the certificate warning, bypass the warning to display the Login page. Type your Username and Password and click Login. The default username is admin and the default password is admin. Requesting a Password To request a forgotten password: 1. 2. Click Forgot Password.
FAX MANAGEMENT Field Description Time Server Status This is the status of the time server currently in use. It also shows error messages. Status Description Disabled Time server likely set to None. Synchronizing FaxFinder is currently synchronizing with the time server. Synchronized at [date/time], offset ±nn seconds FaxFinder last synchronized with the time server at the specified date and time. The offset, if any, indicates how much FaxFinder adjusted its time.
FAX MANAGEMENT Field Description Width Appears when you point to an active modem. Current width setting for faxes sent through the listed modem. Length Appears when you point to an active modem. Current length setting for faxes sent through the listed modem. Elapsed Appears when you point to an active modem. How much time has passed since the current connection was made. Remote ID Appears when you point to an active modem. Identification received from the remote connection.
FAX MANAGEMENT Field Description State Indicates if the fax is pending or in progress. Organization Recipient's business or organization. General Auto Refresh Check this field to automatically refresh status information. Default setting is enabled. Sending Now To send outbound faxes immediately: 1. 2. 3. Click Status & Logs > Fax Status. Find the fax that you want to send in the Outbound Fax Status table. Click Send Now, , for that fax.
FAX MANAGEMENT Checking the Mail Queue To view information about emails waiting to be sent, click Status & Logs > Mail Queue. Field Description Date Date the email was created. Size Email message size in bytes. Sender User who sent the email. Recipient Email address of the recipient. Type Delivery type of the file to be sent, for example, local or remote. Delivery Message The result of the delivery attempt. Resending Queued Mails To resend queued mail: 1. 2. Click Status & Logs > Mail Queue.
FAX MANAGEMENT Log Fields Field Description Mail Log Date Date and time this mail entry was attempted. Sender User who sent the email. Recipient Email address of the recipient. Delivery Message Mail delivery attempt result. If the message was not sent successfully, error messages appear here. For example, deferral: Sorry, I wasn't able to establish an SMTP connection. Inbound Fax Log State Final state of the incoming fax listed.
FAX MANAGEMENT Field Description # A sequential number associated with each internal modem based on the FaxFinder model: 1-2 for the FF240, 1-4, for the FF440, and 1-8 for the FF840. If using an Expansion Module, 8 or 16 additional modems are listed. Port Shows the modem number by unit. The first number indicates the server or expansion module. The second number indicates which modem in that unit. If you only have one fax server, the first number is always 1.
MANAGING USERS, CONTACTS, AND RECIPIENTS Managing Users, Contacts, and Recipients Basic Configuration provides steps for adding users, recipients, and global contacts individually. This section details importing and managing multiple users, recipients, and both global and personal contacts. It includes using global and personal contact groups. Note: If using Active Directory for user information, refer to the Active Directory section for help adding users.
MANAGING USERS, CONTACTS, AND RECIPIENTS Field Notes Fax Priority Options are 1st, High, Medium/High, Medium, Medium/Low, and Low. Medium is the default. Retry Interval The default Retry Interval for this user account. The default is 300 seconds. Email Fax Receipt Options are Always, Failure, and Never Fax Attachment with Receipt Options are None, PDF, and TIFF. PasswordHash Encrypted password. View Fax Log Inbound Options are True or False. View Fax Log Outbound Options are True or False.
MANAGING USERS, CONTACTS, AND RECIPIENTS FALSE FALSE never TRUE Contact Record Fields (User page) The Type field only applies to contacts imported through the User page. Do not use this format when importing contact records through the Contact page. Refer to Contact Record Fields. Field Notes Type Must be "Contact". Username The username for user who the contact belongs to; an alpha numeric string without spaces Name Contact's name, can include spaces.
MANAGING USERS, CONTACTS, AND RECIPIENTS Contact Josh Tony Rogers 555-1234567 "A 555-123company" 456 Contact Ritchie Anna Fury 555-5403960 Company 555-5403900 Contact Ritchie Anna Fury 555-5403960 Company 555-5403900 Contact Sean Nick Raven "Compan 555-573y 3" 2400 555-5732457 Second section of User Record columns. These columns go to the right of the Default Cover Page column.
MANAGING USERS, CONTACTS, AND RECIPIENTS 4. Select an option for Existing Users. Merge is the default. ■ merge appends the file to the existing list. ■ replace exchanges the existing list with the list you import. 5. Click Import. Exporting a User List If you are moving from one FaxFinder to another, you can export the user list in the correct format from the old unit and import it into the new one. Otherwise, you need a properly formatted CSV file.
MANAGING USERS, CONTACTS, AND RECIPIENTS Note: User details and fax options for Active Directory users are read-only in FaxFinder. To change these users' details and fax options, make the changes in Active Directory and then sync FaxFinder. 1. 2. 3. 4. Go to Users > Active Directory Users. Click Add. Enter an Active Directory Folder name to the AD Group Name field. Folder name must match the Active Directory group name. This field is case sensitive. Click Save.
MANAGING USERS, CONTACTS, AND RECIPIENTS ■ If any of your data has apostrophes, commas, or quote marks, enclose the data in double quotes. ■ Header rows are optional. CSV files created through the Export function include header information in the first row. Example Contact Records The following example shows an optional header row. Data in your CSV file must be in the same order.
MANAGING USERS, CONTACTS, AND RECIPIENTS To add a personal contact: 1. 2. 3. 4. Click Contacts. Click Add. Enter the contact's name, fax number, phone number, and organization. Click Save. Exporting a Contact List If you are moving from one FaxFinder to another, you can export the contact list in the correct format from the old unit and import it into the new one. Otherwise, you need a properly formatted CSV file. 1. 2. 3. 4. Click Contact. To export global contacts, click Global.
MANAGING USERS, CONTACTS, AND RECIPIENTS 1. 2. 3. 4. 5. 6. 7. Click Contacts and then click either Personal Groups or Global Groups. Click Add. Enter a group Name and Description. Click Save to create the new group. Skip to Step 7 to add contacts to the new group. Click Edit, , for an existing group. Click Add under Contacts in Personal or Global Group. For Personal Groups only, select Personal or Global to select contacts from your personal contact list or the global contact list. 8.
MANAGING USERS, CONTACTS, AND RECIPIENTS 2. 3. 4. Create a table as shown in the example for the type of data you are importing. Your fields should be identical to and in the same order as shown in the example. Create a row for each user, contact, or recipient you want to add. Save the file as a .CSV Comma Separated Value file. If using Microsoft Excel, select Save As and select the CSV (MS-DOS) format.
MANAGING USERS, CONTACTS, AND RECIPIENTS Field Notes Name Can be an alpha numeric string and can contain spaces. Destination Type Must be one of the following: Destination Value Use this in the CSV file To correspond with this in FaxFinder User Email Fax to User Notify User Email Notification to User Email Email Fax Notify Email Notification Share Share Sftp Sftp Print Print Trash Trash Is based on the destination type.
MANAGING USERS, CONTACTS, AND RECIPIENTS 2. 3. 4. Click Export. Browse to a destination and enter a file name. Leave the default Save as file type set to .csv Document . Click Save or OK depending on your browser. Deleting Recipients To delete recipients: 1. 2. 3. Click Recipients. Click Delete All to permanently delete all recipients. Click Delete, delete that entry. Confirm the deletion when prompted.
ADVANCED CONFIGURATION Advanced Configuration Using SFTP SFTP (Secure File Transfer Protocol) allows you to access, transfer, and manage files securely. SFTP connects to a host, logs in using a key, uses the cd command to change directories, and transfers the fax to the host. Once you configure an SFTP server, you can select it as an Inbound Routing Destination. SFTP Fields Field Description SFTP Server SFTP server's IP address or DNS name. Username Displays the SFTP server's username.
ADVANCED CONFIGURATION Deleting an SFTP Server To delete an SFTP server: 1. 2. 3. Go to System Configuration > SFTP. Click Delete. Confirm the deletion. Configuring Fax Log Purging Set the interval when the fax log files are deleted. By default, the logs are removed each Sunday at midnight and one day’s logs are kept. 1. 2. Click Fax Configuration > Fax Logs. Set log purge parameters and click Save.
ADVANCED CONFIGURATION Day of Week is set to Sunday Day of Week is set to Every day of week Purging Fax Logs Immediately To immediately delete log entries older than the current setting of the Only purge log entries older than field: 1. 2. Click Fax Configuration > Fax Logs. Click Purge Logs Now. Emailing or Saving Logs Immediately To immediately send logs to the administrator without deleting anything and, if a network share is configured, copy logs a shared folder: 1. 2.
ADVANCED CONFIGURATION Note: During the upgrade, the HTTPS port (TCP 443 by default) and TCP port 80 needs to be open to the FaxFinder if there is a firewall or other security software blocking these ports. The upgrade occasionally takes longer than expected. This may cause the browser to show a timeout when the process tries to display the login screen. If this occurs, wait approximately one minute and then refresh your browser. Current Version - Displays the software version currently installed.
ADVANCED CONFIGURATION Note: Logging levels are listed in order of least information to most information. Info usually provides enough information for troubleshooting. Because of log size, only use Debug if requested by Multi-Tech Support. 3. Click Save. Note: After troubleshooting, reset the level to Error. Continuously collecting detailed logs may affect FaxFinder performance. Downloading System Logs for Troubleshooting To download the log file for Multi-Tech Support: 1. 2.
ADVANCED CONFIGURATION FaxFinder names archive files in the following format: fax_outbound_#dialed_date_time_faxID# Purging Outbound Faxes To purge stored faxes : 1. 2. 3. 4. Go to Fax Configuration > Outbound. Click Purge Faxes. Select a purge option: Purge All Purge Sent Purge Failed and Aborted Click OK. Enabling Outbound Fax Approval Use Outbound Approval to restrict outgoing faxes through several categories. To enable outbound fax approval: 1. 2. 3. Click Fax Configuration > Outbound Approval.
ADVANCED CONFIGURATION Removing Approvers To remove approvers or a reminder time: 1. 2. Click Fax Configuration > Outbound Approvals. Click Delete, , for the approver or reminder time you want delete. Enabling the Outbound Approval Report To generate and schedule fax approval reports that are sent to the Approvers. 1. 2. 3. 4. 5. Click Fax Configuration > Outbound Approval. Check Enabled under Outbound Approval Report. Select either CSV or XML for the report format. CSV is the default.
ADVANCED CONFIGURATION Store & Forward (T.37) Parameters Field Description Enable T.37 Check to enable T.37 faxing. Require Authentication Check to require a valid username and password to use with Store & Forward faxing. Set User from Envelope Sender Check to link faxes sent via T.37 emails with user accounts found in the FaxFinder Users menu. When FaxFinder matches a sender's email address with a FaxFinder user, it logs the fax as sent by that user.
ADVANCED CONFIGURATION 1. 2. 3. If you are not on the Store & Forward Fax page, click Fax Configuration > Store & Forward Fax (T.37). Click Add. Enter the hostname or IP address and click Save. Configuring SNMP Enable Simple Network Management Protocol (SNMP) on FaxFinder so that your SNMP manager will be able to get MIB (Management Information Base) values. FaxFinder Server supports SNMP version 1, 2C and 3 read-only requests. Viewing Available MIBs To view available MIBs: 1. 2.
ADVANCED CONFIGURATION Configuring SNMP Allowed Addresses For SNMP versions 1 and 2C, configure allowed IP addresses to specify which networks are allowed to communicate with FaxFinder. By default, all IP addresses are allowed. As soon as you add one IP address, access through SNMP V1/V2C will be limited by the IP address list. Note: Does not apply to SNMP version 3 1. 2. 3. 4. 5. Go to System Configuration > SNMP . Click to open Allowed IP Addresses, then click Add.
ADVANCED CONFIGURATION Field Description Password Enter authentication password required for SNMP V3. Must be between 8-32 characters long. Confirm Password Re-enter the authentication password. Engine ID Engine ID is a unique identifier for the SNMP agent that receives SNMP traps. Engine ID must include the 0x prefix and be a hexadecimal string between 5-32 octets long. For example, 0x0102030405. Use the default Engine ID value generated automatically by FaxFinder.
DIALING RULES Dialing Rules Use dialing rules to modify or block outbound fax numbers before sending a fax. This feature allows you to add prefixes or suffixes to an outbound number, setup local or long distance dialing codes, set different rules for different modems and create a blacklist. Dialing Rules Lists A list is a set of dialing patterns and actions that are performed when number matches the pattern. Lists can be linked to other lists and assigned to a modem.
DIALING RULES Character Description Example <> Exclude character from fax number. <1>XXX - excludes the first character from 4digit number, if the first number is “1”. XX<123> - excludes “123” from 5digit number, if the last digits are “123" {} Adds characters to fax number.
DIALING RULES Description Order Pattern Action Input Number Dialed Number . Return from list Any Number Any Number Accept all fax numbers . Accept Number Any Number Any Number Reject all fax numbers . Reject Number Any Number Any Number If no matching numbers in the current black list, return to the previous list. If “Go to list” command was absent, and this list is assigned directly to the modem, the rule works as “Accept number”.
DIALING RULES Fax is sent to fax number 12345: ■ Rule #1 sends 12345 to Black_List. ■ 12345 is compared with rules one by one. It matches to the Rule #4 pattern. The reject number action is applied. ■ Result: The fax sent to 12345 fails because it is a blacklisted number. Fax is sent to fax number 5550055: ■ Rule #1 sends 5550055 to Black_List. ■ 5550055 is compared with all the numbers in the Black_List.
DIALING RULES Description Order Pattern Add prefix “9” to all 104 digits fax numbers that start with 101, 102 or 103 {9}10[1-3]XXXXXXX Action Input Number Dialed Number Accept Number 101 925 00 00 9 101 925 00 00 9 102 925 11 11 9 103 925 22 33 102 925 11 11 103 925 22 33 Add prefix “91” to all 10 5 digits fax numbers. Note: This pattern will be applied to all 10-digit numbers except those that match previous patterns with order 3 and 4.
DIALING RULES Creating New Dialing Rules To create new dialing rules: Note: Add Dialing Rules in the particular order you want to apply them. 1. 2. 3. 4. 5. 6. 7. Go to Fax Configuration > Dialing Rules. Click Add. Enter Name. Click Save. The Edit Dialing Rules page appears. Click Add to add rule. For details, see Adding a Rule. After adding the rule, use the arrow icons, , to set the order for that rule Click Done. Adding a Rule Adding a rule: 1. 2. 3. 4. Enter a Pattern.
DIALING RULES Deleting a Dialing Rule or Dialing Rule List To delete a Dialing Rule or Dialing Rule List 1. 2. 3. Click Fax Configuration > Dialing Rules. To delete an entire list, click Delete, . Click OK to confirm. To delete a rule, click Edit, , for the rule. Then, click Delete, to confirm FaxFinder® Fax Server FF240, FF440, FF840 Administrator Guide for the rule you want to delete.
USING ACTIVE DIRECTORY WITH FAXFINDER Using Active Directory with FaxFinder Enabling Active Directory If your organization uses Active Directory to authenticate and authorize users, configure FaxFinder to allow Active Directory users to login and send faxes. Important: Before you enable Active Directory in FaxFinder, configure your Active Directory schema to work with FaxFinder. For details, refer to Configuring Active Directory for Use with FaxFinder. 1. 2. 3. 4. 5. 6.
USING ACTIVE DIRECTORY WITH FAXFINDER Field Description Domain Name Enter the complete Active Directory server domain name, for example myserver.mts.com. Username Enter an Active Directory username that has read access to Active Directory. Password Enter the password associated with the username used to authenticate to the Active Directory. Adding Active Directory Users After configuring FaxFinder to use LDAP authentication, add the Active Directory users who log into FaxFinder to send faxes.
COVER PAGES Cover Pages Custom Cover Pages FaxFinder uses PDF forms for cover pages. You can create PDF forms with Microsoft Word and Adobe Acrobat Pro. FaxFinder completes the form with information specific to the fax and inserts cover page as the first fax page. To do this, cover page field names must match the field names FaxFinder uses. FaxFinder fills in text fields and ignores most formatting. For best results, make your form as simple as possible.
COVER PAGES Creating Cover Pages To create custom cover pages: 1. Design a fax cover page in Microsoft Word, save the document as Word file as .DOC file. Do not use the .DOCX format. This example is a modified a Microsoft Word fax template. 2. 3. In Adobe Acrobat Pro, use the Form Wizard to open the Word file you created. Use Add New Field to map each field and configure field properties.
COVER PAGES 4. 5. Preview the form. To test field lengths, type typical data in each field. If your fields are too small, make the field larger or use a smaller font size. When you are satisfied with the form design, save the file as Adobe PDF files, Optimized. If you are using an older version of Acrobat Pro, verify that the file is saved as compatible for Acrobat 5.0 or higher. Adding Cover Pages to FaxFinder To make a cover page available to FaxFinder users: 1. 2. 3. 4.
COVER PAGES ■ Verify original Word document was saved using a .DOC format. ■ Verify that the form was saved as Adobe PDF Optimized. ■ Verify all form fields are named correctly for FaxFinder. See Text Fields and Descriptions. ■ Verify Check Spelling is disabled for each field. ■ If the received fax has empty form fields, try different font. ■ If the received fax has some empty form fields, verify that FaxFinder's sender and contact fields include this information.
FAXFINDER FAX CLIENT SOFTWARE FOR WINDOWS AND MAC FaxFinder Fax Client Software for Windows and Mac FaxFinder Client for Windows Installing FaxFinder Client Software on Windows FaxFinder Fax Client software allows users to send faxes through the Client or any application with a print option. Install the FaxFinder client software on each user's computer and then associate it with a FaxFinder unit. You can push the client software out to user computers or install it on one computer at a time.
FAXFINDER FAX CLIENT SOFTWARE FOR WINDOWS AND MAC Installing the Software on a Single Computer Warning: If you have old versions of any FaxFinder client software installed, uninstall that software before installing a new version. Use the Add or Remove Programs utility in the Windows Control Panel to uninstall. To download the FaxFinder client software: 1. 2. 3. 4. 5. 6. 7. 8. Go to www.multitech.com/setup/product.go and select your FaxFinder model. Click Software.
FAXFINDER FAX CLIENT SOFTWARE FOR WINDOWS AND MAC FaxFinder Printer Usage Rights If your users have a problem printing faxes, verify usage rights for the printer. 1. 2. In Windows, open the printer's Properties. On the Security tab, verify the following checked under Allow: ■ Print ■ Manage Printers FaxFinder Client for Mac Installing FaxFinder Client Software on a Mac You need Mac OS X 10.7 or newer to install the FaxFinder Client for Mac. To install the client on a Mac 1. Mount the disk image (.
FAXFINDER FAX CLIENT SOFTWARE FOR WINDOWS AND MAC 3. To override the warning, right-click or control-click on InstallFaxFinderClient.pkg and select Open from the pop-up menu. 4. If you get another warning that InstallFaxFinderClient.pkg is from an unidentified developer. Click Open to continue.
FAXFINDER FAX CLIENT SOFTWARE FOR WINDOWS AND MAC The installer launches in the background. If other application windows are open, you may need select the Installer app in the Dock or use Command-Tab to scroll through active applications to select the Installer so that Installer window displays in the foreground. 5. Follow on-screen instructions to install the FaxFinder Client. Close the Installer when complete. 6. Unmount the disk image after closing the Installer.
FAXFINDER FAX CLIENT SOFTWARE FOR WINDOWS AND MAC 4. Enter Device information. If using Auto-Discover Device, skip to Step 4c. a. b. c. Enter the IP address in the Server Address field. If a secure login is required, check Use SSL. Enter the Username and Password required by the device. Check Show Password to display the password instead. Note: Username and password are case-sensitive. 5. Click OK. Close the Auto Discover Device window, if using that option.
TROUBLESHOOTING Troubleshooting Additional troubleshooting information is available through the Multi-Tech Knowledge Base at www.multitech.com/kb.go. If you need help troubleshooting, you can create an account and submit a support case directly to our technical support team. Go to support.multitech.com. What if I can't see my FaxFinder's web page? Verify that the admin computer is on the same subnet as the FaxFinder and that it can be pinged. 1. 2. 3. Launch a Command Prompt.
TROUBLESHOOTING ■ If you can send an email to yourself, the problem is between your mail server and the FaxFinder unit. Contact Multi-Tech Technical Support. Client PC can't Connect to Mail Server If the client PC running the mail software cannot connect to the mail server, troubleshoot the mail server. Incorrect Administrator Address The administrator's email address may be missing or incorrect. Check the administrator's email address through the User page.
TROUBLESHOOTING Dealing with a Failed Fax Report Occasionally, FaxFinder sends emails about faxes that failed partially or entirely. Some or all of the faxed pages may not be readable. FaxFinder-generated emails of failed faxes include a modem log file with a name like modem0modem1_date-time.txt. The modem log file contains information about the communication between the sending modem and the FaxFinder's receiving modem. This information may help prevent future errors.
T.37 ADVANCED USAGE T.37 Advanced Usage For individual faxes, use these commands to override settings entered in the administrator or user web interface. Many options for using email to fax (T.37) follow the Request For Comment (RFC) standards provided by the IETF. Some of these options are briefly described here. For more in-depth descriptions, refer to the IETF website (www.ietf.org). To use T.37 to send faxes, enter one or more options in the format option=value.
T.37 ADVANCED USAGE Example: FAX=5551234/FAX-PRIORITY=5@example.test RECEIPT=always|failure|never Controls when an email receipt for the fax is sent to the sender: ■ Always means send an email receipt for successful and failed faxes. ■ Failure means only send a receipt if the fax failed to send. ■ Never means don't send any receipt. Example: FAX=5551234/RECEIPT=failure@example.test RECEIPT-ATTACHMENT=pdf|tiff|none Determines the receipt format and if FaxFinder sends email receipts to the sender.
REGULATORY INFORMATION Regulatory Information 47 CFR Part 68 Telecom 1. This equipment complies with Part 68 of the 47 CFR rules and the requirements adopted by the ACTA. Located on this equipment is a label that contains, among other information, the registration number and Ringer Equivalence Number (REN) for this equipment or a product identifier in the format: For current products: US:AAAEQ##Txxxx.
REGULATORY INFORMATION Manufacturer: Multi-Tech Systems Trade Name: SocketModem Model Number: MT5634SMI Registration Number: AU7USA-25814-M5-E Ringer Equivalence: 0.3B Modular Jack (USOC): RJ11C or RJ11W (single line) Service Center in USA: Multi-Tech Systems, Inc.
REGULATORY INFORMATION Fax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains the following information: ■ Date and time the message is sent. ■ Identification of the business, other entity, or other individual sending the message. ■ Telephone number of the sending machine or such business, other entity, or individual.
REGULATORY INFORMATION Restriction of the Use of Hazardous Substances (RoHS) Multi-Tech Systems, Inc Certificate of Compliance 2011/65/EU Multi-Tech Systems confirms that its embedded products comply with the chemical concentration limitations set forth in the directive 2011/65/EU of the European Parliament (Restriction of the use of certain Hazardous Substances in electrical and electronic equipment - RoHS).
REGULATORY INFORMATION REACH Statement Registration of Substances After careful review of the legislation and specifically the definition of an “article” as defined in EC Regulation 1907/2006, Title II, Chapter 1, Article 7.1(a)(b), it is our current view Multi-Tech Systems, Inc. products would be considered as “articles”. In light of the definition in § 7.
REGULATORY INFORMATION Information on HS/TS Substances According to Chinese Standards In accordance with China's Administrative Measures on the Control of Pollution Caused by Electronic Information Products (EIP) # 39, also known as China RoHS, the following information is provided regarding the names and concentration levels of Toxic Substances (TS) or Hazardous Substances (HS) which may be contained in Multi-Tech Systems Inc.
REGULATORY INFORMATION Information on HS/TS Substances According to Chinese Standards (in Chinese) 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染 控制管理办法》（第 39 号），也称作中国 RoHS, 下表列出了 Multi-Tech Systems, Inc.
CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Configuring Active Directory for Use with FaxFinder Note: This section explains how to configure the Multi-Tech FaxFinder in Microsoft Active Directory, a third party application. Microsoft may change their screens and steps without notice, for the latest information pertaining to Active Directory, consult Microsoft's documentation. Contact Multi-Tech Product Support for questions about FaxFinder.
CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER User Details in FaxFinder Server AD Class Attribute Name Type mtff-ViewInboundFaxLog mtff-User View All Inbound Fax Log Custom mtff-ViewOutboundFaxLog mtff-User View All Outbound Fax Log Custom mtff-PrintFaxReceipt mtff-User Print Fax Receipt Custom mtff-SelectPrinter mtff-User Select Printer Custom mtff-PrintWithFirstPage mtff-User Print with First Page Custom FaxFinder® Fax Server FF240, FF440, FF840 Administrator Guide 103
CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Registering Schema Snap-in For more information, refer to Install the Active Directory Schema Snap-in on http://technet.microsoft.com. To register schema snap-in: 1. 2. Run cmd.exe. Enter regsvr32 schmmgmt.dll. If registration is successful, DllRegisterServer in schmmgmt.dll succeeded appears. Creating Custom Attributes To create customer attributes: 104 1. 2. 3. Open the console by running mmc.exe. Open File and select Add/Remove Snap-in.
CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER 5. Right-click on Attributes and select Create Attribute. 6. 7. When the Schema Object Creation warning appears, click Continue . Enter custom attribute settings and click OK. For details, refer to Custom Attribute Settings. 8. Repeat Steps 5-7 for each custom attribute.
CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Custom Attribute Settings For all custom attributes leave Minimum and Maximum fields empty, and the Multi-Valued checkbox unchecked. Common Name and LDAP Display Name are the same. Tip: To avoid entering typos, copy and paste settings from the following table. Common Name and LDAP Display Name Unique X500 Object ID FaxFinder Field Description Syntax mtff-IncludeCoverPage 1.3.6.1.4.1.995.13.1.1.
CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER 4. 5. Click Next.
CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER 6. 7. 108 Click Finish. Verify that mtff-User class appears in the Classes list.
CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Adding Custom Class to User Class To add the custom class to the Active Directory user class: 1. 2. Right-click on the User class and select Properties. Click Relationship and then click Add Class. Click OK. 3. Select mtff-User from the Select Schema Object list and click OK. 4. Verify that mtff-User appears in the Auxiliary Classes list and click OK.
CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Note: Active Directory Scheme changes and custom attributes many not be immediately available in the users' attributes list. This depends on your Active Directory settings, configuration, and size. User Attributes Management To modify user attributes, the Active Directory Administrator must be in the Domain Administrators groups. Use the ADSI Edit management console to manage user attributes in Active Directory.
CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER Attribute Name Valid Values Description mtff-FaxAttachmentWithReceipt pdf Default is none. Note: Attribute value must be lower case. tiff none mtff-InboundRouteByFaxExtension TRUE Default is FALSE. FALSE mtff-FaxExtension 0123456789(-) FaxFinder® Fax Server FF240, FF440, FF840 Administrator Guide Max length is 50 characters.
INDEX Index A access code ...................................................................82 actions for dialing rules.................................................72 Active Directory ............................................................78 add custom class to user class...............................109 add users.............................................................52 79 configuring AD to work with FaxFinder .................102 create custom attributes .................................
INDEX D date ...............................................................................82 date format ...................................................................27 debug ............................................................................63 default gateway ............................................................26 delete contacts....................................................................55 groups ......................................................................
INDEX hostname ......................................................................26 hosts..............................................................................67 status .......................................................................42 N I import ...........................................................................53 contacts....................................................................54 recipient ..............................................................57 58 users...
INDEX R rack mounting ..........................................................22 23 reboot ...........................................................................47 recipient ........................................................................56 delete ......................................................................59 export.......................................................................58 import .................................................................57 58 reset modem......
INDEX deleting ...............................................................53 79 syncing ................................................................53 79 W web management interface..........................................41 V view logs........................................................................
