Specifications

ADVANCED CONFIGURATION
Upgrading FaxFinder License
If you purchase additional T.38 ports to upgrade FaxFinder 240-IP, enter the license keys through the Software
Update page. Instructions for this process and the upgrade code are included with the License Upgrade Kit.
Field Description
Current Channels Displays the number of channels currently installed. Maximum is 8.
Hardware ID Displays the Hardware ID of the FaxFinder. You will need this to generate the license
key.
Current License Key Displays the license key currently in use on your FaxFinder.
New License Key If you purchase a new License Upgrade Kit, follow the steps from the kit to generate
a new license key and enter it in this field.
Upgrading Your License
Follow the upgrade procedures provided in the License Upgrade Kit.
Warning: Do not power off the FaxFinder during the upgrade process.
Setting the Debug Level
When standard troubleshooting does not resolve an issue, collect debugging information for Multi-Tech Technical
Support for more in-depth analysis.
1. Click System Configuration > Debug.
2. Select the logging level that Multi-Tech requests from the drop down list. Options are:
■ Emergency
■ Alert
■ Critical
■ Error (default)
■ Warning
■ Notice
■ Info
■ Debug
Note: Logging levels are listed in order of least information to most information. Info usually provides
enough information for troubleshooting. Because of log size, only use Debug if requested by Multi-Tech
Support.
3. Click Save.
Note: After troubleshooting, reset the level to Error. Continuously collecting detailed logs may affect
FaxFinder performance.
Downloading System Logs for Troubleshooting
To download the log file for Multi-Tech Support:
1. Click Download Logs and click Save when prompted.
FaxFinder
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Fax Server FF240-IP Administrator Guide 51