MR9600 Controller User Guide
MR9600 Controller User Guide P/N 82063604, Revision E Copyright © 2000 by Multi-Tech Systems, Inc. All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representation or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc.
Federal Communications Commission Statement This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
iv CommPlete Communications Server
Table of Contents 1 Introduction.............................................................................................................. 1 Introduction ...................................................................................................................................................... 2 Product Description .......................................................................................................................................... 2 LED Indicators..........................
6 Solving Problems ..............................................................................................67 Introduction .....................................................................................................................................................68 MR9600 Diagnostic Tests.................................................................................................................................68 Appendix ..................................................................
1 CommPlete Communications Server Introduction 1
MR9600 User Guide Introduction This manual describes the field installation and configuration of a Multi-Tech MR9600 Controller (henceforth, MR9600) into a CommPlete Communications Server CC9600 chassis. This manual also contains a reference guide to the commands that are used to configure and control the MR9600. Product Description The MR9600 is the system controller module for the CommPlete Communications Server.
1 Introduction the device cards installed in the CC9600 chassis. When the MR9600 is turned on, the lights go through the following sequence before they act as status indicators for the device cards. 1. The LEDs on the right side turn red and then turn green when the right SIMM passes its memory test. 2. The LEDs on the left side turn red and then turn green when the left SIMM passes its memory test. 3.
MR9600 User Guide Concentrator LEDs The upper part of the MR9600 front panel contains 11 status indicators for the Ethernet concentrator. LED Indicator Indication UTILIZATION Percentage of bandwidth in use. Each LED that is on represents a 12.5% increment in use. CC9600 On during a valid Ethernet link on the CC9600 port. LAN On during a valid Ethernet link on the LAN port. COL On when there is a packet collision on any of the concentrator’s seven Ethernet ports.
1 Introduction Specifications • Motorola MC68360 25 MHz microprocessor • 8 MB of RAM for volatile storage • 2 MB of flash memory: 1 MB for program space and 1 MB for nonvolatile file system space • Two RJ-45 10Base-T connectors for connection to a TCP/IP Ethernet network • One male DB-9 RS-232C diagnostic and configuration connector • Sixteen two-color LEDs for quick view of device card status • Four Ethernet status LEDs • Eight Ethernet utilization LEDs • Two Ethernet link indicator LEDs • One Ethernet co
MR9600 User Guide 6 CommPlete Communications Server
2 CommPlete Communications Server Installation 7
MR9600 User Guide Introduction This chapter describes how to install the MR9600 Controller into a CommPlete Communication Server CC9600 chassis. This equipment should only be installed by properly qualified service personnel. The MR9600 Controller assembly consists of the MR9600 Controller card, an integrated Ethernet concentrator card, and a common front panel. Figure 3 shows the layout of the MR9600 card without the concentrator.
2 Hardware Installation Ethernet Cabling Two female Ethernet 10Base-T connectors are accessible from the back of the CC9600 chassis. Connect one of these connectors to the TCP/IP network that the supervisor console is attached to. The supervisor console is the PC that runs the MultiCommManager software or, optionally, a third-party SNMP manager. Serial Cabling Use the 9-pin RS-232 connector on the back of the CC9600 chassis for diagnostics and configuration.
MR9600 User Guide 10 CommPlete Communications Server
3 CommPlete Communications Server Quick Start 11
MR9600 User Guide MR9600 Quick Start 1. Turn off all power to the CommPlete chassis. 2. Using the provided 9-pin null modem cable (PN 45009600), connect a COM port on a PC to the Config Port connector on the back of the CommPlete chassis. Turn on the PC and run Multi-Tech MultiExpress, or any standard datacomm program, in direct connect mode. To communicate with the controller card, use the following settings: 115,200 bps, 8N1, and no flow control. 3.
17. Select option 3, Configuration of RASExpress. 18. Select Server Setup and go to the SNMP Agent option. 19. Change Attribute1 Name to public. Change Attribute2 Name to supervisor. Change Attribute2 Permission to readwrite. 20. Press ESC a few times to log out of the RASExpress server. 21. Install the MultiCommManager software on your supervisor PC, which must have an Internet connection. Do not install it to a directory where MultiModemManager software is installed. 22.
MR9600 User Guide 4 14 Operation CommPlete Communications Server
4 Operation Introduction You can operate the MR9600 by using the front panel indicators for information (see Chapter 6). But if you install the optional MultiCommManager software, you can operate the MR9600 by running windowsbased menu and command functions from a dedicated management console (refer to the MultiCommManager’s User Guide).
MR9600 User Guide SNMP Interface The MR9600 can be monitored and controlled by using SNMP through the MultiCommManager or a third party SNMP manager. To receive traps from the MR9600, the SNMP manager should log in using the entry in the system table. In that entry, do a set of “login PUBLIC.” When you are done monitoring the MR9600, do a set of the same variable with “logout.” This will stop traps being sent to your station. MultiCommManager does this automatically.
4 Operation Telnet Interface Telnet is a standard Internet protocol that allows a remote connection between two systems connected to a TCP/IP network such as the Internet. The MR9600 can be managed remotely by using Telnet. Telnet can give the user access to all management functions through the command line interface. There is an inactivity timer associated with the Telnet session. If there is no activity for 10 minutes, then the Telnet session will close.
MR9600 User Guide Web Interface Limitations The Web interface does not provide a full management interface. Full management is provided by our MultiCommManager software, or through the use of a third party SNMP manager. However, once the system is set up, most management can be done using the Web browser interface. FTP Interface FTP (File Transfer Protocol) is a standard Internet protocol that allows the transfer of files between two systems connected to a TCP/IP network, such as the Internet.
4 Operation CommPlete Communications Server 19
5 CommPlete Communications Server Commands 21
MR9600 User Guide Parameter Types Many MR9600 commands require a parameter to complete the command. Most of the required parameters fall into one of the four following types. Pathname Description: A DOS-style path and/or file name. A partial path assumes the current directory. Full pathname example: a:\mmm\mr9600.ini Partial pathname example: mr9600.ini The preceding partial pathname gives the same result as a:\mmm\mr9600.ini if the current working directory is a:\mmm.
5 Commands Commands Listed by Function This section lists the MR9600’s commands alphabetically by the following functions: Display, Environment, File, Modem Control, and Security. For an expanded description of each command, see “Command Reference” on page 30.
MR9600 User Guide se, setenviron None Controller configuration utility (a menu driven system used to set global defaults and configure system devices) setgateway IP Address Configure the gateway address setip IP Address Configure the IP address setpollingoff Device Disables the controller generated polling to specified device setpollingon Device Re-enables polling between controller and specified device setrasostype Device Lets the controller know what operating system is loaded on each se
5 Commands online Device Allows the user to perform AT commands with the selected device rd, remdir Pathname Remove directory ren, rename Pathname Rename a file rendir Pathname Rename a directory rm Pathname Delete a file sync None Writes outstanding events to the Log directory type Pathname Display the contents of an ASCII text file upload Pathname Upload a file to the MR9600.
MR9600 User Guide System 26 Command Name Parameters Description A: None Changes the drive the user is to work with B: None Changes the drive the user is to work with abort None Cancels update procedure of modem and T1 cards boot None Reboot MR9600 bye None Logs the user off the system exit None Logs the user off the system format Specifier Initialize the specified drive to empty history None Display command history buffer quit None Logs the user off the system mount Specifi
5 Commands Commands Listed by Security Level This section lists the MR9600’s commands by security level. The security levels are Guest, Operator, and Supervisor. For an expanded description of each command, see “Command Reference” on page 30.
MR9600 User Guide Operator 28 Command Name Parameters Description abort None Cancels update procedure of modem and T1 cards cfg, configure Device Configures the specified device with the configuration file associated (via SNMP) with that device copy, cp Pathname1 Pathname2 Copies a file from Pathname1 to Pathname2 date, d None Prompts you for current date getcalls Device Displays call traffic for the device getfaults Device Displays faults for the device getfkey1–getfkey4 None Displ
5 Commands Supervisor Command Name Parameters Description boot None Reboots MR9600 bpstatus None Displays the rack’s back plane polling activity between the controller and each powered device del, delete Pathname Deletes a file download Pathname Downloads a file from the MR9600 controller format Specifier Initialize the specified drive to empty getreadcommunity None Displays the Read community settings getwritecommunity None Displays the Write community settings md, mkdir Pathname
MR9600 User Guide Modules Modules are dynamically loaded features that can be loaded when the controller is running without having to re-start the system. In the following Command Reference section there are three commands used to manipulate modules. They are loadmod, unloadmod, and listmod. As of right now the only type of module that can be loaded is called an IP Query module. IP Query modules query the system for some information and allow it to be displayed over the SNMP interface.
5 Commands !n Parameter: Command history index. Description: Repeats the command whose index is indicated by the parameter. The command index is the number shown in the prompt when the command is executed. The command that is executed is then placed into the history buffer at the current command index. A list of previously executed commands can be printed by using the history command. See history. Security: Guest Example: [0] A:\ # clock 10/29/1996 1:20pm [1] A:\ # ver Version E-1.
MR9600 User Guide Description: Changes the drive that the user is to work with Security: Guest Example: [01] A:\# B: [02] B:\# boot Parameter: None Description: Reboots the system by performing a reset of the MR9600 controller card. A prompt asks you to confirm your choice. If you wish to reboot the system, enter y. Any other key will halt the reboot operation.
5 Commands Security: Guest Example: [03] B:\# Bye Bye Username: cat, type Parameter: Pathname Description: Displays the contents of the ASCII text file referred to by Pathname. Security: Guest Limitations: The cat command is more similar to the DOS type command than it is to the UNIX cat command. Example: [0] A:\MMM # cat mr9600.ini [SecurityFile] NumberOfFile = 1 1 = mr9600.
MR9600 User Guide cl, clock Parameter: None Description: Displays current date and time (24 hour clock). Security: Guest Limitations: The time does not change automatically with daylight savings time. Example: [0] A:\MMM # cl 11/14/00 1:20pm [1] A:\MMM # configure See cfg. copy, cp Parameter: Pathname1 Pathname2 Description: Copy the file Pathname1 to Pathname2. If Pathname2 exists, it is destroyed. Security: Operator Example: [0] A:\MMM # copy mr9600.ini mr9600.
5 Commands dir, ls Parameter: Pathname or none Description: The dir and ls commands display the contents of the current directory by file name, file size, and date; they also show the available space on the drive. If no parameter is used, the dir and ls commands list only the files of the current directory. Security: Guest Limitations: The output of the ls command is more similar to that of the DOS dir command than it is to that of the UNIX ls command.
MR9600 User Guide e1cfg Parameter: Device Description: Sends E1 configuration information stored in nonvolatile memory to the specified device. The specified device must be an E1 device. E1 devices can exist only at 1b, 1c, 5b, 5c, 9b, 9c, 13b, and 13c. Security: Operator Example: [0] A:\MMM # e1cfg 13b e1channelstatus, e1chstatus Parameter: Device Description: Displays the status of all the channels for the given E1 device.
5 4. 5. 6. 7. 8. 9. Enter Commands Framing Format :CRC4 Line Coding :Alternate Mark Inversion (AMI) Signal Options :R2 MF DNIS-digits(1-64 or 0 for auto):0 Country Selection :ITU Line Buildout :120 Ohm Selection (-(previous), q(uit), d(one), <1>): e1status Parameter: Device Description: Interrogates the status of the specified E1 device. The specified device must an E1 device. E1 devices can exist only at 1b, 1c, 5b, 5c, 9b, 9c, 13b, and 13c.
MR9600 User Guide getcalls Parameter: Device or None Description: Displays call traffic for the modems listed in device. If there is no parameter, call traffic is listed for every installed modem. Security: Supervisor Example: [0] A:\ # [1] A:\ # getcalls 1A No Calls 1B No Calls 1C 05-21 08:15:02 1C 05-21 08:15:41 1C 05-21 08:32:58 2A 05-21 08:13:48 2A 05-21 08:14:26 2A 05-21 08:15:02 2A 05-21 08:16:20 2A 05-21 08:33:02 2B 05-21 08:13:47 ... [2] A:\ # A-33600-V.42bis 000-00:00:08 A-33600-V.
5 Commands getfaults Parameter: Device or None Description: Displays faults for the modems listed in device. If there is no parameter, faults are listed for every installed modem. Security: Operator Example: [5] A:\MMM # getfaults ------------------------ System Faults ------------------------------11-15 16:20:05 Remote management session terminated 204.26.122.18 11-15 16:33:35 Remote management session initiated 204.26.122.
MR9600 User Guide Security: Guest Example: [0] A:\MMM # getip IP Address = 199.199.99.9 [1] A:\MMM # getmodems Parameter: Device or none Description: Displays the current status for the modems specified by device. If there is no parameter, current status is displayed for every installed modem. Security: Operator Example: [0] 1A 1B 1C 2A 2B 2C 3A 3B 3C 4A 4B 4C [1] [2] 4A 4B 4C 5A 5B 5C [3] A:\ # getmodems Idle default.cfg Idle default.cfg Idle default.cfg Idle default.cfg Dial default.cfg Ring default.
5 Commands getpri Parameter: Device Description: Displays the current status of each PRI device Security: Operator Example: [0] A:\MMM # getpri 10A PRI Up Frame Estab Layer 1 Status: Up, Layer 2 Status: Multi- getprichannels Parameter: Device Description: Displays the current status of each of the B-channels and modem channels under the control of the PRI card.
MR9600 User Guide Description: Displays the current Rack Type. Security: Supervisor Example: getrack Chassis Type: CC2400 single segment chassis [2] A:\ # getras Parameter: Device Description: Displays the current status of each ras device. Security: Operator Example: [0] A:\MMM # getras 1A RAS Up 5A RAS Up 9A RAS Up 13A RAS Up getreadcommunity Parameter: None Description: Displays the Read community settings.
5 Commands Example: [0] A:\ # getslots 1 MTRAS96-T1A 2 2 MT5634HD8 8 3 MT5634HD8 8 4 MT5634HD8 8 getsubnet Parameter: None Description: Displays the subnet mask for the MR9600. Security: Guest Example: [0] A:\MMM # getsubnet Subnet mask = 255.255.255.
MR9600 User Guide getwritecommunity Parameter: None Description: Displays the Write community settings. Security: Supervisor Example: [0] A:\MMM # getwritecommunity Write community = public Enter SETWRITECOMMUNITY to change it. [1] A:\MMM # haltsys Parameter: None Description: This halts all backplane and SNMP processing in the controller. It is done automatically (and a resumesys when the update is done) when the controller firmware is updated.
5 Commands lo, logout Parameter: None Description: The logout command ends the session for the current user, and displays the userid prompt on the monitor. Security: Guest Example: [0] A:\MMM # lo Bye. UserName: loadmod Parameter: None Description: Loads a module into memory. If loaded successfully, then the module is available to be run. Example: [0] A:\MODULES # loadmod nocall Module loaded successfully ls See dir. md, mkdir Parameter: Pathname Description: Make directory.
MR9600 User Guide [SecurityFile] NumberOfFile=0 [NetWorkDefaults] Default Gateway = 192.168.10.151 --More-- mount Parameter: Drive Specifier Description: Make the specified drive available to the operating system. Security: Supervisor Example: [01] [No Drive Mounted] # mount a: [02] A:\ # oc, oosclear, oosclr Parameter: Device Description: Puts the specified devices in service by clearing the Out Of Service flag.
5 Commands ==== Current device is: Slot 6 Device B ==== atl5 B1 E1 M1 Q0 R0 V1 X4 &E1 &E4 &E6 &E8 &E10 &E13 &E15 %C0 #C1 *C0 &C1 *H0 $MB28800 $SB57600 $BA0 &W1 OK n ==== At end of list: Slot 6 Device C ==== atl5 B1 E1 M1 Q0 R0 V1 X4 &E1 &E4 &E6 &E8 &E10 &E13 &E15 %C0 #C1 *C0 &C1 *H0 $MB28800 $SB57600 $BA0 &W1 OK b ==== Current device is: Slot 6 Device B ==== Goodbye! [1] A:\ # oosset, os Parameter: Device Description: Sets the Out Of Service flag for the modems specified by device.
MR9600 User Guide Reply from 192.168.4.7: bytes=32 time=7ms poweroff Parameter: Segment Number Description: This removes power from a given segment. Security: Supervisor Limitation: Works only on Rev. C CC9600 cages Example: [0] A:\MMM # poweroff 3 Power OFF of segment 3 poweron Parameter: Segment Number Description: This applies power from a given segment. Security: Supervisor Limitation: Works only on Rev.
5 Commands Chan 13 (3M): Idle Chan 14 (3N): Idle Chan 15 (3O): Idle Chan 16 (3P): Idle Modem Channels (card 2) Chan 01 (4A): Idle Chan 02 (4B): Idle Chan 03 (4C): Idle Chan 04 (4D): Idle Chan 05 (4E): Idle Chan 06 (4F): Idle Chan 07 (4G): Idle Chan 08 (4H): Idle Chan 09 (4I): Idle Chan 10 (4J): Idle Chan 11 (4K): Idle Chan 12 (4L): Idle Chan 13 (4M): Idle Chan 14 (4N): Idle Chan 15 (4O): Idle Chan 16 (4P): Idle [05] A:\# priosbchannels Parameter: .
MR9600 User Guide Security: Operator Example: [1] A:\MMM # prisetup 10a Use settings from: 1. Use Active Settings (pre-configured card) 2. Use System Defaults (new card) 3. Use Stored Settings (swapping cards) Enter Selection (q(uit), <1>): 1 Getting PRI Info ..... 1. Switch Type :AT&T 5ESS 2. Line Coding :Binary 8 Zero Substitution (B8ZS) 3. Framing Format :Extended Super Frame 4. Error Correction (CRC4/6):Enabled 5. Call Distribution :One to One 6. Set Carrier :PCM24/T1 7.
5 Commands Security: Supervisor Example: [1] A:\ # rassetup 13a Use settings from: 1. Use Active Settings (pre-configured card) 2. Use System Defaults (new card) Enter Selection (q(uit), <1>): 1 Getting Ras Info .. 1. Version: 5.6.0 2. IP Address:204.26.122.125 3. Subnet Mask:255.255.255.128 4. Default Gateway:204.26.122.1 5. Primary DNS Server:204.147.80.1 6. Backup DNS Server:204.147.80.5 7. Frame Type:TYPE_II 8. Address Method:RADIUS 9. RAS Express Password :******** 10. Protocol:RADIUS 11.
MR9600 User Guide readme Parameter: None Description: Displays a summary of the most recent modifications made to the firmware for the MR9600. Security: Operator Example: [0] A:\ # readme MR9600 version 1.02 release information -- 1. Web Server functionality -------. . . -- 2. MR9600 MIB -------. . . -- 3. Known Limitations -------. . . [1] A:\ # ren, rename Parameter: Pathname1 Pathname2 Description: Renames the file Pathname1 to Pathname2. Security: Supervisor Example: [0] A:\ # ren temp.txt temp1.
5 Commands Description: This resumes all backplane and SNMP processing in the controller. It is done automatically after the controller firmware is updated (haltsys is done automatically at the beginning of the update). Security: Supervisor Example: [0] A:\MMM # resumesys Resume processing rm See del. rs See reset.
MR9600 User Guide setconfig Parameter: Pathname Device Description: Associates a configuration file with a particular modem or modems . Security: Operator Example: [0] A:\ 2A Idle 2B Idle 2C Idle 4A Idle 4B Idle 4C Idle [1] A:\ [2] A:\ [3] A:\ 2A Idle 2B Idle 2C Idle 4A Idle 4B Idle 4C Idle # getmodems default.cfg Unassigned default.cfg Unassigned default.cfg Unassigned default.cfg Unassigned default.cfg Unassigned default.cfg Unassigned # setconfig unix.cfg 2a:2c # setconfig rsa.
5 Commands Security: Supervisor Example: [0] A:\ # setip 199.199.199.44 IP Address 199.199.199.44 stored [1] A:\ # setpollingoff Parameter: Device Description: Disables controller generated polling to specified device. The example below starts with displaying the status of the back plane by using the bpstatus command.
MR9600 User Guide 12: 000 000 000 000 000 000 [5] A:\# setpollingon 5a [6] A:\# bpstatus Backplane Status: -:no polling 0:count of 0 Slot A B C D E F G H 5: 000 000 6: 000 000 000 000 000 000 7: 000 000 000 000 000 000 8: 000 000 000 000 000 000 9: 000 000 10: 000 000 000 000 000 000 11: 000 000 000 000 000 000 12: 000 000 000 000 000 000 [7] A:\ # 000 000 Busy:NoResp:NoAck 1-9: tens digit plus 1 I J K L M N O P *:>=ninety 000 000 000 000 000 000 000 000 000 000 000 000 setreadcommunity Parameter: Non
5 Commands settrap Parameter: IP Address Description: Changes the default trap IP address to the one specified in the parameter. This IP address is where fault and status traps are sent. See se. Security: Supervisor Limitations: Only one default trap address may be set at a time. Example: [0] A:\ # settrap 199.199.199.6 Trap IP Address 199.199.199.6 stored [1] A:\ # setwritecommunity Parameter: None Description: Changes the Write community settings.
MR9600 User Guide 10/30/1996 5:12pm t1cfg Parameter: Device Description: Sends T1 configuration information stored in nonvolatile memory to the specified device. The specified device must be a T1 device. T1 devices can exist only at 1b, 1c, 5b, 5c, 9b, 9c, 13b, and 13c. Security: Operator Example: [0] A:\MMM # t1cfg 1b,5b,9b,13b t1channelstatus, t1chstatus Parameter: Device Description: Displays the status of all the channels for the given T1 device.
5 01 00/00 02 00/00 03 00/00 04 00/00 05 00/00 06 00/00 07 00/00 08 00/00 09 00/00 10 00/00 11 00/00 12 00/00 13 00/00 14 00/00 15 00/00 16 00/00 17 00/00 18 00/00 19 00/00 20 00/00 21 00/00 22 00/00 23 00/00 24 00/00 E&M Immediate Start Protocol Tx(AB) OFF HOOK 11 11 ON HOOK 00 00 RINGING NA NA [33] A:\ # t1debug 1 b 1. Enable Signal Bit monitoring 2. Turn Off signal bit monitoring 3.
MR9600 User Guide Getting T1 Card Info .... T1 Card Status: Wink High Time (ms):220 After Wink Time (ms):500 PreWink Time (ms):220 Channel Polling Interval (Sec):0 Error Threshold:6 Disconnect Timeout (sec):11 Framing Format:DS1 AT&T Extended Super Frame (ESF) Line Coding:Binary 8 Zero Substitution (B8ZS) FXS Signaling Options:E&M Immediate Start Transmit Level:- 0.0dB Receive Level:+2.0db to -7.5db LED Information:Online Model:RAS9600-T1 Version:1.08/1.06 type See cat.
5 Commands [11] A:\MMM # update Percent Done = 03% 2B Updating 2C Updating 2D Updating 2E Updating 2F Updating 2G Updating 2H Updating [12] A:\ # abort 2b Are you sure you wish to abort the update? (y/n) y Aborting . . . upload Parameter: Pathname Description: Uploads from a computer connected to the MR9600 controller’s serial port connector the file specified by pathname. Before uploading, binary files must be converted to ASCII data on the source computer using a utility supplied by Multi-Tech.
MR9600 User Guide usage Parameter: Time in Minutes Description: Displays how many modems fit the following parameters: received inbound calls, made outbound calls, were Out Of Service (OOS), were not respnding and were free per specified time intervals since the controller was last started (24 clock and specifier is in minutes). The example below shows the controller came up at 1:00 PM, has been running for 20 minutes and has taken 4 inbound calls.
5 Commands whoami Parameter: None Description: Displays the user ID of the user who is logged on, and the user’s security level.
MR9600 User Guide Error Messages This section lists the MR9600’s error messages and their possible causes. Many error messages are caused by human error. When you receive an error message when executing a command, ask the following questions first: • Did you spell the command correctly? • Do you have access rights to the command? • Do you have the correct number of parameters in the correct format? ERROR: Illegal command The command is spelled wrong, or you have the wrong number or incorrect parameters.
5 Commands ERROR: No history is being maintained The command history buffer is empty or not being maintained by the command line interface. ERROR: Password not changed The old password does not match the stored password; the new password is invalid; or the new password and the repeated new password do not match. ERROR: Unknown error An error of unknown origin occurred while the MR9600 was attempting to parse a command line.
MR9600 User Guide 66 CommPlete Communications Server
6 CommPlete Communications Server Solving Problems 67
MR9600 User Guide Introduction This chapter provides information needed to identify and fix problems with the MR9600. Problems can be diagnosed by observing the LED indicators on the MR9600’s front panel, or through the dedicated management console’s screen. Also, problems can be found by performing the diagnostic tests documented in Chapter 8 of the MultiCommManager Owner’s Manual. For specific MultiModem troubleshooting information, refer to the MultiModem Owner’s Manual shipped with your MultiModem.
6 Solving Problems Test c Clears segment 1 modems OOS. Test d Resets segment 1 modems.
MR9600 User Guide 70 CommPlete Communications Server
Appendix CommPlete Communications Server 71
MR9600 User Guide Appendix A - Updating the MR9600 Controller Firmware As part of Multi-Tech Systems’ continuing effort to add value to its products, from time to time it releases new firmware for the MR9600 controller. This procedure describes how to obtain new firmware releases and use them to update your MR9600 controllers. 1. Download the current MR9600 controller firmware from the Multi-Tech Web site (www.multitech.com).
Index CommPlete Communications Server 73
MR9600 User Guide # # character, 17 1 10Base-T connector, 5 A ASCII text files, 33 C CC9600 chassis, 2, 3, 8, 9, 16, 36, 72 changing directories, 33 chassis, 9 colon in device parameter, 22 command t1channelstatus, 60 commands !!, 30 !a, 30 !n, 31 ?, 31 A:, 31 abort, 31 B:, 32 boot, 32 bpstatus, 32 bye, 33 cat, 33 cd, 17, 33 cfg, 34 chdir, 33 cl, 34 clock, 34 config, 18 configure, 34 copy, 34 cp, 34 d, 34 date, 34 del, 35 delete, 35 dir, 35 download, 36 e1cfg, 36 e1channelstatus, 36 e1chstatus, 36 e1set
Index quit, 52 rassetup, 52 rasstatus, 53 rd, 53 readme, 54 remdir, 53 ren, 54 rename, 54 rendir, 54 reset, 18, 54 resumesys, 55 rm, 35 rs, 54 se, 55 security, 55 setconfig, 56 setenviron, 55 setfkey, 56 setgateway, 56 setip, 57 setpollingoff, 57 setpollingon, 58 setreadcommunity, 58 setsendtrap, 43, 58 setsubnet, 59 settrap, 59 setwritecommunity, 59 sync, 59 t, 60 t1cfg, 60 t1chstatus, 60 t1debug, 61 t1setup, 62 t1status, 62 time, 60 type, 33 unloadmod, 63 unmount, 63 update, 63 upload, 64 uptime, 64 usag
MR9600 User Guide trap address, 59 IP address mask parameter, 22 IP address parameter, 22 resetting the MR9600 controller, 32 L mask, IP address, 22 memory, 5 microprocessor, 5 MMM directories, 16 modem control commands, 25 modems configuring, 34 managing, 18, 19, 47, 48, 54, 56 monitoring, 17, 38, 39, 41 Modules Description, 30 MultiExpress, 12, 72 MultiModemManager, 8, 9, 13, 16, 17, 19, 33, 58, 72 security, 16, 17, 18, 19, 27, 55, 66, 67, 68 commands, 25 files, 16, 19 guest level, 16 Guest level, 27
P/N 82063602
