Specifications

COMPLEMENTARY SOLUTIONS

Coming from its name, virtual assistants replace administrators taken from life

in customer services or at certain counters. One of the reasons for this is that

there are insufcient number of experts who could provide special services.

So these services can only be accessed where the experts are physically

present. By virtual assistants, you can overcome these difculties, as any ser-

vice can be provided without the need for physical contact.

VIRTUAL

ASSISTANT

Queuing terminal

LCD screen

Camera

Microphone

Speakers

Printer/Scanner

Software

TYPICAL ELEMENTS

OF THE SYSTEM

HOW IT WORKS:

One possible way is to integrate virtual assistants into the

customer management system. After choosing the required

service and receiving the ticket with serial number, the

customer is waiting similar to other customers. As the ser-

vice chosen is not provided in that particular venue, the

customer is called to a virtual counter. The virtual counter

is either a touch-screen kiosk or a large screen LCD mo-

nitor. Irrespective of the communication method (voice,

video, and text messages), the system has the following

accessories: camera, microphone, speakers, keyboard,

and possibly a printer. The virtual assistant sees that there is

a customer to be served and (s)he initiates the call from the

distance. The customer sitting in front of the screen can talk

to the administrator as if (s)he was physically there. At the

end of service, the administrator can print the documents

and the tear-sheet that the customer can take over at the

virtual counter.