Specifications

7
First of all a solution, with which the efciency, the quality and sales productivity
of a Customer Service can be increased. Secondly is an IT system with hardware
and software components, which consists of the following elements:
Ticket dispenser terminal
Central display
Counter display and staff terminal
ONLINET CDS software
The customer who enters the Customer Service will select a service on the ticket
dispenser terminal, then with the printed ticket will sit down in the customer waiting
area. During the waiting, the customer can follow the calling of the ticket numbers
on a central display, which in the same time, can play even commercials. The
administration can be easier if the customer made a pre-registration or identied
himself at the ticket dispenser terminal. The management, using the up- to-date
statistics in the system, can react immediately in a specic case and is able to
design more precisely a long-term strategy.
Reduced waiting times
Reduced administration times
Increased number of daily transactions
Increased staff efciency
Increased customer satisfaction
Reduced stress level and number of conicts
Increased sales and cross-sales
Increased staff motivation
Increased customer loyalty
Increased revenue and cost effectiveness
What is this?
How does
it work?
What benets will
bring
to you?
QUEUE MANAGEMENT SYSTEMS
Queue
management systems