Specifications

55
QUEUE MANAGEMENT SYSTEMS / SOFTWARE
Live video, voice and chat features
File, link and desktop sharing
features
Website, email, social media
integration
No installations required on the user
side
Easy to integrate into any website
Queue control: indication of the
number of people waiting to be
served
Transfer between operators
(depending on relevant skills, area of
expertise or department)
Statistics
Customized design and features
(supervisor monitoring, recordings,
dedicated search, etc.)
Ideal for both B2C and B2B
environments
CHARACTERISTICS
Banking, Insurance and Financial
R e t a i l
Public utility
Telecommunication
Local and national government
Education
Hospitality
Transport
RECOMMENDATIONS
Increased number of website visitors
Increased number of conversions
Better company image
Increased sales efciency
Higher customer satisfaction
Increased customer loyalty
Increased efciency in overall
customer service
Better marketing communication
More efcient and faster technical
support
BENEFITS