Specifications
41
HOW IT WORKS
The CDS FEEDBACK is a complementary and optional module of the CDS
software. It is also the budget alternative of the 3-in-1 customer feedback
terminal. The software module is installed on the ticket dispenser, be-
ing accessible from the main menu on the touch screen. Clients can leave
feedbacks about their experience or can be surveyed on different topics. All
answers and feedbacks become integral part of the overall statistics.
After being served at the serving position, the customer can return to the
ticket dispenser terminal, select the feedback from the main menu and leave
a short feedback. The feedback can be fully customized, offering for example
3 smiley icons to choose from, reecting the customer’s experience or it can
be a simple question with some possible answers. The feedback can be also
used to survey the clients on new products or services.
CDS
FEEDBACK
Better communication with the clients
Customer-friendly company image
Real service evaluation
Hidden problems revealed
Monitoring and comparison of feedback
between branches and locations
More satised and loyal customers
BENEFITS
QUEUE MANAGEMENT SYSTEMS / SOFTWARE
CDS3-F