Specifications
39
Clerks can handle and manage with this virtual terminal the customer ow at
branches or customer service over own PC. In addition it allows to record the
outcome of administration of each client and allows even more sophisticated
measurement of customer service efciency.
CDS
DESK
Software runs under Windows
Operating System
Space saving solution
Pop-up like functionality
on the screen
Buttons named according
to functions
Drop-down menus
Built-in help
Web-based application, no
installation required
BENEFITS
TECHNICAL PARAMETERS
Log-in and out
Calling next customer
Automatic calling of new customer
Calling of given ticket number from list
Calling of customer waiting for given service
Transfer to counter
Transfer to service
Transfer to clerk
Service change at the counter
Software runs under Windows Operating System
Space saving solution
Pop-up like functionality on the screen
Buttons named according to functions
Drop-down menus
Built-in help
Recording of administration time
Notication on administration time limits
Waitlist management
Input of closing or product code
Administration closing by separate services
Final closing of client administration
Closing of client with “not arrived” comment
Automatic calling of customer after task closing
Management of clerk breaks
QUEUE MANAGEMENT SYSTEMS / SOFTWARE
CDS3-D