Specifications

38
ACCESSORIES
AND OPTIONS
CDS DESK
Staff software terminal
- customer calling (manual or
automated) - customer transfer
(desk, service, member of staff
- start and nish of service
- registration of the result
of service with closing codes
- change of service at desk
- managing waiting list and VIP
customers - managing breaks
- alerts in case of
overpassing preset limits
CDS WEB BOOKING
Online appointment booking
soft ware. Customers can book
appointments on the company’s
website to a specic branch, service,
date and time.
CDS SMS ALERT
Customer notier before calling.
This software module makes it
possible for the waiting clients to
register their mobile number in order
to not sit and wait in the Customer
Service. Before calling, the customer
receives a text message with a
notication to return to the Customer
Ser vice.*
DASHBOARD
Visual management reporting
and monitoring system. See your
branches on a map, highlight the
most important identiers and get
alerts instantly if set values has been
crossed.
iBOOKING
Smartphone application for your
customers to nd the nearest branch,
book an appointment and leave
a feedback about their experience
and level of service.
RELATED SERVICES
Consulting
Site survey, planning
Installation, commissioning, training
Maintenance, remote support, repairs
Operation, statistics and data analysis
Custom development and design
Integration to existing CRM or Front-Ofce systems
QUEUE MANAGEMENT SYSTEMS / SOFTWARE
* Requires GSM adaptor (hardware)