Specifications

37
Banks, Building Societies
Insurance companies
Telecommunication companies
Mobile, internet, cable tv service
suppliers
City and District Councils
Registry ofces
Tax, Custom and Revenue Ofces
Public utility companies
Post ofces Embassies, Consulates
Governmental institutions
Solicitor and Notary Public ofces
Malls, Supermarkets, Store chains
Healthcare institutions
Educational institutions
Real estate agencies
Conference and sport centres
RECOMMENDATION
TECHNICAL SPECIFICATION
ONLINET CDS BASIC
Basic module
Log-in and out • Customer calling, transfer and closing • Priority
management, service closing • Service time measure, alerts on
overpassing preset limits • Change of service, staff break management
ONLINET CDS MANAGER
Monitoring and statistics module
Waiting times of currently waiting customers • Display of selected
services distribution • Display of desk status within a branch • Display
of logged-in staff status • Alert on overpassed waiting time limits with
colour codes • Web-based, central conguration and statistics
ONLINET CDS CLOSING CODES
Closing codes module
Record of service results • Better follow-up on customer history and data
• Registering notes regarding the service
ONLINET CDS EDITOR
Screen and ticket editor module
Edit the main screen design of the ticket dispenser • Edit the main screen
menu of the ticket dispenser • Edit the design and content of the ticket •
Multi-language menus and tickets • Flash animation/videos and tickers
on the ticket dispenser
ONLINET CDS VIP
VIP customer management module
Display of unique menu • Staff selection by name and picture
• Two level VIP customer management • Card reader management
• Customer data and history display on the staff’s workstation
ONLINET CDS VOICE
Voice calling module
Multi-language calling • Voice calling and signal separation into
separate waiting areas
ONLINET CDS AUTOMAT
Automated tasks module
Automatic staff log-in • Automatic customer calling • Special customer
distribution management
QUEUE MANAGEMENT SYSTEMS / SOFTWARE