Specifications
36
None of us likes to wait. Your customers are not different. The CDS 3.0
customer service software monitors continuously the current waiting
times, as average, by service or by staff. This offers the possibility of
immediate intervention to stop your customers walking away.
The CDS 3.0 customer service software makes possible the objective
measuring of the staff’s work efciency, the number of customers served
daily, the time spent with service and administration and the duration of
breaks. Rewarding, correcting and taking HR related decisions will not
be just a matter of anticipation anymore.
Good decisions and efcient strategy requires accurate information.
Using the CDS 3.0 customer service software, the management of a local
branch or a nationwide network can keep an eye on the current events.
Using the statistics, the strategy will be more consistent, bringing better
results and performance.
The CDS Mainframe makes it possible to control an unlimited number
of branches and ticket dispensers from a single location. Spread over a
region, a country or internationally, you will never lose sight and control
over your operation. Log in from anywhere, check the current status or
look back to analyse historical data, compare, evaluate and improve.
Reducing waiting
times
Real or perceived
performance
Better executive decisions
Centralized management
and reports
CDS 3.0 / CDS Mainframe
Features and
benets