CUSTOMER SERVICE SOLUTIONS 1
CONTENTS Contents Company profile Network Structure 2 2 3 6 Queue Management Systems Ticket dispensers - iQ7 - iQ12 Max - SmartQ - MultiQ - ExeQ Displays - Central displays - Counter displays CDS 3.0 / CDS Mainframe - CDS 3.
COMPANY PROFILE Who we are? Facts and figures ONLINET GROUP is the Expert of Customer Services and a leading European innovator of Queue Management Systems. We not just design, develop and manufacture, but we shape the future of this technology. Used on 4 continents, from Washington to Tokyo, our systems create efficiency, improve productivity and increase sales. We guarantee quality hardware built in the European Union, innovative software and flexibility in customizing or integrating.
COMPANY PROFILE Offices Hungary Romania Russia United Kingdom Distribution Installed systems Africa Asia Europe Middle East Africa Asia Europe Middle East North America Offices and reseller partners 1 4
COMPANY PROFILE Products Q ueue Management Systems K iosks D igital Signage S martphone applications M anagement support toolkit Activities D esign M anufacturing S oftware development S ales P roject management S ervice Services C onsulting Installation, implementation M aintenance P roduct support R emote supervision S pare part and consumables supply O peration C ustom design/development SOME OF OUR CLIENTS 5
QUEUE MANAGEMENT SYSTEMS /NETWORK STRUCTURE Local Management Local network Central Management National network Local statistics and administration Server Multimedia central display Central statistics and administration Multimedia PC or player Central display Internet Ticket dispenser GSM GPS Smartphone applications Counter displays Counters/ Staff workstations Customer feedback terminals 6
Queue management systems What is this? First of all a solution, with which the efficiency, the quality and sales productivity of a Customer Service can be increased.
The economic Queue Management System The SME’s fight with the large multinational corporations, in most of the cases, starts from an inferior position. The SME sector is characterized by smaller budget, restricted latitude and the lack of efficiency growing technology. The Customer Services in many circumstances, are the “battlefields” that will decide, if a customer will come back again and again or will be a loyal buyer on the opposite side of the street.
iQ7 Features and benefits Space saving iQ7 due to its size is our slimmest Queue Management System. iQ7 can design be ordered in 3 different variations: free standing, wall-mounted and desktop design. Due to its flexible design, iQ7 is the ideal choice for small shops, Customer Services and customer waiting areas. The system will fit perfectly into your existing or future inner architectural design.
QUEUE MANAGEMENT SYSTEMS / TICKET DISPENSERS TECHNICAL SPECIFICATION Screen 7” landscape touchscreen with 800x480 resolution Printer 3” thermal printer Voltage 23V DC Tickets 80mm wide paper roll Housing special, multi-layered, tough and glossy material (front) and metal (back) metal on the front and back (iQ Eco version) Characteristics Special PC free hardware with custom developed integrated board LAN connection Optional RF (radio frequency) receiver Micro SD for storage Passive cooling Soft
QUEUE MANAGEMENT SYSTEMS / TICKET DISPENSERS BUILT-IN ACCESSORIES R F module for RF calling terminals W iFi router for Digital Signage communication and wireless monitoring/reporting access EXTERNAL ACCESSORIES L ED (seven segment and matrix) counter displays L ED (seven segment and matrix) central displays L CD counter displays L CD/LED central displays with digital media player PC R F customer calling terminal C DS DESK, software calling terminal RELATED SERVICES C ustomer service devel
The practical Queue Management System Operating a Customer Service is not a simple job. Operating it efficiently is a real challenge. But how a Customer Service can be efficient? If the customers don’t perceive their waiting times as an eternity. If the staff’s productive work is recognized and awarded. If the managers have full control over the operation.
iQ12 MAX Features and benefits Modular design The iQ12 MAX system follows the growth and changes in your organization. Extending the system with one or more desks, replacing the LED based central display with LCD screen or integrating a new software module among the others, is not a problem anymore. Replacing the service names on the ticket dispenser or changing the information on the tickets, can be a daily routine.
QUEUE MANAGEMENT SYSTEMS / TICKET DISPENSERS TECHNICAL SPECIFICATION Screen 12” portrait touchscreen with 1280x800 resolution Housing special, multi-layered, tough and glossy material (front) and metal (back) Printer 3” thermal printer Paper roll type and size thermal paper, length: 130 m, width: 3” Average number of tickets per roll 1300/paper roll (in case of a 10 cm long ticket) Printer power supply 23V DC Built-in PC as local server HP thin client technology External housing and colour a
QUEUE MANAGEMENT SYSTEMS / TICKET DISPENSERS BUILT-IN ACCESSORIES W iFi router for Digital Signage communication and wireless monitoring/reporting access EXTERNAL ACCESSORIES L ED (seven segment and matrix) counter displays L ED (seven segment and matrix) central displays L CD counter displays L CD/LED central displays with digital media player PC M ultifunctional customer calling terminal T ouchscreen customer feedback terminal P ushbutton customer feedback terminal 1 2V power supply and
The smart Queue Management System Customer Services is the place where your clients expect a fast, accurate and comfortable service. In the same time, through a personal contact with the clients, is the place of a unique possibility of selling. The comfortable waiting, the stress free environment, the friendly service will increase the customers openness. Knowing your customers needs, habits, history and feed-back will make selling easier.
SMARTQ Features and benefits Ticket dispenser The menu that appears on the touchscreen of the Smart-Q ticket dispenser, as advertisement listing the services, can be fitted into the company image. Commercials, space announcements, promotions can be also displayed. This can be done on a splitted screen or by a commercial covering the full screen, that disappears after a touch, leaving the space for the main menu.
QUEUE MANAGEMENT SYSTEMS / TICKET DISPENSERS TECHNICAL SPECIFICATION Display 19”portrait touchscreen LCD Unique screen background and menu design Printer 3” thermal printer Paper roll type and size thermal paper, length: 130 m, width: 3” Average number of tickets per roll 1300/paper roll (in case of a 10 cm long ticket) Printer power supply 23V DC Built-in PC as local server optimal performance and high reliability PC* External housing and colour alloy/metal case, grey Recommended max. nr.
QUEUE MANAGEMENT SYSTEMS / TICKET DISPENSERS BUILT-IN ACCESSORIES S wipe manual card reader P ush-in manual card reader C ontactless card reader S peakers V andal safe metal keyboard with trackball EXTERNAL ACCESSORIES L ED (seven segment and matrix) counter displays L ED (seven segment and matrix) central displays L CD counter displays L CD/LED central displays with digital media player PC M ultifunctional customer calling terminal T ouchscreen customer feedback terminal P ushbutton
The comprehensive Queue Management System Customers are not the same. Just as their expectations and needs. A Customer Service can be efficiently operated, only with a versatile solution. Some likes to be recognized, to be called on their names and understand their desire. Some prefer shopping while they have to wait. Some organize accurately their time and they like making a preregistration or booking for an appointment.
MULTIQ Features and benefits Size does matter Would you like to display more information on the ticket dispenser’s touchscreen, but there is not enough space? Your elder customers are complaining about too small text size? An impressive commercial would wake-up the interest of more customers? The Multi-Q ticket dispenser can be ordered even with 32” screen, to avoid these and other similar future difficulties.
QUEUE MANAGEMENT SYSTEMS / TICKET DISPENSERS TECHNICAL SPECIFICATION Display 19”/23”/32”portrait touchscreen LCD Unique screen background and menu design Printer 3” thermal printer Paper roll type and size thermal paper, length: 130 m, width: 3” Average number of tickets per roll 1300/paper roll (in case of a 10 cm long ticket) Printer power supply 23V DC Built-in PC as local server optimal performance and high reliability PC* External housing and colour alloy/metal case, grey Recommended max
QUEUE MANAGEMENT SYSTEMS / TICKET DISPENSERS BUILT-IN ACCESSORIES P ush-in engine driven card reader C ontactless card reader B arcode scanner P assport and ID card scanner W ebcamera M icrophone S peakers U PS – Uninterruptible power supply V andal safe metal keyboard with trackball EXTERNAL ACCESSORIES L ED (seven segment and matrix) counter displays L ED (seven segment and matrix) central displays L CD counter displays L CD/LED central displays with digital media player PC M
The elegant Queue Management System While designing the EXEQ we were focusing on reflecting a premium quality with this solution, by the shape of the terminal and the materials used. The slim shape, the shiny surface, the curved position of the screen, the tablet-like functionality are all contributors for the queue and customer management to become part of the five star services supplied by your company.
EXEQ Features and benefits Confidence Sometimes it is practical having a queuing terminal with a huge display, requires style loads of accessories or a customized colourful cover, that attracts new clients like a magnet. Sometimes the environment, the interior architectural design or the company image requires a simple shape and a smart aspect. Elegant The screen of the queuing terminal is big enough to be filled with and practical attracting and useful content.
QUEUE MANAGEMENT SYSTEMS / TICKET DISPENSERS TECHNICAL SPECIFICATION Display 19” landscape touchscreen LCD Unique screen background and menu design Housing special, multi-layered, tough and glossy material Printer 3” thermal printer Paper roll type and size thermal paper, length: 130 m, width: 3” Average number of tickets per roll 1300/paper roll (in case of a 10 cm long ticket) Printer power supply 23V DC Built-in PC as local server optimal performance and high reliability PC Recommended max
QUEUE MANAGEMENT SYSTEMS / TICKET DISPENSERS BUILT-IN ACCESSORIES P ush-in engine driven card reader C ontactless card reader W ebcamera M icrophone EXTERNAL ACCESSORIES L ED (seven segment and matrix) counter displays L ED (seven segment and matrix) central displays L CD counter displays L CD/LED central displays with digital media player PC M ultifunctional customer calling terminal T ouchscreen customer feedback terminal P ushbutton customer feedback terminal 1 2V power supply an
QUEUE MANAGEMENT SYSTEMS / DISPLAYS 7 segments central LED displays The purpose of the central display, installed in a place with a good visibility, is to give information for the waiting customers. The information refers to the customers who have been called and consists of three elements: ticket number, desk/cashier number and direction to desk/cashier. The 7 segments LED displays can show the ticket numbers and desk/cashiers numbers using numbers only.
QUEUE MANAGEMENT SYSTEMS / DISPLAYS Dot-matrix central LED displays The purpose of the central display, installed in a place with a good visibility, is to give information for the waiting customers. The information refers to the customers who has been called and consists of three elements: ticket number, desk/cashier number and direction to desk/cashier. The LED matrix displays can show the ticket numbers and desk/cashiers numbers using any character including numbers and letters.
QUEUE MANAGEMENT SYSTEMS / DISPLAYS Central LCD displays LCDT-42 The purpose of the central display, installed in a place with a good visibility, is to give information for the waiting customers. Compared to the classic LED displays its advantage is that besides ticketing information can show advertisings, various media content and flowing text on tickers, in the same time.
QUEUE MANAGEMENT SYSTEMS / DISPLAYS 7 segments LED display panel The purpose of the counter display, being installed near the cashier or counter desk, is to show the last called ticket number. A 7 segments LED display, will show the ticket numbers using numbers only.
QUEUE MANAGEMENT SYSTEMS / DISPLAYS Dot-matrix LED display panel The purpose of the counter display, being installed near the cashier or counter desk, is to show the last called ticket number. A LED matrix display will show the ticket numbers using any character, including numbers and letters. The display can show also various messages (e.g. CLOSED). TECHNICAL PARAMETERS R ed or green, 60/100mm high, LED matrix technology P ower supply: 12V C urrent: max.
QUEUE MANAGEMENT SYSTEMS / DISPLAYS LCD counter display WT23-W The purpose of the counter display, being installed near the cashier or counter desk, is to show the last called ticket number. Compared to a classic LED display has the advantage, that while a customer is being served or when the display is idle, can show advertisings or various media content.
More than just simply queue management If your Customer Services is 100% efficient and there is no room for improvements, if there are no costs which could be saved or reduced or if you have already explored every possibility and channel to increase your sales and cross-sales, then you really don’t need a queue management system.
CDS 3.0 / CDS Mainframe Features and benefits Reducing waiting None of us likes to wait. Your customers are not different. The CDS 3.0 times customer service software monitors continuously the current waiting times, as average, by service or by staff. This offers the possibility of immediate intervention to stop your customers walking away. Real or perceived The CDS 3.
QUEUE MANAGEMENT SYSTEMS / SOFTWARE TECHNICAL SPECIFICATION ONLINET CDS BASIC Basic module Log-in and out • Customer calling, transfer and closing • Priority management, service closing • Service time measure, alerts on overpassing preset limits • Change of service, staff break management ONLINET CDS MANAGER Monitoring and statistics module Waiting times of currently waiting customers • Display of selected services distribution • Display of desk status within a branch • Display of logged-in staff status
QUEUE MANAGEMENT SYSTEMS / SOFTWARE ACCESSORIES AND OPTIONS C DS DESK Staff software terminal - customer calling (manual or automated) - customer transfer (desk, service, member of staff - start and finish of service - registration of the result of service with closing codes - change of service at desk - managing waiting list and VIP customers - managing breaks - alerts in case of overpassing preset limits C DS WEB BOOKING Online appointment booking software.
QUEUE MANAGEMENT SYSTEMS / SOFTWARE CDS DESK CDS3-D Clerks can handle and manage with this virtual terminal the customer flow at branches or customer service over own PC. In addition it allows to record the outcome of administration of each client and allows even more sophisticated measurement of customer service efficiency.
QUEUE MANAGEMENT SYSTEMS / SOFTWARE CDS VOICE CDS3-V The CDS VOICE is a complementary and optional module of the CDS software. The software application makes possible to use voice messages when a new ticket number has been called and displayed instead of the simple chime sound played in the standard version of the system. The voice calling module is already available in several languages, however customization is possible in each case apart.
QUEUE MANAGEMENT SYSTEMS / SOFTWARE CDS FEEDBACK CDS3-F The CDS FEEDBACK is a complementary and optional module of the CDS software. It is also the budget alternative of the 3-in-1 customer feedback terminal. The software module is installed on the ticket dispenser, being accessible from the main menu on the touch screen. Clients can leave feedbacks about their experience or can be surveyed on different topics. All answers and feedbacks become integral part of the overall statistics.
QUEUE MANAGEMENT SYSTEMS / SOFTWARE CDS SMS ALERT CDS3-S Using the CDS SMS software, if there are many people waiting for the same service, the queuing system will offer the customer the option of entering his mobile number. During the waiting time the customer doesn’t need to stay in the customer waiting area. The system will send an automated SMS/Text message when the time is close enough for the client to be called, so he can return comfortably. The CDS SMS software can be customized.
QUEUE MANAGEMENT SYSTEMS / SOFTWARE CDS WEB BOOKING CDS3-ONL The CDS BOOKING is a complementary module of the CDS software. With the software’s help the customers will be able to book appointments to a specific office, branch or shop. The CDS BOOKING ONLINE is a software module integrated into a company’s own website, offering its clients the possibility of booking appointments using their web services.
QUEUE MANAGEMENT SYSTEMS / SOFTWARE CDS VIP CDS3-VIP The CDS VIP is a complementary and optional module of the CDS software. It has two major purposes: helps identify customers and release the potential of serving the valued customers in a different way than the average. The software module requires a hardware installed in the ticket dispenser that helps identifying customers and release the potential of serving the valued customers in a different way than the average.
Management information in an instant Information is power. In times when decisions has to be made quickly and efficiently, delaying an important action can be fatal in business. Overviewing complicated reports and statistics can be not only time consuming but also an obstacle in taking executive decisions in an instant. Leaders need solid foundations for their decisions, but do not have time to overview comprehensive tables or endless lists of figures.
DASHBOARD Features and benefits A whole country The greatest benefit of Dashboard is that offers the user a graphic platon a screen form that makes the overview of the company’s activity in the whole country easier than ever. The map of the country is displayed on the main screen divided by regions or counties. All offices or branches are marked by circles offering visual feedback on the number of customers waiting, the reach of preset targets or any other important indicator.
QUEUE MANAGEMENT SYSTEMS / SOFTWARE CHARACTERISTICS dd-on module for CDS/CDS A Mainframe software application Web-based application, accessible virtually from anywhere Indicators and data refreshed even every 30 seconds Multiple language selection Tailored design with company logo, colours and services Alerts for pre-set values Custom country map with predefined regions or counties ustom position of branches on the C country and region maps Tailored indicators on the bottom of the main screen
QUEUE MANAGEMENT SYSTEMS / SOFTWARE Benefits by some departments 48 BRANCH MANAGEMENT L ocal staff performance Local customer waiting times Branch performance comparison HUMAN RESOURCES S taff efficiency Staff productivity Real working time SALES AND MARKETING R ate of sold/offered products or services Average time to sell a product or service Marketing campaigns efficiency
QUEUE MANAGEMENT SYSTEMS / SOFTWARES The future of Queue Management A successful business is able to reach its customers wherever they are. Mobile technology and smartphones has become part of everyday life and the platform for doing business faster and easier. Queue Management System has changed once and for all the way we think about waiting, queuing or customer service. The use of smartphones will bring again the revolution of efficiency and productivity in serving customers.
iBOOKING Features and benefits 50 FIND iBooking allows the user to find the nearest branch or office using the smartphone’s GPS. The result will be displayed on a map, showing the fastest route to the nearest location. The app will provide information about the branch such as opening hours, exact address, phone number or email address. Calling the branch or sending an email will be only a click away.
QUEUE MANAGEMENT SYSTEMS / ACCESSORIES CHARACTERISTICS B uy or rent options available Available for iOS, Android and WindowsPhone Custom design including company logo, colours, branch locations and service lists Easy to install and use Easily expandable to include new locations and branches Booking recorded in the Onlinet CDS Mainframe software Bookings and feedback become essential parts of the statistics and management reports RECOMMENDATIONS B anking, Insurance and Financial Retail Public utilit
QUEUE MANAGEMENT SYSTEMS / ACCESSORIES 52
QUEUE MANAGEMENT SYSTEMS / SOFTWARES The new face of online customer experience Promoting brand awareness, selling online or offering technical support is a vital part of all websites willing to reach their customers on the worldwide web. While selling online often is straight forward, sometimes an expert’s advice is needed to finish a purchase. Introducing a new brand or product on the market is always easier if somebody can explain their benefits.
QUEUE MANAGEMENT SYSTEMS / SOF T WARE Features and benefits 54 Finding the relevant content Websites can be sometimes confusing especially for unexperienced users. Browsing through large amount of information to find the one that is relevant can be time consuming, leading the client to abandon or postpone the task.
QUEUE MANAGEMENT SYSTEMS / SOF T WARE CHARACTERISTICS L ive video, voice and chat features File, link and desktop sharing features Website, email, social media integration No installations required on the user side Easy to integrate into any website Queue control: indication of the number of people waiting to be served T ransfer between operators (depending on relevant skills, area of expertise or department) Statistics Customized design and features (supervisor monitoring, recordings, dedicated
QUEUE MANAGEMENT SYSTEMS / SOF T WARE Frequently Asked Questions I have a very good and easy to use website. Why would I need the ONLINET LIVE? Offering to customers the chance to get personally in touch with a member of your company will increase the level of trust. Without the chance to understand and talk to your customers directly, the decision very often will be reduced to purchase the product with the lowest price.
Do you know what your clients are really thinking? How do you know if you are doing something good or wrong in business? If you don´t know that something is wrong, how are you going to fix it? Ask your customers! In most of the cases, we realize that something is wrong, that something does not work well and that we need to change something when we face the consequences. Decreasing income, dissatisfied and falling away customers.
3-IN-1 FEEDBACK Features and benefits Instant feedback A follow-up survey, even if it was done over the phone, in written or online has many traps. From one side, only a small percentage of the customers will answer, it covers only a specific period and also could cost a lot. The 3-IN-1 FEEDBACK makes it possible for every customer to give feedback at the end of the service or purchase, but before leaving.
QUEUE MANAGEMENT SYSTEMS / ACCESSORIES TECHNICAL SPECIFICATION Housing: special, multi-layered, tough and glossy material with desktop support Screen: 10” WXGA TFT touchscreen Resolution: 1280x800 or better Processor: 1 GHz dual core or better RAM: 1 GB or better Internal storage: 16 GB or better Additional storage: MicroSD Operating system: Secured Android Communication: Wi-Fi Software features: Display of called ticket numbers Display of desk/position number Display of advertising Disp
QUEUE MANAGEMENT SYSTEMS / ACCESSORIES ECO counter calling terminal CCTE-B The hardware counter calling terminal, as an alternative for the software terminal, is a crucial component of the customer management, from the staff perspective. The device makes possible to follow up on the waiting customers, to call a new customer, to start and close the service. The counter terminal’s activity will be recorded in the central statistics.
QUEUE MANAGEMENT SYSTEMS / ACCESSORIES PRO counter calling terminal CCTP-B The hardware counter calling terminal, as an alternative for the software terminal, is a crucial component of the customer management, from the staff perspective. The device makes possible to follow up on the waiting customers, to call a new customer, to start and close the service. The counter terminal’s activity will be recorded in the central statistics.
QUEUE MANAGEMENT SYSTEMS / ACCESSORIES RF counter calling terminal CCTR-B The hardware counter calling terminal, as an alternative for the software terminal, is a crucial component of the customer management, from the staff perspective. The device makes possible to follow up on the waiting customers, to call a new customer, to start and close the service. The counter terminal’s activity will be recorded in the central statistics.
QUEUE MANAGEMENT SYSTEMS / ACCESSORIES Card Reader Q-C The reason of installing a card reader in ticket dispenser terminal or kiosk is the customer identification. The customer identification at the queuing terminal/kiosk results in a faster service and offers the possibility of customized services for clients. In case of a financial institution this can be a bank card based identification, offering the option of creation of special services for VIP/valued customers.
QUEUE MANAGEMENT SYSTEMS / ACCESSORIES Uninterruptible power supply Q-UPS The uninterruptible power supply installed into the queuing terminal has two major duties. Firstly will protect the terminal from any potential damage caused by distorsion in the electrical network (e.g. Voltage spikes caused by lightning). Secondly, during short blackouts will supply energy to keep the terminal running and during long blackouts will allow time for data to be saved and the system to be shut down securely.
QUEUE MANAGEMENT SYSTEMS / ACCESSORIES Web camera Q-CAM The web camera creates the possibility of communication between the customer and staff when used as part of the Virtual Staff solution. The web camera will be useful also in kiosk applications where video recording or picture taking is required, like creation of entry badges or client cards.
Self-service and information kiosks What is this? First of all, is a solution by which your customers have access to information and can make transactions, increasing the turnover and customer satisfaction. In the same time your staff relieved from many routine tasks, like answering general questions, will spend their valuable time with the real customers.
The tireless workforce How many more customers would you be able to serve, if you had one more helper or your opening times were longer? Maybe you will never know. As an information kiosk will be available for those who are only visitors today, but could turn into customers tomorrow. As a self-service kiosk will be available for those clients who are in a hurry or for whom you haven’t got enough time.
SmartQ / iQ Max Features and benefits The cure for „time Daily, there could be dozens of people who, with their repeated thieves“ questions and demand for general information, will steal your staff’s precious time. Using the kiosk, the staff could spend their valuable time with real customers, ready to buy, while the kiosk will serve the visitors and those with a general interest. No stop While designing the kiosk, one of the important issues was safety.
SELF-SERVICE AND INFORMATION KIOSKS / KIOSKS The perfect workforce How many clients are you loosing just because you do not have time for everybody? How many times do you repeat the same answers for the same questions in a day, instead of serving your real clients, ready to buy? Imagine that you have an employee, who answers all the questions of the visitors, serves your clients, never gets tired, never takes a coffee break and is always willing to work overtime.
ExeQ / MultiQ Features and benefits Master of routines The main task of the kiosk is to provide information which eases the staff’s work, handling most of the routine tasks. The staff could spend it’s valuable time with real customers, ready to buy, while the kiosk will serve the visitors and those with a general interest. Ready for The kiosk as an option can be equipped with printer, card reader, everything biometric or barcode reader, proximity sensor, webcamera and speakers.
SELF-SERVICE AND INFORMATION KIOSKS / KIOSKS Masterclass of information display Sharing information and documents with clients is an essential part of every business. Small places or large numbers of requests served in parallel requires an efficient, space saving, but comprehensive solution. Elegance and state-of-the-art technology meets in this wall mounted kiosk.
WEBTOUCH Features and benefits Easy-to-use Using the WebTouch terminal’s touchscreen and user friendly web based application, searching, managing or displaying documents becomes not more than a child’s play. Maximum Documents are displayed in a pdf format, using a secure browser. This security way, the documents can be read by the clients without the option of making any changes in them or navigating to other webpages.
SELF-SERVICE AND INFORMATION KIOSKS TECHNICAL SPECIFICATIONS S creen: 23” touchscreen C haracteristics: Special PC free hardware with custom developed integrated board V GA connector H DMI In/Out U p to 4 USB 2.
SELF-SERVICE AND INFORMATION KIOSKS / SOF T WARE CDS LOGIN Access Control System CDS3-L The purpose of the application is to register and identify visitors. After entering the building or office, visitors, with the help of a touch screen terminal can type in their personal data, while a photo is taken of them. This information is used to create and print a badge. Simultaneously with the creation of the badge, the start of the visit will be logged.
SELF-SERVICE AND INFORMATION KIOSKS / SOF T WARE Secure Browser SB One of the most common use of an information kiosk is the display of a specific website (for example a company website, a virtual map, a picture gallery, etc.). Specially designed websites offer users the possibility of navigation on multiple pages, gathering the required information.
Digital Signage What’s this? How does it work? What benefits will bring to you? Digital signage solutions enable interactive and eye-catching communication which, by emerging from the abundance of adverts, advertises Your message. T he digital poster is a device which draws attention by its fascinating imagery. I nteractive window display serves customers beyond closing time thus supporting sales. Both solutions involve hardware and software components.
Posters in the digital age A large crowd of potential customers are passing by the classic, printed advertisements uninterested, even if some of them are very creative. The question is rightful, that in which proportion the investment of money, time, energy and workforce will return? But it is more important to know, if these advertisements are reaching their goal in waking up the interest and attention of a customer.
átszható formátumok: DIGITAL POSTER yfélhívó integráció esetén: edi méretek, külön kérésre rendelhetõk.
DIGITAL SIGNAGE / DIGITAL POSTER TECHNICAL SPECIFICATION Standard screen sizes: 32” - 37” - 42” * Mounting types: Wall mounted, free standing and ceiling hanged Playable formats: PC video formats(video playlist) PC picture formats (picture slideshow) Animated presentations Direct VHS/DVD/Bluray play (even in HD quality)** Display of TV channels** Integrated to a Queue Management System: Display of the last 3-5 ticket numbers called Display of new call in a separate window Warning sound when a new cu
DIGITAL SIGNAGE / DIGITAL POSTER 82 ACCESSORIES AND OPTIONS P erformant PC as multimedia server Branded models, that allow even a 24h operation.
From passer-by to regular customer How many clients are visiting you after the opening hours? How many decided to buy, order or sign a contract after the opening hours, just yesterday? How about last week or last year? How many were choosing one of your competitors after all this? Imagine that you have a helper, who remains there after the opening hours to inform the visitors and serve your clients. Even 24h a day. Everyday during the week. EVERYDAY DURING THE YEAR.
INTERACTIVE WINDOW DISPLAY Features and benefits Customers from The interactive window display adresses the passers-by, the potential passers-by customers on the street. Compared to the static, paper based posters, a dynamic content will make a product, a service or a campaign more attractive. The interactivity will make possible for the customer to become a part of it, to model it, instead of being just passive viewers.
DIGITAL SIGNAGE / INTER AC TIVE WINDOW DISPL AY TECHNICAL SPECIFICATION Detection method: Projected Capacitance Touch technology with sensing wires Fixing surface options: Metal free, smooth glass and bulletproof glass* Touch foil type: Permanent and removable Position accuracy: 3 mm absolute, 1mm relative, no drift Alignment: Through software drivers Sensitivity: Configurable, depending on glass thickness (gloved hand too) Speed of response: 18-50 ms (depending on glass thickness) Output: U
DIGITAL SIGNAGE / INTER AC TIVE WINDOW DISPL AY 86 ACCESSORIES AND OPTIONS I ndustrial LCD TV Sizes: 32”-37”-42”, branded models, that allow even a 24h operation I ndustrial projectors Branded models, that allow even a 24h operation P rojection foil Sizes: 30”-40”-50” P erformant PC as multimedia server Branded models, that allow even a 24h operation.
Advertisement that reaches its target Either you are already using or just planning to introduce LCD or Plasma screens with running commercials, the question is: ”How will the operation of the whole system be efficient?” ”Will I have a return on investments?” ”How will the commercials reach their objective?” ”Is my sales going to grow?” The customer’s stimulus threshold is getting higher and even if we admit it or not, the customers become bored of the commercials running in an endless loop.
OMP/OMM Features and benefits Stick to the The customers become indifferent towards the commercials running on screens an endless loop. The ONLINET OMP / OMM system makes it possible to display, besides commercials, ticket calling and other information (e.g. exchange rates, announcements, news) on the same screens. The customers eyes will surely stick to the screens.
DIGITAL SIGNAGE / SOF T WARES TECHNICAL SPECIFICATION Components: Media Server (hardver) OMP - ONLINET MEDIA PLAYER (software) OMM - ONLINET MEDIA MANAGER (software) Playable formats: PC video formats(video playlist) PC picture formats (picture slideshow) Animated presentations Direct VHS/DVD/Bluray play (even in HD quality)* Display of TV channels* Information display: Display of the last 3-5 ticket numbers called Display of new call in a separate window Warning sound when a new customer called Even
DIGITAL SIGNAGE / SOF T WARES ACCESSORIES AND OPTIONS M EDIA SERVER Branded PC models, that allow even a 24h operation.
COMPLEMENTARY SOLUTIONS CDS MEETING meeting room occupancy CDS3-MT The purpose of the “Meeting Room Occupancy Display” application is to offer an elegant and innovative way of managing and informing the staff and visitors of a company about the status and planned meetings in the company’s meeting rooms. The application uses the data inserted by users in the MS Outlook Calendar with connection to an Exchange Server.
COMPLEMENTARY SOLUTIONS VIRTUAL ASSISTANT VA Coming from its name, virtual assistants replace administrators taken from life in customer services or at certain counters. One of the reasons for this is that there are insufficient number of experts who could provide special services. So these services can only be accessed where the experts are physically present. By virtual assistants, you can overcome these difficulties, as any service can be provided without the need for physical contact.
COMPAR ATIVE CHART QUEUE MANAGEMENT SYSTEM FEATURES iQ7 iQ Max10 SmartQ MultiQ EXEQ PC inside – X X X X Non-PC based X – – – – Wall mounted or desktop X – – – – Touchscreen 19" – – X X X Touchscreen 23" – – – X – Touchscreen 32" – – – X – Ticket printer 3" X X X X X A4 size printer – – – Contactless card reader – – – Engine driven card reader – – – Corian case X X – – X Metal case – – X X – Barcode reader – – – – Passport scanner
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