User guide

19
Putting An External Call On Hold
An outside call, whether incoming or outgoing, can be held while an enquiry
call is made or the call is transferred to another extension.
• To put the call on hold, press RECALL, once.
If it is an outgoing call, i.e. you originated it yourself, you must wait
20 seconds after dialling the last digit before attempting to hold the
call.
• To cancel hold and return to the held caller, press RECALL.
Making An Enquiry Call
• Press RECALL to hold the exchange line.
• Listen for internal dial tone.
• Dial the required extension.
• You will hear ringing tone or engaged tone.
• When the extension answers, make the enquiry.
• Press RECALL to cancel hold and return to exchange line caller
• If the enquiry extension is engaged or does not answer, return to the
exchange line by pressing RECALL.
Transferring A Call
An exchange line call can be transferred to another extension on the system.
• With the outside call established, press RECALL.
• Listen for internal dial tone.
• Dial required extension number.
• When the extension answers, replace your handset
The transfer is now complete.
The extension to which the call has been transferred now has control
of the call and can make an enquiry or transfer to a third extension.
USING THE MULTI 4