User guide

Passive+Relay Version 8.19 page 14
Example of Recordings to give Auto-attendant functions
In this example there are two different published telephone numbers one for the personnel department
and the other for the training department. The company’s Private Branch exchange (PBX) is set-up so
the calls arriving for the personnel department are routed to ports 2,3,or 4 of the M310/M311
announcer system where these ports have had announcement 2 assigned to them. Calls arriving for the
training department are routed to ports 5,6 or 7 of the M310/M311 announcer system where
announcement 3 has been assigned to them.
Ann
Number
Text for Announcements
Assigned to
ports
2
“Great Bank Personnel Department.
Dial 12 For assistance with any Personnel matter” (3 sec pause )
“Dial 13 For Staff Benefit enquiries” (3 sec pause ) “Please hold
you are being transferred” recall 2303 (2 sec pause ) #
2, 3 & 4
3
“Great Bank Training Department. Dial 23 For Training
Bookings & Administration” (3 sec pause )
“Dial 24 For assistance with any other Training matter” (3 sec
pause ) “Please hold you are being transferred” recall 6003 (2
sec pause ) #
5, 6 & 7
12
“Please hold you are being transferred to a person dealing
with Personnel matters” recall 2301 (2 sec pause ) #
None
13
“Please hold you are being transferred to a person dealing
with Staff Benefits” recall 2302 (2 sec pause ) #
None
23
“Please hold you are being transferred to a person dealing
with Training Bookings & Administration” recall 6001 (2 sec
pause ) #
None
24
“Please hold you are being transferred to a person dealing
with Training matters” recall 6002 (2 sec pause ) #
None
Note the recall plus digits at the end of announcements 2 and 3. This ensures that callers who are not
sure of their requirements, or are calling from an old non tone dialling phones, are routed to where
general enquires are dealt with.
It is essential that the PBX is set-up so that callers are not returned to the same port of the M310/M311
announcer system which transferred them., where callers, due to all agents being busy or not answering,
are not guaranteed to be answered. This problem may be resolved by routing failed calls to another port
on the M310/M311 announcer system with the following announcement assigned.
63
“We are very sorry no one is free to take your call at the
moment please call back later”
10