User guide

Model 299 Ring Start version 9.09 page 8
Introduction to your multi-announcer
Read this section to get an overview of how your M299 multi-announcer works.
This section also contains some important information about conditions for installing and connecting the unit
When the power is first connected to the M299 multi-announcer, the default configuration is: ports 1..5 =
Ring Start. The configuration for port 1 may be changed from Ring Start to Loop Start without changing the
hardware link positions. Changing the configuration to or from TMOM requires the hardware links for port
1 to be changed before resetting the port type to or from TMOM. Changing ports 2,3 or ports 4,5 to or from
TMOM type requires the corresponding interface card to be changed before resetting the port type, as the
hardware configuration is set during manufacture.
The Ring Start configuration may be connected to a normal analogue telephone line connected an extension
port of a PBX.
The Loop Start configuration can only be connected to analogue RAD port of a PBX for providing
announcements such as for call queuing with an automatic call distribution system.
The TMOM configuration can only be connected to a Siemens PBX fitted with a TMOM interface cards to
provide synchronised announcements such as for call queuing with an automatic call distribution system.
Features and facilities
Your M299 multi-announcer gives you the ability to play up to 63 pre-recorded announcements to your
callers. Each caller hears the relevant announcement from the beginning. These may be recorded, played or
assigned to any of the 5 ports. The remote control access is via a 4 digit key code enabling recording,
playing or assigning to port, any announcement from an extension of a PBX or over the public switched
telephone system. A handset (only earphone and microphone) is plugged in to the back of the unit. 12
buttons on the front panel provide complete control. These buttons correspond with a telephone key pad so
that the same buttons are used for both local and remote control. Features and facilities include:
• Automatic answering of incoming calls
• Callers hear the announcement from the beginning
• Up to 63 announcements
• Selectable time to answer from 0 to 99 seconds (Ring delay)
• Status of all ports displayed (configuration type and off/online )
• Display of announcement duration
• Display of free recording time available while recording
• Announcements may be repeated 1..8 times or play continuously
• Remote control from any tone dialling telephone via a user selectable 4 digit PIN code.
Announcements may be recorded, played and assigned to any port remotely
• Audio in/outputs for recording from cassette tape recorder or CD player ( -10 dBm peak maximum
input )
• Date and time display
• Call counter, allowing you to monitor the number of calls received
• The ability to take ports out of service at any time
• Solid-state (digital) storage of your announcements—4 or 8 minutes
• Battery back-up so that the system will not lose announcements if there is a mains power failure - 20
hours memory retention
• Mains powered via 240 V AC, to 9 V DC or AC, 500 ma adapter
• Size; width = 273 mm, depth = 237 mm, height = 50 mm
• Weight = 2.1 Kg