Specifications

120 MultiModemISI Hybrid Series, ISIHI-2S/2U
Chapter 7—Service, Warranty, Technical Support/BBS
Service
If your tech support specialist decides that service is required, your ISIHI-2S/2U may be
sent (freight prepaid) to our factory. Return shipping charges will be paid by Multi-Tech
Systems (within North America).
Include the following with your ISIHI-2S/2U:
 A description of the problem
 Return billing and return shipping addresses
 Contact name and phone number
 Check or purchase order number for payment if the ISIHI-2S/2U is out of warranty
(Check with your technical support specialist for the standard repair charge for your
ISIHI-2S/2U card.)
 If possible, note the name of the technical support specialist with whom you spoke
If you need to inquire about the status of the returned product, be prepared to provide the
serial number (located on the Multi-Tech label on the component side of the card) of the
product sent.
Send the ISIHI-2S/2U to: Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
ATTN: Service or Repairs
Check with your Multi-Tech supplier on the availability of local service and/or loaner
units in your area.