Model MT5634ZBA-USB Data/Fax Modem User Guide
Owner’s Manual Model MT5634ZBA-USB P/N 8310000 Revision A Copyright ©1998, by Multi-Tech Systems, Inc. All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc.
Contents Chapter 1 - Introduction and Description Introduction ................................................................................................................................................ Product Description .................................................................................................................................... Universal Serial Bus (USB) ........................................................................................................................
Chapter 5 - Remote Configuration Introduction .............................................................................................................................................. 42 Basic Procedure ....................................................................................................................................... 42 Setup ........................................................................................................................................................
Chapter 1 - Introduction and Description
MT5634ZBA-USB User Guide Introduction Welcome to the world of data communications. You have acquired one of the finest intelligent data and fax modems available today from one of America’s oldest and most respected modem manufacturers: Multi-Tech Systems, Inc. This owner’s manual will help you install, configure, test and use your modem. Product Description The MT5634ZBA-USB modem incorporates V.90™ technology, which enables Internet connections at data rates up to 53K bps* over standard telephone lines.
Chapter 1 - Introduction and Description What Is in Your Modem Package? Your modem package has several components. Make sure you have them all before trying to operate your modem.
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Chapter 2 - Quick Start
MT5634ZBA-USB User Guide Introduction We know you are eager to get your Multi-Tech fax modem up and running, so we’ll skip the features for now, and show you step-by-step how to set it up, check it out, and make your first calls.
Chapter 2 - Quick Start Step 1: Assemble the Modem The only assembly required is to mount the feet on the bottom of the modem. Simply peel the four self-adhesive plastic feet off the backing strip and press them into the recesses on the bottom of the modem. Alternately, or additionally, you can use the included self-adhesive hook-and-loop patches to mount the modem to a vertical surface or to keep it from being dislodged on a horizontal surface.
MT5634ZBA-USB User Guide Step 2: Connect the Modem to Your System Placing the modem in a convenient location, connect it to your computer’s USB port, to the telephone line, and, optionally, to your telephone. USB PHONE LINE Figure 2-3. Modem connections. USB Connection Plug one end of the USB cable into the USB connector on the modem, and the other end into a USB port connector on your computer.
Chapter 2 - Quick Start Step 3: Install the Modem in Windows 98 If you are using Windows 98 you must install the modem in the operating system. (If you are using another operating system, you can skip this step.) Adding the Modem to Windows 98 1. Power up your Windows 98 system. 2. If you have not already done so, connect one end of your USB cable to a USB connector on your PC, and connect the other end to the USB connector on your modem. The Power LED on your modem will light. 3.
MT5634ZBA-USB User Guide Removing Your Old Modem from Windows 95/98 When your new modem replaces another modem, the old modem installation remains in Windows 95/98 after you install the new modem, and the old modem is still selected in HyperTerminal and other Windows 95/98 applications. Although you can change the application connection descriptions one at a time, it is easier to force Windows applications to use the new modem by removing the old modem from Windows. 1.
Chapter 2 - Quick Start Step 4: Call the Multi-Tech BBS Test the modem’s data functions by calling the Multi-Tech bulletin board system (BBS) and downloading REGISTER.DOC, if you have Microsoft Word 6.0 or 7.0, or REGISTER.TXT if you do not. Windows 98 HyperTerminal 1. Click Start | Programs | Accessories | Communications | HyperTerminal. 2. Start HyperTerminal by double-clicking on the Hypertrm icon. HyperTerminal asks for the name of the connection. 3. Type Multi-Tech BBS in the Name box and click OK.
MT5634ZBA-USB User Guide Step 5: Send a Fax To test your modem’s fax capabilities, send the completed registration file that you downloaded in “Step 4: Call the Multi-Tech BBS” to Multi-Tech or to a fax machine in your office. The following procedures require that the Trio communications software, that is included with your modem, be installed in your Windows 98 system. If you have not already done this, load the Trio CD into your CD-ROM drive and follow the on-line installation instructions. 1.
Chapter 2 - Quick Start References The World Wide Web is an excellent source of information about modems in general and modem installation, configuration, and troubleshooting in particular. The following Web sites are good places to start: • Costmo’s Other Resources Page: http://modems.rosenet.net/or/ • Curt’s High Speed Modem Page: http://elaine.teleport.com/~curt/modems.html • Data Communications FAQ: http://www.best.com/~malch/comfaq.html • Multi-Tech Systems, Inc.: http://www.multitech.
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Chapter 3 - Features
MT5634ZBA-USB User Guide What Can You Do with Your Modem? Your Multi-Tech MultiModem is the gateway to the exciting world of telecommunications. You can use it to access commercial on-line information services such as CompuServe, America Online, Genie, and Prodigy. These services provide access to databases, encyclopedias, stock reports, news, weather, and shopping. They provide electronic mail (e-mail) links to subscribers of the same and other services.
Chapter 3 - Features Fax • • • Supports V.17, Group 3 fax communication standards, allowing it to communicate with other fax modems as well as with fax machines. Responds to EIA/TIA Class 1 and 2 fax commands, enabling it to exchange editable and encrypted faxes with Windows 95 computers. Sends and receives faxes from your computer at 14,400 bps, 9600 bps, 7200 bps, 4800 bps, 2400 bps, or 300 bps. Required Equipment In addition to the contents of your modem package, you need the following equipment.
MT5634ZBA-USB User Guide Connections To use your modem, you must connect it to your computer (“USB”), to a telephone line (“LINE”), and optionally to a telephone set (“PHONE”). USB PHONE LINE Figure 3-1. USB and communications connectors. Connecting to the Computer (“USB”) Using a USB cable, connect the USB connector on the modem to a USB connector on the back of your computer.
Chapter 3 - Features Front Panel Figure 3-3. Front panel The MT5634ZBA-USB has 6 LED indicators on the front panel that indicate status, configuration, and activity: TD Transmit Data. The TD LED flashes when the modem is transmitting data to another modem. RD Receive Data. The RD LED flashes when the modem is receiving data from another modem. CD Carrier Detect. The CD LED lights when the modem detects a valid carrier signal from another modem.
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Chapter 4 - AT Commands, S-Registers and Result Codes
MT5634ZBA-USB User Guide AT Commands AT commands are used to control the operation of your modem. They are so called because each command must be preceded by the characters AT to get the ATtention of the modem. AT commands can be issued only when the modem is in command mode or online command mode. The modem is in command mode whenever it is not connected to another modem. The modem is in data mode whenever it is connected to another modem and ready to exchange data.
Chapter 4 - AT Commands, S-Registers and Result Codes AT Command Summary Command: AT Values: Description: Attention Code n/a The attention code precedes all command lines except A/, A:, and escape sequences. Command: ENTER Key Values: n/a Description: Press the ENTER (RETURN) key to execute most commands. Command: A Values: Description: Answer n/a Answer call before final ring. Command: A/ Values: Description: Repeat Last Command n/a Repeat the last command string. Do not precede this command with AT.
MT5634ZBA-USB User Guide @ Wait for quiet answer. Causes modem to wait for a ringback, then 5 seconds of silence, before processing next part of command. If silence is not detected, the modem returns a NO ANSWER code. ^ Disable data calling tone transmission. $ Detect AT&T call card “bong” tone.
Chapter 4 - AT Commands, S-Registers and Result Codes Command: Mn Values: Default: Description:M0 M1 M2 M3 Monitor Speaker Mode n = 0, 1, 2, or 3 1 Speaker always off. Speaker on until carrier signal detected. Speaker always on when modem is off-hook. Speaker on until carrier is detected, except while dialing. Command: Nn Values: Default: Description:N0 Modulation Handshake n = 0 or 1 1 Modem performs handshake only at communication standard specified by S37 and the B command.
MT5634ZBA-USB User Guide Command: Vn Values: Default: Description:V0 V1 Result Code Format n = 0 or 1 1 Displays result codes as digits (terse response). Displays result codes as words (verbose response). Command: Wn Values: Default: Description:W0 W1 W2 Result Code Options n = 0, 1, or 2 2 CONNECT result code reports serial port speed, disables protocol result codes. CONNECT result code reports serial port speed, enables protocol result codes.
Chapter 4 - AT Commands, S-Registers and Result Codes Command: &Dn Values: Default: Description:&D0 &D1 Data Terminal Ready (DTR) Control n = 0, 1, 2, or 3 2 Modem ignores the true status of the DTR signal and responds as if it is always on. If DTR drops while in online data mode, the modem enters command mode, issues an OK, and remains connected. &D2 If DTR drops while in online data mode, the modem hangs up. If the signal is not present, the modem will not answer or dial.
MT5634ZBA-USB User Guide Command: &Sn Values: Default: Description:&S0 &S1 Data Set Ready (DSR) Control n = 0 or 1 0 Force DSR always high (on). Let DSR go high only during a connection. Command: &Tn Values: Default: Description:&T0 &T1 &T3 &T6 V.54 Test Commands n = 0, 1, 3 or 6 None Abort. Stop any test in progress. Local analog loopback test. Local digital loopback test. Remote digital loopback test. Note: To stop a test, you must use the escape sequence (+++AT) before typing AT&T0.
Chapter 4 - AT Commands, S-Registers and Result Codes Command: \Bn Values: Default: Description: Transmit Break n = 0–9 in 100 ms units 3 In non-error-correction mode only, sends a break signal of the specified length to a remote modem. Works in conjunction with the \K command. Command: \Gn Values: Default: Description:\G0 \G1 Modem Port Flow Control n=0 0 Returns an OK for backward compatibility with some software. Not supported—responds ERROR.
MT5634ZBA-USB User Guide Command: \Nn Values: Default: Description:\N0 \N1 \N2 \N3 \N4 \N5 \N7 Error Correction Mode Selection n = 0–5, or 7 3 Non-error correction mode with data buffering (buffer mode; same as &Q6). Direct mode. MNP reliable mode. If the modem cannot make an MNP connection, it disconnects. V.42/MNP auto-reliable mode. The modem attempts first to connect in V.42 error correction mode, then in MNP mode, and finally in non-error-correction (buffer) mode with continued operation. V.
Chapter 4 - AT Commands, S-Registers and Result Codes Command: %Cn Values: Default: Description:%C0 %C1 Data Compression Control n = 0 or 1 1 Disable V.42bis/MNP 5 data compression. Enable V.42bis/MNP 5 data compression. Command: %DCn AT Command Control Values: n = 0 or 1 Default: 0 Description: %DC0 The modem responds to AT commands. %DC1 The modem ignores AT commands. Note: The modem will respond to AT%DC for 10 seconds after power-up.
MT5634ZBA-USB User Guide S-Registers Certain modem values, or parameters, are stored in memory locations called S-registers. Use the S command to read or to alter the contents of S-registers (see previous section). 36 Register Unit Range Default S0 1 ring 0, 1–255 1 Sets the number of rings until the modem answers. ATS0=0 disables autoanswer completely. S1 1 ring 0–255 Counts the rings that have occurred. S2 decimal 0–127 43 (+) 128–255 Sets ASCII code for the escape sequence character.
Chapter 4 - AT Commands, S-Registers and Result Codes Register Unit Range Default Description S37 decimal 0–19 0 Sets the maximum V.34 “upstream” speed at which the modem attempts to connect.
MT5634ZBA-USB User Guide Register Unit Range Default S48 decimal 7 or 128 7 Description Enables (7) or disables (128) LAPM negotiation. The following table lists the S36 and S48 configuration settings for certain types of connections.
Chapter 4 - AT Commands, S-Registers and Result Codes Result Codes In command mode your modem can send responses called result codes to your computer. Result codes are used by communications programs and can also appear on your monitor.
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Chapter 5 - Remote Configuration
MT5634ZBA-USB User Guide Introduction Remote configuration is a network management tool that allows you to configure modems anywhere in your network from one location. With password-protected remote configuration, you can issue AT commands to a remote MT5634ZBA-USB modem for maintenance or troubleshooting as if you were on-site. Basic Procedure The following steps are valid regardless of whether the connection is established by the local or the remote Multi-Tech modem. 1.
Chapter 5 - Remote Configuration Changing the Remote Escape Character To increase security, you can change a remote modem’s remote configuration escape character. The remote configuration escape character is stored in register S9. The factory default is 37, which is the ASCII code for the percent character (%). Setting S9 to 0 (zero) disables remote configuration entirely—but if you do this remotely, you won’t be able to change it back remotely! 1.
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Chapter 6 - Troubleshooting
MT5634ZBA-USB User Guide Introduction Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. However, it is more likely that the source of your problem lies elsewhere. The following symptoms are typical of problems you might encounter: • None of the LEDs light when the modem is on.
Chapter 6 - Troubleshooting The Modem Dials But Cannot Connect There can be several reasons the ZBA fails to make a connection. Possibilities include • lack of a physical connection to the telephone line. • a wrong dial tone. • a busy signal. • a wrong number. • no modem at the other end. • a faulty modem, computer, or software at the other end. • incompatibility between modems. You can narrow the list of possibilities by using extended result codes.
MT5634ZBA-USB User Guide The Modem Disconnects While Online • If you have Call Waiting on the same phone line as your modem, it can interrupt your connection when someone tries to call you. If you have Call Waiting, disable it before each call. In most telephone areas in North America, you can disable Call Waiting by preceding the telephone number with *70 (check with your local telephone company). You can automatically disable Call Waiting by including the disabling code in the modem’s dial prefix (e.g.
Appendixes
MT5634ZBA-USB User Guide Appendix A: Regulatory Compliance FCC Regulations for Telephone Line Interconnection 1. This equipment complies with Part 68 of the Federal Communications Commission (FCC) rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN). If requested, this information must be provided to the telephone company. 2.
Chapter 1 - Introduction and Description Manufacturer: Model Number: FCC Registration No: Ringer Equivalence: Modular Jack (USOC): Service Center in USA: Multi-Tech Systems, Inc. MT5634ZBA-USB AU7USA-24713-M5-E 0.3B RJ11C or RJ11W (single line) Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, MN 55112 (800) 328-9717 (612) 785-3500 (612) 785-9874 FAX Canadian Limitations Notice Notice: The Industry Canada label identifies certificated equipment.
MT5634ZBA-USB User Guide FCC Fax Update The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each page or the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message and the telephone number of the sending machine or su
Chapter 1 - Introduction and Description EMC, Safety, and Terminal Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility; and Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage l
MT5634ZBA-USB User Guide New Zealand Telecom Warning Notice Use of pulse dialing, when this equipment is connected to the same line as other equipment, may give rise to ‘bell tinkle’ or noise and may also cause a false answer condition. Should such problems occur, the user should NOT contact the Telecom Faults Service. The preferred method of dialing is to use DTMF tones, as this is faster than pulse (decadic) dialing and is readily available on almost all New Zealand telephone exchanges.
Appendix B - Technical Specifications Appendix B: Technical Specifications Your MultiModemZBA-USB fax modem meets the following specifications: Trade Name MultiModemUSB™ Model Number MT5634ZBA-USB Client-to-Server Data Rates K56flex speeds when accessing an ISP type K56flex server (actual speed depends on server capabilities and line conditions) * Client-to-Client Data Rates 33,600, 31,200, 28,800, 26,400, 24,000, 21,600, 19,200, 16,800, 14,400, 12,000, 9600, 7200, 4800, 2400, 1200, 0300 bps Fax D
MT5634ZBA-USB User Guide Carrier Frequencies V.22bis/V.22 or Bell 212A Standard (2400 & 1200 bps) Transmit originate: Transmit answer: Receive originate: Receive answer: 1200 Hz 2400 Hz 2400 Hz 1200 Hz Carrier Frequencies ITU-T V.23 (1200 bps) Transmit originate: 390 Hz mark 450 Hz space 1300 Hz mark 2100 Hz space 1300 Hz mark 2100 Hz space 390 Hz mark 450 Hz space Receive originate: Transmit answer: Receive answer: Carrier Frequencies ITU-T V.
Appendix B - Technical Specifications Environmental Temperature range 0°–50°C (32°–120°F); humidity range 20–90% (non-condensing) Dimensions 10.8 cm wide x 14.8 cm long x 2.9 cm high (4.25" x 5.8" x 1.
MT5634ZBA-USB User Guide Appendix C: Loopback Tests Introduction Each time you turn on your modem, it performs an automatic self-test to ensure proper operation. Your modem also has three diagnostic tests: local analog loopback, remote digital loopback, and local digital loopback. These ITU-T V.54 loopback tests isolate telephone circuit and transmission problems. In a loopback test, data from your computer loops through the circuits of your modem and/or a remote modem before it appears on your monitor.
Appendix C - Loopback Tests 6. Your modem passes this test if the data received on your monitor are the same as the data entered from your keyboard. If different data appear on your monitor, your modem is probably causing the problem, though it could also be your computer. If your modem passes this test, but you are receiving errors while on line, the remote modem or the phone line could be at fault. Remote Digital Loopback Test (V.
MT5634ZBA-USB User Guide Local Digital Loopback Test (V.54 Loop 2) The local digital loopback test is identical to the remote digital loopback test with one exception. Instead of using your modem to signal a remote modem to place itself in digital loopback mode, your modem is placed in digital loopback mode while the remote modem is not. Data is entered and transmitted from the remote modem, sent across the phone line to your modem, and looped back to the remote modem.
Appendix D - Warranty, Service and Tech Support Appendix D: Warranty, Service, and Technical Support Limited Warranty Multi-Tech Systems, Inc. (MTS) warrants that this product will be free from defects in material or workmanship for a period of ten years from the date of purchase or, if date of purchase is not provided, ten years from the date of shipment (limited to customers in the U.S., Canada, Mexico, and United Kingdom).
MT5634ZBA-USB User Guide Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call (800) 972-2439 (USA and Canada) or (612) 785-3500 (international and local). Please have modem information available. You can also contact Technical Support via the following URL: http://www.multitech.com/_forms/email_tech_support.htm.
Appendix D - Warranty, Service and Tech Support If you don’t know the file name 1. From the Main Menu, type F to access the Files Menu. For a list of file areas, type L, press ENTER, then type L and press ENTER again. (If you do not type the second L, you will list all of the files on the BBS.) 2. Mark each file area you would like to examine by typing its list number and pressing ENTER. 3. Enter L to list all the files in the selected file areas. Enter C to go forward in the file list and P to go back. 4.
MT5634ZBA-USB User Guide Index Symbols 56K operation disabling the auto rate 37 maximum connect speed 37 A abort timer 36 analog loopback test 58 Answer command 27 assembling the modem 11 Asynchronous Communications Mode command 31 AT Command Control command 35 AT commands 20, 26–63 definition 26 descriptions 27–63 disabling response to 35 format 26 attention code 27 Australian regulations 53–63 autoanswer 26, 36, 48 Auxiliary Relay Control command 31 B BABT compliance 52–63 backspace character, setting
Index H handshake 29 hangup command 28 hangup delay 36 Hook Control command 28 HyperTerminal 15 I inactivity timer 36 Inactivity Timer command 34 indicators 23, 46 Information Request command 28 initialization strings 26, 47 installation and setup 10–63 Internet addresses 63 K K56flex protocol 6 L LED indicators 23, 46 lightning protection 22 line connection 12 line feed character 36 LINE jack 22 Load Factory Settings command 31 local analog loopback test 58 local digital loopback test 60 Long Space Dis
MT5634ZBA-USB User Guide Set Register Value command 29 setup password 42 solving problems 46–63 Speaker Mode command 29 specifications, technical 55–63 speed data transmission 20 fax transmission 21 maximum 37 speed conversion (data buffer) 31, 33 standby mode delay time 38 Store Current Configuration command 32 Store Setup Password command 35 T technical specifications 55–63 technical support 62, 63 telephone, connecting a 12, 22 telephone line 21, 22, 47 terminal mode 46, 59 testing the modem 32, 47 loop
