Data/Fax Modem User Guide

Chapter 5 - Troubleshooting
Introduction .............................................................................................................................................. 42
None of the Indicators Light ............................................................................................................... 42
The Modem Does Not Respond to Commands ................................................................................. 42
The Modem Dials But Cannot Connect ............................................................................................. 43
The Modem Disconnects While Online ..............................................................................................44
The Modem Cannot Connect When Answering ................................................................................. 44
The Modem Doesn’t Work with Caller ID ...........................................................................................44
Fax and Data Software Can’t Run at the Same Time ........................................................................ 44
Appendixes
Appendix A: Regulatory Agency Compliance ........................................................................................... 46
Class B Statement ............................................................................................................................. 46
FCC Part 15 ....................................................................................................................................... 46
Industry Canada ................................................................................................................................ 46
FCC Part 68 Telecom......................................................................................................................... 47
FAX Branding Statement ................................................................................................................... 48
Canadian Limitations Notice: ............................................................................................................. 48
Commission Decision "CTR21" ......................................................................................................... 48
EMC, Safety and Terminal Directive Compliance .............................................................................. 49
New Zealand Telecom Warning Notice ..............................................................................................49
International Modem Restrictions ...................................................................................................... 49
Appendix B - V.90 Support ....................................................................................................................... 50
Introduction ........................................................................................................................................ 50
V.90 Troubleshooting ......................................................................................................................... 50
Appendix C: Loopback Tests.................................................................................................................... 51
Introduction ........................................................................................................................................ 51
Local Analog Loopback Test (V.54 Loop 3) ........................................................................................51
Appendix D: Warranty, Service, and Technical Support ........................................................................... 54
Technical Support .............................................................................................................................. 55
About the Internet .............................................................................................................................. 55
Dial-Up Networking ............................................................................................................................ 55
Windows 98/95 Dial-Up Networking .................................................................................................. 56
Windows 2000 Dial-Up Networking ................................................................................................... 59
About Ordering Accessories .............................................................................................................. 62
Software User License Agreement .................................................................................................... 63
Index
iv