MultiModem® Wireless EDGE, GPRS, CDMA Modems with Ethernet Interface User Guide
Copyright and Technical Support User Guide MultiModem® Wireless EDGE, GPRS, and CDMA Modems with an Ethernet Interface MTCBA-E-EN, MTCBA-G-EN-Fx, MTCBA-C-EN-Nx S000375C, Revision C Copyright This publication may not be reproduced, in whole or in part, without prior expressed written permission from MultiTech Systems, Inc. All rights reserved. Copyright © 2005-7 by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc.
Table of Contents Table of Contents Chapter 1 – Introduction and Product Description .....................................................................................................5 Product and Interface Descriptions ....................................................................................................................5 Ethernet Interface ............................................................................................................................................
Table of Contents Networks & Services ..........................................................................................................................................37 Networks & Services > Network Configuration ..............................................................................................37 Networks & Services > Service Configuration................................................................................................38 Packet Filters....................................
Chapter 1 – Introduction and Product Description Chapter 1 – Introduction and Product Description This User Guide describes the MultiModem® Wireless EDGE, GPRS, and CDMA modems with an Ethernet Interface. Product and Interface Descriptions Ethernet Interface The MultiModem wireless modems with an Ethernet interface provide shared Internet access with one IP address. The built-in routing capabilities provide DHCP services and firewall security using Network Address Translation.
Chapter 1 – Introduction and Product Description Application Example Ship Kit Contents The wireless modem is shipped with the following: Single Unit Package 1 modem 1 fused DC power cable 4 plastic feet for flat surface mounting 1 Quick Start Guide 1 MultiModem CD Note: You must supply an antenna.
Chapter 1 – Introduction and Product Description Safety Warnings Ethernet Ports Caution The Ethernet ports are not designed to be connected to a Public Telecommunication Network. Handling Precautions All devices must be handled with certain precautions to avoid damage due to the accumulation of static charge.
Chapter 1 – Introduction and Product Description Specifications Features EDGE Modems GPRS Modems CDMA Modems Performance EDGE: E-GPRS Class 10, GPRS: Class 12 Quad-band GSM 850/900/1800/1900 MHz GPRS Class 10 CDMA2000 1xRTT Dual-band 850/1900 or 900/1800 MHz GSM/GPRS Dual-band 800/1900 MHz CDMA; 800 MHz and 800/1900 MHz with R-UIM support Up to 153.
Chapter 2 – Getting Started Chapter 2 – Getting Started Wireless Account Setup Introduction Please see the wireless account Activation Notices located on the MultiModem CD. Choose the one for your wireless network provider and follow the directions to activate your account. These directions are also included in this chapter. Phone Numbers for the Wireless Modem Every wireless modem will have its own unique phone number. The phone number may simply be given to you by your wireless service provider.
Chapter 2 – Getting Started Step 2. Connect Antenna, Ethernet, & Power Antenna Connect a suitable antenna to SMA connector. An antenna is supplied with the bundled package ship kit. If you purchase a single unit, you must supply your own antenna. See the User Guide for antenna/RF specifications. Ethernet Using an RJ-45 Ethernet cable, connect the 10/100 jack to an internal network switch or hub. Power Plug one end of the power cord into the device and the other end onto a live power outlet.
Chapter 2 – Getting Started Front Panel LEDs Once the power is connected, the LEDs on the front panel will provide information about the Ethernet functions and the wireless modem functions. The front panel of the Ethernet EDGE has a power LED, 3 Ethernet LEDs, 5 modem LEDs, and a SIM card slot. The front panel of the Ethernet GPRS is the same as the Ethernet EDGE. The front panel of the Ethernet CDMA has the same LEDs as the EDGE modem. However, it does not have a SIM card slot.
Chapter 2 – Getting Started Step 3. Set Your PC’s TCP/IP Address for Ethernet Functionality Once the wireless account is established and the modem is properly connected, it is now time to set up the PC for the Ethernet functionality. First, you will have to set the TCP/IP address on your PC, if not previously set. 1. Open the PC's Control Panel. 2. Select Networks or Network Connections. 3. Under Protocols, select TCP/IP. 4.
Chapter 2 – Getting Started Step 4. Important Prerequisite for Activating a CDMA Account If you are setting up you device for the GSM network (GPRS and EDGE devices), you can skip Steps 4 and 5, and go to Step 6. You must disable PPP Authentication in the Web Management Ethernet software: 1. Open a Web Browser From the workstation, open a Web Browser. 2. Type the default Gateway Address: http://192.168.2.1 3. Login After entering the Address, the Login screen displays.
Chapter 2 – Getting Started Step 5. CDMA Activation Steps Note: The following steps are for CDMA devices only. GPRS and EDGE devices were activated once the SIM card was inserted. Please see the wireless account Customer Activation Notices located on the MultiModem CD. Choose the one for your wireless network provider and follow the directions to activate your account. Also, for your convenience, the Customer Activation steps are included in the tables below.
Chapter 2 – Getting Started 7. Logout After Entering Activation Commands. a. After the last command is entered, press CTRL + ] (the right bracket). b. This prompt displays: telnet> Type quit and press Enter. c. This prompt displays: c:> Type exit and press Enter. Multi-Tech Systems, Inc.
Chapter 2 – Getting Started Step 6. Using AT Commands to Verify Signal Strength and Network Registration Important Note: Before you can use these commands, you must complete the previous steps in this chapter. Prerequisite Setup In order to communicate directly with the internal cellular module with AT commands, you first must disable PPP by logging into the Web Management software of the router: 1. From the workstation, open a Web browser. 2. Type the default Gateway Address: http://192.168.2.1 3.
Chapter 2 – Getting Started Checking Network Registration and Roaming Status Use this command to verify that the wireless MultiModem has been registered on a wireless network. 1. 2.
Chapter 2 – Getting Started Step 7. Configure the Ethernet Interface Using the Web Management Software You are now ready to configure the Ethernet interface. This is accomplished by using the modem's factoryinstalled Web Management software. The software is accessed through a Web browser. 1. 2. Open a Web browser From the workstation, open a Web browser. Type the default Gateway Address: http://192.168.2.1 3. Login After entering the Address, the Login screen displays.
Chapter 2 – Getting Started Wizard Setup IP Configuration IP Address Mask DNS PPP Configuration PPP Dial-onDemand Idle Time Out Dial Number Init String PPP Authentication Authentication Type User Name Password The default is 192.168.2.1. To change it, simply enter your own IP address. The default is 255.255.255.0 Enter the primary DNS IP address for the system. The default is 0.0.0.0 Click Enable to activate PPP. You will want to enable the PPP functionality for the PPP dialer to operate.
Chapter 2 – Getting Started Step 9. Connecting to the Internet Connecting to the Internet Through Your Cellular Provider’s Service This section provides step-by-step instructions for connecting to the Internet, which must be accessed through your cellular provider. This step includes parts of some of the previous steps; they are repeated here to show you the entire process for connecting to the Internet. Important Note About Provider Fees: Your provider will charge you for your data usage.
Chapter 2 – Getting Started 11. From the workstation, open the command window by clicking the Start button and selecting Run. 12. Type CMD to open the command window. Click OK. 13. When the command window opens, type IPCONFIG /RELEASE to release your current IP received from the router. 14. Then type IPCONFIG /RENEW to renew your IP address from the router. You should also receive a DNS addresses from the router. 15. Close the command window. 16. Open a Web browser.
Chapter 3 – Using the Web Management Software Chapter 3 – Using the Web Management Software The Web Management software configures the Ethernet functionality of your MultiModem. Navigating the Web Management Software This section explains the menu structure and the navigation buttons of the router’s Web Management software. Menu Bar IP Setup: Sets up a General Configuration, HTTP, DDNS, SNTP, Static Routes, and Remote Configuration.
Chapter 3 – Using the Web Management Software Screen Parts Menu Bar Submenu Title Submenu List Screen Buttons Screen Name Screen Input Area Screen Buttons Home: Click this button to return to the Home screen. Wizard Setup: Click this button to display the Wizard Setup screen on which you can quickly set up your wireless modem with basic configuration settings. Logout: Click this button to Logout and return to the login screen. Help: Click this button to display the Help text.
Chapter 3 – Using the Web Management Software Web Management Software Screens The rest of this chapter describes each of the Web Management software screens. IP Setup IP Setup > General Configuration In the General Configuration, you will set the general system-based parameters. Multi-Tech Systems, Inc.
Chapter 3 – Using the Web Management Software General Configuration Date and Time: The system date and time display in these formats: DD/MM/YYYY / HH:MM:SS. SNTP Client must be enabled and you must have a live Internet connection for the date and time to display correctly. IP Configuration Enter the following addresses for the Ethernet interface. IP Address (Default = 192.168.2.1), Mask (Default 255.255.255.0), Default Gateway (Default 0.0.0.0), Primary DNS (Default 0.0.0.0), Secondary DNS (Default 0.0.0.
Chapter 3 – Using the Web Management Software IP Setup > DDNS Configuration DDNS (Dynamic Domain Naming System) updates the IP address of the modem/router in a DDNS server for the configured domain name whenever the IP Address changes; thus, it leaves the domain name pointing to the current IP Address of the modem/router at all times. General DDNS: Use Check IP: Check IP Server: Check IP Port: Server: Port: Max Retries: Update Interval: System: Domain: Check the Enable or Disable box.
Chapter 3 – Using the Web Management Software IP Setup > SNTP Configuration General Configuration SNTP Client: Enable or disable the SNTP Client to contact the configured server on the UDP port 123 and set the local time. The default is Disable. Server: Enter the SNTP server name or IP address to which the SNTP Client must contact in order to update the time. No default. Polling Time: Enter the polling time at which the SNTP client requests the server to update the time. Default is 300 minutes.
Chapter 3 – Using the Web Management Software Daylight Saving Start Time Start Ordinal: Set the start ordinal to use during Daylight Saving mode. Options are first/second/third/fourth/last. Default is first. Daylight Saving time usually starts at the same time on the same day of the week in the same month every year. Each day of the week occurs four or five times a month.
Chapter 3 – Using the Web Management Software IP Setup > Remote Configuration Remote Configuration Add Network/Host for Remote Configuration: Select a network or host from the drop down box. The choices are Any, LAN, and WAN Interface. Choose all that apply. Click the Add button after each selection. Add Button: After clicking the Add button, the network or host is added and displays at the bottom of the screen. Delete: You will have the option to delete Any and WAN Interface. Multi-Tech Systems, Inc.
Chapter 3 – Using the Web Management Software PPP PPP > PPP Configuration NAT Configuration NAT Enable/disable NAT (Network Address Translation). The default is Enable. If NAT is enabled: • Your LAN can use one set of IP addresses for internal traffic and a second set of addresses for external traffic. In other words, the router with NAT does the simple IP routing between the LAN interface and the WAN interface. • Your internal addresses are shielded from the public Internet.
Chapter 3 – Using the Web Management Software PPP General PPP Dial-on-Demand: Idle Time Out: Connect Time Out: Dialing Max Retries: Enable/disable PPP. The default is Enable. Enable/disable Dial-on-Demand. The default is Enable. If you disable it, the modem will always stay connected. Set the amount of idle time that will pass before the modem will timeout. The default is 180 seconds. Set the number of seconds to wait for a connection while in receive mode before timing out.
Chapter 3 – Using the Web Management Software PPP > Wakeup-on-Call The Wakeup-on-Call feature allows the modem to wake up and initiate a connection when there is an incoming call. If you desired some security with this feature, you can set up the modem to wake up based on Caller ID instead of allowing all incoming calls to wakeup the modem. The Wakeup-on-Call feature will reduce the cost incurred when a modem is online and available 24 / 7.
Chapter 3 – Using the Web Management Software PPP > Wakeup-On-Call Examples Example 1 – Set Up the Ethernet Router to Activate on Incoming SMS Message Note: You must have firmware version 1.14 or above in order for Wakeup-on-Call to work. 1. On the PPP > PPP Configuration screen, set up the following parameters: PPP General • Make sure that PPP is Enabled (the default). • Make sure Dial-on-Demand is Enabled (the default). • Set the Idle Time Out to the number of seconds you desire.
Chapter 3 – Using the Web Management Software Example 2 – Determine if the Wireless Modem Is Supporting Incoming Calls and Caller ID 1. On the PPP > PPP Configuration screen, make sure that PPP is Disabled. 2. 3. 4. 5. On the PPP > Wakeup-on-Call screen, make sure that Wakeup-on-Call is Disabled. Open a command prompt by clicking the Start button and selecting Run. Type CMD to open the command window. Click OK. When the command window opens, type Telnet 192.168.2.1 5000 Note: 5000 is the port number. 5.
Chapter 3 – Using the Web Management Software Example 4 – Set Up the Ethernet Router to Activate on Matching Caller IDs Only: 1. On the PPP > PPP Configuration screen, set up the following parameters: PPP General • Make sure that PPP is Enabled (the default). • Make sure Dial-on-Demand is Enabled (the default). • Set the Idle Time Out to the number of seconds you desire. Authentication • Your wireless service provider may require you to have a separate PPP username and password. If so, enter them here.
Chapter 3 – Using the Web Management Software PPP > Power-On Configuration The Power-On Configuration feature allows you to set an initialization string that will be sent to the modem upon boot up. Power-On Init String Configuration Power-On Init String: You can enter a string of 0 to 40 characters that will be sent to the modem upon boot up. All commands will initialize before you proceed with regular PPP related activity.
Chapter 3 – Using the Web Management Software Networks & Services Networks & Services > Network Configuration Networks or Hosts can be added here. The options to Delete or Edit a network after it has been defined and added are available by using the table at the bottom of the screen. Network Configuration Enter the Name, IP Address, and Mask for a new Network or Host. Notes: • A Network/Host Name cannot be edited. • A Network/Host cannot be deleted if it is used in another configuration.
Chapter 3 – Using the Web Management Software Networks & Services > Service Configuration On this screen you can specify the standard set of well known services available on the system. These services enable the configuration of the user-defined services. The options to Delete or Edit a service after it has been defined and added are available by using the table at the bottom of the screen. Service Configuration Enter the Name, Protocol, Source Port/Client, and Destination Port/Server for the new Service.
Chapter 3 – Using the Web Management Software Packet Filters Packet Filters > Packet Filters. You can Delete or Edit a packet filter rule after it has been defined and added by using the table at the bottom of the screen. Packet Filter From (Host/Networks): Enter the network/host from which the packet must originate for the filter rule to match. The Any option, which matches all IP addresses regardless of whether they are officially assigned addresses or private addresses, may also be entered.
Chapter 3 – Using the Web Management Software Packet Filters > DNAT Configuration Destination Network Address Translation (DNAT) is a process that allows the placing of servers within the protected network and making them available for a certain service to the outside world. The DNAT process running of the wireless modem/router translates the destination address of incoming packets to the address of the real network server on the LAN. The packets are then forwarded.
Chapter 3 – Using the Web Management Software 3. On the Packet Filters > DNAT Configuration screen, define the DNAT rule. Source – Select the original target network/host of the IP packets that you now want rerouted. The original target network/host is the one previously defined in the Network Configuration section. Example: Any Pre DNAT Service – Select the service for the Pre-DNAT destination. This service was just defined in the Service Configuration section.
Chapter 3 – Using the Web Management Software Packet Filters > Advanced Connection Tracking H323: PPTP: Enable/disable the forwarding of H323 packets across the firewall. Enable/disable PPTP Packet Pass-through (PPTP NAT support). ICMP Configuration The Internet Control Message Protocol (ICMP) is used to test the network connections and the functionality of the firewall and is also used for diagnostic purposes. ICMP on Firewall and ICMP Forwarding always apply to all IP addresses; i.e., Any.
Chapter 3 – Using the Web Management Software GRE Tunnels GRE tunneling and GRE routing together are referred to Generic Routing Encapsulation (GRE). GRE Routing is an integral part of GRE tunneling. First, the GRE Tunnels are created using the GRE Tunnel Configuration. Then the routes for the remote networks that are to be routed through a tunnel need to be specified in the GRE Routes Configuration.
Chapter 3 – Using the Web Management Software GRE Tunnels > GRE Routes Configuration GRE Routes Configuration Remote Network: Select the remote network for which the traffic destined to it must be routed through the given tunnel. Tunnel Name: Select the name of the tunnel through which the traffic will be routed. Note: To add a tunneled route, the remote network and the tunnel must have been defined in Network Configuration.
Chapter 3 – Using the Web Management Software DHCP Server DHCP Server > Subnet Settings General Configuration DHCP (Dynamic Host Configuration Protocol) is a protocol that allows individual devices on an IP network to get their own network configuration information (IP address, subnet mask, broadcast address, etc.) from a DHCP server. The overall purpose of DHCP is to make it easier to administer a large network. DHCP: Enable/disable the DHCP server. Subnet: Enter the subnet address.
Chapter 3 – Using the Web Management Software DHCP Server > Fixed Addresses DHCP Fixed Configuration The DHCP server can be made to assign a fixed IP address for a particular user by identifying the MAC address. This binding can be made permanent by configuring it here. The same IP address will not be used for any DHCP client with a different MAC address, even if there is no active DHCP connection with that IP address. MAC Address: Enter the MAC address to which the specified IP address binds.
Chapter 3 – Using the Web Management Software Tools > Service Status This screen displays the status of each service that is available at run time. The first column lists the services available at run time; the second column identifies the configuration (enabled/disabled); the third column reports the current status of each service. Tools > Firmware Upgrade Firmware Upgrade Browse File for Upgrade: Click the Browse button to open the file that allows you to locate the upgrade file.
Chapter 3 – Using the Web Management Software Tools > Load Configuration Load Configuration Browse File for Load Configuration: Click the Browse button to open the file that allows you to locate the configuration file. When found, highlight the file name and press Enter so that the file name displays in the text box. Then click the Load button. Important Notes: • The new configuration is written into the flash.
Chapter 3 – Using the Web Management Software Statistics & Logs Statistics & Logs > Ethernet This is an example of the Ethernet Statistics & Logs screen. It shows Ethernet statistics. Statistics & Logs > Serial This is an example of the Serial Statistics & Logs screen. It shows serial statistics. Multi-Tech Systems, Inc.
Chapter 3 – Using the Web Management Software Statistics & Logs > PPP This is an example of the PPP Statistics & Logs screen. It shows PPP statistics when PPP is enabled. Multi-Tech Systems, Inc.
Chapter 3 – Using the Web Management Software Statistics & Logs > PPP Trace This is an example of the PPP Trace Statistics & Logs screen. It shows the PPP Trace messages. Multi-Tech Systems, Inc.
Chapter 3 – Using the Web Management Software Statistics & Logs > SysInfo This is an example of the System Information Statistics & Logs screen. It shows the information of the module: processor details, uptime memory, utilization, version, date, binary details. Statistics & Logs > DHCP Stat This is an example of the DHCP Statistics & Logs screen. It shows the statistics of DHCP leases. Statistics & Logs > GRE Statistics This screen displays the statistics of active tunnels. Multi-Tech Systems, Inc.
Appendix – A Reference Table of Commonly Supported Subnets Appendix A – A Reference Table of Commonly Supported Subnets This table lists commonly supported Subnets organized by Address. 255.255.255.128 /25 255.255.255.192 /26 255.255.255.224 /27 255.255.255.240 /28 255.255.255.248 /29 Network Number N.N.N.0 N.N.N.128 Hosts Available N.N.N.1-126 N.N.N.129-254 Broadcast Address N.N.N.127 N.N.N.255 Network Number N.N.N.0 N.N.N.64 N.N.N.128 N.N.N.192 Hosts Available N.N.N.1-62 N.N.N.65-126 N.N.N.
Appendix – A Reference Table of Commonly Supported Subnets 255.255.255.252 /30 N.N.N.208 N.N.N.216 N.N.N.224 N.N.N.232 N.N.N.240 N.N.N.248 N.N.N.209-214 N.N.N.217-222 N.N.N.225-230 N.N.N.233-238 N.N.N.241-246 N.N.N.249-254 N.N.N.215 N.N.N.223 N.N.N.231 N.N.N.239 N.N.N.247 N.N.N.255 Network Number N.N.N.0 N.N.N.4 N.N.N.8 N.N.N.12 N.N.N.16 N.N.N.20 N.N.N.24 N.N.N.28 N.N.N.32 N.N.N.36 N.N.N.40 N.N.N.44 N.N.N.48 N.N.N.52 N.N.N.56 N.N.N.60 N.N.N.64 N.N.N.68 N.N.N.72 N.N.N.76 N.N.N.80 N.N.N.84 N.N.N.88 N.N.
Appendix B – Wireless Antenna Appendix B – Wireless Antenna The Antenna The antenna sub-system and integration in the application is a major issue: Choice of antenna (type, length, performances, thermal resistance, etc.) These elements could affect GSM performances such as sensitivity and emitted power. GSM, EDGE, and CDMA Antenna The integrated modem antenna connector is a SMA connector.
Appendix B – Wireless Antenna Fused DC Power Cable Dimensions How to Change the Fuse The Fused DC power cable is provided when a single unit is purchased. Multi-Tech Systems, Inc.
Appendix C – Firmware Upgrade Using External TFTP Client Appendix C – Firmware Upgrade Using External TFTP Client Follow the steps below to install new firmware from the Multi-Tech Systems, Inc. Web site: Obtaining the Latest Firmware Version To obtain the latest version of the firmware, contact you Multi-Tech Sales Representative or contact Multi-Tech directly by phone or email: Phone: 763-785-3500 or 800-328-9717 See the Multi-Tech Web site: www.multitech.com 1.
Appendix D – Multi-Tech Systems, Inc. Warranty and Repair Policies Appendix D – Multi-Tech Systems, Inc. Warranty and Repair Policies Multi-Tech Warranty Statement Multi-Tech Warranty Statement Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.
Appendix D – Multi-Tech Systems, Inc. Warranty and Repair Policies Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department nearest you or email support@multitech.com. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A., or email mtsrepair@multitech.com.
Appendix E – Waste Electrical and Electronic Equipment Appendix E – Waste Electrical and Electronic Equipment July, 2005 Waste Electrical and Electronic Equipment (WEEE) The WEEE directive places an obligation on EU-based manufacturers, distributors, retailers and importers to takeback electronics products at the end of their useful life.
Index Index A Access Point Name..................................................19 always-on network connection ...................................5 Antenna..............................................................10, 55 AT Commands ...........................................................8 Auto Dialout configuration ........................................25 Auto Reboot Timer configuration..............................25 Autodiscovery configuration .....................................
S Safe password .........................................................25 Safety for Hazardous Locations .................................7 Save configuration in Tools ......................................48 Screen parts.............................................................23 Server Port ...............................................................25 Service Configuration...............................................38 Service Status in Tools ............................................
