® MultiModem EDGE Wireless Modem MTCBA-E User Guide
Copyright and Technical Support MultiModem® EDGE Wireless Modem User Guide Model MTCBA-E S000381F, Revision F Copyright This publication may not be reproduced, in whole or in part, without prior expressed written permission from MultiTech Systems, Inc. All rights reserved. Copyright © 2006-07 by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc.
Table of Contents Contents Chapter 1 – Product Description and Specifications................................................................................................4 Product Description..............................................................................................................................................4 Features .................................................................................................................................................................
Chapter 1 – Product Description and Specifications Chapter 1 – Product Description and Specifications Product Description The MultiModem® EDGE wireless modem delivers some of the fastest cellular wireless data speeds by utilizing EDGE technology. It allows users to connect to the Internet and send and receive data up to three times faster than possible with an ordinary GSM/GPRS network making it ideal for highly data-intensive multimedia applications.
Chapter 1 – Product Description and Specifications Safety General Safety The modem is designed for and intended to be used in fixed and mobile applications. “Fixed” means that the device is physically secured at one location and is not able to be easily moved to another location. “Mobile” means that the device is designed to be used in other than fixed locations.
Chapter 1 – Product Description and Specifications Maintenance of Your Modem Your Wireless MultiModem is the product of advanced engineering, design and craftsmanship and should be treated with care. The suggestions below will help you to enjoy this product for many years. • Do not expose the Wireless MultiModem to any extreme environment where the temperature is above 50ºC or humidity is above 90% noncondensing. • Do not attempt to disassemble the Wireless MultiModem.
Chapter 1 – Product Description and Specifications General Specifications General Specifications Power Requirements Circuit Switched Data/Fax Features 5 V to 32VDC; 400mA Average @5V, 1A Peak @ 5V Asynchronous, non-transparent up to 14.4K bps Group 3 Fax, Class1 4.3" L x 2.4" W x 0.94" H; 4.2 oz. (11 cm x 6.1 cm x 2.4 cm; 119 g) Antenna Connection type: Standard 3V SIM receptacle Serial Connector: 15-pin RS232 SUB D female (DE15S) Pins: RS232 link, audio link, BOOT, RESET Power Connector: 2.
Chapter 1 – Product Description and Specifications Antenna Specifications GSM/EGSM Antenna Requirements/Specifications Frequency Range: Impedance: VSWR: Typical Radiated Gain: Radiation: Polarization: Wave: 824 – 960 MHz / 1710 – 1990 MHz 50 Ohms <2.0:1 3 dBi on azimuth plane Omni Vertical Half Wave Dipole Antennas Available from Multi-Tech Systems, Inc.
Chapter 1 – Product Description and Specifications RS232 15-Pin Connector Pinout 5 10 15 RS-232 Audio Boot Reset PIN 1 6 2 8 9 7 12 11 13 4 5 10 15 3 14 EIA DCD RX TX DTR GND DSR RTS CTS RI MICROPHONE (+) MICROPHONE (-) SPEAKER (+) SPEAKER (-) BOOT RESET 1 6 11 CCIT 109 104 103 108.2 107 105 106 125 Designation Data Carrier Direct Receive Data (out) Transmit Data Data Terminal Ready Signal Ground Data Set Ready Request to Send Clear to Send Ring Indicator For factory use only.
Chapter 2 – Activation and Installation Chapter 2 – Activation and Installation Step 1 – Activate Your Wireless Account Please see the wireless account Activation Notices located on the MultiModem CD. Choose the one for your wireless network provider and follow the directions to activate your account. Phone Numbers for the Wireless Modem Every wireless modem will have its own unique phone number.
Chapter 2 – Activation and Installation Step 3 – Connect the Antenna Serial Cable, and Power Antenna Connect a suitable antenna to the SMA connector (See antenna specifications in Chapter 1). Antenna Connector (SMA type) Serial Cable Connect both sides of the serial and control cable (15-pin Sub D connector on the modem side). Antenna Connector (SMA type) To Serial Port of PC Multi-Tech Systems, Inc.
Chapter 2 – Activation and Installation Power Plug the power supply cable into the modem. For Two-Piece Transformer Power Supply (International). • Connect the AC cord receptacle into the transformer block. • Connect the AC cord plug into the mains power outlet. For One-Piece Transformer Power Supply (North America). • Connect between the MultiModem power receptacle and the mains power outlet. For Optional Direct DC Power • Connect the fused DC power cable into the DC power connector on the modem.
Chapter 2 – Activation and Installation Step 5 – Attach the Modem to a Flat Surface (Optional) To mount the Wireless MultiModem, do the following: 1. Obtain mounting screws (two are needed) that are appropriate for the surface on which you will mount the MultiModem. For example, one might use two 6-32 self-tapping screws 5/8” in length to mount the unit in a truck to the wall of the cab behind the passenger’s seat. 2. Typically, the unit is mounted against a flat surface into which holes can be drilled.
Chapter 2 – Activation and Installation Step 5 – Install the Modem Driver Introduction Compatibility: The wireless modem is compatible with Windows 2000/2003+, Windows XP, and Linux. Windows: Windows operating systems require a modem driver to be installed. See the example below for installing an EDGE modem driver onto a PC with Windows XP/2003. Linux: Linux does not require a driver for serial modems.
Chapter 3 – Using Your Wireless modem Chapter 3 – Using Your Wireless Modem Phone Number for the Wireless Modem • • Every wireless modem will have its own unique phone number provided by your wireless provider. The wireless modem’s phone number may simply be told to the subscriber or be on the SIM or both. Wireless provider implementations may vary.
Chapter 3 – Using Your Wireless Modem Establishing a Voice Call • Enter PIN Code (Enter this only if required by your wireless provider) Type AT+CPIN=1234 Responses: OK (PIN Code accepted) +CME ERROR : 16 (Incorrect PIN Code) +CME ERROR : 3 (PIN already entered [with +CMEE : 1 mode]) • Initiate a voice call Type ATD1234; (Note: Don’t forget the semicolon “;” at the end.
Chapter 3 – Using Your Wireless Modem Using Short Message Service (SMS) If you have SMS (Short Message Service), you can manipulate such messages in these ways: send, read, store, and delete. The AT commands needed to perform these functions are listed below. Please refer to the EDGE AT Command Reference Guide for a complete list and definitions of the SMS commands. 1. Send a short message to a specified number. Type AT+CMGS="8585551212" Wait for the “>” before entering text.
Chapter 3 – Using Your Wireless Modem SMS Examples Send Example: Send SMS message to another SMS compatible device: at+cmgf=1 (set to text mode) OK at+cpms="SM","SM","SM" (set memory storage when writing and sending SMS messages) OK at+cmgs="7632273726" (send message to the number specified in quotes) > TEST message ONE.
Chapter 3 – Using Your Wireless Modem Internet Access Internet access can be setup in Windows Dial-Up Networking (DUN) of the computer that the wireless modem is serving. Setup procedures will vary according to the type of wireless service provider used. To access Dial-Up Networking on your PC, go to Start > Settings > Network Connections. Notes: • For GSM-without-GPRS, a circuit-switched data connection is used. The user can set up Dial-Up Networking (DUN) to make a conventional V.
Chapter 3 – Using Your Wireless Modem Create Your Dial-Up Connection in Windows XP/2003 1. Click on Start and then click on Control Panel. 2. In the Control Panel, double-click on Network Connections. 3. On the Network Connections screen on the left-hand side under Network Tasks, click on Create a new connection. 4. The New Connection Wizard should appear. It will walk you through setting up your Internet connection. Click on Next > to begin. 5.
Chapter 3 – Using Your Wireless Modem Internet Access Internet access can be setup in Windows Dial-Up Networking (DUN) of the computer that the wireless modem is serving. Setup procedures will vary according to the type of wireless service provider used. To access Dial-Up Networking on your PC, go to Start > Settings > Network Connections. • For GSM-without-GPRS, a circuit-switched data connection is used. The user can set up DUN to make a conventional V.
Chapter 3 – Using Your Wireless Modem Create Your Dial-Up Connection in Windows XP/2003 17. Click on Start and then click on Control Panel. 18. In the Control Panel, double-click on Network Connections. 19. On the Network Connections screen on the left-hand side under Network Tasks, click on Create a new connection. 20. The New Connection Wizard should appear. It will walk you through setting up your Internet connection. Click on Next > to begin. 21.
Chapter 4 – Troubleshooting and Frequently Asked Questions Chapter 4 – Troubleshooting and Frequently Asked Questions Troubleshooting Examples Before calling the Multi-Tech Technical Support, check to the following connections: • The right antenna is connected to the modem • The serial cable connection is correct • The power is connected correctly and the power lights on the modem are on • Verify your signal strength • Verify your network registration • Use the following situation examples to troubleshoot
Chapter 4 – Troubleshooting and Frequently Asked Questions Frequently Asked Questions Which providers can I use? • Two major providers are T-Mobile and AT&T. Does this modem support High-Speed Circuit-Switched Data (HSCSD)? • No, our GSM/GPRS modems do not support HSCSD. The modem is answering, but seems to not be doing anything? • The modem is answering in voice mode. • If you are trying to make a data call, make sure the account has CSD service.
Chapter 4 – Troubleshooting and Frequently Asked Questions After changing the +CNMI, +CSCA, or +CSMP command values, the modem doesn’t store them. • When changing these command values, you must use the +CSAS command to store the changes. How do I send an SMS message to an email account? • When sending an SMS message to an email account, you must use a designated routing number that will tell the SMS server to route your message to an email account.
Appendix A – Warranty and Repairs Appendix A – Warranty and Repairs Multi-Tech Warranty Statement Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.
Appendix A – Warranty and Repairs Repair Procedures for International Distributors International distributors should contact their MTS International sales representative for information about the repair of Multi-Tech product(s). Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our International Technical Support department at +(763)717-5863. When calling the U.S.
Appendix B – Waste Electrical and Electronic Equipment Statement Appendix B - Waste Electrical and Electronic Equipment (WEEE) Statement July, 2005 The WEEE directive places an obligation on EU-based manufacturers, distributors, retailers and importers to takeback electronics products at the end of their useful life. A sister Directive, ROHS (Restriction of Hazardous Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase.
Appendix C – China ROHS Appendix C – C-ROHS HT/TS Substance Concentration 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染控制管理办法》（第 39 号），也称作中国 RoHS，下表列出了 Multi-Tech Systems Inc.
