MultiModem® ZBA MT9234ZBA-USB User Guide
MultiModem ZBA User Guide MT934ZBA-USB S000419D Revision D Copyright All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. Copyright © 2009 by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Chapter 1 – Description and Specification CONTENTS CHAPTER 1 – DESCRIPTION AND SPECIFICATION....................................................... 4 Features include:............................................................................................................................................................ 4 Universal Serial Bus (USB)...........................................................................................................................................
Chapter 1 – Description and Specification Chapter 1 – Description and Specification Congratulations on your purchase of the MultiModem ZBA-USB modem. Your MultiModem product data/fax modem supports remote configuration and dial-up connections. It offers V.34/33.6K fax and Error Correction Mode that reduces fax transmission time by more than half when compared to traditional fax modems. In addition, they are globally approved for use in many countries around the world.
Chapter 1 – Description and Specification Technical Specifications Your MultiModemZBA-USB modem meets the following specifications: Trade Name Model Number Server-to-Client Data Rates Client-to-Server Data Rates Client-to-Client Data Rates Fax Data Rates Data Format Modem Compatibility Fax Compatibility Error Correction Data Compression Flow Control Intelligent Features Command Buffer Transmit Level ® MultiModem ZBA MT9234ZBA-USB V.90 speeds when accessing a V.90 or V.
Chapter 2 - Installation Chapter 2 – Installation This chapter shows you step-by-step how to set up your Multi-Tech MultiModem product. Safety Warning Telecom ● ● ● ● ● ● ● ● ● Use this product only with UL and cUL listed computers. To reduce the risk of fire, use only 26 AWG (.41mm) or larger telephone wiring. Never install telephone wiring during a lightning storm. Never install a telephone jack in wet locations unless the jack is specifically designed for wet locations.
Chapter 2 - Installation Install the Modem Driver Introduction Compatibility: This MultiModem is compatible with Windows Operating Systems Vista/XP/2003/2008 and Linux. Windows Drivers: The MultiModem product driver must be installed in your computer’s program directory. The Windows drivers are located on the MultiModem product CD in the DriversIWindows Drivers folder. A complete set of drivers for each operating system is organized into Vista and XP with either 32-bit or 64-bit processor.
Chapter 2 - Installation 5. The next screen prompts you to insert the disc that came with your MultiModem product. If you have the disc that came with your device, insert it now. Then, click on I don’t have the disc. Show me other options. Windows may prompt you to search online, but this is not necessary. 6. Choose Browse my computer for driver software (advanced). 8 Multi-Tech Systems, Inc.
Chapter 2 - Installation 7. At the Browse for driver software on your computer screen. Click the Browse button. 8. Browse to the Drivers folder on your MultiModem product CD , then select the Windows_Drivers folder and then the Vista32 folder. If you were installing drivers on a Vista 64-bit Operating System, you would browse to the Vista64 folder. Click OK, then Click Next. 9. Would you like to install this device software? screen appears. Click Install. Multi-Tech Systems, Inc.
Chapter 2 - Installation 10. Installing driver software… screen appears. 11. When the software for this device has been successfully installed screen appears with Windows has finished installing the driver software for this device: MT9234ZBA-USB Multimodem. Click Close. 10 Multi-Tech Systems, Inc.
Chapter 2 - Installation Installation of the Modem 12. The Found New Hardware – Multi-Tech Systems MultiModem product screen appears. If you have the disc that came with your device, insert it now. The MultiModem product CD is still in the CD ROM drive. Click Next. 13. Would you like to install this device software? Click Install. Multi-Tech Systems, Inc.
Chapter 2 - Installation 14. The software for this device has ebeen successfully installed screen appears. Windows has finished installing the driver software for this device: Multi-Tech Systems MT9234ZBA-USB. 15. Click Close. The installation of drivers is now complete. After installation has been completed, you should test the operation of your new MultiModem product by registering it. Key in the URL given below and follow the on-line instructions: http://www.multitech.
Chapter 2 - Installation Installing the Modem Driver in Windows Server 2008,XP,2003 This installation assumes a Windows Server 2008, XP, or 2003 operating system. Part A for Windows Server 2008,XP,2003: Installing the Serial Port 1. Connect the USB cable between the MultiModem and the PC. 2. Insert the MultiModem product CD into your CD-ROM drive. The CD uses the Autorun feature, and after a brief delay, the MULTIMODEM PRODUCT Setup – Welcome screen appears. Close the Welcome screen.
Chapter 2 - Installation 4. The Please choose your search and installation options appears. Select only (floppy, CD-ROM…) ensure that Include this location in the search is selected. Click the Browse button. 5. Browse to the Drivers folder on your MultiModem product CD, then select the Windows_Drivers folder and then the XP32 folder. If you are installing drivers on an XP 64-bit Operating System, you would browse to the XP64 folder. Click Next. 14 Multi-Tech Systems, Inc.
Chapter 2 - Installation 6. Please wait while the wizard searches for the MT9234ZBA-USB MultiModem. This screen only appears briefly. 7. Please select the best match for your hardware from the list below. Select MT9234ZBA-USB MultiModem. Multi-Tech Systems, Inc.
Chapter 2 - Installation 8. A Windows Logo Testing screen appears. Click Continue Anyway. 9. Please wait while the wizard installs the software. 16 Multi-Tech Systems, Inc.
Chapter 2 - Installation 10. At the Completing the Found New Hardware Wizard screen, click Finish. Installation of the Serial Port is now complete. Part B for Windows Server 2008, XP, 2003: Installing the Modem 11. The Welcome to the Found New Hardware Wizard screen – Can Windows connect to Windows update to search for software? Select No, not this time. Then click Next. Multi-Tech Systems, Inc.
Chapter 2 - Installation 12. This wizard helps you install software for Multi-Tech MT9234ZBA-USB product. Click on Install from a list or specific location (Advanced). Then click Next. 13. The Please choose your search and installation options screen appears. Click Next. 18 Multi-Tech Systems, Inc.
Chapter 2 - Installation 14. Please wait while the wizard searches for the MT9234ZBA-USB screen appears. This screen only appears briefly. 15. Please select the best match for your hardware from the list below. 16. The final Windows Logo Testing screen may appear depending on operating system settings. This screen pertains to the creation of a modem entity in the operating system that accommodates the MultiModem product. Click Continue Anyway. Multi-Tech Systems, Inc.
Chapter 2 - Installation 17. Please wait while the wizard installs the software. 18. The Completing the Found New Hardware Wizard screen appears. Click Finish. With the modem .inf file successfully installed, the entire software installation procedure for the MultiModem product is complete. After installation has been completed, you should test the operation of your new MultiModem product by registering it. Key in the URL given below and follow the on-line instructions: http://www.multitech.
Chapter 2 - Installation Country Configuration with Global Wizard Different countries have different requirements for how modems must function. Therefore, before you use your modem, you must configure it to match the defaults of the country in which you are using it.
Chapter 3 - Operation Chapter 3 - Operation Front Panel The MultiModem product has 6 LED indicators on the front panel that indicate status, configuration, and activity. Figure 3-1. Front panel Transmit Data. The TD LED flashes when the modem is transmitting data to another modem. Receive Data. The RD LED flashes when the modem is receiving data from another modem. Carrier Detect. The CD LED lights when the modem detects a valid carrier signal from another modem.
Chapter 3 - Operation Internet Connection Before you can connect to the Internet, you must set up a remote-node client program on your computer. Windows XP uses HyperTerminal to establish your connection to the ISP’s server, which is the shared computer that manages calls from clients (your computer) to the Internet. Most, if not all, Windows browsers can automatically open this connection.
Chapter 4 – Remote Configuration Chapter 4 - Remote Configuration Remote configuration is a network management tool that allows you to configure modems anywhere in your network from one location. With password protected remote configuration, you can issue AT commands to a remote MultiModem product for maintenance or troubleshooting as if you were on site. Basic Procedure The following steps are valid regardless of whether the connection is established by the local or the remote MultiTech modem. 1.
Chapter 5 - Troubleshooting Chapter 5- Troubleshooting Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. However, it is more likely that the source of your problem lies elsewhere. The following symptoms are typical of problems you might encounter: ● None of the LEDs light when the modem is on.
Chapter 5 - Troubleshooting internal dial tone that sounds different from the normal dial tone. In that case, the modem might not recognize the dial tone and might treat it as an error. Check your PBX manual to see if you can change the internal dial tone; if you can’t, change your modem’s initialization string to replace X4 with X3, which will cause the modem to ignore dial tones (note, however, that X3 is not allowed in some countries, such as France and Spain).
Chapter 5 - Troubleshooting The Modem Doesn’t Work with Caller ID ● Caller ID information is transmitted between the first and second rings, so if autoanswer is turned off (S0=0) or if the modem is set to answer after only one ring (S0=1), the modem will not receive Caller ID information. Check your initialization string, and if necessary change it to set the modem to answer after the second ring (S0=2). ● Make sure that you have Caller ID service from your telephone company.
Appendix A – Regulatory Compliance Appendix A – Regulatory Compliance FCC Part 68 Telecom 1. This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number. This information must be provided to the telephone company. 2. The suitable USOC jack (Universal Service Order Code connecting arrangement) for this equipment is shown below.
Appendix A – Regulatory Compliance FCC Part 15 Regulation This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to 47 CFR – FCC Part 15 regulations. The stated limits in this regulation are designed to provide reasonable protection against harmful interference in a residential environment.
Appendix A – Regulatory Compliance International Modem Restrictions Some dialing and answering defaults and restrictions may vary for international modems. Changing settings may cause a modem to become non-compliant with -national telecom requirements in specific countries. Also note that some software packages may have features or lack restrictions that may cause the modem to become noncompliant.
Appendix B – WEEE Statement Appendix B – Waste Electrical and Electronic Equipment July, 2005 The WEEE directive places an obligation on EU-based manufacturers, distributors, retailers and importers to takeback electronics products at the end of their useful life. A sister Directive, ROHS (Restriction of Hazardous Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase.
Appendix C – C-ROHS HT/ST Substance Concentration Appendix C - C-ROHS HT/TS Substance Concentration 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染控制管理办法》（第 39 号），也称作中国 RoHS，下表列出了 Multi-Tech Systems Inc.
Appendix D – Linux Installations Appendix D - Linux Installations Introduction The MULTIMODEM PRODUCT supports Linux 2.4 kernel versions (2.4.28 and above), 2.6 kernel versions 2.6.8 through 2.6.10, and, with a special patch, Linux kernel versions 2.6.11 through 2.6.20.4. There are three separate installation procedures for these ranges of kernel versions. When installation is complete, you must use AT commands to configure the modem for the country in which it is operating.
Appendix D – Linux Installations 2. Installation Steps Install the Kernel Sources To build the TI USB driver you must have the matching kernel sources for your kernel. To verify that you have matching kernel sources, run "uname -r" to get the version of the running kernel. Then check for the directory /usr/src/linux-, /lib/modules//source, /lib/modules//build, or /usr/src/linux, where stripped_version has the extra version information removed.
Appendix D – Linux Installations Build and Install the TI USB Driver from the Source RPM Package Follow this step if your distribution supports RPM packages; otherwise, follow the next step on installing from a TGZ package. You will need the TI USB source RPM package for this step. The Introduction section above describes where to find the latest TI USB source RPM. Log in as root and do the following: Command Explanation 1. This command builds the driver package for your kernel.
Appendix D – Linux Installations Build and Install the TI USB Driver from the TGZ Package You will need the TI USB tgz package for this step. The Introduction section above describes where to find the latest TI USB tgz package. Log in as root and do the following: Command Explanation 1. tar xvzf ti_usb-X.Y.tgz Un-package the files. 2. cd ti_usb-X.Y 3. ./configure Configure the package for your distribution and kernel. 4. make Build the driver. 5. make install Install the ti_usb driver.
Appendix D – Linux Installations Device Files Because the TI USB driver does not use usbserial (to avoid known problems with usbserial) it uses its own device file names, /dev/ttyTIUSB0, /dev/ttyTIUSB1, and so on. The device files are created automatically when the ti_usb driver is loaded. This is done by the module post-install command in /etc/modules.conf, which runs the script /etc/ti_usb/make_devices. You can change the device names that ti_usb uses.
Appendix D – Linux Installations Installation in Computers Using the Linux 2.6 Kernel 1. Introduction This procedure applies to Linux 2.6 kernel versions 2.6.8 through 2.6.10. These tgz and source RPM packages (ti_usb_2.6-1.2.tgz and ti_usb_2.6-1.2-1.src.rpm) contain a device driver for the MULTIMODEM PRODUCT ’s TI USB 3410 processor in the Linux 2.6 kernels. These packages have been tested on the Fedora Core 2 Linux distribution.
Appendix D – Linux Installations Prepare the Kernel Sources This step may or may not be necessary, depending on how your Linux distribution installs the kernel sources. Log in as root and do the following: Command Explanation 1. cd /usr/src/linux- Change to the source directory. 2. make mrproper Clean up any old files. 3. Use either of these commands: Make a configuration file to match your running kernel.
Appendix D – Linux Installations Build and Install the TI USB Driver from the Source RPM Package Follow this step if your distribution supports RPM packages; otherwise, follow the next step on installing from a TGZ package. You will need the TI USB 3410/5052 source RPM package for this step. The Introduction section above describes where to find the latest TI USB 3410/5052 source RPM. Log in as root and do the following: Command Explanation 1. This command builds the driver package for your kernel.
Appendix D – Linux Installations Build and Install the TI USB Driver from the TGZ Package Follow this step if your distribution does not support RPM packages; otherwise, follow the previous step on installing from an RPM package. You will need the TI USB 3410/5052 tgz package for this step. The Introduction section above describes where to find the latest TI USB 3410/5052 tgz package. Log in as root and do the following: Command Explanation 1. tar xvzf ti_usb_2.6-X.Y.tgz Un-package the files. 2.
Appendix D – Linux Installations Installation in Computers Using the Linux 2.6.20 Kernel 1. Introduction This procedure applies to Linux 2.6 kernel versions 2.6.11 through 2.6.20 and higher. This tgz package contains a patch for the Linux kernel version 2.6.20 and later to add support for Multi-Tech modems. The patch was generated from the 2.6.20.4 kernel source. Additional support files like hotplug scripts, udev rules and firmware images are also included.
Appendix D – Linux Installations Installing the Firmware Images Copy ti_mts_fw_cdma, ti_mts_fw_edge, ti_mts_fw_gsm, ti_mts_fw_MULTIMODEM PRODUCT and ti_mts_fw_mt9234zbausb to /usr/lib/hotplug/firmware/ or /lib/firmware depending on your distribution. Be sure the files are owned by root:root and have permissions r--r--r--.
Appendix E – ASCII Conversion Appendix E – ASCII Conversion ASCII Conversion Chart CTRL CODE HEX @ A B C D E F G H I J K L M N O P Q R S T U V W X Y Z [ \ ] ^ _ NUL SOH STX ETX EOT ENQ ACK BEL BS HT LF VT FF CR SO SI DLE DC1 DC2 DC3 DC4 NAK SYN ETB CAN EM SUB ESC FS GS RS US 00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F 10 11 12 13 14 15 16 17 18 19 1A 1B 1C 1D 1E 1F NUL SOH STX ETX EOT ENQ ACK BEL BS HT LF 44 Null, or all zeros Start of Header Start of Text End of Text End of Transmission Enquir
Index Index Linux Drivers .......................................................................... 7 A AT Commands ....................................................................... 4 autoanswer ......................................................................... 26 P phone connection ................................................................. 6 C Call Waiting ......................................................................... 26 Caller ID ........................................
