MultiModem® ZPX MT5634ZPX-PCI-U/NV MT5634ZPX-PCI-V92/NV MT5634ZPX-PCI/NV Internal Data / Super G3 Fax Modem User Guide
MultiModemZPX User Guide MultiModemZPX User Guide MT5634ZPX-PCI-U, MT5634ZPX-PCI-U-NV, V92, 5634ZPX-PCI-V92-NV P/N MTS000197D Revision D MT5634ZPX-PCI, 5634ZPX-PCI-NV, MT5634ZPX-PCI- Copyright © 2003-09 by Multi-Tech Systems, Inc. All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. Multi-Tech Systems, Inc.
MultiModemZPX User Guide Contents Contents Chapter 1 - Introduction ......................................................................................... 5 Product Description ........................................................................................................ 5 Chapter 2 - Installation ........................................................................................... 6 What You Will Need ....................................................................................
MultiModemZPX User Guide Introduction ................................................................................................................... 30 Upgrade Overview ........................................................................................................ 30 Step 1: Identify the Modem Firmware ....................................................................... 30 Step 2: Identify the Current Firmware Version ........................................................
MultiModemZPX User Guide 1 Introduction Chapter 1 - Int roduct Intr oductiion Congratulations on your purchase of the MultiModemZPX. You have acquired one of the finest internal data/fax modems available today from one of the world’s oldest modem manufacturers: Multi-Tech Systems, Inc. This User Guide will help you to install, configure, test, and use your modem. This User Guide documents MT5634ZPX-PCI and MT5634ZPX-PCI-NV, which are V.90 protocol. The NV is for the No Voice option. The MT5634 ZPX-PCI-V.
MultiModemZPX User Guide 2 Installation Chapter 2 - Inst al la t io n Instal alla lat What You Will Need Before starting, please make sure you have everything you need: We supply • • • • An MT5634ZPX-PCI data/fax modem An RJ-11 telephone cable A printed Quick Start Guide An MultiModemZPX system CD containing modem drivers, this User Guide, PhoneTools (a data communications software program), and Adobe Acrobat Reader You supply • A 100-MHz or faster Pentium personal computer with an unused PCI expansio
MultiModemZPX User Guide 2 Installation Step 1: Install the MultiModemZPX in your Computer Figure 2-1. The MultiModemZPX. Installing the MultiModemZPX requires you to open your computer. Please consult your computer manual in addition to the following instructions. 1. Turn off the computer and unplug it. Failure to do so may result in damage to both the MultiModemZPX and the computer. Do not turn on the computer until the instructions tell you to do so. 2.
MultiModemZPX User Guide 2 Installation Step 2: Make the External Connections Now connect the MultiModemZPX to the telephone line and, optionally, to your telephone. For voice mail or speakerphone use, you can also connect it to a microphone and an external speaker, headphone, or sound card. The microphone can be used for recording answering machine messages or for speakerphone use. The speaker or headphone can be used for playing back messages or as a speakerphone.
MultiModemZPX User Guide 2 Installation Sound Card and Speaker Connections (If you have the Voice Option) For voice mail or speakerphone applications, use a 3.58mm (9/64-inch) plug male-to-male stereo patch cord to connect the LINE OUT jack on the modem to the LINE IN jack on your sound card. If your sound card does not have a LINE IN jack, use its MIC jack.
MultiModemZPX User Guide 2 Installation Verifying the Windows 98/Me Configuration Windows assigns an interrupt request (IRQ) number for your modem. Because the number of IRQs is limited, a computer with several accessories may not have an available IRQ for your new modem. In that case, you may have to decide which of your other accessories you can modify or do without. Be aware that resource settings should be changed only by users with expert knowledge of computer hardware and hardware configurations.
MultiModemZPX User Guide 2 Installation Installing the Modem Driver in Windows NT 4.0 Before you begin a Windows NT installation, make sure Windows NT Service Pack 3 or newer is installed on the computer. Also, to add and remove devices you must be logged on with Administrator privileges. 1. After installing the MultiModemZPX modem into your computer, turn the computer on and allow Windows NT to start. 2. Insert the MultiModemZPX system CD into your computer’s CD-ROM drive. 3.
MultiModemZPX User Guide 2 Installation Verifying the Windows 2000 Configuration To verify your modem adapter configuration in Windows 2000: 1. Click Start | Settings | Control Panel. Double-click Phone and Modem Properties. 2. In the Phone and Modem Properties dialog box, click the Modems tab. 3. In the Modem tab, select Multi-Tech Systems MT5634ZPX-PCI, and then click the Diagnostics tab and then click the Query Modem button to display information about your modem settings.
MultiModemZPX User Guide 2 Installation Step 4: Configure the Modem for Your Country Before you use your modem, you must configure it for the country in which it will be used. You must also do this if you move the modem to another country after it has been configured for the first country. You can use one of two configuration methods: the Global Wizard utility or AT commands. The Global Wizard Utility The Global Wizard configuration utility is recommended for computers running Windows 98 or newer. 1.
MultiModemZPX User Guide 2 Installation Step 5: Install PhoneTools You can use PhoneTools to setup the operation of your modem. Multi-Tech includes this data communications software program on the product CD shipped with your modem. In general, the modem will work with most data communications software programs. Data communications software gives you access to commands that govern how the modem operates; that is, how the modem handles incoming and outgoing data streams, etc. 1.
MultiModemZPX User Guide 3 Remote Configuration Chapter 3 - R emote C onf ig ur at i o n Remote Co nfig igur ura Remote configuration is a network management tool that allows you to configure the MT5634ZPX modem anywhere in your network from one location. With password-protected remote configuration, you can issue AT commands to a remote modem for maintenance or troubleshooting as if you were on site.
MultiModemZPX User Guide 3 Remote Configuration To Change the Remote Escape Character To further improve security, you can change a remote modem’s remote configuration escape character either locally or remotely. The remote configuration escape character is stored in register S9. The factory default is 37, which is the ASCII code for the percent character (%). Setting S9 to 0 (zero) disables remote configuration entirely. CAUTION: If you do this remotely, you won’t be able to change it back remotely. 1.
MultiModemZPX User Guide 4 Troubleshooting Chapter 4 - Tr oub leshoot ing Troub oubleshoot leshooting Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. However, it is more likely that the source of your problem lies elsewhere.
MultiModemZPX User Guide 4 Troubleshooting other devices installed on your computer. Resources are assigned at power-up by the computer’s BIOS. If the resources assigned to the MultiModemZPX-PCI conflict with the resources of another device, the resources of the second device have to be changed. Select the port the conflicting device is on and change it to resolve the conflict. If you need to change switches or jumpers on the conflicting device, refer to the device’s documentation.
MultiModemZPX User Guide 4 Troubleshooting To change the dial prefix in Windows HyperTerminal, select Connect from the Call menu, click Dialing Properties, and type 9 in the local and long distance boxes. • If the modem reports NO ANSWER, the other system has failed to go off-hook, or you might have dialed a wrong number. Check the number. • If the modem reports NO CARRIER, the phone was answered at the other end, but no connection was made.
MultiModemZPX User Guide 4 Troubleshooting The Modem Cannot Connect When Answering • Autoanswer might be disabled. Turn on autoanswer in your communications program or send the command ATS0=1 (ATS0=2 if you have Caller ID service) to your modem in terminal mode. • The application should supply DTR. The default DTR Control command (&D2) inhibits autoanswer. To enable autoanswer, change DTR Control to &D0, and make sure &Q0, &Q5, or &Q6 is also set.
MultiModemZPX User Guide 4 Troubleshooting There Are Garbage Characters on the Monitor • Your computer and the remote computer might be set to different word lengths, stop bits, or parities. If you have connected at 8-N-1, try changing to 7-E-1, or vice-versa, using your communication software. • You might be experiencing line noise. Enable error correction, if it is disabled, or hang up and call again; you might get a better connection the second time.
MultiModemZPX User Guide 4 Troubleshooting Loopback Test 1. Connect a microphone and speaker to the MultiModemZPX. To avoid feedback, make sure the microphone and speaker are well separated; better yet, use a headphone instead of a speaker. 2. Select Start, point to Programs, point to Accessories, and click HyperTerminal. 3. Click Cancel in the Connection Description dialog box. 4. In the HyperTerminal terminal window, type AT&&S and press ENTER.
MultiModemZPX User Guide A Regulatory Compliance Appendix A - R eg ula to ry C omp lianc e Reg egula ulato tor Co mplianc liance FCC Part 68 Telecom 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number. This information must be provided to the telephone company.
MultiModemZPX User Guide A Regulatory Compliance FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
MultiModemZPX User Guide A Regulatory Compliance Canadian Limitations Notice Notice: The ringer equivalence number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5.
MultiModemZPX User Guide A Regulatory Compliance EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: • Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility; and • Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain
MultiModemZPX User Guide A Regulatory Compliance 7. Some parameters required for compliance with Telecom’s Telepermit requirements are dependent on the equipment (PC) associated with this device.
MultiModemZPX User Guide B Technical Specification Appendix B - Techni cal Spe cif hnic Specif cifiications The MultiModemZPX modem meets the following specifications: Trade Name MultiModemZPX™ Model Number MT5634ZPX-PCI Build Number MT5634ZPX-PCI-U, MT5634ZPX-PCI-U-NV, MT5634ZPX-PCI, 5634ZPX-PCI-NV, MT5634ZPX-PCI-V92, 5634ZPX-PCI-V92-NV Server-to-Client Data Rates 56K speeds when accessing a V.90 or V.
MultiModemZPX User Guide B Technical Specification Frequency Stability ±0.01% Receiver Sensitivity -43 dBm under worst-case conditions AGC Dynamic Range 43 dB Bus Type PCI 2.1 Connectors Two RJ-11 phone jacks, one microphone jack, and one speaker jack Cables One RJ-11 phone cable Note: Any cables connected to the computer should be shielded to reduce interference.
MultiModemZPX User Guide C Upgrading the Modem Appendix C - Upg rading tthe he Mod em Upgr Modem Introduction Your modem is controlled by semi-permanent software, called firmware, which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off. However, it can be changed by either the manufacturer or the user as bugs are fixed or new features are added.
MultiModemZPX User Guide C Upgrading the Modem Step 2: Identify the Current Firmware Version Identify the current version of your modem’s firmware at the Multi-Tech Web site. If your modem already has the current firmware, there is no need to update it. 1. Using your favorite Web browser, go to http://www.multitech.com/SUPPORT/ MultiModemZPX/firmware.asp. 2. Scroll down to your modem model number. 3. Look at the firmware version number for your modem. 4.
MultiModemZPX User Guide C Upgrading the Modem 2. In the program’s terminal window, type AT&V and press ENTER to list your modem’s current parameters. 3. Record your parameters by saving the screens and sending them to your printer. 4. Type AT&W1Z and press ENTER to clear your stored parameters and reset your modem to factory default. 5. Close the terminal program. Step 6: Upgrade the Modem’s Firmware Before you begin the following procedure, read the README.
MultiModemZPX User Guide D Installing Under Linux Appendix D - Inst al ling Und er Linux Instal alling Under Introduction This appendix explains how to install a modem on a computer operating under the Red Hat Linux 6.2 operating system. Other versions of Red Hat and other Linux operating systems should be similar. Briefly, in Linux, you do not need drivers for most modems. Programs in Linux commonly call upon the port, rather than the modem.
MultiModemZPX User Guide D Installing Under Linux Note: The preceding example places the modem on COM3. Your IRQ and port may vary. Substitute the IRQ and port values in the example with the values for your computer as listed in the results of the command issued in step 3. To set Linux to configure the modem at boot-up, use an editor such as “jed” and add the setserial command to the end of the rc.local file. 5.
MultiModemZPX User Guide D Installing Under Linux Calling the ISP 1. On the Task Bar at the bottom of the screen, select the Gnome Footprint. 2. Select Internet from the menu. 3. Select RH PPP Dialer. 4. Select the connection name you entered in step 5 of the previous section. 5. Click OK. Answering Calls To use the system for answering calls, Linux requires other programs to be installed, such as Mgetty, Mgetty+Sendfax, and others, depending on your requirements.
MultiModemZPX User Guide E Installing Under SCO OpenServer Appendix E - Inst al ling Und er SC O OpenSer ver Instal alling Under SCO OpenServ Introduction This appendix explains how to install a modem on a computer operating under the SCO OpenServer 5.0.x operating system. Briefly, in SCO OpenServer , you do not need drivers for most modems. Programs in SCO OpenServer commonly call upon the port, rather than the modem. Installation Install the MultiModemZPX in the computer as described in Chapter 2.
Index MultiModemZPX User Guide A AT commands &D 16 &Q 16 &W 11, 12 O 11, 12 autoanswer 16 N New Zealand regulations 22 P C call waiting 15 Caller ID 1, 16, 17 Canadian regulations 21–23 COM Port assignment 5 communication programs 13 compression, data 16 configuring for your country 9 country configuration 9 patch cord for sound card 2, 5 phone connection 4 Plug and Play 1 protocols 16 F FCC regulations 19–23 firmware upgrading 29–31 flash memory 29 Flash Wizard upgrade utility 30 I Industry Canada r
