TM MultiVOIP SS Survivable SIP Gateway & Server User Guide for Voice/IP Gateways Models: MVP210-SS MVP410-SS MVP810-SS
User Guide S000393B Analog MultiVOIPs with SIP Survivability Models MVP210-SS, MVP410-SS & MVP810-SS This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2006, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
CONTENTS CHAPTER 1: OVERVIEW.......................................................................................7 ABOUT THIS MANUAL ...............................................................................................8 INTRODUCTION TO ANALOG MULTIVOIPS WITH SIP SURVIVABILITY FEATURES (MVP-210SS/410SS/810SS) ..................................................................................12 MultiVOIP Front Panel LEDs ............................................................................
Contents MultiVOIP User Guide CHAPTER 4: SOFTWARE INSTALLATION .....................................................77 INTRODUCTION ........................................................................................................78 LOADING MULTIVOIP SOFTWARE ONTO THE PC....................................................78 UN-INSTALLING THE MULTIVOIP CONFIGURATION SOFTWARE .............................85 CHAPTER 5: TECHNICAL CONFIGURATION................................................
MultiVOIP User Guide ContentsVOIP About IP Statistics............................................................................................. 306 About Link Management................................................................................... 311 About Registered Gateway Details ................................................................... 314 About Alternate Server Statistics ...................................................................... 317 About Packetization Time ...........
Contents MultiVOIP User Guide APPENDIX B: TCP/UDP PORT ASSIGNMENTS............................................ 385 WELL KNOWN PORT NUMBERS ............................................................................. 386 PORT NUMBER ASSIGNMENT LIST ......................................................................... 386 INDEX .....................................................................................................................
MultiVOIP User Guide Overview Chapter 1: Overview 7
Overview MultiVOIP User Guide About This Manual This manual is about Voice-over-IP products made by Multi-Tech Systems, Inc.
MultiVOIP User Guide Overview Digital MultiVOIP Products MVP2410 MVP 24-48 MVP 3010 MVP 30-60 Function T1 digital VOIP unit T1 digital VOIP add-on card E1 digital VOIP unit E1 digital VOIP add-on card Capacity 24 24 channels added channels Chassis/ Mounting 19” 1U rack mount Description Model 9 circuit card only 30 channels 30 added channels 19” 1U rack mount circuit card only
Overview MultiVOIP User Guide Analog MultiVOIP Products Description Model MVP 810 MVP 428 MVP 410 MVP 210 analog voip add-on card analog voip analog voip MVP130/ 130FXS Function Capacity Chassis/ Mounting Description 8 4 added 4 2 channels channels channels channels 19” 1U rack mount circuit card only 19” 1U rack mount Table top analog voip 1 channel table top MVP 810 SS MVP 410SS MVP 210SS Function analog voip; acts as minimal SIP proxy server giving SIP proxy redundancy to
MultiVOIP User Guide Overview ISDN/BRI MultiVOIP Products Description MVP810ST MVP410ST Function Capacity ISDN-BRI voip 4 ISDN lines (8 B-channels) ISDN-BRI voip 2 ISDN lines (4 B-channels) Chassis/ Mounting 19” 1U rack mount 19” 1U rack mount Model 1. “BRI” means Basic Rate Interface.
Overview MultiVOIP User Guide Introduction to Analog MultiVOIPs with SIP Survivability Features (MVP-210SS/410SS/810SS) VOIP: The Free Ride. We proudly present Multi-Tech's MVP210SS/410SS/810SS MultiVOIP Voice-over-IP Gateways. These three models allow voice/fax communication to be transmitted at no additional expense over your existing IP network, which has ordinarily been data only.
MultiVOIP User Guide Overview Capacity. MultiVOIP model MVP810SS is an eight-channel unit, the model MVP410SS is a four-channel unit, and the MVP210SS is a twochannel unit. All three of these MultiVOIP units have a 10/100Mbps Ethernet interface and a command port for configuration. SIP Survivability.
Overview MultiVOIP User Guide for the MVP810SS) constitutes a practical limitation on their capacity to support PSTN access for other gateways. Systems must be scaled to match required capacity by including additional MultiVOIP-SS units. Mounting. Mechanically, the MVP410SS and MVP810SS MultiVOIPs are designed for a one-high industry-standard EIA 19-inch rack enclosure.
MultiVOIP User Guide Overview MultiVOIP web browser GUI. All of these control software packages are included on the Product CD. While the web GUI’s appearance differs slightly, its content and organization are essentially the same as that of the Windows GUI (except for logging).
Overview MultiVOIP User Guide The primary advantage of the web GUI is remote access for control and configuration. The controller PC and the MultiVOIP unit itself must both be connected to the same IP network and their IP addresses must be known. Once you’ve begun using the web browser GUI, you can go back to the MultiVOIP Windows GUI at any time. However, you must log out of the web browser GUI before using the MultiVOIP Windows GUI. Logging of System Events.
MultiVOIP User Guide Overview MultiVOIP Front Panel LEDs LED Types. The MultiVOIPs have two types of LEDs on their front panels: (1) general operation LED indicators (for power, booting, and ethernet functions), and (2) channel operation LED indicators that describe the data traffic and performance in each VOIP data channel. Active LEDs. On both the MVP410SS and MVP810SS, there are eight sets of channel-operation LEDs.
Overview MultiVOIP User Guide LED Descriptions for MultiVOIP-SS Units Front Panel LED Definitions LED NAME DESCRIPTION General Operation LEDs (one set on each MultiVOIP model) Power Indicates presence of power. Boot After power up, the Boot LED will be on briefly while the MultiVOIP is booting. It lights whenever the MultiVOIP is booting or downloading a setup configuration data set. FDX.
MultiVOIP User Guide Overview Computer Requirements The computer on which the MultiVOIP’s configuration program is installed must meet these requirements: • must be IBM-compatible PC with MS Windows operating system; • must have an available COM port for connection to the MultiVOIP. However, this PC does not need to be connected to the MultiVOIP permanently. It only needs to be connected when local configuration and monitoring are done.
Overview MultiVOIP User Guide Specifications Parameter /Model Operating Voltage/ Current Mains Frequencies Power Consumption Mechanical Dimensions Weight MVP410SS MVP810SS MVP210SS 100-240 VAC 1.2 - 0.6 A 100-240 VAC 1.2 - 0.6 A 50/60 Hz 50/60 Hz External transformer: 3A @5V 50/60 Hz 29 watts 46 watts 19 watts 1.75” H x 17.4” W x 8.5” D 1.75” H x 17.4” W x 8.5” D 6.2” W x 9” D x 1.4” H 4.5cm H x 44.2 cm W x 21.6 cm D 7.1 lbs. (3.2 kg) 4.5cm H x 44.2 cm W x 21.6 cm D 7.7 lbs. (3.5 kg) 15.
MultiVOIP User Guide Overview Installation at a Glance The basic steps of installing your MultiVOIP network involve unpacking the units, connecting the cables, and configuring the units using management software (MultiVOIP Configuration software) and confirming connectivity with another voip site. This process results in a fully functional Voice-Over-IP network. Related Documentation The MultiVOIP User Guide (the document you are now reading) comes in electronic form and is included on your system CD.
Quick Start MultiVOIP User Guide Chapter 2: Quick Start Instructions 22
MultiVOIP User Guide QS: Intro Introduction This chapter contains streamlined instructions to get the MultiVOIP up and running quickly. These start-up instructions include assistance on setting up the MultiVOIP’s Inbound and Outbound Phonebooks. These sections of the Quick Start Instructions may be particularly useful for phonebook configuration: Phonebook Starter Configuration Phonebook Tips Phonebook Example (One Common Situation) The Quick Start Guide also contains a “Phonebook Worksheet” section.
MultiVOIP User Guide QS: Startup Tasks MultiVOIP Startup Tasks Summary Task Collecting Phone/IP Details ( vital! ) The MultiVOIP must be configured to interface with your particular phone system and IP network. To do so, certain details must be known about those phone and IP systems. Placement Decide where you’ll mount the voip. Command/Control Computer Setup: Some modest minimum specifications must be met. A COM port must be set up.
MultiVOIP User Guide QS: Gathering Phone/IP Details Phone/IP Details *Absolutely Needed* Before Starting the Installation The MultiVOIP will interface with both the IP network and the phone system. You must gather information about the IP network and about the phone system so that the MultiVOIP can be configured to operate with them properly. A summary of this configuration information appears on page 28 (“Config Info CheckList”). Gather IP Information Ask your computer network administrator.
QS: Gathering Phone/IP Details MultiVOIP User Guide Phone/IP Details *Absolutely Needed* Gather Telephone Information Telephony Parameters Ask phone company or telecom manager.
MultiVOIP User Guide QS: Gathering Phone/IP Details Phone/IP Details Often Needed/Wanted Obtain Email Address for VOIP (for email call log reporting) required if log reports of VOIP call traffic are to be sent by email Optional SMTP Parameters Preparation Task: Ask Mail Server administrator to set up email account (with password) for the MultiVOIP unit itself. Be sure to give a unique identifier to each individual MultiVOIP unit. To: I.T. Department re: email account for VOIP voip-unit2@biggytech.
QS: Gathering Phone/IP Details MultiVOIP User Guide Config Info CheckList Type of Config Info MultiVOIP Gathered Configuration screen on which to enter Config Info IP info for voip unit ● IP address ● Gateway ● DNS IP (if used) ● 802.
MultiVOIP User Guide QS: Gathering Phone/IP Details Identify Remote VOIP Site to Call When you’re done installing the MultiVOIP, you’ll want to confirm that it is configured and operating properly. To do so, it’s good to have another voip that you can call for testing purposes. You’ll want to confirm end-to-end connectivity. You’ll need IP and telephone information about that remote site.
QS: Voip Placement & PC Settings MultiVOIP User Guide Placement Mount your MultiVOIP in a safe and convenient location where cables for your network and phone system are accessible. Rack-mounting instructions are in Chapter 3: Mechanical Installation & Cabling of the User Guide.
MultiVOIP User Guide QS: Quick Hookups Quick Hookup for MVP410-SS & MVP810-SS 31
QS: Quick Hookups MultiVOIP User Guide Quick Hookup for MVP210-SS CH1 CH2 E&M FXS/FXO E&M FXS/FXO ETHERNET RS232 10/100 COMMAND POWER 10BASET COMMAND PORT POWER Voice/Fax Channel 1 - 2 Connections E&M FXO/FXS GND Power Connection FXS E&M FXO Command Port Connection PSTN Ethernet Connection 32
QS: Software Installation MultiVOIP User Guide Load MultiVOIP Control Software onto PC For more details, see Chapter 4: Software Installation in User Guide. 1. MultiVOIP must be properly cabled. Power must be turned on. 2. Insert MultiVOIP CD into drive. Allow 10-20 seconds for Autorun to start. If Autorun fails, go to My Computer | CD ROM drive | Open. Click Autorun icon. 3. At first dialog box, click Install Software. 4. At ‘welcome’ screen, click Next. 5. Follow on-screen instructions.
QS: Phone/IP Starter Config. MultiVOIP User Guide Phone/IP Starter Configuration This is a summary. For full details, see “Technical Configuration” chapter of User Guide. 1. Open MultiVOIP program: Start | MultiVOIP xxx | Configuration. 2. Go to Configuration | Ethernet/IP. Enter the IP parameters for your voip site. Activate Packet Prioritization (802.1p) if desired. If you use a Domain Name Server (DNS), specify its IP address. If DNS is used, you can activate the Service Record (SRV) feature.
MultiVOIP User Guide QS: Phone/IP Starter Config. 4. Web Browser GUI Setup (Optional). To do configuration and operation procedures using the web browser GUI, you must first set it up. To do so, follow these steps. (The browser used must be Internet Explorer 6.0 or above; or Netscape 6.0 or above; or FireFox 1.0 or above.) A. Be sure an IP address has been assigned to the MultiVOIP unit (this must be done in the MultiVOIP Windows GUI). B. Save Setup in Windows GUI. C. Close the MultiVOIP Windows GUI. D.
QS: Phone/IP Starter Config. MultiVOIP User Guide Phone/IP Starter Configuration (continued) 5. Go to Configuration | Voice/Fax. Select Coder | “Automatic.” At the right-hand side of the dialog box, click OK. If you know any specific parameter values that will apply to your system, enter them. Click Copy Channel. Select Copy to All. Click Copy. At main Voice/Fax Parameters screen, click OK to exit from the dialog box. 6. Enter telephone system information. Go to Configuration | Interface.
MultiVOIP User Guide QS: Phone/IP Starter Config. Whenever email log messages are sent out, they must have a standard Subject line. Something like “Phone Logs for Voip N” is useful. If you have more than one MultiVoip unit in the building, you’ll need a unique identifier for each one (select a useful name or number for “N”). In this “Subject” field, enter a useful subject title for the log messages. In the “Reply-To Address” field, enter the email address of your Voip Administrator. 11.
QS: Phone/IP Starter Config. MultiVOIP User Guide Phone/IP Starter Configuration (continued) 12. Enable premium (H.450) telephony features. Go to Supplementary Services. Select any features to be used. For Call Hold, Call Transfer, & Call Waiting, specify the key sequence that the phone user will press to invoke the feature. For Call Name Identification, specify the allowed name types to be used and a callerid descriptor.
MultiVOIP User Guide QS: Phone/IP Starter Config. 17. Go to Save Setup | Save and Reboot. Click OK. This will save the parameter values that you have just entered. The MultiVOIP’s “BOOT” LED will light up while the configuration file is being saved and loaded into the MultiVOIP. Don’t do anything to the MultiVOIP until the “BOOT “LED is off (a loss of power at this point could cause the MultiVOIP unit to lose the configuration settings you have made). END OF PROCEDURE.
QS: Phonebook Starter Config. MultiVOIP User Guide Phonebook Starter Configuration (with remote voip) If the topic of voip phone books is new to you, it may be helpful to read the PhoneBook Tips section (page 47) before starting this procedure. To do this part of the quick setup, you need to know of another voip that you can call to conduct a test. It should be at a remote location, typically somewhere outside of your building. You must know the phone number and IP address for that site.
MultiVOIP User Guide QS: Phonebook Starter Config. 4. Suppose you want to call a phone number outside of your building using a phone station that is an extension from your PBX system (if present). What digits must you dial? Often a “9” or “8” must be dialed to “get an outside line” through the PBX (i.e., to connect to the PSTN). Generally, “1 “or “11” or “0” must be dialed as a prefix for calls outside of the calling code area (long-distance calls, national calls, or international calls).
QS: Phonebook Starter Config. MultiVOIP User Guide 5. In the “Destination Pattern” field of the Add/Edit Outbound Phonebook screen, enter the digits from step 4 followed by the digits from step 3. North America, Long-Distance Example Seattle-Chicago system. Answer: enter 81312 as Destination Pattern in Outbound Phone-book of Seattle voip. Euro, National Call Example London/Birming. system. Leading zero of Birmingham area code is dropped when combined with national-dialing access code.
MultiVOIP User Guide QS: Phonebook Starter Config. 6. In the “Remove Prefix” field, enter the initial PBX access digit (“8” or “9”). North America, Long-Distance Example Euro, National Call Example Seattle-Chicago system. London/Birming. system. Answer: enter 8 in “Remove Answer: enter 9 in “Remove Prefix” field of Seattle Outbound Phonebook. Prefix” field of London Outbound Phonebook. Euro, International Call Example Rotterdam/Bordeaux system.
QS: Phonebook Starter Config. MultiVOIP User Guide Inbound Phonebook 1. Open the MultiVOIP program. ( Start | MultiVOIP xxx | Configuration ) 2. Go to Phone Book | Inbound Phonebook | Add Entry. 3. In the “Remove Prefix” field, enter your local calling code (area code, country code, city code, etc.) preceded by any other “access digits” that are required to reach your local site from the remote voip location (think of it as though the call were being made through the PSTN – even though it will not be).
MultiVOIP User Guide QS: Phonebook Starter Config. 4. In the “Add Prefix” field, enter any digits that must be dialed from your local voip to gain access to the PSTN. North America, Long-Distance Example Euro, National Call Example Seattle-Chicago system. London/Birming. system. On Seattle PBX, “9” is used to get an outside line. On London PBX, “9” is used to get an outside line. Answer: 9 is prefix to be added by local (Seattle) voip. Answer: 9 is prefix to be added by local (London) voip.
QS: Phonebook Starter Config. MultiVOIP User Guide 6. In the “Description” field, it is useful to describe the ultimate destination of the calls. For example, in a New York City voip system, “incoming calls to Manhattan office,” might describe a phonebook entry, as might the descriptor “incoming calls to NYC local calling area.” The description should make the routing of calls easy to understand. (40 characters max.
MultiVOIP User Guide QS: Phonebook Tips Phonebook Tips Preparing the phonebook for your voip system is a complex task that, at first, seems quite daunting. These tips may make the task easier. 1. Use Dialing Patterns, Not Complete Phone Numbers. You will not generally enter complete phone numbers in the voip phonebook. Instead, you’ll enter “destination patterns” that involve area codes and other digits.
QS: Phonebook Tips MultiVOIP User Guide (b) access codes. There are digits (PSTN access codes) that must be dialed to gain access to an operator, to access the publicly switched ‘long-distance’ calling system(North America), to access the publicly switched ‘national’ calling system (Europe and elsewhere), or to access the publicly switched ‘international’ calling system (worldwide). There are digits (PBX access codes) that must be dialed by phones connected to PBX systems or key systems.
MultiVOIP User Guide QS: Phonebook Tips 3. Knowing When to Drop Digits. When calling area codes and access codes are used in combination, a leading “1” or “0” must sometimes be dropped. Example Area code for Inner London is listed as “0207.” However, in international calls the leading “0” is dropped. U.K.
QS: Phonebook Tips MultiVOIP User Guide 4. Using a Comma. Commas are used in telephone dialing strings to indicate a pause to allow a dial tone to appear (common on PBX and key systems). Commas may be used only in the “Add Prefix” field of the Inbound Phonebook. , Detail = 1-second pause in many PBX systems (not needed in all) 5. Ease of Use. The phonebook setup determines how easy the voip system is to use.
QS: Phonebook Example MultiVOIP User Guide Phonebook Example One Common Situation Boise Office PBX System. Main Number: 333-2700 Area: 208 PSTN 90 extensions 204.16.49.73 24-Channel Digital VoIP (MVP2410) V oip Example. This company has offices in three different cities. The PBX units all operate alike. N otably, they all give access to outside lines using “ 9.” They all are ‘smart’ enough to identify voip calls w ithout using a special access digit (“ 8” is used in some systems).
QS: Phonebook Example MultiVOIP User Guide Voip Sites with Phonebooks Boise Office PBX System. Main Number: 333-2700 Boise Voip Boise Voip Inbound Phonebook Area: 208 Prefix to Remove 91208 PSTN Prefix to Add Destin. Pattern Incoming calls 91505 to PSTN, Boise Area i ncoming calls 2 to extensions of company’s PBX system in Boise 91520 9, 7 90 extensions Outbound Phonebook Description Incoming Calls 7 204.16.49.
MultiVOIP User Guide QS: Phonebook Example Sample Phonebooks Enlarged Boise Voip Boise Voip Inbound Phonebook Outbound Phonebook Prefix to Remove 91208 7 Prefix to Add 9, 7 Description Incoming Calls Destin. Pattern Incoming calls 91505 to PSTN, Boise Area i ncoming calls 2 to extensions of company’s PBX system in Boise 91520 6 Total Digits Prefix to Remove Prefix to Add IP Addr Description Outgoing Calls 12 none none 204. 16.49. 74 3 none none 204. 16.49.
QS: Phonebook Example MultiVOIP User Guide Phonebook Worksheet Voip Location/ID:____________________________ Inbound Phonebook Prefix to Remove Prefix to Add Outbound Phonebook Description Incoming Calls Destin. Pattern Total Digits Prefix to Remove Prefix to Add IP Addr Description Outgoing Calls Other Details: Voip Location/ID:____________________________ Inbound Phonebook Prefix to Remove Prefix to Add Description Incoming Calls Outbound Phonebook Total Digits Destin.
MultiVOIP User Guide QS: Phonebook Example Enlarged Phonebook Worksheet 55
QS: Connectivity Test MultiVOIP User Guide Connectivity Test The procedures “Phone/IP Starter Configuration” and “Phonebook Starter Configuration” must be completed before you can do this procedure. 1. These connections must be made: MultiVOIP to local phone station –OR-MultiVOIP to extension of key phone system MultiVOIP to command PC MultiVOIP to Internet 2. Inbound Phonebook and Outbound Phonebook must both be set up with at least one entry in each.
MultiVOIP User Guide QS: Connectivity Test 4. You now need to free up the COM port connection (currently being used by the MultiVOIP program) so that the HyperTerminal program can use it. To do this, you can either (a) click on Connection in the sidebar and select “Disconnect” from the drop-down box, or (b) close down the MultiVOIP program altogether. 5. Open the HyperTerminal program. 6. Use HyperTerminal to receive and record console messages from the MultiVOIP unit.
QS: Connectivity Test MultiVOIP User Guide 7. Make VOIP call. Make call on a local phone line accessing PSTN directly or through key system. 8. Read console messages recorded on HyperTerminal. Console Messages from Originating VOIP. The voip unit that originates the call will send back messages like that shown below.
MultiVOIP User Guide QS: Connectivity Test Console Messages from Terminating VOIP. The voip unit connected to the phone where the call is answered will send back messages like that shown below.
QS: Troubleshooting MultiVOIP User Guide Troubleshooting If you cannot establish connectivity between two voips in the system, follow the steps below to determine the problem. 1. Ping both MultiVOIP units to confirm connectivity to the network. 2. Verify the telephone connections. Check cabling. Are connections well seated? To correct receptacle? Are telephone Interface Parameter settings correct? 3. Verify phonebook configuration. 4. Observe console messages while placing a call.
MultiVOIP User Guide Mechanical Installation & Cabling Chapter 3: Mechanical Installation and Cabling 61
Mechanical Installation & Cabling MultiVOIP User Guide Introduction When MVP410-SS or MVP810-SS units are to be installed into a rack, two able-bodied persons should participate. The MVP210-SS is a tabletop unit that can generally be handled easily by one person. Please read the safety notices before beginning installation. Safety Warnings Lithium Battery Caution A lithium battery on the voice/fax channel board provides backup power for the timekeeping capability.
MultiVOIP User Guide Mechanical Installation & Cabling Unpacking Your MultiVOIP When unpacking your MultiVOIP, check to see that all of the items shown are included in the box. For the various MultiVOIP models, the contents of the box will be different. Study the particular illustration below that is appropriate to the model you have purchased. If any box contents are missing, contact MultiTech Tech Support at 1-800-972-2439.
Mechanical Installation & Cabling MultiVOIP User Guide Unpacking the MVP-410SS/810SS MultiVOIPTM Cabling Guide Voice/Fax 5 XMT Power Ethernet Boot RCV XMT COL RCV XSG Voice/Fax 6 RSG XMT RSG XMT Voice/Fax 1 LNK XMT RCV XSG RCV XSG Voice/Fax 7 RSG XMT RSG XMT Voice/Fax 2 RCV XSG R CV XSG Voice/Fax 8 RSG XMT RSG XMT R CV XSG RCV XSG RSG Voice/Fax 4 Voice/Fax 3 RCV XSG RSG Figure 3-1: Unpacking the MVP-410SS/810SS 64
MultiVOIP User Guide Mechanical Installation & Cabling Unpacking the MVP210-SS MultiVOIPTM Cabling Guide Figure 3-2: Unpacking the MVP210-SS 65
Mechanical Installation & Cabling MultiVOIP User Guide Rack Mounting Instructions for MVP410-SS & MVP810-SS The MultiVOIPs can be mounted in an industry-standard EIA 19-inch rack enclosure, as shown in Figure 3-3.
MultiVOIP User Guide Mechanical Installation & Cabling Safety Recommendations for Rack Installations Ensure proper installation of the unit in a closed or multi-unit enclosure by following the recommended installation as defined by the enclosure manufacturer. Do not place the unit directly on top of other equipment or place other equipment directly on top of the unit.
Mechanical Installation & Cabling MultiVOIP User Guide 19-Inch Rack Enclosure Mounting Procedure Attaching the MultiVOIP to a rack-rail of an EIA 19-inch rack enclosure will certainly require two persons. Essentially, the technicians must attach the brackets to the MultiVOIP chassis with the screws provided, as shown in Figure 3-4, and then secure unit to rack rails by the brackets, as shown in Figure 3-5. Because equipment racks vary, screws for rack-rail mounting are not provided.
MultiVOIP User Guide Mechanical Installation & Cabling Cabling Procedure for MVP-410SS/810SS Cabling involves connecting the MultiVOIP to your LAN and telephone equipment. 1. For DID channels only. If all channels of your MultiVOIP will be using either FXS, FXO, or E&M telephony interfaces, skip to step 2. For any channel on which you are using the DID interface type, you must change the jumper on the MultiVOIP circuit card. a. Disconnect power.
Mechanical Installation & Cabling MultiVOIP User Guide d. Identify the channels on which the DID interface will be used. Jumper Configurations (enlarged) Upper Circuit Card MVP810 only Ch 5 U7 Ch 6 U9 Ch 7 U8 For DID Interface type Ch 8 U10 Jumpers 5-8 For non-DID Interface type } Main Circuit Card MVP-410/810 Ch 1 Ch 2 Ch 3 Ch 4 } Jumpers 1-4 Generality: For channels using the DID interface, the jumper must not straddle across the cross-hatched area between the jumper posts.
MultiVOIP User Guide Mechanical Installation & Cabling 2. Connect the power cord supplied with your MultiVOIP to a live AC outlet and to the power connector on the back of the MultiVOIP as shown at top right in Figure 3-8.
Mechanical Installation & Cabling MultiVOIP User Guide Connect the other end to the trunk line. Verify that the E&M Type in the E&M Options group of the Interface dialog box is the same as the E&M trunk type supported by the telephone switch. See Appendix B for an E&M cabling pinout. For a DID connection. (DID Example: DID fax system or DID voice phone lines.) Connect one end of an RJ-11 phone cord to the Channel 1 FXS/FXO connector on the back of the MultiVOIP. Connect the other end to the DID jack.
MultiVOIP User Guide Mechanical Installation & Cabling 8. Ensure that the unit is properly connected to earth ground by verifying that it is reliably grounded when mounted within a rack. This can be accomplished by connecting a grounding wire between the chassis grounding screw (see Figure 3-9) and a metallic object that will provide an electrical ground. 9. Turn on power to the MultiVOIP by placing the ON/OFF switch on the back panel to the ON position.
Mechanical Installation & Cabling MultiVOIP User Guide d. Identify the channels on which the DID interface will be used.
MultiVOIP User Guide Mechanical Installation & Cabling 2. Connect the power cord supplied with your MultiVOIP to the power connector on the back of the MultiVOIP and to a live AC outlet as shown in Figure 3-11. Figure 3-11: Cabling for MVP210-SS 3. Connect the MultiVOIP to a PC by using a RJ-45 (male) to DB-9 (female) cable. Plug the RJ-45 end of the cable into the Command port of the MultiVOIP and the other end into the PC serial port. See Figure 3-11. 4.
Mechanical Installation & Cabling MultiVOIP User Guide For an E&M connection. (E&M Example: trunk line from telephone switch.) Connect one end of an RJ-45 phone cord to the Channel 1 E&M connector on the back of the MultiVOIP. Connect the other end to the trunk line. Verify that the E&M Type in the E&M Options group of the Interface dialog box is the same as the E&M trunk type supported by the telephone switch. See Appendix B for an E&M cabling pinout. For a DID connection.
MultiVOIP User Guide Software Installation Chapter 4: Software Installation 77
Software Installation MultiVOIP User Guide Introduction Configuring software for your MultiVOIP entails three tasks: (1) loading the software onto the PC (this is “Software Installation and is discussed in this chapter), (2) setting values for telephony and IP parameters that will fit your system (this is “Technical Configuration” and it is discussed in Chapter 5), and (3) establishing “phonebooks” that contain the various dialing patterns for VOIP calls made to different locations (this is “Phonebook Con
MultiVOIP User Guide Software Installation 2. Insert the MultiVOIP CD into your CD-ROM drive. The CD should start automatically. It may take 10 to 20 seconds for the Multi-Tech CD installation window to display. If the Multi-Tech Installation CD window does not display automatically, click My Computer, then right click the CD ROM drive icon, click Open, and then click the Autorun icon. 3. When the Multi-Tech Installation CD dialog box appears, click the Install Software icon.
Software Installation MultiVOIP User Guide 4. A ‘welcome’ screen appears. Press Enter or click Next to continue.
MultiVOIP User Guide Software Installation 5. Follow the on-screen instructions to install your MultiVOIP software. The first screen asks you to choose the folder location of the files of the MultiVOIP software. Choose a location and click Next.
Software Installation MultiVOIP User Guide 6. At the next screen, you must select a program folder location for the MultiVOIP software program icon. Click Next. Transient progress screens will appear while files are being copied.
MultiVOIP User Guide Software Installation 7. On the next screen you can select the COM port that the command PC will use when communicating with the MultiVoip unit. After software installation, the COM port can be re-set in the MultiVOIP Software (from the sidebar menu, select Connection | Settings to access the COM Port Setup screen or use the keyboard shortcut Ctrl + G).
Software Installation MultiVOIP User Guide 8. Transient screens will flash by as files are being copied. Then a completion screen will appear. Click Finish. 9. When setup of the MultiVOIP software is complete, you will be prompted to run the MultiVOIP software to configure the VOIP. Software installation is complete at this point. You may proceed with Technical Configuration now or not, at your convenience. Technical Configuration instructions are in the next chapter of this manual.
MultiVOIP User Guide Software Installation Un-Installing the MultiVOIP Configuration Software 1. To un-install the MultiVOIP configuration software, go to Start | Programs and locate the entry for the MultiVOIP program. Select Uninstall. 2. Two confirmation screens will appear. Click Yes and OK when you are certain you want to continue with the uninstallation process.
Software Installation MultiVOIP User Guide 3. A special warning message similar to that shown below may appear concerning the MultiVOIP software’s “.bin” file. Click Yes.
MultiVOIP User Guide Software Installation 4. A completion screen will appear. Click Finish.
Technical Configuration MultiVOIP User Guide Chapter 5: Technical Configuration 88
MultiVOIP User Guide Technical Configuration Configuring the MultiVOIP There are two ways in which the MultiVOIP must be configured before operation: technical configuration and phonebook configuration. Technical Configuration. First, the MultiVOIP must be configured to operate with technical parameter settings that will match the equipment with which it interfaces. There are eight types of technical parameters that must be set.
Technical Configuration MultiVOIP User Guide Local configuration is done through a connection between the “Command” port of the MultiVOIP and the COM port of the computer; the MultiVOIP configuration program is used. Remote configuration is done through a connection between the MultiVOIP’s Ethernet (network) port and a computer connected to the same network. The computer could be miles or continents away from the MultiVOIP itself.
MultiVOIP User Guide Technical Configuration Functional Equivalence of Interfaces. The MultiVOIP configuration program is required to do the initial configuration (that is, setting an IP address for the MultiVOIP unit) so that the VOIP unit can communicate with the MultiVoipManager program or with the web browser GUI. Management of the VOIP after that point can be done from any of these three programs since they all offer essentially the same functionality.
Technical Configuration MultiVOIP User Guide Local Configuration This manual primarily describes local configuration with the Windows GUI. After IP addresses have been set locally using the Windows GUI, most aspects of configuration (logging functions are an exception) can be handled through the web browser GUI, as well (see the Operation and Maintenance chapter of this manual). In most aspects of configuration, the Windows GUI and web-browser GUI differ only graphically, not functionally.
MultiVOIP User Guide Technical Configuration Write down the values for these IP parameters. You will need to enter these values in the “IP Parameters” screen in the Configuration section of the MultiVOIP software. You must have this IP information about every VOIP in the system. Telephony Interface Parameters The following parameters must be known about the PBX or telco central office equipment to which the analog MultiVOIP will connect: Phone Parameters Ask phone company or telecom manager.
Technical Configuration MultiVOIP User Guide SMTP Parameters (for email call log reporting) required if log reports of VOIP call traffic are to be sent by email Optional SMTP Parameters Preparation Task: Ask Mail Server administrator to set up email account (with password) for the MultiVOIP unit itself. Be sure to give a unique identifier to each individual MultiVOIP unit. . To: I.T. Department re: email account for VOIP voip-unit2@biggytech.
MultiVOIP User Guide Technical Configuration Config Info CheckList Type of Configuration Info Gathered MultiVOIP Configuration screen on which to enter the Info IP Info for voip unit Ethernet/IP Parameters ● IP address Info Obtained √ ● Gateway ● DNS IP (if used) ●802.
Technical Configuration MultiVOIP User Guide Local Configuration Procedure (Summary) After the MultiVOIP configuration software has been installed in the ‘Command’ PC (which is connected to the MultiVOIP unit), several steps must be taken to configure the MultiVOIP to function in its specific setting. Although the summary below includes all of these steps, some are optional. 1. Check Power and Cabling. 2. Start MultiVOIP Configuration Program. 3. Confirm Connection. 4. Solve Common Connection Problems. A.
MultiVOIP User Guide Technical Configuration 20. Set SIP Server Configuration parameters. 21. Set SIP Server PreDefined Endpoint parameters. 22. View System Info screen and set updating interval (optional). 23. Save the MultiVOIP configuration. 24. Create a User Default Configuration (optional). When technical configuration is complete, you will need to configure the MultiVOIP’s inbound and outbound phonebooks.
Technical Configuration MultiVOIP User Guide 3. Confirm Connection. If the MultiVOIP is set for an available COM port and is correctly cabled to the PC, the MultiVOIP main screen will appear. (If the main screen appears grayed out and seems inaccessible, go to step 4.
MultiVOIP User Guide Technical Configuration In the lower left corner of the screen, the connection status of the MultiVOIP will be displayed. The messages in the lower left corner will change as detection occurs. The message “MultiVOIP Found” confirms that the MultiVOIP is in contact with the MultiVOIP configuration program. Skip to step 5.
Technical Configuration MultiVOIP User Guide 4. Solving Common Connection Problems. A. Fixing a COM Port Problem. If the MultiVOIP main screen appears but is grayed out and seems inaccessible, the COM port that was specified for its communication with the PC is unavailable and must be changed. An error message will appear.
MultiVOIP User Guide Technical Configuration 4B. Fixing a Cabling Problem. If the MultiVOIP cannot be located by the computer, four error messages will appear (saying “MultiVOIPSS Not Found,” “Phone Database Not Read,” “SIP Endpoint Database Not Read,” and “Password Phone Database Not Read”). In this case, the MultiVOIP is simply disconnected from the network. For instructions on MultiVOIP cable connections, see the Cabling section of Chapter 3. 5.
Technical Configuration MultiVOIP User Guide 6. Set Ethernet/IP Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar.
MultiVOIP User Guide Technical Configuration In each field, enter the values that fit your particular network.
Technical Configuration MultiVOIP User Guide The Ethernet/IP Parameters fields are described in the tables and text passages below. Note that both DiffServ parameters (Call Control PHB and VoIP Media PHB) must be set to zero if you enable Packet Prioritization (802.1p). Nonzero DiffServ values negate the prioritization scheme. Ethernet/IP Parameter Definitions (cont’d) Field Name Values Description Ethernet Parameters Packet Prioritization (802.1p) Y/N Select to activate prioritization under 802.
MultiVOIP User Guide Technical Configuration Ethernet/IP Parameter Definitions (cont’d) Field Name Values Description Ethernet Parameters 802.1p (continued) Important business applications subject to some form of “Admission Control”, such as preplanning of Network requirement, characterized by bandwidth reservation per flow. 5 – Video: Traffic characterized by delay < 100 ms. 6 – Voice: Traffic characterized by delay < 10 ms.
Technical Configuration MultiVOIP User Guide Ethernet/IP Parameter Definitions (cont’d) Field Name Values Description IP Parameter fields Gateway Name alphanumeric Descriptor of current voip unit to distinguish it from other units in system. Enable DHCP Y/N Dynamic Host disabled by default Configuration Protocol is a method for assigning IP address and other IP parameters to computers on the IP network in a single message with great flexibility.
MultiVOIP User Guide Technical Configuration Ethernet/IP Parameter Definitions (cont’d) Field Name Values Description DiffServ Parameter fields DiffServ PHB (Per Hop Behavior) values pertain to a differential prioritizing system for IP packets as handled by DiffServ-compatible routers. There are 64 values, each with an elaborate technical description.
Technical Configuration MultiVOIP User Guide The IP Datagram with Header, Its Type-of-Service field, & DiffServ bits => 0 VERS 4 HLEN 8 16 19 24 31 TYPE OF TOTAL LENGTH SERVICE FLAGS FRAGMENT OFFSET IDENTIFICATION TIME TO LIVE PROTOCOL HEADER CHECKSUM SOURCE IP ADDRESS DESTINATION IP ADDRESS IP OPTIONS (if any) PADDING … end of header DATA … The TOS field consists of eight bits, of which only the first six are used. These six bits are called the “Differentiated Service Codepoint” or DSCP bits.
MultiVOIP User Guide Technical Configuration Ethernet/IP Parameter Definitions (cont’d) Field Name Values Description FTP Parameter fields FTP Server Enable Y/N Default = disabled See “FTP Server File Transfers” in Operation & Maintenance chapter. MultiVOIP unit has an FTP Server function so that firmware and other important operating software files can be transferred to the voip via the network.
Technical Configuration MultiVOIP User Guide About Service Records An SRV record holds the following information: • Service: the symbolic name of the desired service. • Protocol: this is usually either TCP or UDP. • Domain name: the domain for which this record is valid. • TTL: standard DNS time to live field. • Class: standard DNS class field (this is always IN). • Priority: the priority of the target host. • Weight: A relative weight for records with the same priority.
MultiVOIP User Guide Technical Configuration 7. Set up the Web Browser GUI (Optional). After an IP address for the MultiVOIP unit has been established, you can choose to do any further configuration of the unit (a) by using the MultiVOIP web browser GUI, or (b) by continuing to use the MultiVOIP Windows GUI. If you want to do configuration work using the web browser GUI, you must first set it up. To do so, follow the steps below. A.
Technical Configuration MultiVOIP User Guide 8. Set Voice/FAX Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar.
MultiVOIP User Guide Technical Configuration In each field, enter the values that fit your particular network.
Technical Configuration MultiVOIP User Guide Note that Voice/FAX parameters are applied on a channel-by-channel basis. However, once you have established a set of Voice/FAX parameters for a particular channel, you can apply this entire set of Voice/FAX parameters to another channel by using the Copy Channel button and its dialog box. To copy a set of Voice/FAX parameters to all channels, select “Copy to All” and click Copy.
MultiVOIP User Guide Technical Configuration The Voice/FAX Parameters fields are described in the tables below. Field Name Default Select Channel Voice/Fax Parameter Definitions Values Description -When this button is clicked, all Voice/FAX parameters are set to their default values. 1-2 (210) Channel to be configured is selected here.
Technical Configuration MultiVOIP User Guide Voice/Fax Parameter Definitions (cont’d) Field Name Values Description DTMF Parameters Duration 60 – 3000 (DTMF) ms When DTMF: Out of Band is selected, this setting determines how long each DTMF digit ‘sounds’ or is held. Default = 100 ms. Not supported in 5.02c BRI software. DTMF In/Out of Band Out of Band, or Inband When DTMF Out of Band is selected, the MultiVOIP detects DTMF tones at its input and regenerates them at its output.
MultiVOIP User Guide Technical Configuration Voice/Fax Parameter Definitions (cont’d) Field Name Valuee FAX Parameters (cont’d) Description Fax Volume (Default = -9.5 dB ) Jitter Value (Fax) -18.5 dB to –3.5 dB Controls output level of fax tones. To be changed only under the direction of Multi-Tech’s Technical Support. Default = 400 ms Defines the inter-arrival packet deviation (in milliseconds) for the fax transmission.
Technical Configuration MultiVOIP User Guide Voice/Fax Parameter Definitions (cont’d) Coder Parameters Coder Manual or Determines whether selection of Autocoder is manual or automatic. matic When Automatic is selected, the local and remote voice channels will negotiate the voice coder to be used by selecting the highest bandwidth coder supported by both sides without exceeding the Max Bandwidth setting. G.723, G.729, or G.711 are negotiated. Selected G.
MultiVOIP User Guide Technical Configuration Voice/Fax Parameter Definitions (cont’d) Field Name Values Description Advanced Features Silence Y/N Determines whether silence compression is enabled (checked) for this voice channel. Compression With Silence Compression enabled, the MultiVOIP will not transmit voice packets when silence is detected, thereby reducing the amount of network bandwidth that is being used by the voice channel. Default = on.
Technical Configuration MultiVOIP User Guide Voice/Fax Parameter Definitions (cont’d) Field Name Values Description AutoCall/Offhook Alert Parameters Auto Call / Offhook Alert AutoCall, Offhook Alert The AutoCall option enables the local MultiVOIP to call a remote MultiVOIP without the user having to dial a Phone Directory Database number.
MultiVOIP User Guide Technical Configuration Voice/Fax Parameter Definitions (cont’d) Field Name Values Description AutoCall/Offhook Alert Parameters Auto Call / Offhook Alert AutoCall, Offhook Alert (continued from previous page) Generate Local Dial Tone Y/N Used for AutoCall only. If selected, dial tone will be generated locally while the call is being established between gateways. The capability to generate dial tone locally would be particularly useful when there is a lengthy network delay.
Technical Configuration MultiVOIP User Guide Voice/Fax Parameter Definitions (cont’d) Field Name Values Description AutoCall/Offhook Alert Parameters Offhook Alert Timer 0 – 3000 seconds The length of time that must elapse before the offhook alert is triggered and a call is automatically made to the phone number listed in the Phone Number field. Phone Number -- Phone number used for Auto Call function or Offhook Alert Timer function.
MultiVOIP User Guide Technical Configuration Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Dynamic Jitter Dynamic Dynamic Jitter defines a minimum Jitter Buffer and a maximum jitter value for voice communications. When receiving voice packets from a remote MultiVOIP, varying delays between packets may occur due to network traffic problems. This is called Jitter. To compensate, the MultiVOIP uses a Dynamic Jitter Buffer.
Technical Configuration MultiVOIP User Guide Voice/Fax Parameter Definitions (cont’d) Field Name Values Description Dynamic Jitter Maximum Jitter Value 60 to 400 ms The maximum dynamic jitter buffer of 400 milliseconds is the maximum delay tolerable over a high jitter network. Default = 300 msec Optimization Factor 0 to 12 The Optimization Factor determines how quickly the length of the Dynamic Jitter Buffer is changed based on actual jitter encountered on the network.
MultiVOIP User Guide Technical Configuration Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Auto Disconnect Automatic Disconnection -- The Automatic Disconnection group provides four options which can be used singly or in any combination. Jitter Value 1-65535 milliseconds The Jitter Value defines the average inter-arrival packet deviation (in milliseconds) before the call is automatically disconnected. The default is 300 milliseconds.
Technical Configuration MultiVOIP User Guide 9. Set Telephony Interface Parameters. This dialog box can be reached by pulldown menu, toolbar icon, keyboard shortcut, or sidebar.
MultiVOIP User Guide Technical Configuration In each field, enter the values that fit your particular network. The kinds of parameters for which values must be chosen depend on the type of telephony supervisory signaling or interface used (FXO, E&M, etc.). We present here the various parameters grouped and organized by interface type.
Technical Configuration MultiVOIP User Guide Note that Interface parameters are applied on a channel-by-channel basis. However, once you have established a set of Interface parameters for a particular channel, you can apply this entire set of Voice/FAX parameters to another channel by using the Copy Channel button and its dialog box. To copy a set of Interface parameters to all channels, select “Copy to All” and click Copy.
MultiVOIP User Guide Technical Configuration FXS Loop Start Parameters. The parameters applicable to FXS Loop Start are shown in the figure below and described in the table that follows. FXS Loop Start Interface: Parameter Definitions Field Name Values Description FXS (Loop Start) Y/N Enables FXS Loop Start interface type.
Technical Configuration MultiVOIP User Guide FXS Loop Start Interface: Parameter Definitions (cont’d) Field Name Values Description Dialing Options fields Inter Digit Timer 1 - 10 seconds This is the length of time that the MultiVOIP will wait between digits. When the time expires, the MultiVOIP will look in the outbound phonebook for the number entered and place the call accordingly. Default = 2.
MultiVOIP User Guide Technical Configuration FXS Loop Start Interface: Parameter Definitions (cont’d) Field Name Values Description Flash Hook Options fields Generation -- not applicable to FXS interface Detection Range for Min. and Max., 50 - 1500 milliseconds For a received flash hook to be regarded as such by the MultiVOIP, its duration must fall between the minimum and maximum values given here.
Technical Configuration MultiVOIP User Guide FXS Loop Start Interface: Parameter Definitions (cont’d) Field Name Values Description Caller ID fields Enable (cont’d) The forms of the ‘Caller Name’ and ‘Caller Phone Number’ differ depending on the IP transmission protocol used (H.323, SIP, or SPP) and upon entries in the phonebook screens of the remote (CID generating) voip unit.
MultiVOIP User Guide Technical Configuration FXO Parameters. The parameters applicable to the FXO telephony interface type are shown in the figure below and described in the table that follows.
Technical Configuration MultiVOIP User Guide FXO Interface: Parameter Definitions* Field Name Values Description Interface Type FXO Enables FXO functionality Dialing Options Regeneration Pulse, DTMF Determines whether digits generated and sent out will be pulse tones or DTMF. Inter Digit Timer 1 to 10 seconds This is the length of time that the MultiVOIP will wait between digits. When the time expires, the MultiVOIP will look in the phonebook for the number entered. Default = 2.
MultiVOIP User Guide Technical Configuration FXO Interface: Parameter Definitions (cont’d) Field Name Values Description Flash Hook Options fields Generation 50 - 1500 milliseconds Detection Range -- Length of flash hook that will be generated and sent out when the remote end initiates a flash hook and it is regenerated locally. Default = 600 ms. Not applicable to FXO.
Technical Configuration MultiVOIP User Guide The Caller ID feature has dependencies on both the telco central office and the MultiVOIP phone book. See the diagram series below. Call is received here. CID Flow CID CID Terminating VoIP FXS IP Network xxxyyyzzzz J.Q. Public Display shows: Generating VoIP Clock: 5-31, 1:42pm FXO Central Office with standard telephony Caller ID service Call originates here at 1:42pm, May 31. xxxyyyzzzz J.Q. Public phone of: H.
MultiVOIP User Guide Technical Configuration CID Flow Call is received here. FXS Terminating VoIP x xxy yy zz zz J.Q. Pu bl ci Clock: 15:26, 5-31 Display shows: Ch1 Generating VoIP IP Network FXO Ch2 Ch3 Call originates here at 5:47pm, Sept 27. Central Office without standard telephony Caller ID service Ch4 xx xyy yz zz z J.Q.
Technical Configuration MultiVOIP User Guide CID Flow Call is received here. CID CID FXS Terminating VoIP xxxyyyzzzz J.Q. Public Clock: 11/15, 6:17pm Display shows: IP Network Ch2 DID Ch3 Central Office without standard telephony Caller ID service * release, when SIP protocol is used, * InCIDx.06Name field will duplicate value in Call originates here at 6:17pm, Nov 15. xxxyyyzzzz J.Q. Public phone of: Ch4 H.
MultiVOIP User Guide Technical Configuration FXO Supervision. When the selected Interface type is FXO, the Supervision button is active. Click on this button to access call answering supervision parameters and call disconnection parameters that relate to the FXO interface type.
Technical Configuration MultiVOIP User Guide FXO Supervision Parameter Definitions Field Name Values Description Answer Supervision fields Current Reversal Y/N When this option is selected, the FXO interface sends notice to make connection upon detecting current reversal from the PBX (which occurs when the called extension goes offhook). Answer Delay Y/N When this option is selected, the FXO interface sends the connection notice to the calling party only when the Answer Delay Timer expires.
MultiVOIP User Guide Technical Configuration FXO Supervision Parameter Definitions Field Name Values Disconnect Supervision fields Description There are four possible criteria for disconnection under FXO: current reversal, current loss, tone detection, and silence detection. Disconnection can be triggered by more than one of the three criteria. Current Reversal Y/N Disconnection to be triggered by reversal of current from the PBX. Current Loss Y/N Disconnection to be triggered by loss of current.
Technical Configuration MultiVOIP User Guide FXO Supervision Parameter Definitions Field Name Values Description Disconnect Supervision fields DTMF Tone Enables supervision of call disconnection using DTMF tones. DTMF Tone Pairs 2 3 A 1 5 6 B 4 8 9 C 7 0 # D * High Tones 1209Hz 1336Hz 1447Hz 1633Hz Disconnect Tone Sequence 1st tone pair + 2nd tone pair Low Tones 697Hz 770Hz 852Hz 941Hz These are DTMF tone pairs. Values for first tone pair are: *, #, 0, 1-9, and A-D.
MultiVOIP User Guide Technical Configuration E&M Parameters. The parameters applicable to the E&M telephony interface type are shown in the figure below and described in the table that follows.
Technical Configuration MultiVOIP User Guide E&M Interface Parameter Definitions Field Name Values Description Interface E&M enables E&M functionality Type Types 1-5. Refers to the type of E&M interface being used. Mode 2-wire or 4-wire Each E&M interface type can be either 2-wire or 4-wire audio. Signal Dial Tone or Wink When Dial Tone is selected, no wink is required on the E lead or M lead in the call initiation or setup. When Wink is selected, a wink is required during call setup.
MultiVOIP User Guide Technical Configuration E&M Interface Parameter Definitions (cont’d) Field Name Values Description Dialing Options Inter Digit Timer integer values, in seconds This is the length of time that the MultiVOIP will wait between digits. When the time expires, the MultiVOIP will look in the phonebook for the number entered. Default = 2.
Technical Configuration MultiVOIP User Guide E&M Interface Parameter Definitions (cont’d) Field Name Values Description Dialing Options (cont’d) Flash Hook Options fields Generation integer values, in milliseconds Length of flash hook that will be generated and sent out when the remote end initiates a flash hook and it is regenerated locally. Default = 600 ms. Detection Range for Min. and Max.
MultiVOIP User Guide Technical Configuration DID Parameters. The parameters applicable to the Direct Inward Dial (DID) telephony interface type are shown in the figure below and described in the table that follows. The DID interface allows one phone line to direct incoming calls to any one of several extensions without a switchboard operator. Of course, one DID line can handle only one call at a time.
Technical Configuration MultiVOIP User Guide DID Interface Parameter Definitions (cont’d) Field Name Values Description DID Options (cont’d) Start Modes Immediate Start, Wink Start, Delay Dial For Wink Start, the voip detects the off-hook condition. Then the voip reverses battery polarity for a specified time (140-290 ms; a “wink”) and then becomes ready to receive dial digits. For Delay Dial, the voip detects detects the off-hook condition.
MultiVOIP User Guide Technical Configuration 10. Set Call Signaling Parameters. This dialog box addresses SIP Call Signaling parameters. It can be reached by pulldown menu, keyboard shortcut, or a sidebar menu.
Technical Configuration MultiVOIP User Guide The tables below describes all fields in the general SIP Call Signaling screen. SIP Call Signaling Parameter Definitions Field Name Values Description SIP Proxy Parameters Signaling Port Use SIP Proxy Port number on which the MultiVOIP UserAgent software module will be waiting for any incoming SIP requests. Y/N Allows the MultiVOIP to work in conjunction with a proxy server.
MultiVOIP User Guide Technical Configuration SIP Call Signaling Parameter Definitions (cont’d) Field Name Values Description SIP Proxy Parameters Allow Incoming Calls Through SIP Proxy Only Y/N When selected, incoming calls are accepted only if those calls come through the gatekeeper. Primary Proxy -- Alternate Proxy 1 and 2 -- Proxy Domain Name / IP Address n.n.n.n where n=0-255 This is the preferred SIP proxy server for controlling the traffic of the current voip.
Technical Configuration MultiVOIP User Guide SIP Call Signaling Parameter Definitions (cont’d) Field Name Values & Description SIP Proxy Parameters Password Values: alphanumeric Description: Password for proxy server function. See “User Name” description above. ReRegistration Time Values: numeric (in seconds) Proxy Polling Interval integer 60 - 300 Description: This is the timeout interval for registration of the MultiVOIP with a SIP proxy server.
MultiVOIP User Guide Technical Configuration 12. Set Regional Parameters (Phone Signaling Tones & Cadences). This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar.
Technical Configuration MultiVOIP User Guide The Regional Parameters screen will appear. For the country selected, the standard set of frequency pairs will be listed for dial tone, busy tone, ‘unobtainable’ tone (fast busy or trunk busy), ring tone, and other, more specialized tones. Remote Configuration/Command Modem. Each MVP410 and MVP810 MultiVOIP unit contains a built-in modem.
MultiVOIP User Guide Technical Configuration The Regional Parameters fields are described in the table below.
Technical Configuration Field Name Country/ Region MultiVOIP User Guide “Regional Parameter” Definitions Values Description USA, Japan, UK, Custom Note: “Survivability” tone indicates a special type of call-routing redundancy & applies to MultiVantage voip units only.
MultiVOIP User Guide Technical Configuration “Regional Parameter” Definitions (cont’d) Field Name Values Description Standard Tones fields (cont’d) Gain 1 gain in dB +3dB to –31dB and “mute” setting Amplification factor of lower frequency of pair. This applies to the dial, ring, busy and ‘unobtainable’ tones that the MultiVOIP outputs as audio to the FXS, FXS, or E&M port. Default: 16dB Gain 2 gain in dB +3dB to –31dB and “mute” setting Amplification factor of higher frequency of pair.
Technical Configuration MultiVOIP User Guide “Regional Parameter” Definitions (cont’d) Field Name Values Description Country Selection for Built-In Modem (not applicable to MVP130/130FXS MVP210, MVP410ST, or MVP810ST) country name MultiVOIP units operating with the X.06 software release (and above) include a built-in modem. The administrator can dial into this modem to configure the MultiVOIP unit remotely.
MultiVOIP User Guide Technical Configuration 13. Set Custom Tones and Cadences (optional). The Regional Parameters dialog box has a secondary dialog box that allows you to customize DTMF tone pairs to create unique ring-tones, dial-tones, busy-tones or “unobtainable” tones (fast busy signal) or “re-order” tones (telling the user that she must hang up an off-hook phone) or “survivability” tones (an indication of call-routing redundancy) for your system.
Technical Configuration MultiVOIP User Guide The Custom Tone-Pair Settings fields are described in the table below. Custom Tone-Pair Settings Definitions Field Name Values Description Tone Pair dial tone, busy tone, ring tone, ‘unobtainable’ tone, survivability tone, re-order tone Identifies the type of telephony signaling tone for which frequencies are being specified. TONE PAIR VALUES About Defaults: US telephony values are used as defaults on this screen.
MultiVOIP User Guide Technical Configuration Custom Tone-Pair Settings Definitions Field Name Values Description Cadence 1 integer time value in milli-seconds; zero value for dial-tone indicates continuous tone On/off pattern of tone durations used to denote phone ringing, phone busy, dial tone (“0” indicates continuous tone) survivability and re-order.
Technical Configuration MultiVOIP User Guide 14. Set SMTP Parameters (Log Reports by Email). The SMTP Parameters screen is applicable when the VOIP administrator has chosen to receive log reports by email (this is done by selecting the “SMTP” checkbox in the Others screen and selecting “Enable SMTP” in the SMTP Parameters screen.). The SMTP Parameters screen can be reached by pulldown menu, keyboard shortcut, or sidebar.
MultiVOIP User Guide Technical Configuration The SMTP Parameters screen is shown below Field Name “SMTP Parameters” Definitions Values Description Enable SMTP Y/N In order to send log reports by email, this box must be checked. However, to enable SMTP functionality, you must also select “SMTP” in the Logs screen. Requires Authentication Y/N If this checkbox is checked, the MultiVOIP will send Authentication information to the SMTP server.
Technical Configuration MultiVOIP User Guide . “SMTP Parameters” Definitions (cont’d) Field Name Values Description Password alphanumeric Login password for MultiVOIP unit’s email account. Mail Server IP Address n.n.n.n for n= 0 to 255 This is the mail server’s IP address. This mail server must be accessible on the IP network to which the MultiVOIP is connected. Port Number 25 25 is a standard port number for SMTP. Mail Type text or html Mail type in which log reports will be sent.
MultiVOIP User Guide Technical Configuration The SMTP Parameters dialog box has a secondary dialog box, Custom Fields, that allows you to customize email log messages for the MultiVOIP. The MultiVOIP software logs data about many aspects of the call traffic going through the MultiVOIP. The Custom Fields screen lets you pick which aspects will be included in the email log reports. “Custom Fields” Definitions Field Description Select All Channel Number Log report to include all fields shown.
Technical Configuration MultiVOIP User Guide “Custom Fields” Definitions (cont’d) Field Description Field Description Bytes Sent Total bytes sent in call. Packets lost in call. Bytes Received Prefix Matched Call Status The DTMF dialing digits received by this gateway from the remote gateway presuming that DTMF is set to "Out of Band." Successful or unsuccessful. Total bytes received in call. Voice Coder /Compression Rate used for call will be listed in log.
MultiVOIP User Guide Technical Configuration “Custom Fields” Definitions (cont’d) Field Description Server Details Outbound The dialing digits The IP address of Digits Sent sent by this gateway the traffic control to the remote server (if any) gateway presuming being used that DTMF is set to (whether an H.323 "Out of Band." gatekeeper, a SIP proxy, or an SPP registrar gateway) will be displayed here if the call is handled through that server.
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MultiVOIP User Guide Technical Configuration 15. Set Log Reporting Method. The Logs screen lets you choose how the VoIP administrator will receive log reports about the MultiVOIP’s performance and the phone call traffic that is passing through it. Log reports can be received in one of three ways: A. in the MultiVOIP program (GUI), B. via email (SMTP), or C. at the MultiVoipManager remote voip system management program (SNMP).
Technical Configuration MultiVOIP User Guide “Filters” button and using the Console Messages Filter Settings screen (see subsequent page). If you use the logging function, select the logging option that applies to your VoIP system design. If you intend to use a SysLog Server program for logging, click in that Enable check box. The common SysLog logical port number is 514.
MultiVOIP User Guide Field Name Enable Console Messages Technical Configuration “Logs” Screen Definitions Values Description Y/N Allows MultiVOIP debugging messages to be read via a basic terminal program like HyperTerminal ™ or equivalent. Normally, this should be disabled because it uses MultiVOIP processing resources. Console messages are meant for tech support personnel.
Technical Configuration MultiVOIP User Guide To customize console messages by category and/or by channel, click on “Filters” and use the Console Messages Filters Settings screen.
MultiVOIP User Guide Technical Configuration 16. Set Supplementary Services Parameters. This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar. Accessing “Supplementary Services” Parameters Pulldown Icon Shortcut Sidebar Ctrl + Alt +H Supplementary Services features derive from the H.450 standard, which brings to voip telephony functionality once only available with PSTN or PBX telephony.
Technical Configuration MultiVOIP User Guide In each field, enter the values that fit your particular network. Of the features implemented under Supplementary Services, three are very closely related: Call Transfer, Call Hold, and Call Waiting. Call Name Identification is similar but not identical to the premium PSTN feature commonly known as Caller ID. Call Transfer. Call Transfer allows one party to re-connect the party with whom they have been speaking to a third party.
MultiVOIP User Guide Technical Configuration the channel over which the call is being originated (for example, “Calling Party - Omaha Sales Office Line 2”). If that voip channel is dedicated to a certain individual, the descriptor could say that, as well (for example “Calling Party - Harold Smith in Omaha”). When the home voip receives a call from any remote voip, the home voip sends a status message back to that caller.
Technical Configuration MultiVOIP User Guide The Supplementary Services fields are described in the tables below. Supplementary Services Parameter Definitions Field Name Values Description Select Channel 1-4 (410SS) The channel to be configured is selected here. Call Transfer Enable Y/N Select to enable the Call Transfer function in the voip unit. This is a “blind” transfer and the sequence of events is as follows: Callers A and B are having a conversation.
MultiVOIP User Guide Technical Configuration Supplementary Services Definitions (cont’d) Field Name Values Description Call Hold Enable Y/N Select to enable Call Hold function in voip unit. Call Hold allows one party to maintain an idle (non-talking) connection with another party while receiving another call (Call Waiting), while initiating another call (Call Transfer), or while performing some other call management function.
Technical Configuration MultiVOIP User Guide Supplementary Services Definitions (cont’d) Field Name Call Name Identification Enable Values Description Enables CNI function. Call Name Identification is not the same as Caller ID. When enabled on a given voip unit currently being controlled by the MultiVOIP GUI (the ‘home voip’), Call Name Identification sends an identifier and status information to the administrator of the remote voip involved in the call.
MultiVOIP User Guide Technical Configuration Supplementary Services Definitions (cont’d) Field Name Values Description Calling Party, Allowed Name Type (CNI) If the ‘home’ voip unit is originating the call and Calling Party is selected, then the identifier (from the Caller Id field) will be sent to the remote voip unit being called. The Caller Id field gives the remote voip administrator a plain-language identifier of the party that is originating the call occurring on a specific channel.
Technical Configuration MultiVOIP User Guide Supplementary Services Definitions (cont’d) Field Name Alerting Party, Allowed Name Type (CNI) Values Description If the ‘home’ voip unit is receiving the call and Alerting Party is selected, then the identifier (from the Caller Id field) will tell the originating remote voip unit that the call is ringing. This field is applicable only when the ‘home’ voip unit is receiving the call. Example. Suppose a voip system has offices in both Denver and Omaha.
MultiVOIP User Guide Technical Configuration Supplementary Services Definitions (cont’d) Field Name Values Description Busy Party, Allowed Name Type (CNI) If the ‘home’ voip unit is receiving a call directed toward an already engaged channel or phone station and Busy Party is selected, then the identifier (from the Caller Id field) will tell the originating remote voip unit that the channel or called party is busy. This field is applicable only when the ‘home’ voip unit is receiving the call.
Technical Configuration MultiVOIP User Guide Supplementary Services Definitions (cont’d) Field Name Connected Party, Allowed Name Type (CNI) Values Description If the ‘home’ voip unit is receiving a call and Connected Party is selected, then the identifier (from the Caller Id field) will tell the originating remote voip unit that the attempted call has been completed and the connection is made. This field is applicable only when the ‘home’ voip unit is receiving the call. Example.
MultiVOIP User Guide Technical Configuration Supplementary Services Definitions (cont’d) Field Name Values Description Caller ID This is the identifier of a specific channel of the ‘home’ voip unit. The Caller Id field typically describes a person, office, or location, for example, “Harry Smith,” or “Bursar’s Office,” or “Barnesville Factory.” Default -- When this button is clicked, all Supplementary Service parameters are set to their default values.
Technical Configuration MultiVOIP User Guide 17. Set NAT Traversal parameters. NAT (Network Address Translation) parameters are applicable only when the MultiVOIP is operating in SIP mode. The use of STUN (Simple Traversal of UDP NATs) servers to aid networks with NAT devices is described in RFC 3489.
MultiVOIP User Guide Technical Configuration Accessing “NAT Traversal” Parameters Pulldown Icon Shortcut Sidebar Ctrl + Alt + Sft + VH Descriptions for NAT Traversal screen fields are presented in the table below.
Technical Configuration MultiVOIP User Guide NAT Traversal Definitions (cont’d) Field Name Values Description Enable (STUN) Y/N Enables STUN client functionality in the MultiVOIP. STUN (Simple Traversal of UDP through NATs (Network Address Translation)) is a protocol that allows a server to assist client gateways behind a NAT firewall or router with their packet routing. Name/IP (Server) n.n.n.n 0 - 255 IP address of the STUN server.
MultiVOIP User Guide Technical Configuration 18. Set RADIUS parameters. In general, RADIUS is concerned with authentication, authorization, and accounting. The MultiVOIP-SS supports the authentication functions. In the Attributes secondary screen (accessed by clicking on Select Attributes), the voip administrator can select the parameters to be tallied by the RADIUS server.
Technical Configuration MultiVOIP User Guide The fields of the RADIUS screen are described in the table below.
MultiVOIP User Guide Technical Configuration RADIUS Screen Field Definitions Field Name Values Description Server Address n.n.n.n 0 – 255 IP address of the RADIUS server that handles accounting for the current MultiVOIP unit. Accounting Port numeric; 1 - 65535 TDM time slot at which RADIUS accounting information will be transmitted and received.
Technical Configuration MultiVOIP User Guide The RADIUS Parameters dialog box has a secondary dialog box, Custom Fields, that allows you to customize accounting information sent to the RADIUS server by the MultiVOIP. The MultiVOIP software logs data about many aspects of the call traffic going through the MultiVOIP. The Custom Fields screen lets you pick which aspects will be included in the accounting reports sent to the RADIUS server.
MultiVOIP User Guide Technical Configuration “Custom Fields” Definitions (cont’d) Field Description Field Description Bytes Sent Packets Lost Total bytes sent in call. Packets lost in call. Bytes Received Outbound Total bytes received in call. Voice Coder /Compression Rate used for call will be listed in log. When selected, the phonebook prefix matched in processing the call will be listed in log.
Technical Configuration MultiVOIP User Guide “Custom Fields” Definitions (cont’d) Field Description Field From Details Gateway Originating Number gateway IP Addr IP address where call originated. Gatew N. IP Addr Descript Identifier of site where call originated. Descript Options When selected, log will not use Silence Compression and Forward Error Correction by call originator. Options 192 Description To Details Completing or answering gateway IP address where call was completed or answered.
MultiVOIP User Guide Technical Configuration 19. Set Baud Rate. The Connection option in the sidebar menu has a “Settings” item that includes the baud-rate setting for the COM port of the computer running the MultiVOIP software. First, it is important to note that the default COM port established by the MultiVOIP program is COM1. Do not accept the default value until you have checked the COM port allocation on your PC.
Technical Configuration MultiVOIP User Guide 20. Set SIP Server Configuration parameters.
MultiVOIP User Guide Technical Configuration SIP Server Configuration Parameter Definitions Field Name Values Description Operating Mode surviv., In “Survivability” mode, the MVP-SS unit can function as a SIP server for other gateways in its network in case that network loses contact with the network’s main SIP server (typically a PBX). When in “Survivability” mode, the MVP-SS unit is, essentially, a backup SIP server.
Technical Configuration MultiVOIP User Guide SIP Server Configuration Parameter Definitions Field Name Values Description Registrar Options Allow Undefined Registrations Y/N If undefined registrations are allowed (value= Y), then gateways other than those listed in the PreDefined Endpoints list can register with the MVP-SS voip unit as it functions in its SIP server mode.
MultiVOIP User Guide Technical Configuration SIP Server Configuration Parameter Definitions Field Name Values Description Registrar Options ReRegistration Time integer values; in seconds; default is 3600 The time after which the MultiVOIP UserAgent Client is supposed to register with the proxy server. Expiration of the registration interval means that the gateway has lost contact with the main SIP server and that the MVP-SS unit will enter its ‘survivability’ mode.
Technical Configuration MultiVOIP User Guide The main screen for Predefined Endpoints is a list. If you click on function buttons to Add or Edit entries in this list of endpoints, a secondary screen will appear and allow you to add new endpoints or edit existing endpoint entries. When your work with the list is complete, click Save. SIP Server Predefined Endpoints Parameter Definitions Field Name Values Description Endpoint Name alphanumeric Identifier for gateway within SIP voip system. Max.
MultiVOIP User Guide Technical Configuration neither make nor receive calls. Re-Registration Interval integer values; in seconds; default is 3600 The time after which the MultiVOIP UserAgent Client is supposed to register with the proxy server. Expiration of the registration interval means that the gateway has lost contact with the main SIP server and that the MVP-SS unit will enter its ‘survivability’ mode.
Technical Configuration MultiVOIP User Guide 22. View System Information screen and set updating interval (optional). This dialog box can be reached by pulldown menu, keyboard shortcut, or sidebar.
MultiVOIP User Guide Technical Configuration This screen presents vital system information at a glance. Its primary use is in troubleshooting. System Information Parameter Definitions Field Name Values Description Boot Version nn.nn Indicates the version of the code that is used at the startup (booting) of the voip. The boot code version is independent of the software version. Firmware Version alphanumeric Indicates version of MultiVOIP firmware.
Technical Configuration MultiVOIP User Guide System Information Parameter Definitions (cont’d) Field Name Values Description Configuration Version nn.nn.nn. nn alphanumeric Indicates version of MultiVOIP Configuration software (which includes screens for IP Parameters, SMTP Parameters, Regional Parameters, etc.). Phone Book Version numeric Indicates the version of the inbound and outbound phonebook portion of the MultiVOIP software.
MultiVOIP User Guide Technical Configuration The frequency with which the System Information screen is updated is determined by a setting in the Logs screen 23. Saving the MultiVOIP Configuration. When values have been set for all of the MultiVOIP’s various operating parameters, click on Save Setup in the sidebar.
Technical Configuration MultiVOIP User Guide 24. Creating a User Default Configuration. When a “Setup” (complete grouping of parameters) is being saved, you will be prompted about designating that setup as a “User Default” setup. A User Default setup may be useful as a baseline of site-specific values to which you can easily revert. Establishing a User Default Setup is optional.
MultiVOIP User Guide T1 Phonebook Configuration Chapter 6: T1 Phonebook Configuration (North American Telephony Standards) 205
T1 Phonebook Configuration MultiVOIP User Guide T1 Versus E1 Telephony Environments Phonebooks for Series II analog MultiVOIP units (MVP130, MVP130FXS, MVP210, MVP410, and MVP810) can be operated in either a North American telephony standards environment (potentially operating with T1 digital MultiVOIPs) or in a European telephony standards environment (potentially operating with E1 digital MultiVOIPs). The configuration of the phonebook is the same in either case.
MultiVOIP User Guide T1 PhoneBook Configuration remote VoIP sites, including non-toll calls completed in the PSTN at the remote site. The “Inbound” phonebook for a particular VoIP unit describes the dialing sequences required for a call to originate remotely from any other VOIP sites in the system, and to terminate on that particular VOIP.
T1 Phonebook Configuration MultiVOIP User Guide Phonebook configuration screens can be accessed using icons or the sidebar menu.
MultiVOIP User Guide T1 PhoneBook Configuration Phonebook Pulldown Menu Inbound Phonebook Shortcut Alt + I Outbound Phonebook Shortcut Alt + O Phonebook Sidebar Menu 209
T1 Phonebook Configuration MultiVOIP User Guide 1. Select Outbound Phone Book/List Entries. Fields in the “Details” section describe various SIP parameters. Click Add.
MultiVOIP User Guide T1 PhoneBook Configuration 2. The Add/Edit Outbound PhoneBook screen appears. Enter Outbound PhoneBook data for your MultiVOIP unit. Note that the Advanced button gives access to the Alternate IP Routing feature, if needed. Alternate IP Routing can be implemented in a secondary screen (as described after the primary screen field definitions below).
T1 Phonebook Configuration MultiVOIP User Guide The fields of the Add/Edit Outbound Phone Book screen are described in the table below. Add/Edit Outbound Phone Book: Field Definitions Field Name Values Description Accept Any Number Y/N When checked, “Any Number” appears as the value in the Destination Pattern field. The Any Number feature works differently depending on whether or not an external SIP Proxy routing device is used. When no external routing device is used.
MultiVOIP User Guide T1 PhoneBook Configuration Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description Destination Pattern prefixes, area codes, exchanges, line numbers, extensions Defines the beginning of dialing sequences for calls that will be connected to another VOIP in the system. Numbers beginning with these sequences are diverted from the PTSN and carried on Internet or other IP network. Total Digits as needed This field currently disabled.
T1 Phonebook Configuration MultiVOIP User Guide Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description SIP Fields Use Proxy Transport Protocol Y/N Select if proxy server is used. TCP or Voip administrator must choose UDP between UDP and TCP transmission protocols. UDP is a high-speed, low-overhead connectionless protocol where data is transmitted without acknowledgment, guaranteed delivery, or guaranteed packet sequence integrity.
MultiVOIP User Guide T1 PhoneBook Configuration Clicking on the Advanced button brings up the Alternate Routing secondary screen. This feature provides an alternate path for calls if the primary IP network cannot carry the traffic. Often in cases of failure, call traffic is temporarily diverted into the PSTN. However, this feature could also be used to divert traffic to a redundant (backup) unit in case one voip unit fails.
T1 Phonebook Configuration MultiVOIP User Guide Alternate Routing Field Definitions Field Name Values Description Alternate IP Address n.n.n.n where n= 0-255 Alternate destination for outbound data traffic in case of excessive delay in data transmission. Round Trip Delay milliseconds The Round Trip Delay is the criterion for judging when a data pathway is considered blocked.
MultiVOIP User Guide T1 PhoneBook Configuration 3. Select Inbound PhoneBook | List Entries.
T1 Phonebook Configuration MultiVOIP User Guide 4. The Add/Edit Inbound PhoneBook screen appears.
MultiVOIP User Guide T1 PhoneBook Configuration Enter Inbound PhoneBook data for your MultiVOIP. The fields of the Add/Edit Inbound PhoneBook screen are described in the table below. Add/Edit Inbound Phone Book: Field Definitions Field Name Values Accept Any Number Values: Y/N Description Description: When checked, “Any Number” appears as the value in the Remove Prefix field.
T1 Phonebook Configuration MultiVOIP User Guide Add/Edit Inbound Phone Book: Field Definitions (cont’d) Field Name Values Description Call Forward Parameters Forward Condition Uncondit.; Busy No Resp. Unconditional. When selected, all calls received will be forwarded. Busy. When selected, calls will be forwarded when station is busy. No Response. When selected, calls will be forwarded if called party does not answer after a specified number of rings, as specified in Ring Count field.
MultiVOIP User Guide T1 PhoneBook Configuration Add/Edit Inbound Phone Book: Field Definitions (cont’d) Field Name Values and Description Ring Count 0, 1, 2, 3, etc. When “No Response” is Registration Option Parameters In a SIP voip system, gateways can register with the SIP Proxy. condition for forwarding calls, this determines how many unanswered rings are needed to trigger the forwarding. 5.
T1 Phonebook Configuration MultiVOIP User Guide T1 Phonebook Examples The following example demonstrates how Outbound and Inbound PhoneBook entries work in a situation of multiple area codes. Consider a company with offices in Minneapolis and Baltimore. The system depicted is H.323. However, the phonebook entries presented are still applicable for SIP systems.
MultiVOIP User Guide T1 PhoneBook Configuration An outline of the equipment setup in both offices is shown below. Local-Call Area Codes: 612, 651, 952 Company HQ. Minneapolis North Sub. area 763 PBX T1 -5174 Digital VoIP 200.2.10.3 -5173 -5172 -5171 717-5170 IP Network R o u t e r Overlay Area Code: 443 Digital T1 VoIP Baltimore Sales Ofc. area 410 PBX -7003 200.2.9.
T1 Phonebook Configuration MultiVOIP User Guide The screen below shows Outbound PhoneBook entries for the VOIP located in the company’s Baltimore facility. The entries in the Minneapolis VOIP’s Inbound PhoneBook match the Outbound PhoneBook entries of the Baltimore VOIP, as shown below.
MultiVOIP User Guide T1 PhoneBook Configuration To call the Minneapolis/St. Paul area, a Baltimore employee must dial eleven digits. (In this case, we are assuming that the Baltimore PBX does not require an “8” or “9” to seize an outside phone line.) If a Baltimore employee dials any phone number in the 612 area code, the call will automatically be handled by the company’s voip system. Upon receiving such a call, the Minneapolis voip will remove the digits “1612”.
T1 Phonebook Configuration MultiVOIP User Guide Similarly, the Inbound PhoneBook for the Baltimore VOIP (shown first below) generally matches the Outbound PhoneBook of the Minneapolis VOIP (shown second below). Notice the extended prefix to be removed: 14103257. This entry allows Minneapolis users to contact Baltimore co-workers as though they were in the Minneapolis facility, using numbers in the range 7000 to 7999. Note also that a comma (as in the entry 9,443) denotes a delay in dialing.
MultiVOIP User Guide T1 PhoneBook Configuration The Outbound PhoneBook for the Minneapolis VOIP is shown below. The third destination pattern, “7” facilitates reception of co-worker calls using local-appearing-extensions only. In this case, the “Add Prefix” field value for this phonebook entry would be “1410325” .
T1 Phonebook Configuration MultiVOIP User Guide Configuring Mixed Digital/Analog VOIP Systems Analog MultiVOIP units, like the MVP-210/410/810/410SS/810SS are compatible with digital MultiVOIP units like the MVP2410. In many cases, digital and analog VOIP units will appear in the same telephony/IP system. In addition to MVP-210/410xx/810xx MultiVOIP units (Series II units), legacy analog VOIP units (Series I units made by MultiTech) may be included in the system, as well.
MultiVOIP User Guide T1 PhoneBook Configuration The Series I analog VOIP phone book resides in the “Host” VOIP unit at Site B. It applies to both of the Series I analog VOIP units. Each of the Series II analog MultiVOIPs (the MVP210 and the MVP410) requires its own inbound and outbound phonebooks. The MVP2410 digital MultiVOIP requires its own inbound and outbound phonebooks, as well.
T1 Phonebook Configuration MultiVOIP User Guide These seven phone books are shown below. Phone Book for Series I Analog VOIP Host Unit (Site B) VOIP Dir # -ORDestination Pattern IP Address Channel Comments 102 200.2.9.8 2 Site B, FXS channel. 101 200.2.9.8 1 Site B, FXO channel. 421 200.2.9.6 0 Site E FXS channel. 201 200.2.9.7 1 Site A, FXS channel. 1615 xxx xxxx 200.2.9.9 0 (Note 2.) Gives remote voip users access to local PSTN of Site D (Pierre, SD, area code 615). 3xxx 200.2.
MultiVOIP User Guide T1 PhoneBook Configuration Note 1. The “x” is a wildcard character. Note 2. By specifying “Channel 0,” we instruct the MVP2400/2410 to choose any available data channel to carry the call. Note 3. Note that Site F key system has only 30 extensions (x7400-7429). This destination pattern (140226374) actually directs calls to 402-263-7430 through 402-263-7499 into the key system, as well. This means that such calls, which belong on the PSTN, cannot be completed.
T1 Phonebook Configuration MultiVOIP User Guide Outbound Phone Book for MVP2410 Digital VOIP (Site D) Destin. Pattern Remove Prefix Add Prefix 201 1507 1507 101# IP Address Comment 200.2.9.7 To originate calls to Site A (Bismarck). 200.2.9.8 To originate calls to Rochester local PSTN using the FXO channel (channel #1) of the Site B VOIP. 102 200.2.9.8 To originate calls to phone connected to FXS port (channel #2) of the Site B VOIP. 421 200.2.9.6 Calls to Site E (Cheyenne). 1402 200.2.9.
MultiVOIP User Guide T1 PhoneBook Configuration Inbound Phonebook for MVP2410 Digital VOIP (Site D) Remove Prefix 1615 1615 49231 Add Prefix 9, Note 4. Note 5. Channel Number Comment 0 31 0 Allows phone users at remote voip sites to call non-toll numbers within the Site D area code (615; Pierre, SD) over the VOIP network. Allows voip calls directly to employees at Site D (at extensions x3101 to x3199). Note 4. “9” gives PBX station users access to outside line. Note 5.
T1 Phonebook Configuration MultiVOIP User Guide Outbound Phone Book for MVP410 Analog VOIP (Site F) Destin. Pattern 201 Remove Prefix Add Prefix IP Address 200.2.9.7 Comment To originate calls to Site A (Bismarck). 1507 1507 101# 200.2.9.8 To originate calls Note 3. to any PSTN phone in Rochester area using the FXO channel (channel #1) of the Site B VOIP. 102 200.2.9.8 To originate calls to phone connected to FXS port (channel #2) of the Site B VOIP (Rochester). 421 200.2.9.
MultiVOIP User Guide T1 PhoneBook Configuration Inbound Phonebook for MVP410 Analog VOIP (Site F) Remove Prefix Add Prefix 1402 1402 263740 1402 263741 1402 263742 Channel Number Comment 4 Access to Lincoln local PSTN by users at remote VOIP locations via FXO port at Site F. Gives remote voip users access to extension of key phone system at Site F (Lincoln). Because call is completed at key system, abbreviated dialing (4 digits) is not workable.
T1 Phonebook Configuration MultiVOIP User Guide Outbound Phone Book for MVP210 Analog VOIP (Site E) Destin. Pattern 201 Remove Prefix Add Prefix IP Address 200.2.9.7 Comment To originate calls to Site A. 1507 1507 101# 200.2.9.8 To originate calls Note 3. to any PSTN phone in Rochester area using the FXO channel (channel #1) of the Site B VOIP. 102 200.2.9.8 To originate calls to phone connected to FXS port (channel #2) of the Site B VOIP. 1402 200.2.9.
MultiVOIP User Guide T1 PhoneBook Configuration Inbound Phonebook for MVP210 Analog VOIP (Site E) Remove Prefix Add Prefix 421 Channel Number Comment 1 Call Completion Summaries Site A calling Site C, Method 1 1. Dial 101. 2. Hear dial tone from Site B. 3. Dial 7175662. 4. Await completion. Talk. Site A calling Site C, Method 2 1. Dial 101#7175662 2. Await completion. Talk. Note: Some analog VOIP gateways will allow completion by Method 2. Others will not. Site C calling Site A 1.
T1 Phonebook Configuration MultiVOIP User Guide Site D calling Site C 1. Dial 9,15077175662. 2. “9” gets outside line. On some PBXs, an “8” may be used to direct calls to the VOIP, while “9” directs calls to the PSTN. However, some PBX units can be programmed to identify the destination patterns of all calls to be directed to the VOIP. 3. PBX at Site D is programmed to divert all calls made to the 507 area code and exchange 717 into the VOIP network.
MultiVOIP User Guide T1 PhoneBook Configuration Site D calling Site F A voip call from Pierre PBX to extension 7424 on the key telephone system in Lincoln, Nebraska. A. The required entry in the Pierre Outbound Phonebook to facilitate origination of the call, would be 1402263742. The call would be directed to the Lincoln voip’s IP address, 200.2.9.5. (Generally on such a call, the caller would have to dial an initial “9.” But typically the PBX would not pass the initial “9” to the voip.
T1 Phonebook Configuration MultiVOIP User Guide Site F calling Site D A voip call from a Lincoln key extension to extension 3117 on the PBX in Pierre, South Dakota. A. The required entry in the Lincoln Outbound Phonebook to facilitate origination of the call, would be “31”. The string “1615492” would have to be added as a prefix. The call would be directed to the Pierre voip’s IP address, 200.2.9.9. B.
MultiVOIP User Guide E1 Phonebook Configuration Chapter 7: E1 Phonebook Configuration (European Telephony Standards) 241
E1 Phonebook Configuration MultiVOIP User Guide E1 Versus T1 Telephony Environments Phonebooks for Series II analog MultiVOIP units (MVP130, MVP130FXS, MVP210, MVP410, MVP810, MVP210SS, MVP410SS, and MVP810SS) can be operated in either an environment of either North American telephony standards (potentially operating with T1 digital MultiVOIPs) or of European telephony standards (potentially operating with E1 digital MultiVOIPs). The configuration of the phonebook is the same in either case.
MultiVOIP User Guide E1 PhoneBook Configuration Free Calls: One VOIP Site to Another The most direct use of the VOIP system is making calls between the offices where the VOIPs are located. Consider, for example, the Wren Clothing Company. This company has VOIP-equipped offices in London, Paris, and Amsterdam, each served by its own PBX. VOIP calls between the three offices completely avoid international longdistance charges. These calls are free.
E1 Phonebook Configuration MultiVOIP User Guide Local Rate Calls: Within Local Calling Area of Remote VOIP In the second use of the VOIP system, the local calling area of each VOIP location becomes accessible to all of the VOIP system’s users. As a result, international calls can be made at local calling rates. For example, suppose that Wren Clothing buys its zippers from The Bluebird Zipper Company in the western part of metropolitan London.
MultiVOIP User Guide E1 PhoneBook Configuration Similarly, the VOIP system allows Wren Clothing employees in London and Amsterdam to call anywhere in Paris at local rates; it allows Wren Clothing employees in Paris and London to call anywhere in Amsterdam at local rates. United Kingdom Wren Clothing Co. VOIP/PBX Site London Wren Clothing Co. VOIP/PBX Site Amsterdam 5 5 The Netherlands Wren Clothing Co.
E1 Phonebook Configuration MultiVOIP User Guide National Rate Calls: Within Nation of Remote VOIP Site In the third use of the VOIP system, the national calling area of each VOIP location becomes accessible to all of the VOIP system’s users. As a result, international calls can be made at national calling rates. Again, significant savings are possible. For example, suppose that the Wren Clothing Company buys its buttons from the Chickadee Button Company in the Dutch city of Rotterdam.
MultiVOIP User Guide E1 PhoneBook Configuration Similarly, the VOIP system allows Wren Clothing employees in London and Amsterdam to call anywhere in France at French national rates; it allows Wren Clothing employees in Paris and Amsterdam to call anywhere in the United Kingdom at its national rates. United Kingdom Wren Clothing Co. VOIP/PBX Site London 5 5 Wren Clothing Co. VOIP/PBX Site Amsterdam The Netherlands Wren Clothing Co.
E1 Phonebook Configuration MultiVOIP User Guide In order for any VOIP phone call to be made, there must be both an Inbound Phonebook entry and an Outbound Phonebook entry that describe the end-to-end connection. The phone station originating the call must be connected to the VOIP system. The Outbound Phonebook for that VOIP unit must have a destination pattern entry that includes the ‘called’ phone (that is, the phone completing the call).
MultiVOIP User Guide E1 PhoneBook Configuration Phonebook configuration screens can be accessed using icons or the sidebar menu.
E1 Phonebook Configuration MultiVOIP User Guide Phonebook Pulldown Menu Inbound Phonebook Shortcut Alt + I Outbound Phonebook Shortcut Alt + O Phonebook Sidebar Menu 250
MultiVOIP User Guide E1 PhoneBook Configuration Phonebook Configuration Procedure 1. Select Outbound Phone Book/List Entries. Click Add.
E1 Phonebook Configuration MultiVOIP User Guide 2. The Add/Edit Outbound PhoneBook screen appears. Enter Outbound PhoneBook data for your MultiVOIP unit. Note that the Advanced button gives access to the Alternate IP Routing feature, if needed. Alternate IP Routing can be implemented in a secondary screen (as described after the primary screen field definitions below).
MultiVOIP User Guide E1 PhoneBook Configuration The fields of the Add/Edit Outbound Phone Book screen are described in the table below. Add/Edit Outbound Phone Book: Field Definitions Field Name Values Description Accept Any Number Y/N When checked, “Any Number” appears as the value in the Destination Pattern field. The Any Number feature works differently depending on whether or not an external routing device is used (Gatekeeper for H323 protocol, Proxy for SIP protocol, Registrar for SPP protocol).
E1 Phonebook Configuration MultiVOIP User Guide Add/Edit Outbound Phone Book: Field Definitions Field Name Values Description Destination Pattern prefixes, area codes, exchanges, line numbers, extensions Defines the beginning of dialing sequences for calls that will be connected to another VOIP in the system. Numbers beginning with these sequences are diverted from the PTSN and carried on Internet or other IP network.
MultiVOIP User Guide E1 PhoneBook Configuration Add/Edit Outbound Phone Book: Field Definitions (cont’d) Field Name Values Description SIP Fields Use Proxy Transport Protocol Y/N Select if proxy server is used. TCP or Voip administrator must choose UDP between UDP and TCP transmission protocols. UDP is a high-speed, low-overhead connectionless protocol where data is transmitted without acknowledgment, guaranteed delivery, or guaranteed packet sequence integrity.
E1 Phonebook Configuration MultiVOIP User Guide Clicking on the Advanced button brings up the Alternate Routing secondary screen. This feature provides an alternate path for calls if the primary IP network cannot carry the traffic. Often in cases of failure, call traffic is temporarily diverted into the PSTN. However, this feature could also be used to divert traffic to a redundant (backup) unit in case one voip unit fails.
MultiVOIP User Guide E1 PhoneBook Configuration Alternate Routing Field Definitions Field Name Values Description Alternate IP Address n.n.n.n where n= 0-255 Alternate destination for outbound data traffic in case of excessive delay in data transmission. Round Trip Delay milliseconds The Round Trip Delay is the criterion for judging when a data pathway is considered blocked.
E1 Phonebook Configuration MultiVOIP User Guide 4. The Add/Edit Inbound PhoneBook screen appears. Enter Inbound PhoneBook data for your MultiVOIP unit. The fields of the Add/Edit Inbound PhoneBook screen are described in the table below.
MultiVOIP User Guide E1 PhoneBook Configuration Add/Edit Inbound Phone Book: Field Definitions Field Name Values Description Accept Any Number Y/N When checked, “Any Number” appears as the value in the Remove Prefix field. The Any Number feature of the Inbound Phone Book does not work when an external routing device is used (Gatekeeper for H323 protocol, Proxy for SIP protocol, Registrar for SPP protocol). When no external routing device is used.
E1 Phonebook Configuration MultiVOIP User Guide Add/Edit Inbound Phone Book: Field Definitions (cont’d) Field Name Values Description Channel Number 1-30, or “Hunting” Description -- E1 channel number to which the call will be assigned as it enters the local telephony equipment (often a local PBX). “Hunting” directs the call to any available channel. Describes the facility or geographical location at which the call originated.
MultiVOIP User Guide E1 PhoneBook Configuration Add/Edit Inbound Phone Book: Field Definitions (cont’d) Field Name Values Description Forward Destination Phone number or IP address to which calls will be directed. IP address, phone number, port number, etc. For H.323 calls, the Forward Destination can be either a Phone Number of an IP Address.
E1 Phonebook Configuration MultiVOIP User Guide Remember that the initial MultiVOIP setup must be done locally or via the built-in Remote Configuration/Command Modem using the MultiVOIP program. However, after the initial configuration is complete, all of the MultiVOIP units in the VOIP system can be configured, re-configured, and updated from one location using the MultiVOIP web GUI software program or the MultiVOIP program (in conjunction with the built-in modem).
MultiVOIP User Guide E1 PhoneBook Configuration France Country Code: 33 Lille Paris: Area 01 Reims Rouen Nantes Strasbourg Bordeaux Lyon Toulouse Marseille 263
E1 Phonebook Configuration MultiVOIP User Guide The Netherlands Country Code: 31 058 Leeuwarden Texel 0222 050 Groningen Den Helder 0223 038 Zwolle Beverwijk 0251 0299 Purmerend Haarlem 023 Aalsmeer0297 070 The Hague 020 Amsterdam 053 Enschede 0294 Weesp 010 Rotterdam 0118 Middelburg 026 Arnhem 040 Eindhoven 043 Maastricht 264
MultiVOIP User Guide E1 PhoneBook Configuration An outline of the equipment setup in these three offices is shown below. Wren Clothing Co. London Office Country Code: +44 Area Code: 0208 E1 PBX -5174 Digital VoIP 200.2.10.3 -5173 -5172 IP Network -5171 979-5170 Wren Clothing Co. Paris Office Country Code: +33 Area Code: 01 PBX -29 83 E1 Digital VoIP 200.2.9.7 R o u t e r Digital VoIP Wren Clothing Co. Amsterdam Office Country Code: +31 Area/City Code: 020 200.2.8.
E1 Phonebook Configuration MultiVOIP User Guide The screen below shows Outbound PhoneBook entries for the VOIP located in the company’s London facility The Inbound PhoneBook for the London VOIP is shown below. NOTE: Commas are allowed in the Inbound Phonebook, but not in the Outbound Phonebook. Commas denote a brief pause for a dial tone, allowing time for the PBX to get an outside line.
MultiVOIP User Guide E1 PhoneBook Configuration The screen below shows Outbound PhoneBook entries for the VOIP located in the company’s Paris facility. The Inbound PhoneBook for the Paris VOIP is shown below.
E1 Phonebook Configuration MultiVOIP User Guide The screen below shows Outbound PhoneBook entries for the VOIP in the company’s Amsterdam facility. The Inbound PhoneBook for the Amsterdam VOIP is shown below.
MultiVOIP User Guide E1 PhoneBook Configuration Configuring Digital & Analog VOIPs in Same System Analog MultiVOIP units, like the MVP-210/410/810 are compatible with digital MultiVOIP units like the MVP3010. In many cases, digital and analog VOIP units will appear in the same telephony/IP system. In addition to MVP-210/410/810 MultiVOIP units (Series II units), legacy analog VOIP units (Series I units made by MultiTech) may be included in the system, as well.
E1 Phonebook Configuration MultiVOIP User Guide The Series I analog VOIP phone book resides in the “Host” VOIP unit at Site B. It applies to both of the Series I analog VOIP units. Each of the Series II analog MultiVOIPs (the MVP210 and the MVP410) requires its own inbound and outbound phonebooks. The MVP3010 digital MultiVOIP requires its own inbound and outbound phonebooks, as well. These seven phone books are shown below.
MultiVOIP User Guide E1 PhoneBook Configuration Phone Book for Analog VOIP Host Unit (Site B) (continued) VOIP Dir # IP Address Channel Comments -ORDestination Pattern 0207 200.2.9.9 0 Gives remote voip users xxx (Note 2.) access to phone numbers xxxx in 0207 area code (Inner London) in which Site D is located. 0208 xxx xxxx 200.2.9.9 0 (Note 2.) Gives remote voip users access to phone numbers in 0208 area code (Outer London) for which calls are local from Site D (Inner London). Note 1.
E1 Phonebook Configuration MultiVOIP User Guide The Outbound PhoneBook of the MVP3010 is shown below. Outbound Phone Book for MVP3010 Digital VOIP (Site D) Destin. Pattern Remov e Prefix Add Prefix 201 901189 901189 101# IP Address Comment 200.2.9.7 To originate calls to Site A (Birmingham). To originate calls to any PSTN phone in Reading area using the FXO channel (channel #1) of the Site B VOIP (Reading, UK). Calls to Site E (Carlisle).
MultiVOIP User Guide E1 PhoneBook Configuration The Inbound PhoneBook of the MVP3010 is shown below. Inbound Phone Book for MVP3010 Digital VOIP (Site D) Remove Prefix Add Prefix Channel Number Comments 0207 9,7 Note 4. Note 5. 0 0208 9,8 Note 4. Note 5. 3 0 Allows phone users at remote voip sites to call local numbers (those within the Site D area code, 0207, Inner London) over the VOIP network.
E1 Phonebook Configuration MultiVOIP User Guide Outbound Phone Book for MVP410 Analog VOIP (Site F) Destin. Pattern 201 Remove Prefix Add Prefix IP Address 200.2.9.7 Comment To originate calls to Site A (Birmingham). 01189 0118 101# 200.2.9.8 To originate calls Note 3. to any PSTN phone in Reading area using the FXO channel (channel #1) of the Site B VOIP. 102 200.2.9.8 To originate calls to phone connected to FXS port (channel #2) of the Site B VOIP (Reading). 421 200.2.9.
MultiVOIP User Guide E1 PhoneBook Configuration Inbound Phonebook for MVP410 Analog VOIP (Site F) Remove Prefix 01822 0182 263 740 0182 263 741 0182 263 742 Add Prefix 2 Channel Number Comment 4 Calls to Tavistock local PSTN through FXO port (Port #4) at Site F. 740. 0 741. 0 Gives remote voip users, access to extensions of key phone system atTavistock office. Because call is completed at key system, abbreviated dialing (3digits) is not workable.
E1 Phonebook Configuration MultiVOIP User Guide Outbound Phone Book for MVP210 Analog VOIP (Site E) Destin. Pattern 201 Remove Prefix Add Prefix IP Address 200.2.9.7 Comment To originate calls to Site A (Birmingham). 01189 0118 101# 200.2.9.8 To originate calls Note 3. to any PSTN phone in Reading area using the FXO channel (channel #1) of the Site B VOIP. 102 200.2.9.8 To originate calls to phone connected to FXS port (channel #2) of the Site B VOIP (Reading). 01822 01822 -200.2.9.
MultiVOIP User Guide E1 PhoneBook Configuration Inbound Phonebook for MVP210 Analog VOIP (Site E) Remove Prefix 421 Add Prefix Channel Number Comment 1 Call Completion Summaries Site A calling Site C, Method 1 1. 2. 3. 4. Dial 101. Hear dial tone from Site B. Dial 9435632. Await completion. Talk. Site A calling Site C, Method 2 5. 6. Dial 101#9435632 Await completion. Talk. Note: Some analog VOIP gateways will allow completion by Method 2. Others will not. Site C calling Site A 1. 2. 3. 4.
E1 Phonebook Configuration MultiVOIP User Guide Site D calling Site C 1. Dial 901189435632. 2. “9” gets outside line. On some PBXs, an “8” may be used to direct calls to the VOIP, while “9” directs calls to the PSTN. However, some PBX units can be programmed to identify the destination patterns of all calls to be directed to the VOIP. 3. PBX at Site D is programmed to divert all calls made to the 118 area code and exchange 943 into the VOIP network.
MultiVOIP User Guide E1 PhoneBook Configuration Site D calling Site F A voip call from Inner London PBX to extension 7424 on the key telephone system in Tavistock, UK. A. The required entry in the London Outbound Phonebook to facilitate origination of the call, would be 90182263742. The call would be directed to the Tavistock voip’s IP address, 200.2.9.5. (Generally on such a call, the caller would have to dial an initial “9”. But typically the PBX would not pass the initial “9” dialed to the voip.
E1 Phonebook Configuration MultiVOIP User Guide Site F calling Site D A voip call from a Tavistock key extension to extension 3117 on the PBX in Inner London. A. The required entry in the Tavistock Outbound Phonebook to facilitate origination of the call, would be “3”. The string 02073988 is added, preceding the “3”. The call would be directed to the Inner London voip’s IP address, 200.2.9.9. B.
MultiVOIP User Guide E1 PhoneBook Configuration International Telephony Numbering Plan Resources Due to the expansion of telephone number capacity to accommodate pagers, fax machines, wireless telephony, and other new phone technologies, numbering plans have been changing worldwide. Many new area codes have been established; new service categories have been established (for example, to accommodate GSM, personal numbering, corporate numbering, etc.).
E1 Phonebook Configuration MultiVOIP User Guide URL Description http://kropla.com/phones.htm Guide to international use of modems. http://www.numberplan.org/ National and international numbering plans based on direct input from regulators worldwide. Includes lists of telecom carriers per country. http://www.eto.dk/ European Telecommunications Office. Primarily concerned with mobile/wireless radiotelephony, GSM, etc. http://www.eto.dk/ETNS.htm European Telephony Numbering Space.
MultiVOIP User Guide Operation & Maintenance Chapter 8: Operation and Maintenance 283
Operation & Maintenance MultiVOIP User Guide Operation and Maintenance Although most Operation and Maintenance functions of the software are in the Statistics group of screens, an important summary appears in the System Information of the Configuration screen group. Also, the SIP Server | Endpoint Statistics screen presents statistical information unique to the MVP SS MultiVOIP units.
MultiVOIP User Guide Operation & Maintenance SIP Server Endpoint Statistics Parameter Definitions Field Name Values Description Endpoint Name alphanumeric Identifier for gateway within SIP voip system. Max. length is 33 characters. Status server identifier Indicates the SIP server that is controlling traffic for this endpoint. Max. Expiry Time numeric in sec. Indicates the time remaining before the endpoint’s registration with the SIP server has expired.
Operation & Maintenance MultiVOIP User Guide SIP Server Endpoint Statistics Parameter Definitions Field Name Values Description Initiated Call Count numeric Indicates how many calls were initiated by phones connected to this endpoint. Received Call Count numeric Indicates how many calls were received by phones connected to this endpoint. No. of Entries numeric Indicates how many endpoints are included in the system.
MultiVOIP User Guide Operation & Maintenance The illustration below shows the SIP Server Endpoint Statistics screen for an active SIP phone system in web GUI format.
Operation & Maintenance MultiVOIP User Guide System Information screen This screen presents vital system information at a glance. Its primary use is in troubleshooting. This screen is accessible via the Configuration pulldown menu, the Configuration sidebar menu, or by the keyboard shortcut Ctrl + Alt + Y.
MultiVOIP User Guide Operation & Maintenance System Information Parameter Definitions Field Name Values Description Boot Version nn.nn alphanumeric Indicates the version of the code that is used at the startup (booting) of the voip. The boot code version is independent of the software version. Firmware Version nn.nn.nn alphanumeric Indicates the version of the MultiVOIP firmware. Configuration Version nn.nn. nn.nn alphanumeric Indicates the version of the MultiVOIP configuration software.
Operation & Maintenance MultiVOIP User Guide The frequency with which the System Information screen is updated is determined by a setting in the Logs screen 290
MultiVOIP User Guide Operation & Maintenance Statistics Screens Ongoing operation of the MultiVOIP, whether it is in a MultiVOIP/PBX setting or MultiVOIP/telco-office setting, can be monitored for performance using the Statistics functions of the MultiVOIP software. About Call Progress Accessing Call-Progress Statistics Channel Icons (Main Screen Lower Left) Channel icons are green when data traffic is present, red when idle.
Operation & Maintenance MultiVOIP User Guide The Call Progress Details Screen 292
MultiVOIP User Guide Operation & Maintenance Call Progress Details: Field Definitions Field Name Values Description Channel 1-n Number of data channel or time slot on which the call is carried. This is the channel for which callprogress details are being viewed. Call Details Duration Hours: Minutes: Seconds The length of the call in hours, minutes, and seconds (hh:mm:ss). Mode Voice or FAX Indicates whether the call being described was a voice call or a FAX call. Voice Coder G.723, G.729, G.
Operation & Maintenance MultiVOIP User Guide Call Progress Details: Field Definitions Field Name Values Description Packet Details Packets Sent integer value The number of data packets sent over the IP network in the course of this call. Packets Rcvd integer value The number of data packets received over the IP network in the course of this call. Bytes Sent integer value The number of bytes of data sent over the IP network in the course of this call.
MultiVOIP User Guide Operation & Maintenance Call Progress Details: Field Definitions (cont’d) From – To Details Description Gateway Name (from) alphanumeric string Identifier for the VOIP gateway that handled the origination of this call. IP Address (from) x.x.x.x, where x has a range of 0 to 255 IP address from which the call was received. Options SC, FEC Displays VOIP transmission options in use on the current call. These may include Forward Error Correction or Silence Compression.
Operation & Maintenance MultiVOIP User Guide Call Progress Details: Field Definitions (cont’d) DTMF/Other Details Field Name Values Description Prefix Matched specified dialing digits Displays the dialed digits that were matched to a phonebook entry. Outbound Digits Sent 0-9, #, * The digits transmitted by the MultiVOIP to the PBX/telco for this call.
MultiVOIP User Guide Operation & Maintenance Call Progress Details: Field Definitions (cont’d) Field Name Values Description Supplementary Services Status Call on Hold alphanumeric Describes held call by its IP address source, location/gateway identifier, and hold duration. Location/gateway identifiers comes from Gateway Name field in Phone Book Configuration screen of remote voip.
Operation & Maintenance MultiVOIP User Guide Call Progress Details: Field Definitions (cont’d) Field Name Values Description Call Status fields Call Status hangup, active Shows condition of current call. Call Control Status Tun, FS + Tun, AE, Mux Displays the H.323 version 4 features in use for the selected call. These include tunneling (Tun), Fast Start with tunneling (FS + Tun), Annex E multiplexed UDP call signaling transport (AE), and Q.931 Multiplexing (Mux).
MultiVOIP User Guide Operation & Maintenance About Logs The Logs Accessing “Statistics: Logs” Pulldown Icon Shortcut Sidebar Ctrl + O 299
Operation & Maintenance MultiVOIP User Guide The Logs Screen 300
MultiVOIP User Guide Operation & Maintenance Logs Screen Details: Field Definitions Field Name Values Description Log # column 1 or higher All calls are assigned an event number in chronological order, with the most recent call having the highest event number. Start Date,Time column dd:mm:yyyy hh:mm:ss The starting time of the call (event). The date is presented as a day expression of one or two digits, a month expression of one or two digits, and a four-digit year.
Operation & Maintenance MultiVOIP User Guide Logs Screen Details: Field Definitions (cont’d) Field Name Values Call Details Voice coder Disconnect Reason DTMF Capability Description G.723, G.729, G.711, etc. Values are "Normal" and "Local" disconnection. The voice coder being used on this call. Indicates whether the call was disconnected simply because the desired conversation was done or some other irregular cause occasioned disconnection (e.g., a technical error or failure).
MultiVOIP User Guide Operation & Maintenance Logs Screen Details: Field Definitions (cont’d) Field Name Values Call Details Server Details n.n.n.n for n= 0-255 Packets sent integer value Packets received integer value Packets loss (lost) integer value Bytes sent integer value Bytes received integer value Description When the MultiVOIP is operating in the non-direct mode (with Gatekeeper in H.
Operation & Maintenance MultiVOIP User Guide Logs Screen Details: Field Definitions (cont’d) Field Name Values Description Call Details (cont’d) FROM Details Gateway Name IP Address Options alphanumeric string x.x.x.x, where x has a range of 0 to 255 FEC, SC Identifier for the VOIP gateway that originated this call. IP address of the VOIP gateway from which the call was received. Displays VOIP transmission options used by the VOIP gateway originating the call.
MultiVOIP User Guide Operation & Maintenance Logs Screen Details: Field Definitions (cont’d) Supplementary Services Info Call Transferred To Call Forwarded To phone number string phone number string 305 Number of party called in transfer. Number of party called in forwarding.
Operation & Maintenance MultiVOIP User Guide About IP Statistics Accessing IP Statistics Pulldown Icon Shortcut Sidebar Ctrl + P 306
MultiVOIP User Guide Operation & Maintenance IP Statistics Screen IP Statistics: Field Definitions Field Name Values Description UDP versus TCP. (User Datagram Protocol versus Transmission Control Protocol). UDP provides unguaranteed, connectionless transmission of data across an IP network. By contrast, TCP provides reliable, connection-oriented transmission of data..
Operation & Maintenance Field Name MultiVOIP User Guide IP Statistics: Field Definitions Values Description IP Address n.n.n.n 0 - 255 “Clear” button -- Total Packets Transmit ted integer value Received integer value UDP versus TCP (continued). Both TCP and UDP split data into packets called “datagrams.” However, TCP includes extra headers in the datagram to enable retransmission of lost packets and reassembly of packets into their correct order if they arrive out of order.
MultiVOIP User Guide Operation & Maintenance IP Statistics: Field Definitions (cont’d) Field Name Values Total Packets (cont’d) Received with Errors integer value UDP Packets Description Sum of data packets of all types. Total number of error-laden packets received by this VOIP gateway since the last “clearing” or resetting of the counter within the MultiVOIP software. User Datagram Protocol packets.
Operation & Maintenance MultiVOIP User Guide IP Statistics: Field Definitions (cont’d) RTP Packets Voice signals are transmitted in Realtime Transport Protocol packets. RTP packets are a type or subset of UDP packets. Transmit ted integer value Number of RTP packets transmitted by this VOIP gateway since the last “clearing” or resetting of the counter within the MultiVOIP software.
MultiVOIP User Guide Operation & Maintenance About Link Management The Link Management screen is essentially an automated utility for pinging endpoints on your voip network. This utility generates pings of variable sizes at variable intervals and records the response to the pings.
Operation & Maintenance MultiVOIP User Guide Link Management screen Field Definitions Field Name Values Description Monitor Link fields IP Address to Ping a.b.c.d 0-255 This is the IP address of the target endpoint to be pinged. Pings per Test 1-999 This field determines how many pings will be generated by the Start Now command. Response Timeout 500 – 5000 milliseconds The duration after which a ping will be considered to have failed.
MultiVOIP User Guide Operation & Maintenance Link Management screen Field Definitions (cont’d) Field Name Values Description Link Status Parameters These fields summarize the results of pinging. IP Address column a.b.c.d 0-255 Target of ping. No. of Pings Sent as listed Number of pings sent to target endpoint. No. of Pings Received as listed Number of pings received by target endpoint.
Operation & Maintenance MultiVOIP User Guide About Registered Gateway Details The Registered Gateway Details screen presents a real-time display of the special operating parameters of the Single Port Protocol (SPP). These are configured in the Call Signaling screen and in the Add/Edit Outbound PhoneBook screen.
MultiVOIP User Guide Operation & Maintenance 315
Operation & Maintenance MultiVOIP User Guide Registered Gateway Details: Field Definitions Field Name Values Description Column Headings Description alphanumeric This is a descriptor for a particular voip gateway unit. This descriptor should generally identify the physical location of the unit (e.g., city, building, etc.) and perhaps even its location in an equipment rack. IP Address n.n.n.n, The RAS address for the gateway. for n = 0-255 Port Port by which the gateway exchanges H.
MultiVOIP User Guide Operation & Maintenance About Alternate Server Statistics Accessing Alternate Server Statistics Pulldown Shortcut Sidebar Ctrl + Alt + 4 317
Operation & Maintenance MultiVOIP User Guide H.323 Gatekeepers (Statistics, Servers): Field Definitions Field Name Values Description Column Headings IP Address n.n.n.n, The IP address of the gatekeeper. for n = 0-255 Port TDMA time slot used for communication between MultiVOIP unit and the gatekeeper that serves it. GK Name alpha-numeric string Identifier for gatekeeper.
MultiVOIP User Guide Operation & Maintenance SIP Proxies (Statistics, Servers): Field Definitions Field Name Values Description Column Headings IP Address n.n.n.n, for n = 0-255 Port The IP address of the SIP proxy by which the MultiVOIP is governed. TDMA time slot used for communication between MultiVOIP unit and the SIP Proxy that governs it.
Operation & Maintenance MultiVOIP User Guide SPP Registrars (Statistics, Servers): Field Definitions Field Name Values Description Column Headings IP Address n.n.n.n, The IP address of the gatekeeper. for n = 0-255 Port TDMA time slot used for communication between MultiVOIP unit and the gatekeeper that serves it. Type Primary, Predefined Status registered, not registered This field describes the type of gateway as which the MultiVOIP is defined with respect to the gatekeeper.
MultiVOIP User Guide Operation & Maintenance About Packetization Time You can use the Packetization Time screen to specify definite packetization rates for coders selected in the Voice/FAX Parameters screen (in the “Coder Options” group of fields). The Packetization Time screen is accessible under the “Advanced” options entry in the sidebar list of the main voip software screen.
Operation & Maintenance MultiVOIP User Guide Packetization Time Screen Packetization rates can be set separately for each channel. The table below presents the ranges and increments for packetization rates.
MultiVOIP User Guide Operation & Maintenance Once the packetization rate has been set for one channel, it can be copied into other channels.
Operation & Maintenance MultiVOIP User Guide MultiVoip Program Menu Items After the MultiVoip program is installed on the PC, it can be launched from the Programs group of the Windows Start menu ( Start | Programs | MultiVOIP ____ | … ). In this section, we describe the software functions available on this menu. Several basic software functions are accessible from the MultiVoip software menu, as shown below.
MultiVOIP User Guide Operation & Maintenance MultiVOIP Program Menu (cont’d) Menu Selection Description Download Factory Defaults Select this to return the configuration parameters to the original factory values. Select this to download new versions of firmware as enhancements become available. Download Firmware Download IFM Firmware Select this to download new versions of IFM firmware as enhancements become available.
Operation & Maintenance MultiVOIP User Guide “Downloading” here refers to transferring program files from the PC to the nonvolatile “flash” memory of the MultiVOIP. Such transfers are made via the PC’s serial port. This can be understood as a “download” from the perspective of the MultiVOIP unit. When new versions of the MultiVoip software become available, they will be posted on MultiTech’s web or FTP sites.
MultiVOIP User Guide Operation & Maintenance Date and Time Setup The dialog box below allows you to set the time and date indicators of the MultiVOIP system. Obtaining Updated Firmware Generally, updated firmware must be downloaded from the MultiTech web/FTP site to the user’s PC before it can be downloaded from that PC to the MultiVOIP. Note that the structure of the MultiTech web/FTP site may change without notice. However, firmware updates can generally be found using standard web techniques.
Operation & Maintenance MultiVOIP User Guide If you conduct a search, for example, on the word “MultiVoip,” you will be directed to a list of firmware that can be downloaded. If you choose Support, you can select “MultiVoip” in the Product Support menu and then click on Firmware to find MultiVOIP resources.
MultiVOIP User Guide Operation & Maintenance Once the updated firmware has been located, it can be downloaded from the web/ftp site using normal PC/Windows procedures. While the next 3 screens below pertain to the MVP3010, similar screens will appear for any MultiVOIP model described in this manual. MVP3000x.EXE from ftp.multitech.com Saving: MVP3000x.EXE from ftp.multitech.com Estimated time left: Not known (Opened so far 781 KB) Download to: C:\VoipSystem\MVP3000\...\MVP301f.
Operation & Maintenance MultiVOIP User Guide Generally, the firmware file will be a self-extracting compressed file (with .zip extension), which must be expanded (decompressed, or “unzipped”) on the user’s PC in a user-specified directory.
MultiVOIP User Guide Operation & Maintenance Implementing a Software Upgrade MultiVOIP software can be upgraded locally using a single command at the MultiVOIP Windows GUI, namely Upgrade Software. This command downloads firmware (including the H.323 stack), and factory default settings from the controller PC to the MultiVOIP unit. When using the MultiVOIP Windows GUI, firmware and factory default settings can also be transferred from controller PC to MultiVOIP piecemeal using separate commands.
Operation & Maintenance MultiVOIP User Guide Download Firmware transfers the firmware (including the H.323 protocol stack) in the PC’s MultiVOIP directory into the nonvolatile flash memory of the MultiVOIP. Download Factory Defaults sets all configuration parameters to the standard default values that are loaded at the MultiTech factory. Upgrade Software implements both the Download Firmware command and the Download Factory Defaults command. Downloading Firmware 1.
MultiVOIP User Guide Operation & Maintenance 3. If a password has been established, the Password Verification screen will appear. Type in the password and click OK. 4. The MultiVOIP ___- Firmware screen appears saying “MultiVOIP [model number] is up. Reboot to Download Firmware?” Click OK to download the firmware. The “Boot” LED on the MultiVOIP will light up and remain lit during the file transfer process.
Operation & Maintenance MultiVOIP User Guide 5. The program will locate the firmware “.bin” file in the MultiVOIP directory. Highlight the correct (newest) “.bin” file and click Open. 6. Progress bars will appear at the bottom of the screen during the file transfer. The MultiVOIP’s “Boot” LED will turn off at the end of the transfer. 7. The Download Firmware procedure is complete.
MultiVOIP User Guide Operation & Maintenance Downloading Factory Defaults 1. The MultiVoip Configuration program must be off when invoking the Download Factory Defaults command. If it is on, the command will not work. 2.To invoke the Download Factory Defaults command, go to Start | Programs | MVP____ x.xx | Download Factory Defaults.
Operation & Maintenance MultiVOIP User Guide 3. If a password has been established, the Password Verification screen will appear. Type in the password and click OK. 4. The MVP____- Firmware screen appears saying “MultiVOIP [model number] is up. Reboot to Download Firmware?” Click OK to download the factory defaults. The “Boot” LED on the MultiVOIP will light up and remain lit during the file transfer process.
MultiVOIP User Guide Operation & Maintenance 5. After the PC gets a response from the MultiVOIP, the Dialog – IP Parameters screen will appear. The user should verify that the correct IP parameter values are listed on the screen and revise them if necessary. Then click OK. 6. Progress bars will appear at the bottom of the screen during the data transfer. The MultiVOIP’s “Boot” LED will turn off at the end of the transfer. 7. The Download Factory Defaults procedure is complete.
Operation & Maintenance MultiVOIP User Guide might indicate that a phone is off hook (FXS) or that an incoming ring is present (FXO). The IFM receives operating instructions from the voip’s main processor. For example, the IFM might be instructed to ring the phone (FXS) or seize the line (FXO). The IFM contains a codec (coder/decoder) to convert the incoming audio to a PCM stream (pulse code modulation) which it sends to the DSP (digital signal processor).
MultiVOIP User Guide Operation & Maintenance 6. The IFM Firmware Download screen will appear. Select “Copy to All IFMs” and click OK. (Only in very special circumstances would different IFMs in the same voip be loaded with different IFM firmware.) 7. The main MultiVOIP Configuration screen will appear. Progress bars can be seen at the bottom of the screen while files are being copied.
Operation & Maintenance MultiVOIP User Guide 8. Then a completion screen entitled IFM Test will appear. Click OK. 9. The MultiVOIP will reboot itself. When the reboot is complete, the MultiVOIP Configuration screen will close. 10. The IFM firmware downloading process is complete.
MultiVOIP User Guide Operation & Maintenance Setting and Downloading User Defaults The Download User Defaults command allows you to maintain a known working configuration that is specific to your VOIP system. You can then experiment with alterations or improvements to the configurations confident that a working configuration can be restored if necessary. 1.
Operation & Maintenance MultiVOIP User Guide 3. To download the user defaults, go to Start | Programs | MultiVOIP xxx | Download User Defaults.
MultiVOIP User Guide Operation & Maintenance 4. A confirmation screen will appear indicating that this action will entail rebooting the MultiVOIP. Click OK. 5. Progress bars will appear during the file transfer process. 5. When the file transfer process is complete, the Dialog-- IP Parameters screen will appear. 6. Set the IP values per your particular VOIP system. Click OK. Progress bars will appear as the MultiVOIP reboots itself.
Operation & Maintenance MultiVOIP User Guide Setting a Password (Windows GUI) After a user name has been designated and a password has been set, that password is required to gain access to any functionality of the MultiVOIP software. Only one user name and password can be assigned to a voip unit. The user name will be required when communicating with the MultiVOIP via the web browser GUI. NOTE: Record your user name and password in a safe place.
MultiVOIP User Guide Operation & Maintenance 4. The Password screen will appear. If you intend to use the FTP Server function that is built into the MultiVOIP, enter a user name. (A User Name is not needed to access the local Windows GUI, the web browser GUI, or the commands in the Program group.) Type your password in the Password field of the Password screen. Type this same password again in the Confirm Password field to verify the password you have chosen.
Operation & Maintenance MultiVOIP User Guide 6. After the password has been set, the user will be required to enter the password to gain access to the web browser GUI and any part of the MultiVOIP software listed in the Program group menu. User Name and Password are both needed for access to the FTP Server residing in the MultiVOIP. When MultiVOIP program asks for password at launch of program, the program will simply shut down if CANCEL is selected.
MultiVOIP User Guide Operation & Maintenance Setting a Password (Web Browser GUI) Setting a password is optional when using the MultiVOIP web browser GUI. Only one password can be assigned and it works for all MultiVOIP software functions (Windows GUI, web browser GUI, FTP server, and all Program menu commands, e.g., Upgrade Software – only the FTP Server function requires a User Name in addition to the password).
Operation & Maintenance MultiVOIP User Guide Un-Installing the MultiVOIP Software 1. To un-install the MultiVOIP configuration software, go to Start | Programs and locate the MultiVOIP entry. Select Uninstall MVP____ vx.xx (versions may vary). 2. Two confirmation screens will appear. Click Yes and OK when you are certain you want to continue with the uninstallation process.
MultiVOIP User Guide Operation & Maintenance 3. A special warning message similar to that shown below may appear for the MultiVOIP software’s “.bin” file. Click Yes. An option that you selected requires that files be installed to your system, or files be uninstalled from your system, or both. A read-only file, C:\ProgramFiles\MVP3000\v4.00a\mvpt1.bin was found while performing the needed file operations on your system. To perform the file operation, click the Yes button; otherwise, click No. 4.
Operation & Maintenance MultiVOIP User Guide Upgrading Software As noted earlier (see the section Implementing a Software Upgrade above), the Upgrade Software command transfers, from the controller PC to the MultiVOIP unit, firmware (including the H.323 stack) and settings. The settings can be either Factory Default Settings or Current Configuration Settings. NOTE: To upgrade a MultiVOIP from software version 6.04 or earlier, an ftp primer file must first be sent to the VOIP.
MultiVOIP User Guide Operation & Maintenance FTP Server File Transfers (“Downloads”) MultiTech has built an FTP server into the MultiVOIP unit. Therefore, file transfers from the controller PC to the voip unit can be done using an FTP client program or even using a browser (e.g., Internet Explorer, Netscape, or FireFox, used in conjunction with Windows Explorer). The terminology of “downloads” and “uploads” gets a bit confusing in this context.
Operation & Maintenance MultiVOIP User Guide To transfer files using the FTP server functionality in the MultiVOIP, follow these directions. 1. Establish Network Connection and IP Addresses. Both the controller PC and the MultiVOIP unit(s) must be connected to the same IP network. An IP address must be assigned for each. IP Address of Control PC ____ . ____ . ____ . ____ IP Address of voip unit #1 ____ . ____ . ____ . ____ : : : : : . . . . ____ . IP address of voip unit #n ____ .
MultiVOIP User Guide Operation & Maintenance 3. Install FTP Client Program or Use Substitute. You should install an FTP client program on the controller PC. FTP file transfers can be done using a web browser (e.g., Netscape or Internet Explorer) in conjunction with a local Windows browser a (e.g., Windows Explorer), but this approach is somewhat clumsy (it requires use of two application programs rather than one) and it limits downloading to only one VOIP unit at a time.
Operation & Maintenance MultiVOIP User Guide 5. Identify Files to be Updated. Determine which files you want to update. Six types of files can be updated using the FTP feature. In some cases, the file to be transferred will have “Ftp” as the part of its filename just before the suffix (or extension). So, for example, the file “mvpt1Ftp.bin” can be transferred to update the bin file (firmware) residing in the MultiVOIP. Similarly, the file “fxo_loopFtp.
MultiVOIP User Guide Operation & Maintenance 6. Contact MultiVOIP FTP Server. You must make contact with the FTP Server in the voip using either a web browser or FTP client program. Enter the IP address of the MultiVOIP’s FTP Server. If you are using a browser, the address must be preceded by “ftp://” (otherwise you’ll reach the web GUI within the MultiVOIP unit).
Operation & Maintenance MultiVOIP User Guide 7. Log In. Use the User Name and password established in item #2 above. The login screens will differ depending on whether the FTP file transfer is to be done with a web browser (see first screen below) or with an FTP client program (see second screen below).
MultiVOIP User Guide Operation & Maintenance 8. Invoke Download. Downloading can be done with a web browser or with an FTP client program. 8A. Download with Web Browser. 8A1. In the local Windows browser, locate the directory holding the MultiVOIP program files. The default location will be C:\Program Files \Multi-Tech Systems \MultiVOIP xxxx yyyy (where x and y represent MultiVOIP model numbers and software version numbers). 8A2. Drag-and-drop files from the local Windows browser (e.g.
Operation & Maintenance MultiVOIP User Guide You may be asked to confirm the overwriting of files on the MultiVOIP. Do so. File transfer between PC and voip will look like transfer within voip directories.
MultiVOIP User Guide Operation & Maintenance 8B. Download with FTP Client Program. 8B1. In the local directory browser of the FTP client program, locate the directory holding the MultiVOIP program files. The default location will be C:\Program Files \Multi-Tech Systems \MultiVOIP xxxx yyyy (where x and y represent MultiVOIP model numbers and software version numbers). 8B2. In the FTP client program window, drag-and-drop files from the local browser pane to the pane for the MultiVOIP FTP server.
Operation & Maintenance MultiVOIP User Guide Some FTP client programs are more graphically oriented (see previous screen), while others (like the “WS-FTP” client) are more text oriented. 9. Verify Transfer. The files transferred will appear in the directory of the MultiVOIP. 10. Log Out of FTP Session. Whether the file transfer was done with a web browser or with an FTP client program, you must log out of the FTP session before opening the MultiVOIP Windows GUI.
MultiVOIP User Guide Operation & Maintenance Web Browser Interface You can control the MultiVOIP unit with a graphic user interface (GUI) based on the common web browser platform. Qualifying browsers are InternetExplorer6, Netscape6, and Mozilla FireFox 1.0. MultiVOIP Web Browser GUI Overview Function Remote configuration and control of MultiVOIP units. Configuration Prerequisite Local Windows GUI must be used to assign IP address to MultiVOIP. Browser Version Requirement Internet Explorer 6.
Operation & Maintenance MultiVOIP User Guide The initial configuration step of assigning the voip unit an IP address must still be done locally using the Windows GUI. However, all additional configuration can be done via the web GUI. The content and organization of the web GUI is directly parallel to the Windows GUI. For each screen in the Windows GUI, there is a corresponding screen in the web GUI. The fields on each screen are the same, as well.
MultiVOIP User Guide Operation & Maintenance The web GUI, however, cannot perform logging in the same direct mode done in the Windows GUI. However, when the web GUI is used, logging can be done by email (SMTP). The graphic layout of the web GUI is also somewhat larger-scale than that of the Windows GUI. For that reason, it’s helpful to use as large of a video monitor as possible. The primary advantage of the web GUI is remote access for control and configuration.
Operation & Maintenance MultiVOIP User Guide To install the Java program, go to the Java directory on the MultiVOIP product CD. Double-click on the EXE file to begin the installation. Follow the instructions on the Install Shield screens.
MultiVOIP User Guide Operation & Maintenance During the installation, you must specify which browser you’ll use in the Select Browsers screen. When installation is complete, the Java program becomes accessible in your Start | Programs menu (Java resources are readily available via the web). However, the Java program runs automatically in the background as a plug-in supporting the MultiVOIP web GUI. No overt user actions are required.
Operation & Maintenance MultiVOIP User Guide After the Java program has been installed, you can access the MultiVOIP using the web browser GUI. Close the MultiVOIP Windows GUI. Start the web browser. Enter the IP address of the MultiVOIP unit. Enter a password when prompted. (A password is needed here only if password has been set for the local Windows GUI or for the MultiVOIP’s FTP Server function. See “Setting a Password -Web Browser GUI” earlier in this chapter.
MultiVOIP User Guide Operation & Maintenance SysLog Server Functions MultiTech has built SysLog server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems. The SysLog Server resides in the MultiVOIP unit itself. To implement this functionality, you will need a SysLog client program (sometimes referred to as a “daemon”).
Operation & Maintenance MultiVOIP User Guide Before a SysLog client program is used, the SysLog functionality must be enabled within the MultiVOIP in the Logs menu under Configuration. The IP Address used will be that of the MultiVOIP itself. In the Port field, entered by default, is the standard (‘well-known’) logical port, 514.
MultiVOIP User Guide Operation & Maintenance Configuring the SysLog Client Program. Configure the SysLog client program for your own needs. In various SysLog client programs, you can define where log messages will be saved/archived, opt for interaction with an SNMP system (like MultiVoipManager), set the content and format of log messages, determine disk space allocation limits for log messages, and establish a hierarchy for the seriousness of messages (normal, alert, critical, emergency, etc.).
Warranty, Service, & Tech Support MultiVOIP User Guide Chapter 9 Warranty, Service, and Tech Support 370
MultiVOIP User Guide Warranty, Service, & Tech Support Limited Warranty Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
Warranty, Service, & Tech Support MultiVOIP User Guide For out-of-warranty repair charges, go to www. multitech.com/documents/warranties Extended two-year overnight replacement service agreements are available for selected products. Please call MTS at (888) 288-5470, extension 5308, or visit our web site at www.multitech.com/programs/orc for details on rates and coverages. Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc.
MultiVOIP User Guide Warranty, Service, & Tech Support Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, or experience difficulty during installation you can contact Tech Support via the following: Contacting Technical Support Country By E-mail By telephone France support@multitech.
Regulatory Information MultiVOIP User Guide Chapter 10: Regulatory Information 374
MultiVOIP User Guide Regulatory Information EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility, and Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage
Regulatory Information MultiVOIP User Guide Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Industry Canada This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Reglement Canadien sur le matériel brouilleur. FCC Part 68 Telecom 1.
MultiVOIP User Guide Regulatory Information may request you to remove the equipment form t network until the problem is resolved. 7. No repairs are to be made by you. Repairs are to be made only by Multi-Tech Systems or its licensees. Unauthorized repairs void registration and warranty. 8. Manufacturer: Trade name: Model number: FCC registration number: Modular jack (USOC): Service center in USA: Multi-Tech Systems, Inc. MultiVOIP MVP-810/410/210 US: AU7DDNAN46050 RJ-48C Multi-Tech Systems, Inc.
Regulatory Information MultiVOIP User Guide WEEE Statement (Waste Electrical and Electronic Equipment) July, 2005 The WEEE directive places an obligation on EU-based manufacturers, distributors, retailers and importers to take-back electronics products at the end of their useful life. A sister Directive, ROHS (Restriction of Hazardous Substances) compliments the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase.
MultiVOIP User Guide Appendix A: Cable Pinouts Appendix A: Cable Pinouts 379
Cable Pinouts MultiVOIP User Guide Appendix A: Cable Pinouts Command Cable RJ-45 Connector End-to-End Pin Info RJ-45 DB9F PIN NO. PIN NO. 1 2 3 4 5 6 7 8 To Command Port Connector 1 4 2 7 3 8 CLEAR TO SEND 4 3 TRANSMIT DATA To DTE Device 5 2 RECEIVE DATA (e.g., PC) 6 6 7 1 8 5 SIGNAL GROUND RJ-45 connector plugs into Command Port of MultiVOIP. DB-9 connector plugs into serial port of command PC (which runs MultiVOIP configuration software).
MultiVOIP User Guide Cable Pinouts T1/E1 Connector T1/E1 Connector } 4 5} 1 2 1 2 3 4 5 6 7 8 Receive Pair (from line) Transmit Pair (to line) Voice/Fax Channel Connectors 1 2 3 4 5 6 7 8 1 2 3 4 Pin Functions (E&M Interface) Pin Descr Function 1 M Input 2 E Output 3 T1 4-Wire Output 4 R 4-Wire Input, 2-Wire Input 5 T 4-Wire Input, 2-Wire Input 6 R1 4-Wire Output 7 SG Signal Ground (Output) 8 SB Signal Battery (Output) 381
Cable Pinouts MultiVOIP User Guide Pin Functions (FXS/FXO Interface) FXS Pin Description FXO Pin Description 2 N/C 2 N/C 3 Ring 3 Tip 4 Tip 4 Ring 5 N/C 5 N/C 382
MultiVOIP User Guide Cable Pinouts ISDN BRI RJ-45 Pinout Information The S/T interface uses an 8-conductor modular cable terminated with an 8-pin RJ-45 plug. An 8-pin RJ-45 jack located on the terminal is used to connect the terminal to the DSL (Digital Subscriber Loops) using this modular cable. The table below shows the Pin Number, Terminal Pin Signal Name and Network Pin Signal name for the S/T interface.
Cable Pinouts MultiVOIP User Guide ISDN Interfaces: “ST” and “U” The MVP410ST and MVP810ST are ISDN-BRI voip units that use an S/T outlet interface. You will need an NT1 device to connect these units to any network equipment that has the “U” ISDN interface. In the UK, and in many European countries, the telco supplies an NT1 device for ISDN-BRI service. An ISDN Basic Rate (BRI) U-Loop consists of two conductors from the telco central office to the customer premises.
MultiVOIP User Guide TCP/UDP Port Assignments Appendix B: TCP/UDP Port Assignments 385
TCP/UDP Port Assignments MultiVOIP User Guide Well Known Port Numbers The following description of port number assignments for Internet Protocol (IP) communication is taken from the Internet Assigned Numbers Authority (IANA) web site (www.iana.org). “The Well Known Ports are assigned by the IANA and on most systems can only be used by system (or root) processes or by programs executed by privileged users.
MultiVOIP User Guide Index Index 387
Index MultiVOIP User Guide INDEX accessing Voice/FAX Parameters screen ........................................ 112 Accounting Port (RADIUS screen) field ........................................... 189 Add Inbound Phonebook Entry icons E1 .............................................. 249 T1 .............................................. 208 Add Outbound Phonebook Entry icon E1 .............................................. 249 T1 ..............................................
MultiVOIP User Guide Index airflow.............................................67 Alerting Party Supplementary Services ... 180, 181, 182 Allow Incoming Calls Through SIP Proxy Only (SIP Call Signaling) field ........................................... 151 Allow Undefined Registrations field SIP Server Configuration parameters ............................. 196 Allowed Name Type Alerting Party............ 180, 181, 182 Calling Party .............................
Index MultiVOIP User Guide Bytes Sent (RADIUS Attributes) field .................................................. 191 Bytes Sent (SMTP logs) field ....... 166 Bytes sent (statistics, logs) field.... 303 cabling diagram, quick (210) ..........32 cabling diagram, quick (410/810)...31 cabling problem, fixing ................. 101 cabling procedure MVP210-SS ................................73 MVP410-SS ................................69 MVP810-SS ................................69 Cadence 1 (custom) field ...
MultiVOIP User Guide Index Call Status (call progress) field ..... 298 Call Status (RADIUS Attributes) field .................................................. 191 Call Status (SMTP logs) field ....... 166 Call Transfer ................................. 174 Call Transfer Enable ..................... 176 Call Transfer music jingle during hold .................................................. 176 Call Transferred To logs (statistics) field .................. 305 Call Type (SMTP logs) field.........
Index MultiVOIP User Guide compatibility, H.450 with H.323, not with SIP.......................................14 compression, silence ..................... 119 Compression, Silence (RADIUS Attributes) ................................. 192 Compression, Silence (SMTP logs) .................................................. 167 computer requirements....................19 Config Info Checklist Quick Start Instructions ..............28 configuration of voip local versus remote................
MultiVOIP User Guide Index Options...................................... 192 Options...................................... 192 Description (callee) ................... 192 Description (caller) ................... 192 Disconnect Reason.................... 191 From Gateway Number............. 192 From IP Address ....................... 192 Outbound Digits (sent).............. 191 Packets Lost .............................. 191 Prefix Matched.......................... 191 Server Details.......................
Index MultiVOIP User Guide Description field (Registered Gateway Details)...................................... 316 Description, From Details (RADIUS Attributes) field ......................... 192 Description, From Details (SMTP logs) field .................................. 167 Description, To Details (RADIUS Attributes) field ......................... 192 Description, To Details (SMTP logs) field ........................................... 167 Destination Pattern (outbound) field E1 ....................
MultiVOIP User Guide Index downloading user defaults ............ 341 downloads vs. uploads (FTP)........ 351 DTMF extended .................................... 142 standard ..................................... 142 DTMF "Out of Band" and Outbound Digits Sent................................. 167 DTMF Capability (call progress) field .................................................. 296 DTMF Capability (SMTP logs) field ..................................................
Index MultiVOIP User Guide Error Correction (RADIUS Attributes) ................................. 192 Error Correction (SMTP logs) ...... 167 error correction, forward ............... 119 error message COM port conflict............... 83, 100 MultiVOIP-SS Not Found......... 101 Password Phone Database Not Read ...................................... 101 Phone Database Not Read......... 101 SIP Endpoint Database Not Read .............................................. 101 ethernet cable pinout ...............
MultiVOIP User Guide Index Forward upon No Response E1 .............................................. 260 T1 .............................................. 220 forwarding, dual conditions (E1) busy & no-response................... 260 forwarding, dual conditions, busy & no-response T1 .............................................. 220 frame relay, and fax ...................... 117 Frame Type field...........................104 free calls E1 .............................................. 243 T1 ...........
Index MultiVOIP User Guide FXO Supervision Parameter definitions ................................. 140 FXS interface(MVP210-SS) uses of .........................................75 FXS interface(MVP-410SS/810SS) uses of .........................................71 FXS Loop Start Interface parameter definitions ................................. 129 FXS Loop Start Interface Parameter fields Caller ID enable ........................ 132 Caller ID Enable........................ 131 Caller ID Type ...............
MultiVOIP User Guide Index icons, phonebook E1 .............................................. 249 T1 .............................................. 208 identifying current firmware version .................................................. 331 IFM (interface module, analog voips only) description ....................... 337 IFM firmware, downloading . 337, 338 IFM Version System Info ............................... 202 System Information................... 289 implementing firmware upgrade ...
Index MultiVOIP User Guide IP address, SysLog Server ............ 171 IP Address, To Details (RADIUS Attributes) field ......................... 192 IP Address, To Details (SMTP logs) field ........................................... 167 IP Addresses acceptable for registration field SIP Server Configuration parameters ............................. 196 IP Call Direction (call progress) field .................................................. 293 IP Call Type (call progress) field ..
MultiVOIP User Guide Index Link Management (Statistics) screen field definitions ................. 312, 313 Link Status fields Link Management (Statistics) screen .................................... 313 List of Registered Numbers field (Registered Gateway Details) ... 316 lithium battery caution ....................62 LNK LED........................................18 loading of weight in rack ................67 local configuration ..........................
Index MultiVOIP User Guide mail criteria (SMTP), records ....... 164 Mail Server IP Address (SMTP) field .................................................. 164 Mail Type (SMTP logs) field........ 164 mains frequency ..............................20 Max bandwidth (coder)................. 118 Max Baud Rate field ..................... 116 Max Expiry Time SIP Server Endpoint Statistics Parameters............................. 285 Maximum Jitter Value field .......... 124 Message Waiting Indication (DIDDPO) ....
MultiVOIP User Guide Index No. of Pings Received (Link Management) field .................... 313 No. of Pings Sent (Link Management) field ........................................... 313 no-response & busy forwarding, dual conditions E1 .............................................. 260 T1 .............................................. 220 Number of Days (email log criteria) .................................................. 164 Number of Records (email log criteria)......................................
Index MultiVOIP User Guide Packets received (statistics, logs) field .................................................. 303 Packets Sent (call progress) field .. 294 Packets Sent (RADIUS Attributes) field ........................................... 190 Packets Sent (SMTP logs) field .... 165 Packets sent (statistics, logs) field. 303 packets, consecutive lost ............... 125 parameters tracked by console ...... 172 Pass Through Enable (FXS Loop Start interface) and AutoCall (Voice/Fax Params) .........
MultiVOIP User Guide Index command cable ......................... 380 ethernet cable ............................ 380 T1/E1 connector........................ 381 Voice/FAX connector ............... 381 placement of voip Quick Start Instructions ..............30 polarity sensitivity DID lines and (MVP210-SS) ......76 DID lines and (MVP410SS/810SS) .........................72 pop-ups allowing with Web GUI ............ 111 Port (Contact Info) SIP Server Predefined Endpoint Parameters.........................
Index MultiVOIP User Guide Received (RTP Packets, IP Stats) field .................................................. 310 Received (TCP Packets, IP Stats) field .................................................. 309 Received (Total Packets, IP Stats) field ........................................... 308 Received (UDP Packets, IP Stats) field ........................................... 309 Received Call Count SIP Server Endpoint Statistics Parameters.............................
MultiVOIP User Guide Index Registered Gateway Details ‘Statistics’ function......... 315, 316 Registered Gateway Details screen316 Registered Gateway Details screen fields Description................................ 316 IP Address................................. 316 No. of Entries............................ 316 Port ........................................... 316 Register Duration...................... 316 Status ........................................ 316 Registered Gateway Details screen fields: ....
Index MultiVOIP User Guide setup, saving user values............... 341 Shared Secret (RADIUS screen) field .................................................. 189 Signal (type, E&M) field .............. 144 signaling cadences......................... 153 signaling parameters ..................... 126 Signaling Port (SIP Call Signaling) field ........................................... 150 signaling tones .............................. 153 signaling types (MVP210-SS) .............................
MultiVOIP User Guide Index SIP survivability..............................13 SIP URL field E1 .............................................. 255 T1 .............................................. 214 SMTP (log reporting type) button. 171 SMTP logs by email, illustration .. 168 SMTP Parameters definitions ....... 164 SMTP Parameters fields Enable SMTP ............................ 163 Login Name .............................. 163 Mail Server IP Address ............. 164 Mail Type..............................
Index MultiVOIP User Guide Call Waiting .............................. 174 Call Waiting Enable .................. 177 Caller Name Identification Enable .............................................. 178 Calling Party ............................. 179 Enable Call Hold....................... 177 Enable Call Transfer ................. 176 Enable Call Waiting .................. 177 Enable Caller Name Identification .............................................. 178 Hold Sequence ..........................
MultiVOIP User Guide Index Phone Book Version ................. 289 System Information screen for op & maint........................... 288 System Information screen, accessing .................................................. 200 System Information update interval, setting........................................ 200 for op & maint........................... 290 T1/E1 connector pinout................. 381 table-top voip models......................62 TCP/UDP compared E1 ...................................
Index MultiVOIP User Guide Undefined Registrations................ 196 Uninstall (program menu option) , command................................... 348 Uninstall option description (MultiVOIP program menu) ..... 325 uninstalling MultiVOIP software...85, 348 unobtainable tone, custom............. 160 unobtainable tones......................... 159 unpacking........................................63 MVP210......................................65 MVP410-SS ................................64 MVP810-SS ........
MultiVOIP User Guide Index Dynamic Jitter Buffer................ 123 Voice/FAX Parameter fields Minimum Jitter Value ............... 123 Voice/FAX Parameter fields Maximum Jitter Value .............. 124 Voice/FAX Parameter fields Optimization Factor .................. 124 Voice/FAX Parameter fields Automatic Disconnection.......... 125 Voice/FAX Parameter fields Jitter Value ................................ 125 Voice/FAX Parameter fields Call Duration.............................
Index MultiVOIP User Guide web GUI, logging and................... 363 weight..............................................20 weight loading in rack .........................................67 weight of unit lifting precaution .........................62 personnel requirement.................62 Well Known Ports......................... 386 well-known port number, SMTP .................................................. 164 well-known port, SIP E1 .............................................. 255 T1 .......
S000393B
