TM MultiVOIP FX SIP Gateways User Guide for Voice/IP Gateways Models: MVPFX2-2 MVPFX2-4 MVPFX2-8
User Guide S000411A MultiVOIP FX Analog SIP Gateways (Models MVPFX2-2, MVPFX2-4 & MVPFX2-8) This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2006, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
CONTENTS CHAPTER 1: OVERVIEW......................................................................................................................................................5 ABOUT THIS MANUAL ..............................................................................................................................................................6 INTRODUCTION TO ANALOG MULTIVOIP FX SIP GATEWAY VOICE-OVER-IP UNITS (MVPFX2-2/4/8) ................................7 MultiVOIP Front Panel LEDs ..........
Contents MultiVOIP User Guide Procedure for Configuration by Web GUI (Summary)......................................................................................................61 Local Configuration Procedure (Detailed)........................................................................................................................61 CHAPTER 6: PHONEBOOK CONFIGURATION...........................................................................................................
Chapter 1: Overview 5
Overview MultiVOIP User Guide About This Manual This manual is about Voice-over-IP products made by Multi-Tech Systems, Inc. It describes three analog MultiVOIPTM FX units that operate with the SIP transmission protocol only, namely, models MVPFX2-2, MVPFX2-4, and MVPFX2-8.
MultiVOIP FX User Guide Overview Introduction to Analog MultiVOIP FX SIP Gateway Voice-over-IP Units (MVPFX2-2/4/8) VOIP: The Free Ride. We proudly present Multi-Tech's MVPFX2-2/4/8 MultiVOIPTM FX SIP Gateways. These three models allow voice/fax communication to be transmitted at no additional expense over your existing IP network, which has ordinarily been data only.
Overview MultiVOIP User Guide Phone System Transparency. These MultiVOIPs inter-operate with a telephone switch or PBX, acting as a switching device that directs voice and fax calls over an IP network. The MultiVOIPs have “phonebooks,” directories that determine to who calls may be made and the sequences that must be used to complete calls through the MultiVOIP. The phonebooks allow the phone user to interact with the VOIP system just as they would with an ordinary PBX or telco switch.
MultiVOIP FX User Guide Overview Logging of System Events. MultiTech has built SysLog Server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems. Figure 1-4: Logging with SysLog The SysLog Server resides in the MultiVOIP unit itself. To implement this functionality, you will need a SysLog client program (sometimes referred to as a “daemon”).
Overview MultiVOIP User Guide MultiVOIP Front Panel LEDs LED Types. The MultiVOIPs have two types of LEDs on their front panels: (1) general operation LED indicators (for power, booting, and ethernet functions), and (2) channel operation LED indicators that describe the data traffic and performance in each VOIP data channel. Active LEDs. On both the MVPFX2-4 and MVPFX2-8, there four WAN LEDs and eight channel-operation LEDs.
MultiVOIP FX User Guide Overview LED Descriptions for MultiVOIP-FX2 Units Front Panel LED Definitions LED NAME DESCRIPTION General Operation LEDs (one set on each MultiVOIP model) Power Indicates presence of power. Boot After power up, the Boot LED will be on briefly while the MultiVOIP is booting. It lights whenever the MultiVOIP is booting or downloading a setup configuration data set. FDX.
Overview MultiVOIP User Guide Computer Requirements The command computer used in conjunction with the MultiVOIP must meet these requirements: (a) any reasonably modern PC, (b) must have an up-to-date version of Java installed (v. 1.5 or higher), (c) must have an up-to-date web browser installed (at this writing, up-to-date browsers would include Internet Explorer 6.0(+), Netscape 6.0(+), or Mozilla FireFox 1.0(+).
MultiVOIP FX User Guide Overview Installation at a Glance The basic steps of installing your MultiVOIP network involve unpacking the units, connecting the cables, and configuring the units using the MultiVOIP web-based graphic user interface (GUI), and confirming connectivity with another voip site. This process results in a fully functional Voice-Over-IP network. Related Documentation The MultiVOIP User Guide (the document you are now reading) comes in electronic form and is included on your system CD.
Chapter 2: Quick Start Guide 14
MultiVOIP FX Quick Start Guide Preliminaries & Info Gathering This chapter contains streamlined instructions to get the MultiVOIP up and running quickly. These startup instructions include assistance on setting up the MultiVOIP’s Inbound and Outbound Phonebooks.
Preliminaries & Info Gathering MultiVOIP FX Quick Start Guide Phone/IP Details *Absolutely Needed* Before Starting the Installation The MultiVOIP will interface with both the IP network and the phone system. You must gather information about the IP network and about the phone system so that the MultiVOIP can be configured to operate with them properly. A summary of this configuration information appears on page 17 (“Config Info CheckList”). Gather IP Information Ask your computer network administrator.
MultiVOIP FX Quick Start Guide Preliminaries & Info Gathering Config Info CheckList Type of Config Info MultiVOIP Gathered Configuration screen on which to enter Config Info IP info for voip unit ● IP address ● Gateway ● DNS IP (if used) Interface Type (Choices: FXS or FXO*) √ IP Parameters Interface Parameters *In FXO/FXS systems, channels used for phone, fax, or key system are FXS; channels used for analog PBX extensions or analog telco lines are FXO.
Command PC & Voip Hookups MultiVOIP FX Quick Start Guide Command/Control Computer Setup (Specs & Settings) The computer used for command and control of the MultiVOIP (a) any reasonably modern PC, (b) must have an up-to-date version of Java installed (v. 1.5 or higher), (c) must have an up-to-date web browser installed (at this writing, up-to-date browsers would include Internet Explorer 6.0(+), Netscape 6.0(+), or Mozilla FireFox 1.0(+).
MultiVOIP FX Quick Start Guide Command PC & Voip Hookups Quick Hookup for MVPFX2-4 & MVPFX2-8 19
Command PC & Voip Hookups MultiVOIP FX Quick Start Guide Quick Hookup for MVPFX2-2 VOICE/FAX 1 FXS FXO VOICE/FAX 2 FXS FXO WAN 10/100 CONSOLE POWER RS-232 RJ-45 Connectors Voice/Fax Channel 1 - 2 Connections FXS FXO RJ-11 Connectors Power Connection GND FX S DB-9 Connector to Computer Serial Por t FXO Console Port Connection PSTN WAN/Ethernet Connection 20
Auxiliary Software Issues MultiVOIP FX Quick Start Guide Ensure that Java & Browser Versions will Support Web-Based GUI For more details, see Chapter 4: Software Installation in User Guide. 1. MultiVOIP must be properly cabled. Power must be turned on. 2. Is Java Runtime program at level 1.5 or greater? If not, load up-to-date Java version from MultiVOIP CD or from Java web site. 3. Is web browser of a sufficiently recent version to support MultiVOIP web GUI? (The browser must be Internet Explorer 6.
Phone/IP Starter Config. MultiVOIP FX Quick Start Guide 3. Establish a ‘connection’ in HyperTerminal. 4. Check that HyperTerminal is addressing the correct COM port.
MultiVOIP FX Quick Start Guide Phone/IP Starter Config. 5. Check that HyperTerminal’s data rate is set to 115200bps. 6. To begin, HyperTerminal must be connected and ready.
Phone/IP Starter Config. MultiVOIP FX Quick Start Guide 7. Reboot the MultiVOIP by turning off its power and turning it back on again. The ARMBoot prompt will appear on the HyperTerminal screen. When this screen appears, you must quickly press any key to stop the regular boot-up process (the manual boot process). 8. Type setenv ipaddr a.b.c.d where a, b, c, & d are the octet values for the desired IP address of the voip. Press Enter. Note: When using the setenv command, be careful in your spelling.
MultiVOIP FX Quick Start Guide Phone/IP Starter Config. 9. To confirm that the ipaddr (voip IP address) was indeed changed to the value you want, type printenv at the mvp-boot> prompt and then press Enter. 10. Type saveenv and press Enter. 11. Turn the voip off and then on again to reboot it.
Phone/IP Starter Config. MultiVOIP FX Quick Start Guide 12. Allow the voip to boot up again normally (this will take a few minutes) with the console connection still active. When the rebooting process is complete (when the boot light is no longer lit), type 1 and press Enter. NOTE: This change of IP address is only temporary. You must complete this procedure to make the change of IP address permanent. 13. Use a web browser to browse to the voip using the IP address that you have just assigned. 14.
MultiVOIP FX Quick Start Guide Phone/IP Starter Config. Click OK. 15. In the sidebar menu, click Save & Apply. Allow the voip to Reboot.
Phone/IP Starter Config. MultiVOIP FX Quick Start Guide Phone/IP Starter Configuration Full details here: MVPFX2-2 MVPFX2-4 MVPFX2-8 Technical Configuration chapter in User Guide 1. Open a browser and go to the IP Address of the MVPFX2 unit. In the sidebar menu click Configuration. 2. Go to Configuration | IP. Enter or alter any IP Parameters, as needed. Click OK. 3. Go to Configuration | Voice/Fax. Select Coder | “Automatic.” At the right-hand side of the dialog box, click OK.
MultiVOIP FX Quick Start Guide Phonebook Starter Config. Phonebook Starter Configuration (with remote voip) If the topic of voip phone books is new to you, it may be helpful to read the PhoneBook Tips section (page 34) before starting this procedure. To do this part of the quick setup, you need to know of another voip that you can call to conduct a test. Ideally, a test of two voips at the same physical location connected back-to-back should be done first.
Phonebook Starter Config. MultiVOIP FX Quick Start Guide 4. Suppose you want to call a phone number outside of your building using a phone station that is an extension from your PBX system (if present). What digits must you dial? Often a “9” or “8” must be dialed to “get an outside line” through the PBX (i.e., to connect to the PSTN). Generally, “1 “or “11” or “0” must be dialed as a prefix for calls outside of the calling code area (long-distance calls, national calls, or international calls).
MultiVOIP FX Quick Start Guide Phonebook Starter Config. 6. In the “Remove Prefix” field, enter the initial PBX access digit (“8” or “9”). North America, Long-Distance Example Euro, National Call Example Seattle-Chicago system. London/Birming. system. Answer: enter 8 in “Remove Answer: enter 9 in “Remove Prefix” field of Seattle Outbound Phonebook. Prefix” field of London Outbound Phonebook. Euro, International Call Example Rotterdam/Bordeaux system.
Phonebook Starter Config. MultiVOIP FX Quick Start Guide Inbound Phonebook 1. Open the browser and go to the IP address of the MultiVOIP unit. 2. Go to Phone Book | Inbound Phonebook | Add Entry. 3. In the “Remove Prefix” field, enter your local calling code (area code, country code, city code, etc.) preceded by any other “access digits” that are required to reach your local site from the remote voip location (think of it as though the call were being made through the PSTN – even though it will not be).
MultiVOIP FX Quick Start Guide Phonebook Starter Config. 4. In the “Add Prefix” field, enter any digits that must be dialed from your local voip to gain access to the PSTN. North America, Long-Distance Example Euro, National Call Example Seattle-Chicago system. London/Birming. system. On Seattle PBX, “9” is used to get an outside line. On London PBX, “9” is used to get an outside line. Answer: 9 is prefix to be added by local (Seattle) voip. Answer: 9 is prefix to be added by local (London) voip.
Phonebook Tips MultiVOIP FX Quick Start Guide Phonebook Tips Preparing the phonebook for your voip system is a complex task that, at first, seems quite daunting. These tips may make the task easier. 1. Use Dialing Patterns, Not Complete Phone Numbers. You will not generally enter complete phone numbers in the voip phonebook. Instead, you’ll enter “destination patterns” that involve area codes and other digits.
MultiVOIP FX Quick Start Guide Phonebook Tips 3. Knowing When to Drop Digits. When calling area codes and access codes are used in combination, a leading “1” or “0” must sometimes be dropped. Example Area code for Inner London is listed as “0207.” However, in international calls the leading “0” is dropped. U.K. Country Code Phonebook Entry International Access Code 4. Using a Comma.
Phonebook Example MultiVOIP FX Quick Start Guide Phonebook Example One Common Situation Boise Office PBX System. Main Number: 333-2700 Area: 208 PSTN 40 extensions 204.16.49.73 8-Channel VoIP (MVPFX2-8) V oip Example. This company has offices in three different cities. The PBX units all operate alike. N otably, they all give access to outside lines using “ 9.” They all are ‘smart’ enough to identify voip calls w ithout using a special access digit (“ 8” is used in some systems).
MultiVOIP FX Quick Start Guide Phonebook Example Voip Sites with Phonebooks Boise Office PBX System. Main Number: 333-2700 Area: 208 Boise Voip Boise Voip Inbound Phonebook Outbound Phonebook Prefix to Remove 91208 PSTN Prefix to Add 7 40 extensions Description Incoming Calls Destin. Pattern Incoming calls 91505 to PSTN, Boise Area i ncoming calls 2 to extensions of company’s PBX system in Boise 91520 9, 7 204.16.49.
Phonebook Example MultiVOIP FX Quick Start Guide Sample Phonebooks Enlarged Boise Voip Boise Voip Inbound Phonebook Outbound Phonebook Prefix to Remove 91208 7 Prefix to Add 9, 7 Description Incoming Calls Destin. Pattern Incoming calls 91505 to PSTN, Boise Area i ncoming calls 2 to extensions of company’s PBX system in Boise 91520 6 Total Digits Prefix to Remove Prefix to Add IP Addr Description Outgoing Calls 12 none none 204. 16.49. 74 3 none none 204. 16.49.
MultiVOIP FX Quick Start Guide Phonebook Example Phonebook Worksheet Voip Location/ID:____________________________ Inbound Phonebook Prefix to Remove Prefix to Add Outbound Phonebook Description Incoming Calls Destin. Pattern Total Digits Prefix to Remove Prefix to Add IP Addr Description Outgoing Calls Other Details: Voip Location/ID:____________________________ Inbound Phonebook Prefix to Remove Prefix to Add Description Incoming Calls Outbound Phonebook Destin.
Phonebook Example MultiVOIP FX Quick Start Guide Enlarged Phonebook Worksheet 40
MultiVOIP FX Quick Start Guide Connectivity Test Connectivity Test The procedures “Phone/IP Starter Configuration” and “Phonebook Starter Configuration” must be completed before you can do this procedure. 1. These connections must be made: MultiVOIP to local phone station –OR-MultiVOIP to extension of key phone system MultiVOIP to command PC MultiVOIP to Internet 2. Inbound Phonebook and Outbound Phonebook must both be set up with at least one entry in each.
Connectivity Test MultiVOIP FX Quick Start Guide 8. Read console messages recorded on HyperTerminal. Console Messages from Originating VOIP. The voip unit that originates the call will send back messages like that shown below.
MultiVOIP FX Quick Start Guide Troubleshooting Troubleshooting If you cannot establish connectivity between two voips in the system, follow the steps below to determine the problem. 1. Ping both MultiVOIP units to confirm connectivity to the network. 2. Verify the telephone connections. Check cabling. Are connections well seated? To correct receptacle? Are telephone Interface Parameter settings correct? Remember that each voip channel is separately configurable. 3. Verify phonebook configuration. 4.
Chapter 3: Mechanical Installation and Cabling 44
MultiVOIP FX User Guide Mechanical Installation & Cabling Introduction When MVPFX2-4 or MVPFX2-8 units are to be installed into a rack, two able-bodied persons should participate. The MVPFX2-2 is a table-top unit that can generally be handled easily by one person. Please read the safety notices before beginning installation. Safety Warnings General Safety This product must be disconnected from its power source and from the telephone network interface when servicing.
Mechanical Installation & Cabling MultiVOIP FX User Guide Safety Warnings Telecom 1. Never install telephone wiring during a lightning storm. 2. Never install a telephone jack in wet locations unless the jack is specifically designed for wet locations. 3. This product is to be used with UL and UL listed computers. 4. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. 5. Use caution when installing or modifying telephone lines. 6.
MultiVOIP FX User Guide Mechanical Installation & Cabling Unpacking Your MultiVOIP When unpacking your MultiVOIP, check to see that all of the items shown are included in the box. For the various MultiVOIP models, the contents of the box will be different. Study the particular illustration below that is appropriate to the model you have purchased. If any box contents are missing, contact MultiTech Tech Support at 1-800-972-2439.
Mechanical Installation & Cabling MultiVOIP FX User Guide Unpacking the MVPFX2-2 Figure 3-2: Unpacking the MVPFX2-2 48
MultiVOIP FX User Guide Mechanical Installation & Cabling Rack Mounting Instructions for MVPFX2-4 & MVPFX2-8 The MultiVOIPs can be mounted in an industry-standard EIA 19-inch rack enclosure, as shown in Figure 33.
Mechanical Installation & Cabling MultiVOIP FX User Guide Safety Recommendations for Rack Installations of MVPFX2-4 or MVPFX2-8 Mounting: Mechanically, this unit is designed for a one-high industry standard EIA 19-inch rack enclosure. The product must be installed by qualified service personnel in a restricted-access area, in accordance with articles 110-16, 10-17, and 110-18 of the National Electrical Code, ANSI/NFPA 70.
MultiVOIP FX User Guide Mechanical Installation & Cabling 19-Inch Rack Enclosure Mounting Procedure Attaching the MultiVOIP to a rack-rail of an EIA 19-inch rack enclosure will certainly require two persons. Essentially, the technicians must attach the brackets to the MultiVOIP chassis with the screws provided, as shown in Figure 3-4, and then secure unit to rack rails by the brackets, as shown in Figure 3-5. Because equipment racks vary, screws for rack-rail mounting are not provided.
Mechanical Installation & Cabling MultiVOIP FX User Guide Cabling Procedure for MVPFX2-4/8 Cabling involves connecting the MultiVOIP to your LAN and telephone equipment. 1. Connect the power cord supplied with your MultiVOIP to a live AC outlet and to the power connector on the back of the MultiVOIP as shown at top right in Figure 3-6.
MultiVOIP FX User Guide Mechanical Installation & Cabling 5. Repeat step 4 to connect the remaining telephone equipment to each channel on your MultiVOIP. Although a MultiVOIP’s channels are often all configured identically, each channel is individually configurable. So, for example, some channels of a MultiVOIP might use the FXO interface and others the FXS. 6. Ensure that the unit is properly connected to earth ground by verifying that it is reliably grounded when mounted within a rack.
Mechanical Installation & Cabling MultiVOIP FX User Guide 4. For an FXS connection: Examples - analog phone, fax machine, Key Telephone System Connect one end of an RJ-11 phone cord to the Channel 1 FXS connector on the back of the MultiVOIP. Connect the other end to the device or phone jack. For an or FXO connection: Examples - PBX extension, POTS line from telco central office Connect one end of an RJ-11 phone cord to the Channel 1 FXO connector on the back of the MultiVOIP.
Chapter 4: MultiVOIP & Auxiliary Software 55
MultiVOIP & Auxiliary Software MultiVOIP FX User Guide Introduction The software (firmware) that runs the MVPFX2 unit resides within the MVPFX2 unit and is contacted through a web browser. As such, there is no MultiVOIP configuration software to install. However, the PC operating the web browser GUI must be equipped with an up-to-date version of Java. If an up-to-date version is not already present on the PC, it must be installed from the MultiVOIP CD or from the Java website.
Chapter 5: Technical Configuration 57
Technical Configuration MultiVOIP FX User Guide Configuring the MultiVOIP There are two ways in which the MultiVOIP must be configured before operation: technical configuration and phonebook configuration. Technical Configuration. First, the MultiVOIP must be configured to operate with technical parameter settings that will match the equipment with which it interfaces. There are five types of technical parameters that must be set.
MultiVOIP FX User Guide Technical Configuration Configuration by Web GUI This manual primarily describes configuration of the MultiVOIP with the web GUI. Pre-Requisites To complete the configuration of the MultiVOIP unit, you must know several things about the overall system.
Technical Configuration MultiVOIP FX User Guide Telephony Interface Parameters The following parameters must be known about the PBX or telco central office equipment to which the analog MultiVOIP will connect: Phone Parameters Ask phone company or telecom manager.
MultiVOIP FX User Guide Technical Configuration Procedure for Configuration by Web GUI (Summary) After the MultiVOIP configuration software has been installed in the ‘Command’ PC (which is connected to the MultiVOIP unit), several steps must be taken to configure the MultiVOIP to function in its specific setting. Although the summary below includes all of these steps, some are optional. 1. Check Power and Cabling. 2. Start MultiVOIP web-based Configuration Program. 3. Confirm Connection. 4.
Technical Configuration MultiVOIP FX User Guide Operation of MultiVOIP through web GUI requires up-to-date version of Java. If Java has not yet been installed, follow these instructions: A. Install up-to-date Java program from MultiVOIP product CD (on first use only). B. Open web browser. C. Browse to IP address of MultiVOIP unit. D. If username and password have been established, enter them when when prompted. E. Set browser to allow pop-ups.
MultiVOIP FX User Guide Technical Configuration 5. Set IP Parameters. Click on IP Parameters in the sidebar list. In each field, enter the values that fit your particular network.
Technical Configuration MultiVOIP FX User Guide The IP Parameters fields are described in the tables and text passages below. Note that both DiffServ parameters (Call Control PHB and VoIP Media PHB) must be set to zero if you enable Packet Prioritization (802.1p). Nonzero DiffServ values negate the prioritization scheme.
MultiVOIP FX User Guide Technical Configuration IP Parameter Definitions (cont’d) Field Name Values Description IP Parameter fields Gateway Name alphanumeric Descriptor of current voip unit to distinguish it from other units in system. Enable DHCP Y/N Dynamic Host disabled by default Configuration Protocol is a method for assigning IP address and other IP parameters to computers on the IP network in a single message with great flexibility.
Technical Configuration MultiVOIP FX User Guide The IP Datagram with Header, Its Type-of-Service field, & DiffServ bits => 0 VERS 4 HLEN 8 16 19 24 31 TOTAL LENGTH TYPE OF SERVICE FLAGS IDENTIFICATION FRAGMENT OFFSET TIME TO LIVE PROTOCOL HEADER CHECKSUM SOURCE IP ADDRESS DESTINATION IP ADDRESS IP OPTIONS (if any) PADDING … end of header DATA … The TOS field consists of eight bits, of which only the first six are used. These six bits are called the “Differentiated Service Codepoint” or DSCP bits.
MultiVOIP FX User Guide Technical Configuration IP Parameter Definitions (cont’d) Field Name Values Description DNS Parameter fields Enable DNS Y/N Default = disabled DNS Server IP Address 4-places, 0-255. Enables Domain Name Space/System function where computer names are resolved using a worldwide distributed database. IP address of specific DNS server to be used to resolve Internet computer names.
Technical Configuration MultiVOIP FX User Guide 8. Set Voice/FAX Parameters. Click on Voice/FAX in the sidebar list. In each field, enter the values that fit your particular network.
MultiVOIP FX User Guide Technical Configuration Note that Voice/FAX parameters are applied on a channel-by-channel basis. However, once you have established a set of Voice/FAX parameters for a particular channel, you can apply this entire set of Voice/FAX parameters to other channels by using the Copy Channel button and its dialog box. The Voice/FAX Parameters fields are described in the tables below.
Technical Configuration MultiVOIP FX User Guide Voice/Fax Parameter Definitions (cont’d) Field Name Values DTMF Parameters Duration 60 – 3000 (DTMF) ms Description When DTMF: Out of Band is selected, this setting determines how long each DTMF digit ‘sounds’ or is held. Default = 100 ms. DTMF In/Out of Band Out of Band, or Inband When DTMF Out of Band is selected, the MultiVOIP detects DTMF tones at its input and regenerates them at its output.
MultiVOIP FX User Guide Technical Configuration Voice/Fax Parameter Definitions (cont’d) Coder Parameters Coder Manual or Determines whether selection of Autocoder is manual or automatic. matic When Automatic is selected, the local and remote voice channels will negotiate the voice coder to be used by selecting the highest bandwidth coder supported by both sides without exceeding the Max Bandwidth setting. G.723, G.729, or G.711 are negotiated. Selected G.
Technical Configuration MultiVOIP FX User Guide Voice/Fax Parameter Definitions Field Name Values Description AutoCall Parameters Auto Call AutoCall The AutoCall option enables the local MultiVOIP to call a remote MultiVOIP without the user having to dial a Phone Directory Database number. As soon as you access the local MultiVOIP voice/fax channel, the MultiVOIP immediately connects to the remote MultiVOIP identified in the Phone Number box of this option.
MultiVOIP FX User Guide Technical Configuration Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Dynamic Jitter Dynamic Dynamic Jitter defines a minimum Jitter Buffer and a maximum jitter value for voice communications. When receiving voice packets from a remote MultiVOIP, varying delays between packets may occur due to network traffic problems. This is called Jitter. To compensate, the MultiVOIP uses a Dynamic Jitter Buffer.
Technical Configuration MultiVOIP FX User Guide Voice/Fax Parameter Definitions (cont’d) Field Name Values Description Dynamic Jitter Maximum Jitter Value 20 to 200 ms The maximum dynamic jitter buffer of 200 milliseconds is the maximum delay tolerable over a high jitter network. Default = 200 msec Initial Jitter Value 20 – 200 ms default = 20 ms The starting value (in ms) of the Jitter Buffer. This value will change itself from the starting value depending on the needs of the jitter buffer.
MultiVOIP FX User Guide Technical Configuration Voice/Fax Parameter Definitions (cont’d) ) Field Name Values Description Auto Disconnect Automatic Disconnection -- The Automatic Disconnection group provides four options which can be used singly or in any combination. Jitter Value 1-65535 milliseconds The Jitter Value defines the average inter-arrival packet deviation (in milliseconds) before the call is automatically disconnected. The default is 300 milliseconds.
Technical Configuration MultiVOIP FX User Guide Voice/Fax Parameter Definitions (cont’d) Field Name Values Description Advanced Features Silence Y/N Compression Determines whether silence compression is enabled (checked) for this voice channel. With Silence Compression enabled, the MultiVOIP will not transmit voice packets when silence is detected, thereby reducing the amount of network bandwidth that is being used by the voice channel. Default = on.
MultiVOIP FX User Guide Technical Configuration 7. Set Telephony Interface Parameters. Click on Interface in the sidebar list. In each field, enter the values that fit your particular network. The kinds of parameters for which values must be chosen depend on which type of telephony supervisory signaling or interface is used (FXO or FXS Loop Start). We present here the various parameters grouped and organized by interface type.
Technical Configuration MultiVOIP FX User Guide Note that Interface parameters are applied on a channel-by-channel basis. However, once you have established a set of Interface parameters for a particular channel, you can apply this entire set of Interface parameters to other channels by using the Copy Channel button and its dialog box.
MultiVOIP FX User Guide Technical Configuration FXS Loop Start Parameters. The parameters applicable to FXS Loop Start are shown in the figure below and described in the table that follows. FXS Loop Start Interface: Parameter Definitions Field Name Values Description Select Channel 1-2 (MVPFX2-2); 1-4 (MVPFX2-4); 1-8 (MVPFX2-8) Indicates the voip channel to which parameter values will be assigned.
Technical Configuration MultiVOIP FX User Guide FXS Loop Start Interface: Parameter Definitions (cont’d) Field Name Values Description FXS Options fields Ring Count , FXS 1-99 Current Loss Y/N Maximum number of rings that the MultiVOIP will issue before giving up the attempted call. When enabled, the MultiVOIP will interrupt loop current in the FXS circuit to initiate a disconnection. This tells the device connected to the FXS port to hang up.
MultiVOIP FX User Guide Technical Configuration FXS Loop Start Interface: Parameter Definitions (cont’d) Field Name Values Description Caller ID fields Enable (cont’d) Y/N In general, the forms of the ‘Caller Name’ and ‘Caller Phone Number’ differ depending on the IP transmission protocol used (H.323, SIP, or SPP) and upon entries in the phonebook screens of the remote (CID generating) voip unit. For MVPFX2 units, only the SIPrelated Caller ID options are available.
Technical Configuration MultiVOIP FX User Guide FXO Parameters. The parameters applicable to the FXO telephony interface type are shown in the figure below and described in the table that follows.
MultiVOIP FX User Guide Technical Configuration FXO Interface: Parameter Definitions* Field Name Values Description Select Channel 1-2 (MVPFX2-2); 1-4 (MVPFX2-4); 1-8 (MVPFX2-8) Indicates the voip channel to which parameter values will be assigned. Interface Type FXO Enables FXO functionality. Caller ID fields Type Bellcore Enable Y/N The MultiVOIP currently supports only one implementation of Caller ID.
Technical Configuration MultiVOIP FX User Guide FXO Interface: Parameter Definitions* FXO Options Ring Count 1-99 Number of rings required before the MultiVOIP answers the incoming call. No Response Timer 1 – 65535 (in seconds) Length of time before call connection attempt is abandoned. Flash Generation 50 - 1500 milliseconds Length of flash hook that will be generated and sent out when the remote end initiates a flash hook and it is regenerated locally. Default = 600 ms.
MultiVOIP FX User Guide Technical Configuration FXO Interface: Parameter Definitions* Disconnect Options Sequence 1st tone pair + 2nd tone pair These are DTMF tone pairs constitute 2-part sequences that signal call disconnection. Values for first tone pair are: *, #, 0, 1-9, and A-D. Values for second tone pair are: none, 0, 1-9, A-D, *, and #. The tone pairs 1-9, 0, *, and # are the standard DTMF pairs found on phone sets.
Technical Configuration MultiVOIP FX User Guide The Caller ID feature has dependencies on both the telco central office and the MultiVOIP phone book. See the diagram series below. CID Flow Call is received here. CID FXS Terminating VoIP xxxyyyzzzz J.Q. Public Display shows: Clock: 5-31, 1:42pm CID Number: 763-555-8794 CID Name: Melvin Jones Time Stamp: Date: 05/31 Time:1:42pm CID Generating VoIP IP Network FXO Call originates here at 1:42pm, May 31.
MultiVOIP FX User Guide Technical Configuration 8. Set Call Signaling Parameters. Click on Call Signaling in the sidebar list.
Technical Configuration MultiVOIP FX User Guide The tables below describe all fields in the Call Signaling screen. Call Signaling Parameter Definitions Field Name Values Description SIP Parameters Signaling Port numeric Port number on which the MultiVOIP UserAgent software module will be waiting for any incoming SIP requests. Default = 5060 Use SIP Proxy Y/N Allows the MultiVOIP to work in conjunction with a proxy server. Proxy Parameters Proxy Domain Name / IP Address n.n.n.
MultiVOIP FX User Guide Technical Configuration Call Signaling Parameter Definitions Field Name Values Description Proxy Parameters (cont’d) User Name Values: alphanumeric Description: Identifier used when proxy server is used in network. If a proxy server is used in a SIP voip network, all clients must enter both a User Name and a Password before being allowed to make a call. Password Values: alphanumeric Description: Password for proxy server function. See “User Name” description above.
Technical Configuration MultiVOIP FX User Guide The Regional Parameters screen will appear. For the country selected, the standard set of frequency pairs will be listed for dial tone, busy tone, ‘unobtainable’ tone (fast busy or trunk busy), ring tone, and other, more specialized tones. In the Country/Region field, select the option that fits your particular system. When you choose a Country, you choose an entire set of tones and those tones cannot be altered.
MultiVOIP FX User Guide Field Name Technical Configuration “Regional Parameter” Definitions Values Description Standard Tones fields Type column dial tone, ring tone, busy tone, unobtainable tone (fast busy), survivability tone, re-order tone Frequency 1 Frequency 2 freq. in Hertz freq. in Hertz Type of telephony tone-pair for which frequency, gain, and cadence are being presented. Lower frequency of pair. Higher frequency of pair.
Technical Configuration MultiVOIP FX User Guide After selecting the appropriate Country/Region for your system, click OK. A screen will appear confirming that the configuration has been updated. You must select Save and Apply in the sidebar menu to make the change permanent. 10. Set Log Reporting Method. The Logs screen lets you choose how the VoIP administrator will receive log reports about the MultiVOIP’s performance and the phone call traffic that is passing through it.
MultiVOIP FX User Guide Technical Configuration The Logs/Traces screen will appear. If you enable console messages, you can customize the types of messages to be included/excluded in log reports by clicking on the “Filters” button and using the Console Messages Filter Settings screen (see subsequent page). If you use the logging function, select the logging option that applies to your VoIP system design. If you intend to use a SysLog Server program for logging, click in that Enable check box.
Technical Configuration Field Name Enable Console Messages MultiVOIP FX User Guide “Logs” Screen Definitions Values Description Y/N Allows MultiVOIP debugging messages to be read via a basic terminal program like HyperTerminal ™ or equivalent. Normally, this should be disabled because it uses MultiVOIP processing resources. Console messages are meant for tech support personnel.
MultiVOIP FX User Guide Technical Configuration To customize console messages by category and/or by channel, click on “Filters” and use the Console Messages Filters Settings screen.
Technical Configuration MultiVOIP FX User Guide 11. View System Information screen and set updating interval (optional). To reach this dialog box, click System Information in the sidebar menu. This screen presents vital system information at a glance. Its primary use is in troubleshooting. System Information Parameter Definitions Field Name Values Description Boot Version nn.nn Indicates the version of the code that is used at the startup (booting) of the voip.
MultiVOIP FX User Guide Technical Configuration System Information Parameter Definitions (cont’d) Field Name Values Description Configuration Version nn.nn.nn. nn alphanumeric Indicates version of MultiVOIP Configuration software (which includes screens for IP Parameters, SMTP Parameters, Regional Parameters, etc.). Phone Book Version numeric Indicates the version of the inbound and outbound phonebook portion of the MultiVOIP software. MSP Version nn.
Technical Configuration MultiVOIP FX User Guide The frequency with which several administrative screens are updated (the System Information, Call Progress, and IP Statistics screens) is determined by a setting in the Logs/Traces screen. 12. About Packetization Time. You can use the Packetization Time screen to specify definite packetization rates for coders selected in the Voice/FAX Parameters screen (in the “Coder” group of fields).
MultiVOIP FX User Guide Technical Configuration Packetization Time Screen Packetization rates can be set separately for each channel. The table below presents the ranges and increments for packetization rates.
Technical Configuration MultiVOIP FX User Guide Once the packetization rate has been set for one channel, it can be copied into other channels by using the Copy Channel screen. 13. Saving the MultiVOIP Configuration. When values have been set for all of the MultiVOIP’s various operating parameters, click on Save & Apply in the sidebar. NOTE: It is possible to return all parameters to their factory default values by using the Restore Factory Defaults command.
Chapter 6: Phonebook Configuration 101
Phone Book Configuration MultiVOIP FX User Guide Configuring MultiVOIP Phonebooks When a VoIP serves a PBX system, it’s important that the operation of the VoIP be transparent to the telephone end user. That is, the VoIP should not entail the dialing of extra digits to reach users elsewhere on the network that the VoIP serves.
MultiVOIP FX User Guide Phone Book Configuration Phonebook configuration screens are accessed using the sidebar menu. 1. Select Outbound Phone Book/List Entries. Fields in the “Details” section describe various SIP parameters. Click Add.
Phone Book Configuration MultiVOIP FX User Guide 2. The Outbound Phone Book Add Entry screen appears. Enter Outbound PhoneBook data for your MultiVOIP unit.
MultiVOIP FX User Guide Phone Book Configuration The fields of the Outbound Phone Book Add Entry screen are described in the table below. Outbound Phone Book Add Entry screen: Field Definitions Field Name Values Description Accept Any Number Y/N When checked, “Any Number” appears as the value in the Destination Pattern field. The Any Number feature works differently depending on whether or not an external SIP Proxy routing device is used. When no external routing device is used.
Phone Book Configuration MultiVOIP FX User Guide Outbound Phone Book Add Entry screen: Field Definitions (cont’d) Field Name Values Description Destination Pattern prefixes, area codes, exchanges, line numbers, extensions Defines the beginning of dialing sequences for calls that will be connected to another VOIP in the system. Numbers beginning with these sequences are diverted from the PTSN and carried on Internet or other IP network. Total Digits as needed This field currently disabled.
MultiVOIP FX User Guide Phone Book Configuration Outbound Phone Book Add Entry screen: Field Definitions (cont’d) Field Name Values Description SIP Fields Use Proxy Transport Protocol Y/N Select if proxy server is used. TCP or Voip administrator must choose UDP between UDP and TCP transmission protocols. UDP is a high-speed, low-overhead connectionless protocol where data is transmitted without acknowledgment, guaranteed delivery, or guaranteed packet sequence integrity.
Phone Book Configuration MultiVOIP FX User Guide 3. Select Inbound PhoneBook | List Entries. Click Add.
MultiVOIP FX User Guide Phone Book Configuration 4. The Inbound Phone Book Add Entry screen appears.
Phone Book Configuration MultiVOIP FX User Guide Enter Inbound PhoneBook data for your MultiVOIP. The fields of the Inbound Phone Book Add Entry screen are described in the table below. Inbound Phone Book Add Entry screen: Field Definitions Field Name Values Accept Any Number Values: Y/N Description Description: When checked, “Any Number” appears as the value in the Remove Prefix field.
MultiVOIP FX User Guide Phone Book Configuration 5. When your Outbound and Inbound PhoneBook entries are completed, click on Save and Apply in the sidebar menu to save your configuration. You can change your configuration at any time as needed for your system. There are two “Edit Entry” screens for revising outbound and inbound phone book entries.
Phone Book Configuration MultiVOIP FX User Guide The “Next Entry” and “Previous Entry” buttons allow you to go from one entry to the next without interruption. You must click OK to confirm the change before moving on to the next entry.
MultiVOIP FX User Guide Phone Book Configuration Phonebook Examples The following example demonstrates how Outbound and Inbound PhoneBook entries work in a situation of multiple area codes. Consider a company with offices in Minneapolis and Baltimore. The system depicted is SIP. However, the phonebook entries presented are still applicable for SIP systems.
Phone Book Configuration MultiVOIP FX User Guide An outline of the equipment setup in both offices is shown below. Local-Call Area Codes: 612, 651, 952 Company HQ. Minneapolis North Sub. area 763 PBX -51 74 VoIP 200.2.10.3 -5173 -5172 -5171 717-5170 IP Network R o u t e r Overlay Area Code: 443 VoIP Baltimore Sales Ofc. area 410 PBX -7003 200.2.9.
MultiVOIP FX User Guide Phone Book Configuration The screen below shows Outbound PhoneBook entries for the VOIP located in the company’s Baltimore facility. The entries in the Minneapolis VOIP’s Inbound PhoneBook match the Outbound PhoneBook entries of the Baltimore VOIP, as shown below.
Phone Book Configuration MultiVOIP FX User Guide To call the Minneapolis/St. Paul area, a Baltimore employee must dial eleven digits. (In this case, we are assuming that the Baltimore PBX does not require an “8” or “9” to seize an outside phone line.) If a Baltimore employee dials any phone number in the 612 area code, the call will automatically be handled by the company’s voip system. Upon receiving such a call, the Minneapolis voip will remove the digits “1612”.
MultiVOIP FX User Guide Phone Book Configuration Similarly, the Inbound PhoneBook for the Baltimore VOIP (shown first below) generally matches the Outbound PhoneBook of the Minneapolis VOIP (shown second below). Notice the extended prefix to be removed: 14103257. This entry allows Minneapolis users to contact Baltimore co-workers as though they were in the Minneapolis facility, using numbers in the range 7000 to 7999. Note also that a comma (as in the entry 9,443) denotes a delay in dialing.
Phone Book Configuration MultiVOIP FX User Guide The Outbound PhoneBook for the Minneapolis VOIP is shown below. The third destination pattern, “7” facilitates reception of co-worker calls using local-appearing-extensions only. In this case, the “Add Prefix” field value for this phonebook entry would be “1410325” .
MultiVOIP FX User Guide Phone Book Configuration Configuring Mixed Digital/Analog VOIP Systems Analog MultiVOIP units, like the MVPFX2-2/4/8 units and the MVP-210/410/810/410SS/810SS units are compatible with digital MultiVOIP units like the MVP2410. In many cases, digital and analog VOIP units will appear in the same telephony/IP system. In addition to MVP-210/410/810 MultiVOIP units (Series II units), legacy analog VOIP units (Series I units made by MultiTech) may be included in the system, as well.
Phone Book Configuration MultiVOIP FX User Guide These seven phone books are shown below. Phone Book for Series I Analog VOIP Host Unit (Site B) VOIP Dir # -ORDestination Pattern IP Address Channel Comments 102 200.2.9.8 2 Site B, FXS channel. 101 200.2.9.8 1 Site B, FXO channel. 421 200.2.9.6 1 Site E FXS channel. 201 200.2.9.7 1 Site A, FXS channel. 1615 xxx xxxx 200.2.9.9 0 (Note 2.) Gives remote voip users access to local PSTN of Site D (Pierre, SD, area code 615). 3xxx 200.2.
MultiVOIP FX User Guide Phone Book Configuration Outbound Phone Book for MVP2410 Digital VOIP (Site D) Destin. Pattern Remove Prefix Add Prefix IP Address 201 1507 1507 101# 200.2.9.7 200.2.9.8 Note 3. 102 200.2.9.8 421 1402 200.2.9.6 200.2.9.5 Comment To originate calls to Site A (Bismarck). To originate calls to Rochester local PSTN using the FXO channel (channel #1) of the Site B VOIP. To originate calls to phone connected to FXS port (channel #2) of the Site B VOIP.
Phone Book Configuration MultiVOIP FX User Guide Outbound Phone Book for MVP410 Analog VOIP (Site F) Destin. Pattern 201 1507 Remove Prefix Add Prefix IP Address Comment To originate calls to Site A (Bismarck). To originate calls to any PSTN phone in Note 3. Rochester area using the FXO channel (channel #1) of the Site B VOIP. 102 200.2.9.8 To originate calls to phone connected to FXS port (channel #2) of the Site B VOIP (Rochester). 421 200.2.9.6 Calls to Site E (Cheyenne). 1615 200.2.9.
MultiVOIP FX User Guide Phone Book Configuration Outbound Phone Book for MVPFX2 Analog VOIP (Site E) Destin. Pattern Remove Prefix 201 1507 1507 Add Prefix IP Address Comment To originate calls to Site A. To originate calls to any PSTN phone in Note 3. Rochester area using the FXO channel (channel #1) of the Site B VOIP. 102 200.2.9.8 To originate calls to phone connected to FXS port (channel #2) of the Site B VOIP. 1402 200.2.9.
Phone Book Configuration MultiVOIP FX User Guide Call Completion Summaries Site A calling Site C, Method 1 1. Dial 101. 2. Hear dial tone from Site B. 3. Dial 7175662. 4. Await completion. Talk. Site A calling Site C, Method 2 1. Dial 101#7175662 2. Await completion. Talk. Note: Series I analog VOIP gateways will allow completion by Method 2. Others will not. Site C calling Site A 1. Dial 7175000. 2. Hear dial tone from Site B VOIP. 3. Dial 201. 4. Await completion. Talk.
MultiVOIP FX User Guide Phone Book Configuration Site D calling Site C 1. Dial 915077175662. 2. “9” gets outside line. On some PBXs, an “8” may be used to direct calls to the VOIP, while “9” directs calls to the PSTN. However, some PBX units can be programmed to identify the destination patterns of all calls to be directed to the VOIP. 3. PBX at Site D is programmed to divert all calls made to the 507 area code and exchange 717 into the VOIP network.
Phone Book Configuration MultiVOIP FX User Guide Site D calling Site F A voip call from Pierre PBX to extension 7424 on the key telephone system in Lincoln, Nebraska. A. The required entry in the Pierre Outbound Phonebook to facilitate origination of the call, would be 1402263742. The call would be directed to the Lincoln voip’s IP address, 200.2.9.5. (Generally on such a call, the caller would have to dial an initial “9.” But typically the PBX would not pass the initial “9” to the voip.
MultiVOIP FX User Guide Phone Book Configuration Site F calling Site D A voip call from a Lincoln key extension to extension 3117 on the PBX in Pierre, South Dakota. A. The required entry in the Lincoln Outbound Phonebook to facilitate origination of the call, would be “31”. The string “1615492” would have to be added as a prefix. The call would be directed to the Pierre voip’s IP address, 200.2.9.9. B.
Chapter 7: Operation and Maintenance 128
MultiVOIP FX User Guide Operation & Maintenance Operation and Maintenance Summary There are several groups of software screens that facilitate basic operation and maintenance of the MultiVOIP.
Operation and Maintenance MultiVOIP FX User Guide System Information screen This screen presents vital system information at a glance. Its primary use is in troubleshooting. This screen is accessibleby clicking System Information in the sidebar menu.
MultiVOIP FX User Guide Operation & Maintenance System Information Parameter Definitions Field Name Values Description Boot Version nn.nn alphanumeric Indicates the version of the code that is used at the startup (booting) of the voip. The boot code version is independent of the software version. Firmware Version nn.nn.nn alphanumeric Indicates the version of the MultiVOIP firmware. Configuration Version nn.nn. nn.nn alphanumeric Indicates the version of the MultiVOIP configuration software.
Operation and Maintenance MultiVOIP FX User Guide The frequency with which several administrative screens are updated (the System Information, Call Progress, and IP Statistics screens) is determined by a setting in the Logs/Traces screen.
MultiVOIP FX User Guide Operation & Maintenance Statistics Screens Ongoing operation of the MultiVOIP, whether it is in a MultiVOIP/PBX setting or MultiVOIP/telco-office setting, can be monitored for performance using the Statistics functions of the MultiVOIP software. About Call Progress Accessing Call-Progress Statistics Channel Icons (Main Screen Lower Left) To access the Call Progress Details screen, click on “Call Progress” in the sidebar menu.
Operation and Maintenance MultiVOIP FX User Guide The Call Progress Details Screen Call Progress Details: Field Definitions Field Name Values Description Channel 1-n Number of data channel or time slot on which the call is carried. This is the channel for which callprogress details are being viewed. Call Details Duration Hours: Minutes: Seconds The length of the call in hours, minutes, and seconds (hh:mm:ss).
MultiVOIP FX User Guide Operation & Maintenance Call Progress Details: Field Definitions Field Name Values Description Packet Details Packets Sent integer value The number of data packets sent over the IP network in the course of this call. Packets Rcvd integer value The number of data packets received over the IP network in the course of this call. Bytes Sent integer value The number of bytes of data sent over the IP network in the course of this call.
Operation and Maintenance MultiVOIP FX User Guide Call Progress Details: Field Definitions (cont’d) From – To Details Description From field alphanumeric string Description of calling party. Gateway Name (from) alphanumeric string Identifier for the VOIP gateway that handled the origination of this call. IP Address (from) x.x.x.x, where x has a range of 0 to 255 IP address from which the call was received. Options SC Displays VOIP transmission options in use on the current call.
MultiVOIP FX User Guide Operation & Maintenance Call Progress Details: Field Definitions (cont’d) Field Name Values Description Call Status fields Silence Compression SC “SC” stands for Silence Compression. With Silence Compression enabled, the MultiVOIP will not transmit voice packets but instead will transmit SID (Silent Indication) packets when silence is detected. This feature reduces the amount of network bandwidth that is being used by the voice channel.
Operation and Maintenance MultiVOIP FX User Guide About IP Statistics To access the IP Statistics screen, click on “IP Statistics” in the sidebar menu.
MultiVOIP FX User Guide Operation & Maintenance IP Statistics: Field Definitions Field Name Values Description UDP versus TCP. (User Datagram Protocol versus Transmission Control Protocol). UDP provides unguaranteed, connectionless transmission of data across an IP network. By contrast, TCP provides reliable, connection-oriented transmission of data. Field Name IP Statistics: Field Definitions Values Description IP Address n.n.n.
Operation and Maintenance MultiVOIP FX User Guide IP Statistics: Field Definitions (cont’d) Field Name Values Total Packets (cont’d) Received with Errors integer value UDP Packets Description Sum of data packets of all types. Total number of error-laden packets received by this VOIP gateway since the last “clearing” or resetting of the counter within the MultiVOIP software. User Datagram Protocol packets.
MultiVOIP FX User Guide Operation & Maintenance IP Statistics: Field Definitions (cont’d) RTP Packets Voice signals are transmitted in Realtime Transport Protocol packets. RTP packets are a type or subset of UDP packets. Transmit ted integer value Number of RTP packets transmitted by this VOIP gateway since the last “clearing” or resetting of the counter within the MultiVOIP software.
Operation and Maintenance MultiVOIP FX User Guide General Operation Functions Several basic software functions are accessible from the MultiVoip sidebar menu, as shown below. Clicking on the option will bring up the corresponding screen. (Note that online Help has not yet been implemented.) Change Username/Password To access the MultiVOIP web GUI, you must set up a username and a password. Establishing a Username and Password 1. Go to the Change Username/Password screen.
MultiVOIP FX User Guide Operation & Maintenance About Passwords & Login/Logout from Specific Computers The first time you access the MultiVOIP web GUI from a particular computer, you must enter the Username and Password. If you close the browser without logging out (by clicking on Logout and clicking Yes), you will be able to access the MultiVOIP again for the next 15 minutes from that computer without logging in (that is, without entering your Username and Password).
Operation and Maintenance MultiVOIP FX User Guide Logout To log out, click on Logout in the sidebar menu and then click Yes to confirm your intention to log out of the MultiVOIP program. After you log out, you must enter your username and password again in order to access the MultiVOIP web GUI. Save & Apply After you have changed MultiVOIP parameter values, you must invoke the Save & Apply command to make the changes permanent.
MultiVOIP FX User Guide Operation & Maintenance Reboot Voip The Reboot Voip command allows you to reboot the MultiVOIP unit on demand. In the general course of operation, this command will not be needed. The command is included, however, to provide a remedy for situations when, by unexpected circumstances, code becomes corrupt and normal operation goes awry. To invoke the Reboot Voip command, click on Reboot Voip in the sidebar menu and click OK to confirm your choice to reboot.
Operation and Maintenance MultiVOIP FX User Guide Upgrading MultiVOIP Firmware Introduction From time to time, a new version of the MVPFX2 firmware may be issued. When a new firmware version is issued, you can overwrite the MultiVOIP with the new code either by using a TFTP server or by using an FTP client and contacting the FTP server that resides on the MVPFX2 unit itself.
MultiVOIP FX User Guide Operation & Maintenance Obtaining Updated Firmware Generally, updated firmware must be downloaded from the MultiTech web/FTP site to the user’s PC before it can be downloaded from that PC to the MultiVOIP. Note that the structure of the MultiTech web/FTP site may change without notice. However, firmware updates can generally be found using standard web techniques. For example, you can access updated firmware by doing a search or by clicking on Support.
Operation and Maintenance MultiVOIP FX User Guide Once the updated firmware has been located, it can be downloaded from the web/ftp site using normal PC/Windows procedures. While the next 3 screens below pertain to the MVP3010, similar screens will appear for any MultiVOIP model described in this manual. MVP3000x.EXE from ftp.multitech.com Saving: MVP3000x.EXE from ftp.multitech.com Estimated time left: Not known (Opened so far 781 KB) Download to: C:\VoipSystem\MVP3000\...\MVP301f.
MultiVOIP FX User Guide Operation & Maintenance Generally, the firmware file will be a self-extracting compressed file (with .zip extension), which must be expanded (decompressed, or “unzipped”) on the user’s PC in a user-specified directory. C:\Acme-Inc\MVP3000-firm Upgrading MultiVOIP Firmware via FTP Client and Voip’s Built-In FTP Server Function MultiTech has built an FTP server into the MultiVOIP unit.
Operation and Maintenance MultiVOIP FX User Guide To transfer files using the FTP server functionality in the MultiVOIP, follow these directions. 1. Establish Network Connection and IP Addresses. Both the controller PC and the MultiVOIP unit(s) must be connected to the same IP network. An IP address must be assigned for each. IP Address of Control PC ____ . ____ . ____ . ____ IP Address of voip unit #1 ____ . ____ . ____ . ____ : : : : : . . . . IP address of voip unit #n ____ .
MultiVOIP FX User Guide Operation & Maintenance 3. Install FTP Client Program or Use Substitute. You should install an FTP client program on the controller PC. FTP file transfers can be done using a web browser (e.g., Mozilla or Internet Explorer) in conjunction with a local Windows browser a (e.g., Windows Explorer), but this approach is somewhat clumsy (it requires use of two application programs rather than one) and it limits downloading to only one VOIP unit at a time.
Operation and Maintenance MultiVOIP FX User Guide 5. Identify Files to be Updated. Determine which files you want to update. Three types of files can be updated using the FTP feature. File Type File Names Description firmware “bin” file mvpapp This is the MultiVOIP firmware file. Only one file of this type will be in the directory. file system mvpfs-img The MultiVOIP filesystem file in which are stored the GUI and the default values of GUI operating parameters.
MultiVOIP FX User Guide Operation & Maintenance 8. Invoke Download. Downloading can be done with a web browser or with an FTP client program. 8A. Download with Web Browser. 8A1. In the local Windows browser, locate the directory holding the MultiVOIP program files. The default location will be C:\Program Files \Multi-Tech Systems \MultiVOIP xxxx yyyy (where x and y represent MultiVOIP model numbers and software version numbers). 8A2. Drag-and-drop files from the local Windows browser (e.g.
Operation and Maintenance MultiVOIP FX User Guide You may be asked to confirm the overwriting of files on the MultiVOIP. Do so. File transfer between PC and voip will look like transfer within voip directories. Before attempting to update any other files, wait at least 3 minutes (which allows time for the MultiVOIP to reboot). (When the Boot light is off, the rebooting process is complete.) After this 3-minute wait, you can re-connect to the MultiVOIP’s FTP server and update another file.
MultiVOIP FX User Guide Operation & Maintenance 8B. Download with FTP Client Program. 8B1. In the local directory browser of the FTP client program, locate the directory holding the MultiVOIP program files. The default location will be C:\Program Files \Multi-Tech Systems \MultiVOIP xxxx yyyy (where x and y represent MultiVOIP model numbers and software version numbers). 8B2. In the FTP client program window, drag-and-drop files from the local browser pane to the pane for the MultiVOIP FTP server.
Operation and Maintenance MultiVOIP FX User Guide Some FTP client programs are more graphically oriented (see previous screen), while others (like the “WSFTP” client) are more text oriented. 9. Before attempting to update any other files, wait at least 3 minutes (which allows time for the MultiVOIP to reboot). (When the Boot light is off, the rebooting process is complete.) After this 3-minute wait, you can re-connect to the MultiVOIP’s FTP server and update another file. 10.
MultiVOIP FX User Guide Operation & Maintenance 11. After updating the MultiVOIP’s file system image file (mvpfs-img), you must clear the Java cache of files that pertain to the old/outdated version of the image file. A. To clear the Java cache in Windows, go to Start | Settings | Control Panel. Select Java in the list. B. In the General tab of the Java program, click “Delete Files.
Operation and Maintenance MultiVOIP FX User Guide C. When the Delete Temporary Files screen appears, click OK. Then click OK again at the main Java screen. D. Using a new browser window, go to the IP address of the MultiVOIP. All of the new features of the updated file system image file will now be visible.
MultiVOIP FX User Guide Operation & Maintenance Upgrading MultiVOIP Firmware via TFTP using HyperTerminal 1. Before beginning this procedure, you must have a TFTP server program running on a computer that has access to the network on which the MultiVOIP is running and the upgrade software files must be on that computer. TFTP server programs can be downloaded for free from various Internet web sites. 2. Connect a cable between the MultiVOIP’s “Console” connector and a serial cable on the computer. 3.
Operation and Maintenance MultiVOIP FX User Guide 4. Establish a ‘connection’ in HyperTerminal. 5. Check that HyperTerminal is addressing the correct COM port.
MultiVOIP FX User Guide Operation & Maintenance 6. Check that HyperTerminal’s data rate is set to 115200bps. 7. To begin, HyperTerminal must be connected and ready.
Operation and Maintenance MultiVOIP FX User Guide 8. Reboot the MultiVOIP by turning off its power and turning it back on again. The ARMBoot prompt will appear on the HyperTerminal screen. When this screen appears, you must quickly press any key to stop the regular boot-up process (the manual boot process). 9. To view voip parameters, type printenv at the mvp-boot> prompt. Then press Enter.
MultiVOIP FX User Guide Operation & Maintenance 10. A list of voip parameters that can be altered in the ARMBoot environment will appear.
Operation and Maintenance MultiVOIP FX User Guide 11. You must change the serverip value to the IP address of the computer on which the TFTP server program is located. To change the serverip value, type setenv serverip a.b.c.d (where a, b, c, and d are the four octet values for the IP address of the TFTP server) at the mvp-boot> prompt. Then press Enter. Note: When using the setenv command, be careful in your spelling.
MultiVOIP FX User Guide Operation & Maintenance 12. To confirm that the TFTP server IP address was indeed changed to the value you want, type printenv at the mvp-boot> prompt and then press Enter. 13. If necessary, you can also change the IP address of the voip (which is the ipaddress field in the ARMBoot environment) and the IP address of the network gateway (which is the gatewayip field in the ARMBoot environment) For ipaddr, type setenv ipaddr a.b.c.
Operation and Maintenance MultiVOIP FX User Guide 14. . Type saveenv and press Enter. 15. At the mvp-boot> prompt, type update and then press Enter. A menu will appear that lists, by number, the various firmware entities (“partitions”) that could be updated with this command. When you choose an item from this list, the update for that firmware entity will begin as soon as you enter the number (the ‘application-update’ command is invoked without pressing Enter).
MultiVOIP FX User Guide Operation & Maintenance 16. At the mvp-boot> prompt, type 4 to update the application. NOTE: The file system (the appropriate file name is “mvpfs-img” with no file extension) can also be updated at this menu by typing 3 . The MSP firmware can be updated at this menu by typing 2 .
Operation and Maintenance MultiVOIP FX User Guide 17. When the Image Xfer Method menu appears, type 1 . (Option 2 will also work, but it could take as long as 45 minutes to accomplish the transfer by using the “Serial - Kermit” connection.
MultiVOIP FX User Guide Operation & Maintenance 18. The transfer process will take a few minutes. When complete, the response “Write done !!!” will appear. After the “Write done!!!” message appears, you can then update other firmware partitions (like the file system and the MSP firmware) using the steps presented above in this procedure. When you are done updating all of the files that need updating, reboot the voip by turning its power off and back on. 19.
Operation and Maintenance MultiVOIP FX User Guide B. In the General tab of the Java program, click “Delete Files.” C. When the Delete Temporary Files screen appears, click OK. Then click OK again at the main Java screen. D. Using a new browser window, go to the IP address of the MultiVOIP. All of the new features of the updated file system image file will now be visible.
MultiVOIP FX User Guide Operation & Maintenance SysLog Server Functions MultiTech has built SysLog server functionality into the software of the MultiVOIP units. SysLog is a de facto standard for logging events in network communication systems. The SysLog Server resides in the MultiVOIP unit itself. To implement this functionality, you will need a SysLog client program (sometimes referred to as a “daemon”).
Operation and Maintenance MultiVOIP FX User Guide Before a SysLog client program is used, the SysLog functionality must be enabled within the MultiVOIP in the Logs menu under Configuration. The IP Address used will be that of the MultiVOIP itself. In the Port field, entered by default, is the standard (‘well-known’) logical port, 514.
MultiVOIP FX User Guide Operation & Maintenance Configuring the SysLog Client Program. Configure the SysLog client program for your own needs.
Chapter 8 Warranty, Service, and Tech Support 174
MultiVOIP FX User Guide Warranty, Service, & Tech Support Limited Warranty Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
Warranty, Service, & Tech Support MultiVOIP FX User Guide Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, or experience difficulty during installation you can contact Tech Support via the following: Contacting Technical Support Country By E-mail By telephone France support@multitech.
Chapter 9: Regulatory Information 177
Regulatory Information MultiVOIP FX User Guide EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility, and Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain volta
MultiVOIP FX User Guide Regulatory Information 2. As indicated below, the suitable jack (Universal Service Order Code connecting arrangement) for this equipment is shown. If applicable, the facility interface codes (FIC) and service order codes (SOC) are shown. 3. An FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant.
Regulatory Information MultiVOIP FX User Guide WEEE Statement (Waste Electrical and Electronic Equipment) July, 2005 The WEEE directive places an obligation on EU-based manufacturers, distributors, retailers and importers to take-back electronics products at the end of their useful life. A sister Directive, ROHS (Restriction of Hazardous Substances) compliments the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase.
Appendix A: Cable Pinouts 181
Cable Pinouts MultiVOIP FX User Guide Appendix A: Cable Pinouts Command Cable RJ-45 Connector End-to-End Pin Info RJ-45 DB9F PIN NO. PIN NO. 1 2 3 4 5 6 7 8 To Command Port Connector 1 4 2 7 3 8 CLEAR TO SEND 4 3 TRANSMIT DATA To DTE Device 5 2 RECEIVE DATA (e.g., PC) 6 6 7 1 8 5 SIGNAL GROUND RJ-45 connector plugs into Command Port of MultiVOIP. DB-9 connector plugs into serial port of command PC (which runs MultiVOIP configuration software).
Appendix B: TCP/UDP Port Assignments 183
TCP/UDP Port Assignments MultiVOIP FX User Guide Well Known Port Numbers The following description of port number assignments for Internet Protocol (IP) communication is taken from the Internet Assigned Numbers Authority (IANA) web site (www.iana.org). “The Well Known Ports are assigned by the IANA and on most systems can only be used by system (or root) processes or by programs executed by privileged users.
MultiVOIP FX User Guide Index INDEX 1 LED .............................................................................11 abbreviated dialing, inter-office T1..............................................................................102 Accept Any Number (inbound) T1..............................................................................110 Accept Any Number (outbound) field T1..............................................................................
Index MultiVOIP FX User Guide debugging messages .......................................................94 Default (Voice/FAX) field..............................................69 delay, packets .................................................................73 Description (callee location) T1..............................................................................110 Description (callee, outbound phonebook) T1..............................................................................
MultiVOIP FX User Guide Index FXS Loop Start Interface Type.............................................................79 FXS Loop Start Interface parameter definitions.............79 FXS Loop Start Interface Parameter fields Caller ID enable..........................................................81 Caller ID Enable .........................................................80 Caller ID Type ............................................................80 Current Loss .......................................
Index MultiVOIP FX User Guide Received with errors (RTP Packets).........................141 Received with errors (TCP Packets).........................140 Received with errors (Total Packets)........................140 Received with errors (UDP Packets) ........................140 Transmitted (RTCP Packets) ....................................141 Transmitted (RTP Packets).......................................141 Transmitted (TCP Packets).......................................
MultiVOIP FX User Guide Index SIP Port Number.......................................................107 SIP URL ...................................................................107 Total Digits...............................................................106 Transport Protocol (SIP)...........................................107 Use Proxy (SIP) ........................................................107 Outbound Phone Book Edit Entry screen .....................111 T1.....................................
Index MultiVOIP FX User Guide RFC2474.........................................................................64 RFC2597.........................................................................64 RFC3246.........................................................................64 RFC768 ........................................................................184 RFC793 ........................................................................184 Ring Count FXO ...................................................
MultiVOIP FX User Guide Index telephony signaling tones ...............................................89 temperature operating .....................................................................50 timeout interval voips under SIP proxy server......................................89 toll-call savings T1..............................................................................102 tones, signaling ...............................................................89 Total Digits (outbound) field T1........
Index MultiVOIP FX User Guide Voice/FAX Parameter fields Echo Cancellation.......................................................76 Voice/FAX Parameters screen, accessing ......................68 Voice/FAX parameters, setting ......................................68 Voip Caller ID Case #1 –telco standard CID enters voip system .........................................................................86 Voip Caller ID Case #4 – Remote FXS call on H.323 voip system ............................................
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