® MultiModem CDMA USB Wireless Modem MTCBA-C-U User Guide
Copyright and Technical Support MultiModem® CDMA USB User Guide Wireless Modem MTCBA-C-U S000345G, Revision G Copyright This publication may not be reproduced, in whole or in part, without prior expressed written permission from MultiTech Systems, Inc. All rights reserved. Copyright © 2006 by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc.
Table of Contents Contents Chapter 1 – Product Description and Specifications................................................................................................4 Product Description.................................................................................................................................................4 Features..................................................................................................................................................................
Chapter 1 – Product Description and Specifications Chapter 1 – Product Description and Specifications Product Description The Multi-Tech MultiModem CDMA USB is an external data/fax/voice wireless modem. It also supports mobile originated short message service (SMS) and mobile-terminated SMS. It offers standards-based multi-band CDMA 2000 1xRTT performance. This ready-to-deploy, standalone modem allows developers to add wireless communication to products with a minimum of development time and expense.
Chapter 1 – Product Description and Specifications Application Overview Application Types With packet data speeds up to 153K bps, the MultiModem CDMA USB Wireless Modem is targeted at applications that periodically need to send or receive data over a wireless network.
Chapter 1 – Product Description and Specifications Benefits/Features in Applications Short Development Time. The MultiModem CDMA USB Wireless Modem can make your existing and next generation device, machine, or system, communication-ready without requiring any hardware changes to its design. It actually provides faster time-to-market because it relieves the burden and expense of obtaining network and RF approvals.
Chapter 1 – Product Description and Specifications Safety General Safety The modem is designed for and intended to be used in fixed and mobile applications. “Fixed” means that the device is physically secured at one location and is not able to be easily moved to another location. “Mobile” means that the device is designed to be used in other than fixed locations.
Chapter 1 – Product Description and Specifications Maintenance of Your Modem Your Wireless MultiModem is the product of advanced engineering, design and craftsmanship and should be treated with care. The suggestions below will help you to enjoy this product for many years. • Do not expose the Wireless MultiModem to any extreme environment where the temperature is above 50ºC or humidity is above 90% noncondensing. • Do not attempt to disassemble the Wireless MultiModem.
Chapter 1 – Product Description and Specifications Specifications General Specifications Mechanical Dimensions & Weight Connectors & Fasteners Operating Temperatures Storage Temperatures Humidity Certifications 4.3" L x 2.4" W x 0.94" H; 4.2 oz. (11 cm x 6.1 cm x 2.
Chapter 1 – Product Description and Specifications Antenna/RF Specifications Frequency Impedance VSWR Typical Radiated Gain CDMA 800 824 to 894 MHz CDMA 1900 1850 to 1900 MHz 50 ohms <2 0 dBi on azimuth plane Interfaces The Wireless MultiModem has several interfaces: LED function indicating operating status External antenna (via SMA connector) USB connector Microphone and speaker (via handset jack) LEDs LED Indicators TD RD CD LS TR PWR Transmit Data. Light is on when modem is transmitting data.
Chapter 2 – Activation and Installation Chapter 2 – Activation and Installation Step 1 – Activate Your Wireless Account Multi-Tech – A Certified National Activation Agent Multi-Tech Systems, Inc. is a certified national activation agent for Cingular and Sprint wireless. For more information about available data plans and to purchase and activate a wireless data account, contact MultiTech at 888-288-5470.
Chapter 2 – Activation and Installation Step 3 – Handset Connection (Optional) If you intend to use a phone handset, connect it to the MultiModem now. Step 4 – Attach the Modem to a Flat Surface (Optional) To mount the Wireless MultiModem, do the following: 1. Obtain mounting screws (two are needed) that are appropriate for the surface on which you will mount the modem.
Chapter 2 – Activation and Installation 3. Slide the mounting bridles into the corresponding slots on the backside of the modem chassis. 4. Attach the modem with two screws to the mounting surface at the desired location on the equipment. Multi-Tech Systems, Inc.
Chapter 2 – Activation and Installation Step 5 – Install the Modem Driver Introduction Compatibility: This wireless MultiModem is compatible with Windows Operating Systems 2000/2003/XP and Linux. Windows Drivers: The wireless MultiModem USB driver must be installed in your computer’s program directory. The procedure differs depending on the operating system and how it is set up. The drivers are located on the MultiModem CD.
Chapter 2 – Activation and Installation 4. Click on Install from a list or specific location (Advanced). 5. Click Next. 6. The next screen is the Please choose your search and installation options. Ensure that Search for the best driver in these locations with Search removable media (floppy, CD-ROM…) is selected. Click Next. 7. A Windows Logo Testing screen may appear. Some operating systems may not give you this screen. Click Continue Anyway. 8.
Chapter 2 – Activation and Installation Part B for Windows XP/2003: Associating PC Port with USB Driver 1. If the Welcome to the Found New Hardware Wizard screen – Can Windows connect to Windows update to search for software? appeared when you were installing the driver, it will come up here also. Select No, not this time. Then click Next. 2. The Welcome to the Found New Hardware Wizard screen will appear with the Texas Instruments UMP Serial Port as the device to be installed.
Chapter 2 – Activation and Installation Part C for Windows XP/2003: Installing the Modem INF File 1. If the Welcome to the Found New Hardware Wizard screen asking – Can Windows connect to Windows update to search for software? appears again, select No, not this time. Then click Next. 2. The Found New Hardware Wizard screen appears for the Multi-Tech – CDMA Modem. 3. Click on Install from a list or specific location (Advanced). Then click Next. 4.
Chapter 2 – Activation and Installation Installing the Modem Driver in Windows 2000 Part A for Windows 2000: Installing the USB Driver 1. Connect the USB cable between the MultiModem and the PC. 2. Insert the MultiModem CD into your CD-ROM drive. The CD uses the Autorun feature, and after a brief delay, the MultiModem Setup – Welcome screen appears. Close the Welcome screen. After a brief delay, the Welcome to the Found New Hardware Wizard screen appears.
Chapter 2 – Activation and Installation 6. The Driver Files Search Results screen appears. The wizard has found the wrong driver. Click on Install one of the other drivers. Click Next. 7. At the Driver Files Found screen, choose the CDMA Device from the listing. Click Next. 8. A Digital Signature Not Found screen may appear depending on operating system settings. Click Yes. 9. At the Completing the Found New Hardware Wizard screen, click Finish. Installation of the USB driver is now complete.
Chapter 2 – Activation and Installation Part B for Windows 2000: Associating PC Port with USB Driver 1. Wait while Windows prepares the next phase of the installation (associating the PC port with the USB drive). When the Welcome to the Found New Hardware Wizard screen appears, click Next. 2. The Install Hardware Device Drivers screen appears referring to the Texas Instrument UMP Serial Port. This is the beginning of the “Found New Hardware” sequence for the port.
Chapter 2 – Activation and Installation Part C for Windows 2000: Installing the Modem INF File 1. After a brief delay, the Welcome to the Found New Hardware Wizard screen appears. Click Next. 2. The Install Hardware Device Drivers screen appears, referring to the Multi-Tech CDMA modem. Click on Search for a suitable driver for my device (recommended). Click Next. 3. The Locate Drivers Files screen appears. Ensure that CD-ROM drive is the only option checked. Click Next. 4.
Chapter 3 – Using Your Wireless Modem Chapter 3 – Using Your Wireless Modem Phone Numbers for the Wireless Modem • Every wireless modem will have its own unique phone number. • The phone number will be given to you by your wireless service provider. Wireless provider implementations may vary. Examples of Useful AT Commands A Note About HyperTerminal In order to verify signal strength and roaming status, you must use a terminal application such as HyperTerminal.
Chapter 3 – Using Your Wireless Modem Establishing a Voice Call • Initiate a voice call Type ATD1234; (Note: Don’t forget the semicolon “;” at the end. This stands for voice calls) Responses: OK (Communication established) CME ERROR : 11 (PIN Code not entered [with +CMEE : 1 mode]) CME ERROR : 3 (Operation not allowed) • Initiate an emergency call Type ATD112; (Note: Don’t forget the semicolon “;” at the end.
Chapter 3 – Using Your Wireless Modem Using Short Message Services (SMS) Send a Short Message to a Specified Number. Type AT+CMGS="8585551212" Then type your message: Please call me soon. The modem may respond with +CMGS: OK Write a Message to Memory. You can store a message to send it at a later date. Type AT+CMGW="8585551212" Type the message. The modem may respond with +CMGW: 4 OK (The message is stored in the index as message 4.
Chapter 3 – Using Your Wireless Modem SMS Examples Send Example: Sending an SMS message at+cpms="MT","MO" (set the read and write locations for SMS) +CPMS:0,30,0,30 OK at+cmgs="7632273726" (send SMS to the number listed inbetween the quotes) TEST message ONE.
Chapter 3 – Using Your Wireless Modem Internet Access Internet access can be setup in Windows Dial-Up Networking (DUN) of the computer that the wireless modem is serving. Setup procedures will vary according to the type of wireless service provider used. To access Dial-Up Networking on your PC, go to Start > Settings > Network Connections. • For point to point data, a circuit-switched data connection is used. The user can set up DUN to make a conventional V.
Chapter 3 – Using Your Wireless Modem Create Your Dial-Up Connection in Windows XP/2003 1. Click on Start and then click on Control Panel. 2. In the Control Panel, double-click on Network Connections. 3. On the Network Connections screen on the left-hand side under Network Tasks, click on Create a new connection. 4. The New Connection Wizard should appear. It will walk you through setting up your Internet connection. Click on Next > to begin. 5.
Chapter 3 – Using Your Wireless Modem Mobile PhoneTools For initial configuration of your wireless device, Multi-Tech offers a Windows® based mobile PhoneTools Mobile PhoneTools is a communication software program included on your MultiModem CD. You can install this program onto your PC and use it for making Internet connections, voice calls, SMS messaging, and email. This program allows you to use your wireless modem hooked up to your PC as if it were a cell phone. Multi-Tech Systems, Inc.
Chapter 4 – Troubleshooting and Frequently Asked Questions Chapter 4 – Troubleshooting and Frequently Asked Questions Troubleshooting Examples Situation A: The modem does not respond through the USB link If the wireless MultiModem does not respond through the USB link upon an attempted transmission of data or voice signals, see the table below for possible causes and solutions.
Chapter 4 – Troubleshooting and Frequently Asked Questions Frequently Asked Questions I just received this modem, what do I need to do? • You will need to call a carrier and register the ESN number with them. Sprint models (N2) must call Sprint and Verizon models (N3) must call Verizon. Other models, N1 and N4, must contact their provider. • You must then activate the modem: We have Sprint and Verizon models that are preconfigured and just needs to run through the activation steps.
Chapter 4 – Troubleshooting and Frequently Asked Questions When I try to make a data call using ‘ATD’, I get a NO CARRIER response. • Check ‘AT+CEER’ for NO CARRIER reason and look it up in Reference Guide. • Check the number that you are dialing. • Make sure you have CSD service. • Check registration and signal to make sure modem is registered and getting good signal: +CREG, +CSQ. • Make sure you went through the activation procedures correctly.
Chapter 6 – Reference Information Chapter 6 – Reference Information Wireless Modem Reference Information General ETSI contact: Service: ETSI Secretariat F-06921 Sophia Antipolis Cedex, France e-mail: secretariat@etsi.fr The AT commands manual is available on the MultiModem CD and the Multi-Tech web site. Multi-Tech Systems, Inc.
Appendix A – Warranty and Repairs Appendix A – Warranty and Repairs Multi-Tech Warranty Statement Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.
Appendix A – Warranty and Repairs Repair Procedures for International Customers (Outside U.S.A. and Canada) Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product. The Multi-Tech sales office directory is available at http://www.multitech.
Appendix B – WEEE Statement Appendix B - Waste Electrical and Electronic Equipment (WEEE) Statement July, 2005 The WEEE directive places an obligation on EU-based manufacturers, distributors, retailers and importers to takeback electronics products at the end of their useful life. A sister Directive, ROHS (Restriction of Hazardous Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase.
