Model MT5656ZDX-Series Voice/Data/Fax Modem User Guide
User Guide MT5656ZDX-Series PN S000248G Revision G This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2003-4 by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc.
Contents Chapter 1 - Introduction ................................................................................................................................. 4 Product Description ............................................................................................................................................................ 4 Chapter 2 - Hardware Installation .................................................................................................................. 5 We Supply .....
Chapter 1 - Introduction Chapter 1 - Introduction Congratulations on your purchase of the Multi-Tech MT5656ZDX-Series modem. • • The Multi-Tech MT5656ZDX modem is your data/fax modem. The MT5656ZDX-V offers your voice option. You have acquired one of the finest intelligent data/fax or voice/data/fax modems available today from one of the world’s oldest modem manufacturers: Multi-Tech Systems, Inc. This user guide will help you install, configure, test, and use your modem.
Chapter 2 - Hardware Installation Chapter 2 - Hardware Installation This chapter shows you step-by-step how to set up your Multi-Tech modem, test it, and make your first calls.
Chapter 2 - Hardware Installation Connecting the Modem to Your System Turn off your computer. Placing the modem in a convenient location, connect it to your computer’s serial port, to the phone line, to AC power, and to your phone. PWR RS232 PHONE LINE Figure 2–1. MT5656ZDX Connections.
Chapter 2 - Hardware Installation A Note About Power Connection, Surge Protectors, and Lightning Power surges and other transient voltages on power lines, such as those caused by lightning strikes, can damage or destroy your modem. Therefore, we recommend that you plug the modem into a surge protector rather than directly into a wall outlet, preferably a surge protector that provides protection against electrical spikes on the phone line as well as on the power line.
Chapter 2 - Hardware Installation Voice Connections (Voice option only) PWR RS232 PHONE LINE Figure 2–2. Voice Connections (Optional) Connect the Microphone For voice mail or speakerphone applications, plug an unamplified microphone into the MIC jack on the side of the modem. The microphone should have a stereo 1/8-inch mini plug. Do not use a monophonic microphone.
Chapter 2 - Hardware Installation Installing the Modem Driver If you use Windows 95/98/Me/2000/NT/XP, you must install the modem driver. If you use another operating system, see Appendix E. When operating the modem under Windows 95/98/Me/2000/XP, the modem driver can be installed by using the Plug and Play feature. Follow the 4-step procedure below. 1. Make sure your modem is connected properly, and then turn on your computer. Windows should detect your new modem and open the Install New Modem wizard.
Chapter 2 - Hardware Installation Connecting to the Internet Your Multi-Tech modem is your gateway to the Internet and the World Wide Web. To access the Internet and Web via your modem, you must establish a dial-up account with an Internet service provider (ISP). To locate an ISP near you, look in a local directory or computer publication.
Chapter 3 - Operation Chapter 3 - Operation Like any modem, your Multi-Tech modem operates only under the control of a communications program, such as the communications program included with your modem. It also operates under other general-purpose data communication programs, such as Windows Terminal and HyperTerminal. For information on how to use the modem with the communications program of your choice, please refer to the documentation provided with the data communications program.
Chapter 3 - Operation Configuring Your Software You may use either the communication program included with your modem or a third-party program. Communication programs designed for Windows 95 and above normally do not need to be manually configured, since they obtain configuration information from Windows. Communication programs designed for DOS and other operating systems, however, may need to be manually configured to work with your modem.
Chapter 3 - Operation Sending a Fax With your data communications software, you can use your modem to send and receive faxes directly from your computer. The following steps show you how to fax a document directly from a Windows application without opening the data communications program. 1. Create a document in a Windows application, such as Word, a graphics editor, or a spreadsheet. Keep the application and the document open, and select Print from the File menu. 2.
Chapter 4 - AT Commands and Fax Class 1 Commands Chapter 4 - AT Commands, Voice Commands, and Fax Class 1 and 2 Commands See Commands Reference Guides AT Commands and Voice Commands are in the AT Command Reference Guide. Fax Class 1 Commands and Fax Class 2 Commands are documented in separate Fax Reference Guides. All Reference Guides are included on the MT5656ZDX CD and on the Multi-Tech Web site. Multi-Tech Systems, Inc.
Chapter 5 - Troubleshooting Chapter 5 - Troubleshooting Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, check the list of troubleshooting procedures before calling Multi-Tech. • None of the LEDs light when the modem is on. • The modem does not respond to commands. • The modem dials but is unable to make a connection. • The modem disconnects while online.
Chapter 5 - Troubleshooting The Modem Does Not Respond to Commands ✔ Make sure the modem is plugged in and turned on. (See “None of the Indicators Light.”) ✔ Make sure you are issuing the modem commands from the data communications program, either manually in terminal mode or automatically by configuring the software. (You cannot send commands to the modem from the DOS prompt.) ✔ Make sure you are in terminal mode in your data communications program, then type AT and press ENTER.
Chapter 5 - Troubleshooting The Modem Dials But Cannot Connect There can be several reasons the modem fails to make a connection. Possibilities include: • lack of a physical connection to the telephone line. • a missing dial tone. • a busy signal. • a wrong number. • no modem at the other end. • a faulty modem, computer, or software at the other end. • incompatibility between modems. You can narrow the list of possibilities by using extended result codes. Extended result codes are enabled by default.
Chapter 5 - Troubleshooting The Modem Disconnects While Online ✔ If you have Call Waiting on the same phone line as your modem, it can interrupt your connection when someone tries to call you. If you have Call Waiting, disable it before each call. In most phone areas in North America, you can disable Call Waiting by preceding the phone number with *70 (check with your local phone company). You can automatically disable Call Waiting by including the disabling code in the modem’s dial prefix (e.g.
Appendix A - Warranty and Technical Support Appendix A - Warranty, Service, and Technical Support Limited Warranty Multi-Tech Systems, Inc. (MTS) warrants that this product will be free from defects in material or workmanship for a period of ten years from the date of purchase or, if date of purchase is not provided, ten years from the date of shipment.
Appendix A - Warranty and Technical Support International Products Your distributor should contact Amex, Inc., for information about repairs for your Multi-Tech product: Amex, Inc. 2724 Summer Street NE Minneapolis, MN 55413 U.S.A. Tel: +612 331-3251 Fax: +612 331-3180 Please direct questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department nearest you (see Technical Support below), When calling the U.S.
Appendix B - Regulatory Compliance Appendix B - Regulatory Compliance FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Appendix B - Regulatory Compliance Fax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains the following information: • Date and time the message is sent • Identification of the business or other entity, or other individual sending the message • Telephone number of the sending machine or such business, other entity, or individual This i
Appendix B - Regulatory Compliance EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: • Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility; and • Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage lim
Appendix C - Technical Specifications Appendix C - Technical Specifications The MultiModemZDX modem meets the following specifications: Trade Name MultiModemZDX™ Model Number MT5656ZDX Server-to-Client Data Rates V.90 speeds when accessing a V.90 or V.92 server (actual speed depends on server capabilities and line conditions)* Client-to-Server Data Rates Up to 50Kbps when accessing a V.
Appendix C - Technical Specifications Command Buffer 40 Characters Transmission Level -11 dBm (North America and Pan Euro) - varies by country setting Frequency Stability ±0.
Appendix D - Installing a Modem in Linux Appendix D - Installing a Modem in Linux This appendix explains how to install a modem on a PC operating under the RedHat Linux 6.2 operating system. Other versions of RedHat and other Linux operating systems should be similar. Briefly, in Linux, you do not need drivers for most standard external modems and most internal ISA bus modems. Programs in Linux commonly call upon the port, rather than the modem.
Appendix D - Installing a Modem in Linux Calling the ISP 1. On the Task Bar at the bottom of the screen, select the Gnome Footprint. 2. Select Internet from the menu. 3. Select RH PPP Dialer. 4. Select the connection name you entered in step 5 of the previous section. 5. Click OK. That’s basically it. Linux can use different programs and desktops depending on who made the Linux operating system and what version it is. The above procedures use the most commonly installed components of Red Hat 6.2.
Appendix E - Upgrading the Modem Appendix E - Upgrading the Modem Your modem is controlled by semi-permanent software, called firmware, which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off. However, it can be changed by either the manufacturer or the user as bugs are fixed or new features are added. Since the firmware in your modem is stored in flash memory, you can upgrade it yourself in a few minutes by using the following procedures.
Appendix E - Upgrading the Modem Step 4: Extract the Upgrade Files 1. Install the Flash Wizard utility by double-clicking the file name in Windows Explorer. 2. Extract the upgrade files by double-clicking the file name. The extracted files include a .HEX file, which contains the upgrade data, and a Readme file. 3. Copy the upgrade .S37 file into the Flash Wizard folder, which, in a default installation, is at C:\Program Files\MultiTech Systems\Flash Wizard\.
Index Index Linux OS ..................................................................... 26 Load Factory Settings command ................................ 12 M A modem driver installation ............................................. 9 AT Commands ............................................................ 14 autoanswer .................................................................. 18 autobaud ......................................................................
Index The Modem Dials But Cannot Connect ...................... 17 The Modem Disconnects While Online ...................... 18 The Modem Does Not Respond to Commands .......... 16 The Modem Doesn’t Work with Caller ID ................. 18 There Are Garbage Characters on the Monitor .......... 18 troubleshooting ........................................................... 15 U uninstalling a modem from Windows ........................... 9 V voice mail .....................................................
