® MultiModem ZDX Model MT5656ZDX-Series Voice/Data/Fax Modem User Guide
Copyright and Technical Support User Guide MT5656ZDX-Series PN S000248I Revision I This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2003-8 by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Table of Contents Contents Chapter 1 - Introduction .............................................................................................................................................. 4 Product Description ............................................................................................................................................. 4 Chapter 2 - Hardware Installation ....................................................................................................................
Chapter 1 – Introduction Chapter 1 - Introduction Congratulations on your purchase of the Multi-Tech MT5656ZDX-Series modem. • • The Multi-Tech MT5656ZDX modem is your data/fax modem. The MT5656ZDX-V offers your voice option. You have acquired one of the finest intelligent data/fax or voice/data/fax modems available today from one of the world’s oldest modem manufacturers: Multi-Tech Systems, Inc. This user guide will help you install, configure, test, and use your modem.
Chapter 2 – Hardware Installation Chapter 2 - Hardware Installation This chapter shows you step-by-step how to set up your Multi-Tech modem, test it, and make your first calls.
Chapter 2 – Hardware Installation Technical Specifications The MultiModemZDX modem meets the following specifications: Trade Name MultiModemZDXTM Model Number MT5656ZDX Server-to-Client Data Rates V.90 speeds when accessing a V.90 or V.
Chapter 2 – Hardware Installation Cables One modular telephone cable Diagnostics Local analog loop, local digital loop, remote digital loop Speaker Speaker for call progress monitoring Speaker and Microphone Jacks MultiModemZDXV Manual Controls Power switch Environmental Temperature range 0°–50°C (32°–120°F); humidity range 20–90% (non-condensing) Storage Temperature -10° to +85°C (14°- 185° F) Power Consumption 150 mA @ 9 VDC Dimensions 10.8 cm wide x 14.8 cm long x 2.9 high (4.25” × 5.
Chapter 2 – Hardware Installation Overview – Connecting the Modem to Your System Turn off your computer. Placing the modem in a convenient location, connect it to your computer’s serial port, to the phone line, to AC power, and to your phone (phone is optional). MT5656ZDX Connections. MT5656ZDX Connections Connect the Modem to Your PC (RS-232 Connection) Plug one end of the RS-232 serial cable into the RS-232 connector on the modem, and plug the other end into a serial port connector on your computer.
Chapter 2 – Hardware Installation A Note About Power Connection, Surge Protectors, and Lightning Power surges and other transient voltages on power lines, such as those caused by lightning strikes, can damage or destroy your modem. Therefore, we recommend that you plug the modem into a surge protector rather than directly into a wall outlet, preferably a surge protector that provides protection against electrical spikes on the phone line as well as on the power line.
Chapter 2 – Hardware Installation Voice Connections (Voice option only) Voice Connections for Voice Models (Optional) Connect the Modem to the Phone For voice-only calls, plug a phone into the modem’s PHONE jack. Connect the Microphone For voice mail or speakerphone applications, plug an unamplified microphone into the MIC jack on the side of the modem. The microphone should have a stereo 1/8-inch (3.5mm) mini plug. Do not use a monophonic microphone.
Chapter 2 – Hardware Installation Installing the Modem Driver If you use Windows 2000 or newer, you must install the modem driver. If you use another operating system, see Appendix C. When operating the modem under Windows, the modem driver can be installed by using the Plug and Play feature. Follow the 4-step procedure below. 1. Make sure your modem is connected properly, and then turn on your computer. Windows should detect your new modem and open the Welcome to the Found New Hardware wizard.
Chapter 2 – Hardware Installation Connecting to the Internet Your Multi-Tech modem is your gateway to the Internet and the World Wide Web. To access the Internet and Web via your modem, you must establish a dial-up account with an Internet service provider (ISP). To locate an ISP near you, look in a local directory or computer publication.
Chapter 3 – Operation Chapter 3 - Operation Like any modem, your Multi-Tech modem operates only under the control of a communications program, such as the communications program included with your modem. It also operates under other general-purpose data communication programs, such as Windows Terminal and HyperTerminal. For information on how to use the modem with the communications program of your choice, please refer to the documentation provided with the data communications program.
Chapter 3 – Operation Configuring Your Software You may use either the communication program included with your modem or a third-party program. Communication programs designed for Windows normally do not need to be manually configured, since they obtain configuration information from Windows. Though each communication program is different, the following procedure should work with most of them. 1. Turn on your computer and run your communications program. 2.
Chapter 3 – Operation Sending a Fax With your data communications software, you can use your modem to send and receive faxes directly from your computer. The following steps show you how to fax a document directly from a Windows application without opening the data communications program. 1. Create a document in a Windows application, such as Word, a graphics editor, or a spreadsheet. Keep the application and the document open, and select Print from the File menu. 2.
Chapter 4 – AT Commands Chapter 4 - AT Commands See Commands Reference Guides AT Commands and Voice Commands are in the AT Command Reference Guide. Fax Class 1 Commands and Fax Class 2 Commands are documented in separate Fax Reference Guides. All Reference Guides are included on the MT5656ZDX CD and on the Multi-Tech Web site. Multi-Tech Systems, Inc.
Chapter 5 – Troubleshooting Chapter 5 - Troubleshooting Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, check the list of troubleshooting procedures before calling Multi-Tech. • None of the LEDs light when the modem is on. • • The modem does not respond to commands. The modem dials but is unable to make a connection.
Chapter 5 – Troubleshooting The Modem Does Not Respond to Commands • Make sure the modem is plugged in and turned on. (See “None of the Indicators Light.”) • Make sure you are issuing the modem commands from the data communications program, either manually in terminal mode or automatically by configuring the software. (You cannot send commands to the modem from the DOS prompt.) • Make sure you are in terminal mode in your data communications program, then type AT and press ENTER.
Chapter 5 – Troubleshooting The Modem Dials But Cannot Connect There can be several reasons the modem fails to make a connection. Possibilities include: • • • • • • • Lack of a physical connection to the telephone line. A missing dial tone. A busy signal. A wrong number. No modem at the other end. A faulty modem, computer, or software at the other end. Incompatibility between modems. You can narrow the list of possibilities by using extended result codes. Extended result codes are enabled by default.
Chapter 5 – Troubleshooting The Modem Disconnects While Online • If you have Call Waiting on the same phone line as your modem, it can interrupt your connection when someone tries to call you. If you have Call Waiting, disable it before each call. In most phone areas in North America, you can disable Call Waiting by preceding the phone number with *70 (check with your local phone company). You can automatically disable Call Waiting by including the disabling code in the modem’s dial prefix (e.g.
Appendix A – Warranty and Repairs Policy Appendix A – Warranty and Repairs Policy Multi-Tech Warranty Statement Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.
Appendix A – Warranty and Repairs Policy Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis. Repair Procedures for International Distributors International distributors should contact their MTS International sales representative for information about the repair of Multi-Tech product(s).
Appendix B – Regulatory Compliance Appendix B – Regulatory Compliance FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Appendix B – Regulatory Compliance Canadian Limitations Notice Notice: The ringer equivalence number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5. Notice: The Industry Canada label identifies certificated equipment.
Appendix C – Installing a Modem in Linux Appendix C – Installing a Modem in Linux This appendix explains how to install a modem on a PC operating under the RedHat Linux 6.2 operating system. Other versions of RedHat and other Linux operating systems should be similar. Briefly, in Linux, you do not need drivers for most standard external modems and most internal ISA bus modems. Programs in Linux commonly call upon the port, rather than the modem.
Appendix C – Installing a Modem in Linux Calling the ISP 1. On the Task Bar at the bottom of the screen, select the Gnome Footprint. 2. Select Internet from the menu. 3. Select RH PPP Dialer. 4. Select the connection name you entered in step 5 of the previous section. 5. 5. Click OK. That’s basically it. Linux can use different programs and desktops depending on who made the Linux operating system and what version it is. The above procedures use the most commonly installed components of Red Hat 6.2.
Appendix D – Upgrading the Modem Appendix D – Upgrading the Modem Your modem is controlled by semi-permanent software, called firmware, which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off. However, it can be changed by either the manufacturer or the user. Since the firmware in your modem is stored in flash memory, you can upgrade it yourself in a few minutes by using the following procedures.
Appendix D – Upgrading the Modem Step 3: Download the Upgrade File 1. If you are not already at the MultiModemZDX firmware page of the Multi-Tech Web site, follow the procedure in “Step 2: Identify the Current Firmware.” 2. Download the upgrade file for your modem by clicking its name, and save the file in a temporary folder on your hard disk. 3. In the same section of the Web page, download the Flash Wizard utility for your operating system by clicking it, and save it in the same folder.
Appendix E – Waste Electrical and Electronic Equipment Directive (WEEE) Appendix E – Waste Electrical and Electronic Equipment Directive (WEEE) Waste Electrical and Electronic Equipment (WEEE) Directive The WEEE directive places an obligation on manufacturers, distributors and retailers to take-back electronic products at the end of their useful life.
Index Index C Connecting the Modem ............................................ 8 D Data Rates ............................................................... 6 Dial-Up Networking ................................................. 12 F Front Panel ............................................................. 13 I P PhoneTools ............................................................ 11 R Repair .................................................................... 21 Replacement Parts ................
