Model MT5634ZPX Internal ISA Data/Voice/Fax Modem User Guide
User Guide MT5634ZPX - Internal ISA Voice/Data/Fax Modem S000117C Rev. C Copyright This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2000 by Multi Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the content hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Contents Chapter 1 - Introduction and Description ......................................................................... 5 Introduction ................................................................................................................................................ Product Description .................................................................................................................................... General features ..........................................................
Appendixes ....................................................................................................................... 39 Appendix A - Regulatory Compliance ....................................................................................................... Appendix B - Updating Your Modem’s Firmware ...................................................................................... Appendix C - Global Wizard Configuration Utility ...........................................................
Chapter 1 - Introduction and Description
Chapter 1 - Introduction and Description Introduction Congratulations on your purchase of one of the finest internal data/fax/voice modems available today - the MultiModemZPX™ from Multi-Tech Systems. Product Description One Modem, Worldwide Use. The MultiModemZPX MT5634ZPX global build is designed for global applications with approvals in many countries. This means one modem can ship around the world.
Chapter 1 - Introduction and Description • Supports V.90/K56flex speeds plus 33.6K, 31.2K, 28.8K, 26.4K, 24K, 21.6K, 19.2K, 16.8K, 14.4K, 12K, 9.6K, 7.2K, 4.8K, 2.4K, 1.2K, and 0–300 bps • Automatic fallback to slower speeds in noisy line conditions and fall-forward to faster speeds as conditions improve (line quality monitoring) • ITU V.42 LAP-M and MNP Class 3 and 4 error correction • ITU V.42bis (4-to-1) and MNP 5 (2-to-1) data compression • H.
Chapter 1 - Introduction and Description Manual Organization This User Guide will help you to install, configure, use, and troubleshoot your modem. The manual is divided into seven chapters and four appendices: Chapter 1: Introduction and Description. This chapter Introduces the MT5634ZPX, briefly describing features and technical specifications. Chapter 2: Hardware Installation. Chapter 2 contains information about unpacking your MultiModemZPX adapter.
Chapter 1 - Introduction and Description Technical Specifications Trade Name MultiModemZPX Model Number MT5634ZPX Client-to-Server Data Rates V.90/K56flex* speeds when accessing an ISP-type K56flex server (actual speed depend on server capabilities and line conditions) Client-to-Client Data Rates Enhanced V.
Chapter 1 - Introduction and Description Carrier Frequencies: V.34/V.90/K56flex 1600, 1646, 1680, 1800, 1829, 1867, 1920, 1959, 2000 Hz Carrier Frequencies: V.32terbo/V.32bis/V.32 1800 Hz Carrier Frequencies: ITU-T V.22bis/V.
Chapter 2 - Hardware Installation
Chapter - 2 Hardware Installation Hardware Installation - Introduction This chapter describes how to install the MultiModemZPX hardware into your computer. Installing the MultiModemZPX consists of five steps: 1. Installing the modem in the computer. 2. Connecting the modem to the telephone line and, optionally, to an external speaker and microphone. 3. Installing the modem’s drivers. 4. Configuring your modem for country-specific operation. 5. Configuring your communications software.
Chapter - 2 Hardware Installation Safety Warnings • Never install telephone wiring during a lighting storm. • Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. • This product is to be used with UL and cUL listed computers. • Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. • Use caution when installing or modifying telephone lines.
Chapter - 2 Hardware Installation Step 1 - Configuring DIP-Switches and Jumpers Windows Plug and Play The MultiModemZPX board is shipped from the factory pre-configured for Plug and Play operation. If you would like to use the Plug and Play feature, you do not need to make any changes to the DIP switches or jumpers.
Chapter - 2 Hardware Installation 6. In Control Panel, double-click the Modems icon. 7. If prompted, enter the necessary dialing information for your location. When the Modems Properties dialog box displays, click the Diagnostics tab. A list of ports and devices appears. 8. Highlight the COM port associated with the Multi-Tech MT5634ZPX. Click More Info. Clicking More Info causes Windows to send commands to and receive responses from the modem.
Chapter - 2 Hardware Installation Step 2 - Install the Modem into Your Computer Installing the MultiModemZPX requires you to open your computer. Please consult your computer manual in addition to the following instructions: 1. Turn off the computer and unplug it. Failure to do so may result in damage to both the MultiModemZPX and the computer. Do not turn on the computer until the instructions tell you to do so. 2. Remove the cover from the computer as instructed in the computer manual. 3.
Chapter - 2 Hardware Installation 2. Plug the other end of the telephone cable into a working wall jack. 3. You may connect a telephone to the modem’s PHONE jack. Note: The LINE jack is not interchangeable with the PHONE jack. Do not plug a phone into the LINE jack or the line cable into the PHONE jack. 4. To use a microphone with your adapter, insert the microphone plug into the MIC IN jack. 5. To use a speaker or headphone with the modem, insert the speaker or headphone plug into the LINE OUT jack.
Chapter 3 - Driver Installation
Chapter 3 - Driver Installation Step 4 - Install the Modem Driver If you use Windows 95/98/Me/2000, you must install the modem driver, which is installed using the Windows Plug and Play feature. Note, however, that if you use Windows NT 4.0, the modem driver must be installed manually. If you use Windows NT 4.0 or another operating system, see instructions in Chapter 2 for manual settings. Follow the four-step procedure below for installing the driver using Windows Plug and Play: 1.
Chapter 4 - Using Your Modem
Chapter 4 - Using Your Modem Step 5 - Configure the Modem for Your Country (Global Modem Only) Different countries have different requirements for how modems must function. Therefore, before you use your modem, you must configure it to match the defaults of the country in which you are using it.
Chapter 4 - Using Your Modem Operating Your MultiModemZPX If you’re an experienced modem user, you may only want to check your modem’s settings for data compression, error correction, and so on. You’ll find you can get moving quite quickly by using a terminal window (you may use HyperTerminal in Windows) to issue the AT&V command. This command will list your modem’s current configuration, the stored (user) profiles, and the stored telephone numbers.
Chapter 4 - Using Your Modem Configuring Windows Dial-Up Networking Microsoft’s Dial-Up Networking (DUN) is a system component of Windows 95, 98, NT and 2000 enabling you to connect your computer to a variety of computer systems and networks, including the Internet. Dial-Up Networking has been integrated into Windows 2000.
Chapter 4 - Using Your Modem Testing Your Modem Testing Data Functions You can test your modem’s data transfer functions by logging on to Multi-Tech’s Web site to register your modem. Note: This procedure assumes you have set up a successful dial-up Internet connection and you have a web browser installed on your computer. 1. Make your connection to the Internet. 2. Go to http://www.multitech.com/register/ 3. Complete and submit the form.
Chapter 4 - Using Your Modem Other Methods for Accessing Microsoft Fax • In Windows, select File | Print and select Microsoft Fax or Fax as the default printer. • In a Windows application, select File | Send. • In Microsoft Exchange, select Compose and then New Fax. MultiModemZPX’s Answering Machine Test Test the MultiModemZPX’s voice function by using the included software to set up the MultiModemZPX as a telephone answering machine. Have a friend call and leave a message; then play it back.
Chapter 4 - Using Your Modem 4. The new password is saved automatically. You now can enter more AT commands or exit the data communications program. The next time you remotely configure the modem you must use the new setup password. Changing the Remote Escape Character To increase security, you can change a remote modem’s remote configuration escape character. The remote configuration escape character is stored in register S9.
Chapter 5 - AT Commands and Fax Commands
Chapter 5 - AT Commands and Fax Commands AT Commands A complete AT Commands, S-Registers, and Result Codes Reference Guide can be found on the MT5634ZPX CD and on the Multi-Tech Web site. Fax Commands Fax commands resemble AT commands, but are more complicated to use. Because of this, we recommend that you use a fax program to send and receive faxes rather than attempting to control the modem directly.
Chapter 6 - Troubleshooting
Chapter 6 - Troubleshooting Introduction to Troubleshooting This chapter describes common problems you may have with your modem and how to solve them. If you are unable to make a successful connection, or if you experience data loss or garbled characters during a connection, use the Initial Checklist below to begin the troubleshooting process. If the problem is not resolved after going through the Initial Checklist, review the Common Problems section for further troubleshooting recommendations.
Chapter 6 - Troubleshooting The modem does not respond to commands • Make sure you are in terminal mode in your data communications program; then type AT and press Enter. You should get an OK response. If not, reset your modem by sending it an ATZ or AT&F command in terminal mode. If using legacy software (software designed for an older operating system), make sure the initialization string includes &F as the first command to cancel any leftover commands that could interfere with the modem’s operation.
Chapter 6 - Troubleshooting • If the modem reports NO DIALTONE, check that the modem’s telephone line cable is connected to both the modem’s LINE jack (not the PHONE jack) and the telephone wall jack. If the cable looks secure, try replacing it. If that doesn’t work, the problem may be in your building’s telephone installation. To test the building installation, plug a telephone into your modem’s telephone wall jack and listen for a dial tone.
Chapter 6 - Troubleshooting • Check for loose connections between the modem and the telephone jack. • You may have a poor connection because of line conditions, or the problem may have originated on the other end of the line. Try again. • If you were online with a commercial online service, it may have hung up because of lack of activity on your part or because you exceeded your time limit for the day.
Chapter 7 - Warranty, Service, and Technical Support
Chapter 7 - Warranty, Service, and Technical Support Multi-Tech Systems, Inc. Warranty & Repairs Policies Warranty Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.
Chapter 7 - Warranty, Service, and Technical Support Repair Procedures for International Customers (Outside U.S.A. and Canada) Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product. http://www.multitech.com/COMPANY/offices/DEFAULT.
Chapter 7 - Warranty, Service, and Technical Support Online Warranty Registration If you have access to the World Wide Web, you can register your Multi-Tech product online at http://www.multitech.com/register/. Service U.S. and Canadian Customers In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota, factory: Multi-Tech Systems, Inc.
Chapter 7 - Warranty, Service, and Technical Support Please direct questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department nearest you, as listed at http:// www.multitech.com/COMPANY/offices/DEFAULT.ASP., or e-mail tsupport@multitech.com. When calling the U.S., please direct questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +763 717-5631 in the U.S.A.
Appendixes
Appendix A - Regulatory Compliance Appendix A - Regulatory Compliance FCC Part 68 Telecom Analog/Modem 1. This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number. This information must be provided to the telephone company. 2. As indicated below, the suitable jack (Universal Service Order Code connecting arrangement) for this equipment is shown.
Appendix A - Regulatory Compliance Fax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains the following information: • Date and time the message is sent • Identification of the business, or other entity, or other individual sending the message • Telephone number of the sending machine or such business, other entity, or individual This
Appendix A - Regulatory Compliance · Reorient or relocate the receiving antenna. · Increase the separation between the equipment and receiver. · Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. · Consult the dealer or an experienced radio/TV technician for help. This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference.
Appendix A - Regulatory Compliance International Modem Restrictions Some dialing and answering defaults and restrictions may vary for international modems. Changing settings may cause a modem to become non-compliant with the national telecom requirements in specific countries. Also note that some software packages may have features or lack restrictions that may cause the modem to become non-compliant.
Appendix B - Updating Your Modem's Firmware Appendix B - Updating Your Modem’s Firmware Introduction Your modem is controlled by semi-permanent software, called firmware, which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off. However, either the manufacturer or the user can change the firmware as bugs are fixed or new features are added.
Appendix B - Updating Your Modem's Firmware 3. Compare the firmware version number for your modem as found in Step 1: Identify the Modem Firmware, to the latest firmware version as listed on the web site. If your modem is at the current version, it does not need to be updated. 4. If the current firmware version is greater than the firmware version number found in Step 1: Identify the Modem Firmware, your modem has an older firmware version. Continue with Step 3: Download the Upgrade File.
Appendix B - Updating Your Modem's Firmware Step 6: Document Your Stored Parameters Before you flash your modem it is important that you record the parameters that are currently stored in your modem so you can reprogram it after flashing. 1. Run your favorite terminal program. 2. In the program’s terminal window, type AT&V and press Enter to list your modem’s current parameters. 3. Record your parameters by saving the screens and sending them to your printer. 4. Close the terminal program.
Appendix C - Global Wizard Configuration Utility Appendix C - Global Wizard Configuration Utility If you are using the Global build of the MT5634ZPX modem, before using the device, or if you operate your modem from a different country than it was originally set up in, you must configure it for country-specific operation. If you are using Windows 95, 98, or 2000, you may quickly and easily configure your modem for country-specific operation using Multi-Tech Systems Global Wizard configuration utility.
Appendix C - Global Wizard Configuration Utility 6. The Global Wizard dialog box indicates the modem has been identified. click Next>. 7. An informational message appears indicating that the country list provided within the Global Wizard application does not indicate that the modem you are using is approved for use in that country*. Refer to Multi-Tech System’s web site at www.multitech.com for the most up-to-date country approval information. Click OK to continue. 8.
Appendix C - Global Wizard Configuration Utility 11. The Global Wizard dialog box indicates it will set the homologation parameters for the country you have selected. If the correct country is displayed, click Next> to continue; otherwise, click the
Appendix D - ASCII Conversion Chart Appendix D - ASCII Conversion Chart CTRL CODEHEX @ NUL 00 0 A SOH 01 1 B STX 02 2 C ETX 03 3 D EOT 04 4 E ENQ 05 5 F ACK 06 6 G BEL 07 7 H BS 08 8 I HT 09 9 J LF 0A 10 K VT 0B 11 L FF 0C 12 M CR 0D 13 N SO 0E 14 O SI 0F 15 P DLE 10 16 Q DC1 11 17 R DC2 12 18 S DC3 13 19 T DC4 14 20 U NAK 15 21 V SYN 16 22 W ETB 17 23 X CAN 18 24 Y EM 19 25 Z SUB 1A 26 [ ESC 1B 27 \ FS 1C 28 ] GS 1D 29 ^ RS 1E 30 _ US 1F 31 NUL SOH STX ETX EOT ENQ ACK BEL BS HT LF DEC CODEHEX SP 20 32 !
Glossary
Glossary A Analog signal: A waveform which has amplitude, frequency and phase, and which takes on a range of values between its maximum and minimum points. Analog Transmission: One of two types of telecommunications which uses an analog signal as a carrier of voice, data, video, etc. An analog signal becomes a carrier when it is modulated by altering its phase, amplitude and frequency to correspond with the source signal. Compare with digital transmission.
Glossary Channel: A data communications path between two computer devices. Can refer to a physical medium (e.g., UTP or coax), or to a specific carrier frequency. Channel Bank: A device that acts as a converter, taking the digital signal from the T1 line into a phone system and converting it to the analog signals used by the phone system. A channel bank acts as a multiplexer, placing many slow-speed voice or data transactions on a single high-speed link.
Glossary Digital Loopback: A technique used for testing the circuitry of a communications device. Can be initiated locally, or remotely (via a telecommunications device). The tested device decodes and encodes a received test message, then echoes the message back. The results are compared with the original message to determine if corruption occurred en route. Digital PBX: A Private Branch Exchange that operates internally on digital signals. See also “Exchange”.
Glossary Frequency: A characteristic of an electrical or electronic signal which describes the periodic recurrence of cycles. Frequency is inversely proportional to the wavelength or pulse width of the signal (i.e., long wavelength signals have low frequencies and short wavelength signals yield high frequencies). Foreign Exchange (FX): A CO trunk with access to a distant CO, allowing ease of access and flat-rate calls anywhere in the foreign exchange area.
Glossary ITU-TSS (formerly CCITT): International Telecommunications Union-Telecommunications Sector; the United Nations organization that prepares standards (“Recommendations”) for resolving communications issues and problems. J No Entries. K Key Telephone System (KTS): Phone devices with multiple buttons that let you select incoming or outgoing CO phone lines directly. Similar in operation to a PBX, except with a KTS you don’t have to dial a “9” to call outside the building.
Glossary P N Network: A group of computers connected by cables or other means and using software that enables them to share equipment, such as printers and disk drives to exchange information. Node: Any point within a network which has been assigned an address. O OHCI (OpenHCI): Open Host Controller Interface Specification for USB. All transfers on the USB are initiated by the host system’s host controller.
Glossary PROM (Programmable Read Only Memory - pronounced “prom”): A permanent memory chip that can be programmed or filled by the customer after by the manufacturer has set initial values. Contrast with ROM. Protocol: 1. A set of semantic and syntactic rules that determines the behavior of functional units in achieving communication. 2.
Glossary Switched Network: A network in which a temporary connection is established from one point via one or amore segments. Synchronous Data Link Control (SDLC): A discipline conforming to subsets of the Advanced Data Communications Control Procedures (ADCCP) of the American National Standards Institute (ANSI) and High-level Data Link Control (HDLC) of the International Organization for Standardization, for managing synchronous, code-transparent, serial-by-bit information transfer over a link connection.
Glossary Type B: The uplink (USB Type B) connector. A Type B Connector is for detachable external cables. Allows for double ended cable assemblies. Connectors for USB come in two designs: the 'A' and 'B' types. Upstream connections (computer, hub input, etc.) are made using the 'A' type connector, downstream connections (peripherals, hub outputs) are made using the 'B' type connector. The USB spec defines two types of connectors to protect the bus from illegal topologies (e.g.
Index
Index Index O ordering replacement parts, 38 P A ASCII Conversion Chart, 50 C Checking Your IRQ, 14 Connectors LINE, 16 LINE OUT, 17 MIC IN, 17 PHONE, 17 Contents, 12 D Data communications software, 21 Dial-Up Networking, 23 AT commands, 28 Windows 95/98, 23 driver installation, 19 E European Directive, 42 F Fax Commands, 28 Features Data, 6 Fax, 7 Voice, 7 Firmware updating, 44 Flash Wizard utility, 44 G Global Wizard, 21, 47 Glossary, 52 PhoneTools, 21 R registering your product, 37 Regulatory C
