MultiModemZPX User Guide MT5634ZPX-PCI-V92 P/N S0000197 Revision A Copyright © 2001 by Multi-Tech Systems, Inc. All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc.
MultiModemZPX User Guide Contents Chapter 1: Introduction Introduction ............................................................................................................................. 2 Product Description ................................................................................................................ 2 What Is in Your Modem Package? ....................................................................................... 2 Chapter 2: Installation Introduction .................
MultiModemZPX User Guide Contents Chapter 6: Solving Problems Introduction ........................................................................................................................... 49 The Modem Does Not Respond to Commands ............................................................... 49 The Modem Cannot Connect When Dialing .................................................................... 50 The Modem Disconnects While Online .........................................................
MultiModemZPX User Guide Contents Appendix E: Upgrading the Modem Introduction ........................................................................................................................... 70 Upgrade Overview ............................................................................................................... 70 Step 1: Identify the Modem Firmware ............................................................................... 70 Step 2: Identify the Current Firmware Version .......
1 Introduction
MultiModemZPX User Guide 1 Introduction Introduction Congratulations on your purchase of the MultiModemZPX. You have acquired one of the finest internal V.92 data/fax/voice modems available today from one of the world’s oldest modem manufacturers: Multitech Systems, Inc. This user guide will help you to install, configure, test, and use your modem. Product Description The MultiModemZPX is a full-featured internal data/fax/voice modem designed for Pentium computers in Windows Plug and PlayTM environments.
2 Installation
MultiModemZPX User Guide 2 Installation Introduction This chapter shows you step-by-step how to set up your MultiModemZPX data/fax/ voice modem and make your first calls.
MultiModemZPX User Guide 2 Installation Step 1: Install the MultiModemZPX in your Computer Figure 2-1. The MultiModemZPX. Installing the MultiModemZPX requires you to open your computer. Please consult your computer manual in addition to the following instructions. 1. Turn off the computer and unplug it. Failure to do so may result in damage to both the MultiModemZPX and the computer. Do not turn on the computer until the instructions tell you to do so. 2.
MultiModemZPX User Guide 2 Installation Step 2: Make the External Connections Now connect the MultiModemZPX to the telephone line and, optionally, to your telephone. For voice mail or speakerphone use, you can also connect it to a microphone and an external speaker, headphone, or sound card. The microphone can be used for recording answering machine messages or for speakerphone use. The speaker or headphone can be used for playing back messages or as a speakerphone.
MultiModemZPX User Guide 2 Installation Microphone Connection For voice mail or speakerphone applications, plug an unamplified microphone into the MIC jack. The microphone should have a stereo 3.58mm (9/64-inch) mini plug. Do not use a monophonic microphone. Sound Card and Speaker Connections For voice mail or speakerphone applications, use a 3.58mm (9/64-inch) plug maleto-male stereo patch cord to connect the LINE OUT jack on the modem to the LINE IN jack on your sound card.
MultiModemZPX User Guide 2 Installation Step 3: Install the Modem Driver If you use Windows 95 or newer, you must install the modem driver. The modem driver tells Windows how to control the modem. If you use a Linux operating system, please see Appendix F for installation instructions. If you use the SCO OpenServer operating system, please see Appendix G. Windows 95 1. After installing the MultiModemZPX into your computer, turn the computer on and allow Windows 95 to start.
MultiModemZPX User Guide 2 Installation 8. When the Add New Hardware wizard says it will search for new drivers for the Wave device for the voice modem, click Next. 9. Select Search for the best driver for your device, and then click Next. 10. Select CD-ROM drive, and then click Next. 11. When Windows says it has found the driver for the voice modem, click Next to continue. 12. When prompted, click Finish to complete the installation. 13.
MultiModemZPX User Guide 2 Installation Verifying the Windows 95/98/Me Configuration Windows assigns an interrupt request (IRQ) number for your modem. Because the number of IRQs is limited, a computer with several accessories may not have an available IRQ for your new modem. In that case, you may have to decide which of your other accessories you can modify or do without. Be aware that resource settings should be changed only by users with expert knowledge of computer hardware and hardware configurations.
MultiModemZPX User Guide 2 Installation Windows NT 4.0 Before you begin a Windows NT installation, make sure Windows NT Service Pack 3 or newer is installed on the computer. Also, to add and remove devices you must be logged on with Administrator privileges. 1. After installing the MultiModemZPX modem into your computer, turn the computer on and allow Windows NT to start. 2. Insert the MultiModemZPX CD into your computer’s CD-ROM drive. 3.
MultiModemZPX User Guide 2 Installation 6. In the Configure Port Usage dialog box, select Dial out only, Receive calls only, or Dial out and receive calls, depending upon how the phone line will be used. Click OK. 7. In the Remote Access Setup dialog box, click Network. 8. In the Network Configuration dialog box, make sure that only TCP/IP is selected, and then click OK. 9. If there is a network interface card that does not have TCP/IP bound to it, the Microsoft TCP/IP Properties window appears.
MultiModemZPX User Guide 2 Installation Verifying the Windows NT Configuration To verify your modem configuration in Windows NT: 1. Click Start | Settings | Control Panel. Double-click Modems. 2. The Modem Properties dialog box appears, showing the COM port associated with the modem. 3. Click Properties. View the General tab to display information about modem speed. Click the Connection tab to see information about connection and call preferences.
MultiModemZPX User Guide 2 Installation 3. In the Modem tab, select Multi-Tech Systems MT5634ZPX-PCI-V92, and then click the Properties button to display information about your modem settings. • Extra AT commands (see Chapter 4) may be entered in the Extra initialization commands field. • To change port assignments, click Advanced Port Settings. Use the COM Port number list to select an unused COM port.
MultiModemZPX User Guide 2 Installation Step 4: Configure the Modem for Your Country Before you use your modem, you must configure it for the country in which it will be used. You must also do this if you move the modem to another country after it has been configured for the first country. You can use one of two configuration methods: the Global Wizard utility or AT commands. The Global Wizard Utility The Global Wizard configuration utility is recommended for computers running Windows 95 or newer. 1.
MultiModemZPX User Guide 2 Installation Step 5: Install and Configure Your Software You may use either the communication program included with your modem or a third-party program. Communication programs designed for Windows 95 and above normally do not need to be manually configured, since they obtain configuration information from Windows. Communication programs designed for DOS and other operating systems, however, may need to be manually configured to work with your modem.
3 Operation
MultiModemZPX User Guide 3 Operation Introduction Your Multi-Tech modem operates under the control of a communication program, such as the PhoneTools program included with the modem. It also can operate under other general-purpose data communication programs, such as Windows HyperTerminal. For information on how to use the modem with the communication program of your choice, please refer to the program’s documentation.
MultiModemZPX User Guide · · · · 3 Operation E-mail or POP mail address POP server address Mail or SMTP address News or NNT server address Dial-Up Networking Before you can connect to the Internet, you must set up a remote-node client program. The Windows version is called Dial-Up Networking. Dial-Up Networking establishes your connection to the ISP’s server, which is the shared computer that manages calls from clients (your computer) to the Internet.
MultiModemZPX User Guide 3 Operation References The World Wide Web is an excellent source of information about modems in general and modem installation, configuration, and troubleshooting in particular. The following Web sites are good places to start: · Costmo’s Other Resources Page: http://modems.rosenet.net/ · Data Communications FAQ: http://www.best.com/~malch/comfaq.html · Modemsite.com: http://808hi.com/56k/index.htm · Vee90.net: http://www.vee90.
4 AT Commands, S-Registers & Result Codes
MultiModemZPX User Guide 4 AT Commands, S-Registers, and Result Codes Introduction AT commands are used to control the operation of your modem. They are so called because each command must be preceded by the characters AT to get the ATtention of the modem. AT commands can be issued only when the modem is in command mode or online command mode. The modem is in command mode whenever it is not connected to another modem.
MultiModemZPX User Guide 4 AT Commands, S-Registers, and Result Codes AT Commands Command: Values: Description: AT Command: Values: Description: ENTER Key n/a Press the ENTER or RETURN key to execute most commands. This action is frequently abbreviated . Command: Values: Description: A Answer n/a Answers an incoming call before the final ring. Command: Values: Description: A/ Repeat Last Command n/a Repeats the last command string. Do not precede this command with AT.
MultiModemZPX User Guide 4 AT Commands, S-Registers, and Result Codes @ Wait for quiet answer. Causes modem to wait for a ring back, then 5 seconds of silence, before processing next part of command. If silence is not detected, the modem returns a NO ANSWER code. ^ Disable data calling tone transmission. $ Detect AT&T call card “bong” tone. The character should follow the phone number and precede the user’s call card number: ATDT1028806127853500$123456789.
MultiModemZPX User Guide Command: Values: Default: Description: Mn Command: Values: Default: Description: Nn M0 M1 M2 M3 N0 N1 Command: Values: Default: Description: On O0 O1 O3 4 AT Commands, S-Registers, and Result Codes Monitor Speaker Mode n = 0, 1, 2, or 3 1 Speaker always off. Speaker on until carrier signal detected. Speaker always on when modem is off-hook. Speaker on until carrier is detected, except while dialing.
MultiModemZPX User Guide 4 AT Commands, S-Registers, and Result Codes Command: Values: Default: Description: T Tone Dialing P, T T Configures the modem for DTMF (touch-tone) dialing. Dialed digits are tone dialed until a P command or dial modifier is received. Command: Values: Default: Description: Vn Result Code Format n = 0 or 1 1 Displays result codes as digits (terse response). Displays result codes as words (verbose response).
MultiModemZPX User Guide 4 AT Commands, S-Registers, and Result Codes Command: Values: Default: Description: &Dn Data Terminal Ready (DTR) Control n = 0, 1, 2, or 3 2 &D0 Modem ignores the true status of the DTR signal and responds as if it is always on. &D1 If DTR drops while in online data mode, the modem enters command mode, issues an OK, and remains connected. &D2 If DTR drops while in online data mode, the modem hangs up. If the signal is not present, the modem will not answer or dial.
MultiModemZPX User Guide 4 AT Commands, S-Registers, and Result Codes Command: Values: Default: Description: &Sn Data Set Ready (DSR) Control n = 0 or 1 0 &S0 DSR is always high (on). &S1 DSR goes high only during a connection. Command: Values: Default: Description: &Tn &T0 &T1 &T3 &T6 V.54 Test Commands n = 0, 1, 3 or 6 None Abort. Stops any test in progress. Initiates local analog loopback test. Initiates local digital loopback test. Initiates remote digital loopback test.
MultiModemZPX User Guide 4 AT Commands, S-Registers, and Result Codes Command: Values: Default: Description: \Bn Transmit Break n = 0–9 in 100 ms units 3 In non-error-correction mode only, sends a break signal of the specified length to a remote modem. Works in conjunction with the \K command. Command: Values: Default: Description: \Jn Data Buffer Control n=0 0 Enables data buffer—DTE (serial port) speed is independent of connect speed.
MultiModemZPX User Guide Command: Values: Default: Description: \Nn \N0 \N1 \N2 \N3 \N4 \N5 \N7 Command: Values: Default: Description: Command: Values: Default: Description: \Qn \Q0 \Q1 \Q3 \Tn \Tn 4 AT Commands, S-Registers, and Result Codes Error Correction Mode Selection n = 0–5, or 7 3 Non-error correction mode with data buffering (buffer mode; same as &Q6). Direct mode. MNP reliable mode. If the modem cannot make an MNP connection, it disconnects. V.42/MNP auto-reliable mode.
MultiModemZPX User Guide Command: Values: Defaults: Description: -Cn -C0 -C1 Command: Values: Default: Description: 4 AT Commands, S-Registers, and Result Codes Data Calling Tone n = 0 or 1 0 Disables V.25 data calling tone to deny remote data/fax/voice discrimination. Enables V.25 data calling tone to allow remote data/fax/voice discrimination. %A Adaptive Answer Result Code Enable n = 0 or 1 0 The %A command controls whether the DATA and FAX result codes will be sent by the modem.
MultiModemZPX User Guide 4 AT Commands, S-Registers, and Result Codes Command: +DCS=x,y Select V.44 Data Compression Values: x = 0 or 1 (V.42bis) y = 0, 1, or 2 (V.44) Default: 1,2 Description: Selects V.42bis/V.44 data compression. +DCS=0,0 +DCS=0,1 +DCS=0,2 +DCS=1,0 +DCS=1,1 +DCS=1,2 +DCS=? +DCS? V.42bis and V.44 data compression are both disabled. V.42bis is disabled; V.44 data compression is acceptable. V.42bis is disabled; V.44 only when connected to a V.92 server. V.42bis is acceptable; V.
MultiModemZPX User Guide 4 AT Commands, S-Registers, and Result Codes +DS44? Reports current options in the following format: direction, 0, 0, max_codewords_tx, max_codewords_rx, max_string_tx, max_string_rx, max_history_tx, max_history_rx. Example: +DS44: 3, 0, 0, 1024, 1024, 255, 255, 5120, 4096. Subparameters direction 0 3 max_codewords_tx Specifies the DTE direction of the data compression. No compression. Compression in both directions (default).
MultiModemZPX User Guide 4 AT Commands, S-Registers, and Result Codes Command: +MS= Modulation Selection Values: See description. Defaults: See description. Description: This extended-format command selects modulation, enables or disables automode, and specifies the highest downstream and upstream connection rates using one to four subparameters. The command syntax is +MS=[mod][,[automode][,[0][,[max_rate][,[0][,[max_rx_rate]]]]]] Subparameters that are not entered retain their current value.
MultiModemZPX User Guide 4 AT Commands, S-Registers, and Result Codes automode An optional numeric value that enables or disables automatic modulation negotiation using V.8 bis/V.8 or V.32 bis Annex A. Automode is disabled if values are specified for the max_rate and max_rx_rate parameters. The options are: 0 Disable automode 1 Enable automode (default) max_rate An optional number that specifies the highest rate at which the modem may establish an upstream (transmit) connection.
MultiModemZPX User Guide Command: +PIG=n Values: Default: Description: +PIG=0 +PIG=1 +PIG=? +PIG? Command: +PMH=n Values: Default: Description: +PMH=0 +PMH=1 +PMH=? +PMH? Command: +PMHF Values: Default: Description: 4 AT Commands, S-Registers, and Result Codes PCM Upstream Ignore n = 0 or 1 1 Controls the use of PCM upstream during V.92 operation. PCM upstream allows faster upload speeds to a V.92 server.
MultiModemZPX User Guide +PMHR=12 +PMHR=13 +PMHR=? +PMHR? 4 AT Commands, S-Registers, and Result Codes Grant MOH request with 16 minute timeout Grant MOH request with indefinite timeout Displays the allowed values Displays the currrent value Command: +PMHT=n Modem on Hold Timer Values: n = 0–13 Default: 0 Description: Determines if the modem will accept a V.92 Modem on Hold (MOH) request and will set the MoH timeout.
MultiModemZPX User Guide Command: +VCID=n Values: Default: Description: +VCID=0 +VCID=1 +VCID=2 +VCID=? +VCID? 4 AT Commands, S-Registers, and Result Codes Caller ID Selection n = 0, 1, or 2 0 Enables Caller ID detection and configures the reporting and presentation of the Caller ID data that is detected after the first ring. The reported data includes the date and time of the call, the caller's name and number, and a message. Set S0=2.
MultiModemZPX User Guide 4 AT Commands, S-Registers, and Result Codes Command: +++AT Escape Sequence Values: n/a Description: Puts the modem in command mode (and optionally issues a command) while remaining online. Type +++AT and up to six command characters, then press ENTER. Used mostly to issue the hang-up command: +++ATH. Command: %%%AT Remote Configuration Escape Sequence Values: n/a Description: Initiates remote configuration mode while online with remote modem.
MultiModemZPX User Guide 4 AT Commands, S-Registers, and Result Codes S-Registers Certain modem values, or parameters, are stored in memory locations called S-registers. Use the S command to read or to alter the contents of S-registers (see previous section). Register Unit Range Default Description S0 1 ring 0, 1–255 0 Sets the number of rings until the modem answers. ATS0=0 disables autoanswer completely. Range varies by country. Set S0=2 for Caller ID.
MultiModemZPX User Guide Register Unit S37 4 AT Commands, S-Registers, and Result Codes Range decimal 0–19 Default 0 Description Sets the maximum V.34 “upstream” speed at which the modem attempts to connect.
MultiModemZPX User Guide Register Unit 4 AT Commands, S-Registers, and Result Codes Range Default Description 19 20 21 22 23 50666 bps 52000 bps 53333 bps 54666 bps 56000 bps S42 decimal 0–1 1 Enables/disables the 56K auto rate. When 56K auto is disabled, fallback to V.34 is also disabled. 0 = disable; 1 = enable. S48 decimal 7 or 128 7 Enables (7) or disables (128) LAPM negotiation. The following table lists the S36 and S48 configuration settings for certain types of connections.
MultiModemZPX User Guide 4 AT Commands, S-Registers, and Result Codes Result Codes In command mode your modem can send responses called result codes to your computer. Result codes are used by communications programs and can also appear on your monitor.
MultiModemZPX User Guide 4 AT Commands, S-Registers, and Result Codes Terse Verbose Description 88 89 90 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 DELAYED BLACKLISTED BLACKLIST FULL CONNECT 28000 * CONNECT 29333 * CONNECT 30666 * CONNECT 33333 * CONNECT 34666 * CONNECT 37333 * CONNECT 38666 * CONNECT 41333 * CONNECT 42666 * CONNECT 45333 * CONNECT 46666 * CONNECT 49333 * CONNECT 50666 * CONNECT 53333 * CONNECT 54666 * Delay is in effect for the dialed number Dialed number is blackli
5 Remote Configuration
MultiModemZPX User Guide 5 Remote Configuration Introduction Remote configuration is a network management tool that allows you to configure MT5634ZPX and MT5634ZBA modems anywhere in your network from one location. With password-protected remote configuration, you can issue AT commands to a remote modem for maintenance or troubleshooting as if you were on site. Basic Procedure The following steps are valid regardless of whether the connection is established by the local or the remote Multi-Tech modem.
MultiModemZPX User Guide 5 Remote Configuration 4. The new password is saved automatically. You can now either enter more AT commands or exit the data communications program. The next time you wish to set up the modem, you must use the new password. To Change the Remote Escape Character To further improve security, you can change a remote modem’s remote configuration escape character either locally or remotely. The remote configuration escape character is stored in register S9.
6 Solving Problems
MultiModemZPX User Guide 6 Solving Problems Introduction Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. However, it is more likely that the source of your problem lies elsewhere. The following symptoms are typical of problems you might encounter: • The modem does not respond to commands.
MultiModemZPX User Guide 4 4 4 6 Solving Problems Another expansion card, such as a sound or game card, might be using the same COM port, memory address, or interrupt request (IRQ) as your modem. See Chapter 2 for information on verifying the configuration for your operating system. Look for conflicts with other devices installed on your computer. Resources are assigned at power-up by the computer’s BIOS.
MultiModemZPX User Guide 6 Solving Problems If you must dial 9 to get an outside line, the easiest way to dial it automatically using legacy software is to include it in the modem’s dial prefix, e.g., ATDT9,. Note the comma, which inserts a pause before the number is dialed. By inserting 9, into the dial prefix, you do not have to include it in each directory entry.
MultiModemZPX User Guide 6 Solving Problems The Modem Cannot Connect When Answering 4 The default DTR Control command (&D2) inhibits autoanswer. To enable au- 4 toanswer, change DTR Control to &D0, and make sure &Q0, &Q5, or &Q6 is also set. For more information, see the &D command in Chapter 4. For information on changing the modem’s default configuration, see “Step 5: Install and Configure Your Software” in Chapter 2. Autoanswer might be disabled.
MultiModemZPX User Guide 6 Solving Problems There Are Garbage Characters on the Monitor 4 Your computer and the remote computer might be set to different word lengths, 4 4 4 stop bits, or parities. If you have connected at 8-N-1, try changing to 7-E-1, or vice-versa, using your communication software. You might be experiencing line noise. Enable error correction, if it is disabled, or hang up and call again; you might get a better connection the second time.
MultiModemZPX User Guide 6 Solving Problems Voice Mail Test Test the MultiModemZPX’s voice function by using the included software to set up the MultiModemZPX for voice mail. Have an acquaintance call and leave a message, and then play it back. If your modem does not play sound files in voice mode, go to Windows Control Panel and double-click the Multimedia icon. Under the Audio tab, select Modem Wave Driver as your preferred device for both playback and recording, then try again. Loopback Test 1.
Appendixes
MultiModemZPX User Guide A Regulatory Compliance Appendix A: Regulatory Compliance FCC Part 68 Telecom 1. This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number. This information must be provided to the telephone company. 2. The suitable USOC jack (Universal Service Order Code connecting arrangement) for this equipment is shown below.
MultiModemZPX User Guide Service Center in USA: A Regulatory Compliance Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, MN 55112 U.S.A. (763) 785-3500 (763) 785-9874 Fax FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
MultiModemZPX User Guide A Regulatory Compliance Canadian Limitations Notice Notice: The ringer equivalence number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5.
MultiModemZPX User Guide A Regulatory Compliance EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: • Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility; and • Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain
MultiModemZPX User Guide A Regulatory Compliance 6. This equipment may not provide for the effective hand-over of a call to another device connected to the same line. 7. Some parameters required for compliance with Telecom’s Telepermit requirements are dependent on the equipment (PC) associated with this device.
MultiModemZPX User Guide B Technical Specifications Appendix B: Technical Specifications The MultiModemZPX modem meets the following specifications: Trade Name MultiModemZPX™ Model Number MT5634ZPX-PCI Build Number MT5634ZPX-PCI-V92 Server-to-Client Data Rates 56K speeds when accessing a V.90 or V.92 server (actual speed depends on server capabilities and line conditions)* Client-to-Server Data Rates Up to 48Kbps when accessing a V.
MultiModemZPX User Guide B Technical Specifications call status display, auto-parity and data rate selections; keyboard-controlled modem options; non-volatile memory; remote configuration; DTR dialing; callback security; A-law support in 56K modes; 11-bit support; real-time fax compression conversion; U.S. Caller ID reporting; quickconnect startup. Command Buffer 40 characters Transmit Level -11 dBm (North America and Pan Euro)—varies by country setting Frequency Stability ±0.
MultiModemZPX User Guide C Loopback Tests Appendix C: Loopback Tests Introduction Each time you turn on your modem, it performs an automatic self-test to ensure proper operation. Your modem also has three diagnostic tests: local analog loopback, remote digital loopback, and local digital loopback. These ITU-T V.54 loopback tests isolate telephone circuit and transmission problems.
MultiModemZPX User Guide C Loopback Tests 3. Enter characters from your keyboard. For this test, typing multiple uppercase U characters is a good way to send an alternating test pattern of binary ones and zeros. The characters entered should be displayed on your monitor. 4. To exit the test, type the escape sequence +++AT and press ENTER. This puts the modem in online command mode. Then type either AT&T or ATH to return to command mode. 5.
MultiModemZPX User Guide C Loopback Tests 6. Enter data from your keyboard. For this test, typing multiple uppercase U characters is a good way to send an alternating test pattern of binary ones and zeroes. Data received by the remote modem enters its analog receiver, is converted to digital data, is reconverted into analog, and then is transmitted back to your modem. Your modem passes this test if the characters received on your monitor are the same as the characters entered from your keyboard. 7.
MultiModemZPX User Guide C Loopback Tests 6. To exit the test, type the escape sequence +++AT and press ENTER. This puts the modem in online command mode. The modem should respond with an OK message. If you wish to stay on line with the remote modem for normal data transmission, type AT&T and press ENTER to exit the test, then type ATO and press ENTER to return on line. If you wish to terminate the call, type ATH and press ENTER to hang up.
MultiModemZPX User Guide D Warranty, Service, and Technical Support Appendix D: Warranty, Service, and Technical Support Limited Warranty Multi-Tech Systems, Inc. (MTS) warrants that this product will be free from defects in material or workmanship for a period of ten years from the date of purchase or, if date of purchase is not provided, ten years from the date of shipment.
MultiModemZPX User Guide D Warranty, Service, and Technical Support For out of warranty repair charges, go to http://www.multitech.com/documents/warranties. Extended two-year overnight replacement agreements are available for selected products. Please call MTS at 888 288-5470, extension 5308, or visit our web site at http://www.multitech.com/PROGRAMS/orc/ for details on rates and coverages.
MultiModemZPX User Guide D Warranty, Service, and Technical Support Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call 800 972-2439 (USA and Canada) or 763 785-3500 (international and local). Please have modem information available.
MultiModemZPX User Guide E Upgrading the Modem Appendix E: Upgrading the Modem Introduction Your modem is controlled by semi-permanent software, called firmware, which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off. However, it can be changed by either the manufacturer or the user as bugs are fixed or new features are added.
MultiModemZPX User Guide E Upgrading the Modem Step 2: Identify the Current Firmware Version Identify the current version of your modem’s firmware at the Multi-Tech Web site. If your modem already has the current firmware, there is no need to update it. 1. Using your favorite Web browser, go to http://www.multitech.com/SUPPORT/MultiModemZPX/firmware.asp. 2. Scroll down to your modem model number. 3. Look at the firmware version number for your modem. 4.
MultiModemZPX User Guide E Upgrading the Modem 2. In the program’s terminal window, type AT&V and press ENTER to list your modem’s current parameters. 3. Record your parameters by saving the screens and sending them to your printer. 4. Type AT&W1Z and press ENTER to clear your stored parameters and reset your modem to factory default. 5. Close the terminal program. Step 6: Upgrade the Modem’s Firmware Before you begin the following procedure, read the README.
MultiModemZPX User Guide F Installing Under Linux Appendix F: Installing Under Linux Introduction This appendix explains how to install a modem on a computer operating under the Red Hat Linux 6.2 operating system. Other versions of Red Hat and other Linux operating systems should be similar. Briefly, in Linux, you do not need drivers for most modems. Programs in Linux commonly call upon the port, rather than the modem.
MultiModemZPX User Guide F Installing Under Linux Note: The preceding example places the modem on COM3. Your IRQ and port may vary. Substitute the IRQ and port values in the example with the values for your computer as listed in the results of the command issued in step 3. To set Linux to configure the modem at boot-up, use an editor such as “jed” and add the setserial command to the end of the rc.local file. 5.
MultiModemZPX User Guide F Installing Under Linux Calling the ISP 1. On the Task Bar at the bottom of the screen, select the Gnome Footprint. 2. Select Internet from the menu. 3. Select RH PPP Dialer. 4. Select the connection name you entered in step 5 of the previous section. 5. Click OK. Answering Calls To use the system for answering calls, Linux requires other programs to be installed, such as Mgetty, Mgetty+Sendfax, and others, depending on your requirements.
MultiModemZPX User Guide G Installing Under SCO OpenServer Appendix G: Installing Under SCO OpenServer Introduction This appendix explains how to install a modem on a computer operating under the SCO OpenServer 5.0.x operating system. Briefly, in SCO OpenServer , you do not need drivers for most modems. Programs in SCO OpenServer commonly call upon the port, rather than the modem. Installation Install the MultiModemZPX in the computer as described in Chapter 2. Setup 1.
Index
MultiModemZPX User Guide Symbols 56K operation digital loss when used with PBX 42 disabling the auto rate 42 maximum connect speed 41 mode selection 42 A abort timer 40 Adaptive Answer Result Code Enable command 31 analog loopback test 63–64 Answer command 23 Asynchronous Communications Mode command 27 AT commands 22–44 #S 38 #S= 38 %%%AT 39 %A 31 %B 31 %C 31 %E 31 &&S 28 &C 26 &D 27, 52 &E 27 &F 16, 27 &G 27 &K 27 &Q 27, 52 &S 28 &T 28 &V 28 &W 16, 28, 46, 47 &Z= 28 +++AT 39 +DCS= 32 +DR= 32 +DS44= 32 +ES
MultiModemZPX User Guide F fallback 25 Fallback and Fall Forward command 31 fax communications 19–20 faxing from a Windows application 19 FCC regulations 56–57 firmware upgrading 70–72 version 24 flash 36 flash memory 70 Flash Wizard upgrade utility 71 flow control 27, 30 Flow Control Selection command 27, 30 MNP 5 data compression 31 MNP error correction 30 Modem on Hold 8, 36, 37 Modem on Hold Enable command 36 Modem on Hold Initiate command 36 Modem on Hold Timer command 37 Modem Reset command 26 Modula
MultiModemZPX User Guide Store Current Configuration command 16, 28 Store Dialing Command 28 Store Setup Password command 38 Sync/Async Mode command 52 synchronous buffered mode 33 T technical specifications 61–62 telephone connecting 6 line 50 terminal mode 49 testing the modem 28, 50 fax 19–20 loopback tests 63–66 voice communications 53–54 Tone Dialing command 26 tones, dialing 40 Transmit Break command 29 troubleshooting 49–54 U upgrading the modem 70–72 upstream mode 36 Index V W V.22 mode 23 V.
