MT5634ZPX-PCI-U MT5634ZPX-PCI-U-NV Internal Data / Super G3 Fax Modem User Guide
MultiModemZPX User Guide MT5634ZPX-PCI-U, MT5634ZPX-PCI-U-NV P/N S000197C Revision C Copyright © 2003 by Multi-Tech Systems, Inc. All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
MultiModemZPX User Guide Contents Contents Chapter 1 - Introduction ......................................................................................... 5 Product Description ........................................................................................................ 5 Chapter 2 - Installation ........................................................................................... 6 What You Will Need ....................................................................................
MultiModemZPX User Guide Contents Appendix D - Upgrading the Modem ................................................................ 33 Introduction .................................................................................................................... 33 Upgrade Overview ........................................................................................................ 33 Step 1: Identify the Modem Firmware .......................................................................
MultiModemZPX User Guide 1 Introduction Chapter 1 - Introduction Congratulations on your purchase of the MultiModemZPX. You have acquired one of the finest internal data/fax modems available today from one of the world’s oldest modem manufacturers: Multi-Tech Systems, Inc. This User Guide will help you to install, configure, test, and use your modem. Product Description One Modem, Worldwide Use. The MultiModemZPX is designed for global applications. This means one modem can ship around the world.
MultiModemZPX User Guide 2 Installation Chapter 2 - Installation .
MultiModemZPX User Guide 2 Installation Step 1: Install the MultiModemZPX in your Computer Figure 2-1. The MultiModemZPX. Installing the MultiModemZPX requires you to open your computer. Please consult your computer manual in addition to the following instructions. 1. Turn off the computer and unplug it. Failure to do so may result in damage to both the MultiModemZPX and the computer. Do not turn on the computer until the instructions tell you to do so. 2.
MultiModemZPX User Guide 2 Installation Step 2: Make the External Connections Now connect the MultiModemZPX to the telephone line and, optionally, to your telephone. For voice mail or speakerphone use, you can also connect it to a microphone and an external speaker, headphone, or sound card. The microphone can be used for recording answering machine messages or for speakerphone use. The speaker or headphone can be used for playing back messages or as a speakerphone.
MultiModemZPX User Guide 2 Installation Sound Card and Speaker Connections (If you have the Voice Option) For voice mail or speakerphone applications, use a 3.58mm (9/64-inch) plug male-to-male stereo patch cord to connect the LINE OUT jack on the modem to the LINE IN jack on your sound card. If your sound card does not have a LINE IN jack, use its MIC jack. This will allow you to hear modem activity whether it is originating or answering a call, or playing a recorded message.
MultiModemZPX User Guide 2 Installation Verifying the Windows 95/98/Me Configuration Windows assigns an interrupt request (IRQ) number for your modem. Because the number of IRQs is limited, a computer with several accessories may not have an available IRQ for your new modem. In that case, you may have to decide which of your other accessories you can modify or do without. Be aware that resource settings should be changed only by users with expert knowledge of computer hardware and hardware configurations.
MultiModemZPX User Guide 2 Installation Installing the Modem Driver in Windows NT 4.0 Before you begin a Windows NT installation, make sure Windows NT Service Pack 3 or newer is installed on the computer. Also, to add and remove devices you must be logged on with Administrator privileges. 1. After installing the MultiModemZPX modem into your computer, turn the computer on and allow Windows NT to start. 2. Insert the MultiModemZPX system CD into your computer’s CD-ROM drive. 3.
MultiModemZPX User Guide 2 Installation Verifying the Windows 2000 Configuration To verify your modem adapter configuration in Windows 2000: 1. Click Start | Settings | Control Panel. Double-click Phone and Modem Properties. 2. In the Phone and Modem Properties dialog box, click the Modems tab. 3. In the Modem tab, select Multi-Tech Systems MT5634ZPX-PCI-V92, and then click the Diagnostics tab and then click the Query Modem button to display information about your modem settings.
MultiModemZPX User Guide 2 Installation Step 4: Configure the Modem for Your Country Before you use your modem, you must configure it for the country in which it will be used. You must also do this if you move the modem to another country after it has been configured for the first country. You can use one of two configuration methods: the Global Wizard utility or AT commands. The Global Wizard Utility The Global Wizard configuration utility is recommended for computers running Windows 95 or newer. 1.
MultiModemZPX User Guide 2 Installation Step 5: Install PhoneTools You can use PhoneTools to setup the operation of your modem. Multi-Tech includes this data communications software program on the product CD shipped with your modem. In general, the modem will work with most data communications software programs. Data communications software gives you access to commands that govern how the modem operates; that is, how the modem handles incoming and outgoing data streams, etc. 1.
MultiModemZPX User Guide 3 Remote Configuration Chapter 3 - Remote Configuration Remote configuration is a network management tool that allows you to configure MT5634ZPX and MT5634ZBA modems anywhere in your network from one location. With password-protected remote configuration, you can issue AT commands to a remote modem for maintenance or troubleshooting as if you were on site.
MultiModemZPX User Guide 3 Remote Configuration To Change the Remote Escape Character To further improve security, you can change a remote modem’s remote configuration escape character either locally or remotely. The remote configuration escape character is stored in register S9. The factory default is 37, which is the ASCII code for the percent character (%). Setting S9 to 0 (zero) disables remote configuration entirely. CAUTION: If you do this remotely, you won’t be able to change it back remotely. 1.
MultiModemZPX User Guide 4 Troubleshooting Chapter 4 - Troubleshooting Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. However, it is more likely that the source of your problem lies elsewhere. The following symptoms are typical of problems you might encounter: • The modem does not respond to commands.
MultiModemZPX User Guide 4 Troubleshooting • Another expansion card, such as a sound or game card, might be using the same COM port, memory address, or interrupt request (IRQ) as your modem. See Chapter 2 for information on verifying the configuration for your operating system. Look for conflicts with other devices installed on your computer. Resources are assigned at power-up by the computer’s BIOS.
MultiModemZPX User Guide 4 Troubleshooting If you must dial 9 to get an outside line, the easiest way to dial it automatically using legacy software is to include it in the modem’s dial prefix, e.g., ATDT9,. Note the comma, which inserts a pause before the number is dialed. By inserting 9, into the dial prefix, you do not have to include it in each directory entry.
MultiModemZPX User Guide 4 Troubleshooting The Modem Cannot Connect When Answering • The default DTR Control command (&D2) inhibits autoanswer. To enable autoanswer, change DTR Control to &D0, and make sure &Q0, &Q5, or &Q6 is also set. For more information, see the &D command in Chapter 4. For information on changing the modem’s default configuration, see “Step 5: Install and Configure Your Software” in Chapter 2. • Autoanswer might be disabled.
MultiModemZPX User Guide 4 Troubleshooting There Are Garbage Characters on the Monitor • Your computer and the remote computer might be set to different word lengths, stop bits, or parities. If you have connected at 8-N-1, try changing to 7-E-1, or vice-versa, using your communication software. • You might be experiencing line noise. Enable error correction, if it is disabled, or hang up and call again; you might get a better connection the second time.
MultiModemZPX User Guide 4 Troubleshooting Voice Mail Test Test the MultiModemZPX’s voice function by using the included software to set up the MultiModemZPX for voice mail. Have an acquaintance call and leave a message, and then play it back. If your modem does not play sound files in voice mode, go to Windows Control Panel and double-click the Multimedia icon. Under the Audio tab, select Modem Wave Driver as your preferred device for both playback and recording, then try again. Loopback Test 1.
MultiModemZPX User Guide A Regulatory Compliance Appendix A - Regulatory Compliance FCC Part 68 Telecom 1. This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number. This information must be provided to the telephone company. 2. The suitable USOC jack (Universal Service Order Code connecting arrangement) for this equipment is shown below.
MultiModemZPX User Guide A Regulatory Compliance FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
MultiModemZPX User Guide A Regulatory Compliance Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.
MultiModemZPX User Guide A Regulatory Compliance EMC, Safety, and R&TTE Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: • Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility; and • Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain
MultiModemZPX User Guide A Regulatory Compliance 6. This equipment may not provide for the effective hand-over of a call to another device connected to the same line. 7. Some parameters required for compliance with Telecom’s Telepermit requirements are dependent on the equipment (PC) associated with this device.
MultiModemZPX User Guide B Technical Specifications Appendix B - Technical Specifications The MultiModemZPX modem meets the following specifications: Trade Name MultiModemZPX™ Model Number MT5634ZPX-PCI Build Number MT5634ZPX-PCI-V92 or V90 with optional voice Server-to-Client Data Rates 56K speeds when accessing a V.90 or V.92 server (actual speed depends on server capabilities and line conditions)* Client-to-Server Data Rates Up to 48Kbps when accessing a V.
MultiModemZPX User Guide B Technical Specifications keyboard-controlled modem options; non-volatile memory; remote configuration; DTR dialing; callback security; A-law support in 56K modes; 11-bit support; real-time fax compression conversion; U.S. Caller ID reporting; quickconnect startup. Command Buffer 40 characters Transmit Level -11 dBm (North America and Pan Euro)—varies by country setting Frequency Stability ±0.
MultiModemZPX User Guide C Warranty, Service, and Technical Support Appendix C - Warranty, Service, and Technical Support Limited Warranty Multi-Tech Systems, Inc. (MTS) warrants that this product will be free from defects in material or workmanship for a period of ten years from the date of purchase or, if date of purchase is not provided, ten years from the date of shipment.
MultiModemZPX User Guide C Warranty, Service, and Technical Support Extended two-year overnight replacement agreements are available for selected products. Please call MTS at 888 288-5470, extension 5308, or visit our web site at http://www.multitech.com/PROGRAMS/orc/ for details on rates and coverages. Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc.
MultiModemZPX User Guide C Warranty, Service, and Technical Support Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call 800 972-2439 (USA and Canada) or 763 785-3500 (international and local). Please have modem information available.
MultiModemZPX User Guide D Upgrading the Modem Appendix D - Upgrading the Modem Introduction Your modem is controlled by semi-permanent software, called firmware, which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off. However, it can be changed by either the manufacturer or the user as bugs are fixed or new features are added.
MultiModemZPX User Guide D Upgrading the Modem Step 2: Identify the Current Firmware Version Identify the current version of your modem’s firmware at the Multi-Tech Web site. If your modem already has the current firmware, there is no need to update it. 1. Using your favorite Web browser, go to http://www.multitech.com/SUPPORT/MultiModemZPX/firmware.asp. 2. Scroll down to your modem model number. 3. Look at the firmware version number for your modem. 4.
MultiModemZPX User Guide D Upgrading the Modem 2. In the program’s terminal window, type AT&V and press ENTER to list your modem’s current parameters. 3. Record your parameters by saving the screens and sending them to your printer. 4. Type AT&W1Z and press ENTER to clear your stored parameters and reset your modem to factory default. 5. Close the terminal program. Step 6: Upgrade the Modem’s Firmware Before you begin the following procedure, read the README.
MultiModemZPX User Guide E Installing Under Linux Appendix E - Installing Under Linux Introduction This appendix explains how to install a modem on a computer operating under the Red Hat Linux 6.2 operating system. Other versions of Red Hat and other Linux operating systems should be similar. Briefly, in Linux, you do not need drivers for most modems. Programs in Linux commonly call upon the port, rather than the modem.
MultiModemZPX User Guide E Installing Under Linux Note: The preceding example places the modem on COM3. Your IRQ and port may vary. Substitute the IRQ and port values in the example with the values for your computer as listed in the results of the command issued in step 3. To set Linux to configure the modem at boot-up, use an editor such as “jed” and add the setserial command to the end of the rc.local file. 5.
MultiModemZPX User Guide E Installing Under Linux Calling the ISP 1. On the Task Bar at the bottom of the screen, select the Gnome Footprint. 2. Select Internet from the menu. 3. Select RH PPP Dialer. 4. Select the connection name you entered in step 5 of the previous section. 5. Click OK. Answering Calls To use the system for answering calls, Linux requires other programs to be installed, such as Mgetty, Mgetty+Sendfax, and others, depending on your requirements.
MultiModemZPX User Guide F Installing Under SCO OpenServer Appendix F - Installing Under SCO OpenServer Introduction This appendix explains how to install a modem on a computer operating under the SCO OpenServer 5.0.x operating system. Briefly, in SCO OpenServer , you do not need drivers for most modems. Programs in SCO OpenServer commonly call upon the port, rather than the modem. Installation Install the MultiModemZPX in the computer as described in Chapter 2. Setup 1.
MultiModemZPX User Guide Index A AT commands &D 20 &Q 20 &W 15, 16 O 15, 16 autoanswer 20 C call waiting 19 Caller ID 5, 20, 21 Canadian regulations 24–27 COM Port assignment 9 communication programs 17 compression, data 20 configuring for your country 13 country configuration 13 D data compression 20 driver installation 9 DTR (Data Terminal Ready) Control command 20 F FCC regulations 23–24 firmware upgrading 33–35 flash memory 33 Flash Wizard upgrade utility 34 G garbage characters 21 Global Wizard 13
