MultiMobile Modem Family PC Card Modem MT5634ZLX MT5634ZLXI MT5634ZLX/FE User Guide
MT5634ZLX, MT5634ZLXI, MT5634ZLX/FE P/N S000266A Revision A Copyright © 1999-2002 by Multi-Tech Systems, Inc. All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc.
Contents CHAPTER 1 – INTRODUCTION .................................................................................................................. 5 FEATURES ................................................................................................................................................... 5 SYSTEM REQUIREMENTS .............................................................................................................................. 6 SAFETY WARNINGS......................................
APPENDIX A – REGULATORY COMPLIANCE........................................................................................ 30 FCC PART 15 REGULATION ....................................................................................................................... 30 FCC PART 68 TELECOM ............................................................................................................................ 31 CANADIAN LIMITATIONS NOTICE.................................................................
Chapter 1 – Introduction Chapter 1 – Introduction The MultiMobile PC Card modems offer high-speed performance and reliability for mobile users with laptops. They provide the flexibility needed for local and remote connections to the Internet. These Type II PCMCIA credit card size modems comply with the PCMCIA 2.1 and JEIDA 4.1 standards and support the fastest downloading speeds available over standard phone lines.
Chapter 1 – Introduction System Requirements • An IBM compatible PC or notebook computer with 386SX or faster processor • At least one type II PCMCIA socket or 32-bit CardBus slot • PCMCIA compliant Card Services and Socket Services • An RJ-11 jack for connecting to a phone plug • MT5634ZLX/FE only: An RJ-45 jack for 100BaseTX connection to your Ethernet LAN Safety Warnings • Use this product only with UL- and CUL-listed computers. • To reduce the risk of fire, use only 26 AWG (.
Chapter 1 – Introduction We Supply Your modem has several components. Please make sure you have all parts before trying to operate your modem.
Chapter 2 – Installation Chapter 2 – Installation Installing the MT5634ZLX Card 1. Insert the MT5634ZLX Card into the laptop’s PCMCIA slot. Be sure the label is facing up. 2. Plug 15-pin adapter end of the telephone cord into the MT5634ZLX Card. 3. Plug the other end of the RJ-11 into an available telephone wall jack. This connects you to the PSTN (Public Switched Telephone Network). MT5634ZLX Connections Installing the MT5634ZLXI Card 1. Insert the MT5634ZLXI Card into the laptop’s PCMCIA slot.
Chapter 2 – Installation Installing the MT5634ZLX/FE Card 1. Insert the MT5634ZLX/FE Card into the computer’s PCMCIA slot. Be sure the label is facing up. 2. Plug the Modem-LAM (Line Adapter Module) into the modem port of the PC Card. 3. Plug one end of the RJ-11 telephone line cord into the open end of the Modem-LAM (this is the LAM’s RJ-11 receptacle side). 4. Plug the other end of the RJ-11 into an available telephone wall jack. This connects you to the PSTN (Public Switched Telephone Network). 5.
Chapter 2 – Installation Installing the Modem Driver You must install the modem’s driver onto the hard drive of your laptop PC. If you are using Windows 95/98/Me/2000/XP, the driver is installed with Windows’ Plug and Play feature. For Windows NT, which does not support Plug and Play, see the Modem Driver Installation for Windows NT below. Modem Driver Installation for Windows 95/98/Me/2000/XP 1. Make sure your modem PC card is connected properly, and then turn on your laptop PC.
Chapter 2 – Installation Installing Data Communication Software Data communications software is designed to enable your modem to send and receive data. Multi-Tech has included a communications software program, Phone Tools, with your modem. To install Phone Tools: • Insert the MultiMobile CD into your laptop’s CD-ROM drive. • Click on the Phone Tools icon. • You will be asked to choose your language. • The software automatically loads onto your PC.
Chapter 2 – Installation Using AT Commands to Configure Your Modem 1. Run Phone Tools or use your favorite communications program and open the program’s terminal window. 2. To configure the modem for a specific country, type AT%T19,0,nn, where nn is the country code, and then press Enter. The message OK displays. 3. To verify the change, type ATI9, and then press Enter. The country code is displayed, as in this example: Country AT Command Result code Euro/NAM AT%T19,0,34 (default) 52 4.
Chapter 3 – Remote Configuration Chapter 3 – Remote Configuration Remote configuration is a network management tool that allows you to configure modems anywhere in your network from one location. With password-protected remote configuration, you can issue AT commands to a remote MultiMobile Modem for maintenance or troubleshooting as if you were on-site. Basic Procedure The following steps are valid regardless of whether the connection is established by the local or the remote Multi-Tech modem. 1.
Chapter 3 – Remote Configuration Changing the Remote Escape Character To further improve security, you can change a remote modem’s remote configuration escape character. The remote configuration escape character is stored in register S9. The factory default is 37, which is the ASCII code for the percent character (%). Setting S9 to 0 (zero) disables remote configuration entirely. Caution: If you do this remotely, you won’t be able to change it back remotely! 1.
Chapter 4 – AT Commands, S-Registers, and Result Codes Chapter 4 – AT Commands, S-Registers, and Result Codes Typically, your fax and data communications software controls the modem for you. For complete control over your modem, you may also want to use AT commands. Each AT command must be preceded by the characters AT to get the ATtention of the modem. You need to be careful when using these commands because they can cause your software to lose its ability to control the modem.
Chapter 4 – AT Commands, S-Registers, and Result Codes AT Commands The commands labeled as default are factory default settings. Command Options Function & Description +++AT Escape Sequence puts the modem in command mode (and optionally issues a command) while remaining online. Type +++AT and up to ten command characters, then press ENTER.
Chapter 4 – AT Commands, S-Registers, and Result Codes Command Options Function & Description ; Return to command state after dialing a number without disconnecting the call. En AT command echo options. E0 Echo disabled. E1 (default) Echo enabled. Hn Switch-hook control H0 Modem goes on-hook. H1 Modem goes off-hook. Ln Speaker Volume Control Level (0-3); L3 being the highest. Mn Speaker control. M0 Speaker always off. M1 (default) Speaker on until carrier present.
Chapter 4 – AT Commands, S-Registers, and Result Codes Command Options Function & Description W1 CONNECT result code reports DTE speed; enable the CARRIER, COMPRESSION, and PROTOCOL extended result code. W2 CONNECT result code reports DCE speed. Xn Select result codes/call progress options. X0 Display CONNECT or “1” for all speeds. X1 Display connect message according to “ATW” and “AT\V”, blind dial, ignore busy tone.
Chapter 4 – AT Commands, S-Registers, and Result Codes Command Options Function & Description &P0 (default) Make=40%, Break=60% for use in North America. &P1 Make=33%, Break=67% for International use. &Rn CTS/RTS option (for non-CTS flow control mode and synchronous mode only). &R0 (default) CTS follows RTS. &R1 CTS always true. &Sn Data Set Ready (DSR) option. &S0 (default) DSR always on. &S1 DSR on during handshake and on-line, off in test mode or idle mode. &Tn Self-test commands.
Chapter 4 – AT Commands, S-Registers, and Result Codes Command Options \K=n n=0 or 2 or 4 n=1 n=3 n=5 n=0 or 2 or 4 n=1 or 3 or 5 n=0 or 1 n=2 or 3 n=4 or 5 n=0 or 1 n=2 or 3 n=4 or 5 Function & Description Set break control. In on-line data state with V.42 protocol or normal mode, then break signal to DTE through RS-232. Enter on-line command state but do not send break to the remote modem. Empty the data buffers; send break to remote modem immediately. Send break to the remote modem immediately.
Chapter 4 – AT Commands, S-Registers, and Result Codes S-Registers (ATSn=x) Certain modem parameters are stored in memory locations called S-Registers. Use the S command to read or alter the contents of S-Registers. Factory Description Default 0–255 0 Sets number of the rings required before the modem automatically answers a call. Set “S0=0” to disable auto-answer mode. Counts the incoming rings and stores the value to this register. The value 0–255 0 of this register is incremented with each ring.
Chapter 4 – AT Commands, S-Registers, and Result Codes Register Range Factory Description Default 18 S18 0–255 000 S25 0–255 005 S30 0–90 000 S36 0–7 S37 0–19 0 0 3 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 S38 115200 bps Sets the length of time, in seconds, that the modem conducts a test (commanded by “AT&Tn”) before returning to command mode. If this register value is zero, the test automatically terminates, the test progress must be ended by issuing “AT&T0” or “ATH” commands.
Chapter 4 – AT Commands, S-Registers, and Result Codes Register Range S89 0, 5-255 Factory Description Default the S36 and S48 configuration settings for certain types of connections. S48=7 S48=128 S36=0,2 LAPM or Hangup Do not use S36=1,3 LAPM or async Async S36=4,6 LAPM, MNP, or hangup MNP or hangup S36=5,7 LAPM,MNP or async MNP or async 10 Sets the length of time, in 1-second increments, in the off-line command (6.5 secs) mode before the modem goes into standby mode (or sleep mode).
Chapter 4 – AT Commands, S-Registers, and Result Codes Result Codes In Command mode, the MultiMobile PC Card can send information and status responses (Result Codes) to your computer. Result Codes are used by communications programs and can also appear on your monitor. The form of the Result Code information displayed can be defined using the Qn, Vn, Wn, and Xn commands.
Chapter 4 – AT Commands, S-Registers, and Result Codes Terse Verbose Description 80 * 81 * 82 * 88 89 90 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 CONNECT 52000 CONNECT 54000 CONNECT 56000 DELAYED BLACKLISTED BLACKLIST FULL CONNECT 28000 CONNECT 29333 CONNECT 30666 CONNECT 33333 CONNECT 34666 CONNECT 37333 CONNECT 38666 CONNECT 41333 CONNECT 42666 CONNECT 45333 CONNECT 46666 CONNECT 49333 CONNECT 50666 CONNECT 53333 CONNECT 54666 Connected at 52000 bps Connected at 54000 bps Connecte
Chapter 5 – Troubleshooting Chapter 5 – Troubleshooting This chapter provides general and specific problem solving steps. Below are a number of examples of problems, probable causes, and solutions. If your MultiMobile PC Card is not working properly, look up the problem and solution here. If you cannot solve the problem, Technical Support (see the Copyright page – it’s the page after the cover). There are some specific steps for resolving IRQ and COM port conflicts listed at the end of this chapter.
Chapter 5 – Troubleshooting The Software Does Not Control the Modem Properly or Cannot Detect the Modem • Cause: The software may not have been set up correctly. Solution: Check the initialization string and dial string. • Cause: Some TSRs (programs that stay in memory after they are loaded) may conflict with the communications software. Solution: Try starting your computer without loading any TSRs. Doubled Characters on the Screen • Cause: Both the modem and the software have the echo feature turned on.
Chapter 5 – Troubleshooting When Dialing Another Modem, a CONNECT Response Is Received, But Nothing Else • • Cause: The remote modem may be waiting for you to type a command. Solution: Try to log on to the remote site (press Enter). Solution: Type an AT command, then press Enter. The Modem Speaker Does Not Make Any Sound When Connecting to Another Modem • Cause: The software may have the speaker disabled. Solution: Change the setting in your software or use the ATMn command to turn the speaker on.
Chapter 5 – Troubleshooting When Using V.42bis or MNP5, Some Features Are Disabled • Cause: You may be using a non-streaming protocol, like Xmodem or Ymodem to transfer files. Those are fine unless you are using V.42bis or MNP5. • Cause: When using V.42bis or MNP5, you should use a streaming transfer protocol like Ymodem-G or Zmodem. Solution: Configure your software to use hardware flow control (RTS/CTS ON).
Appendix A – Regulatory Compliance Appendix A – Regulatory Compliance FCC Part 15 Regulation This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Appendix A – Regulatory Compliance FCC Part 68 Telecom 1. This equipment complies with Part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number. This information must be provided to the telephone company. 2. The suitable USOC jack (Universal Service Order Code connecting arrangement) for this equipment is shown below.
Appendix A – Regulatory Compliance Canadian Limitations Notice Notice: The ringer equivalence number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5. Notice: The Industry Canada label identifies certified equipment.
Appendix A – Regulatory Compliance New Zealand Telecom Warning Notice 1. The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
Appendix B – Global Wizard Appendix B – Global Wizard Before using your modem, or if you operate your modem from a country different than where it was originally set up, you must configure it for country-specific operation. If you are using Windows 95, 98, NT, Me, 2000, or XP, you may quickly and easily configure your modem using Multi-Tech Systems Global Wizard configuration utility.
Appendix B – Global Wizard 11. The Global Wizard dialog box indicates it will set the homologation parameters for the country you have selected. If the correct country is displayed, click Next> to continue; otherwise, click the
Appendix C – Flash Wizard Appendix C – Flash Wizard Your modem is controlled by semi-permanent software, called firmware, which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off. However, either the manufacturer or the user can change the firmware as bugs are repaired or new features are added. Multi-Tech System’s Flash Wizard utility can be used in the Windows operating system to update (flash) your modem’s firmware.
Appendix C – Flash Wizard Step 2: Identify the Current Version of the Firmware Identify the current version of the firmware available for your modem on the Multi-Tech web site. If your modem already has the current firmware, there is no need to update it. 1. Using your favorite Web browser, go to Multi-Tech System’s support web page. Follow the links to the modem firmware page. 2. Locate your modem model number. 3.
Appendix C – Flash Wizard Step 6: Document and Clear Your Stored Parameters Before you flash your modem it is important that you send the AT&W1Z command to it to clear out any stored parameters. You should also record the parameters that are currently stored in your modem so you can reprogram it after flashing. 1. Run your favorite terminal program. 2. In the program’s terminal window, type AT&V and press Enter to list your modem’s current parameters. 3.
Appendix D – Technical Specifications Appendix D – Technical Specifications Trade Name: MultiMobile Model Number: MT5634ZLX, MT5634ZLXI, MT5634ZLX/FE PC Card Interface: PCMCIA Type II Ethernet (MT5634ZLX/FE only): 10/100BaseT Modem Standards: Dimensions: Data – V.34; V.90/56K Error Correction: V.42; MNP Class 2-4 Data Compression: MNP Class 5; V.42bis Fax: V.17, Group 3; Class 1 and Class 2 2.0” w x 0.2” h x 3.4” d; 1.2 oz 5.1cm x 0.5 cm x 8.
Appendix E – Warranty and Repairs Policies Appendix E – Multi-Tech Systems, Inc. Warranty & Repairs Policies Warranty Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.
Appendix E – Warranty and Repairs Policies Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department at (800) 972-2439 or email tsupport@multitech.com. Please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at (800) 328-9717 or (763) 717-5631, or email mtsrepair@multitech.com.
Index Index A AT commands, 12 !, 16 #S, 13 #S=, 13 $, 16 %%%AT, 16 &C, 18 &D, 18 &F, 18 &G, 18 &J, 18 &K, 18 &P, 18 &W, 13, 14 ,, 16 ;, 17 @, 16 +++AT, 16 , 16 A/, 16 B, 16 D, 16 E, 17 H, 17 \K, 20 L, 17 M, 17 \N, 20 N, 17 O, 13, 14, 17 P, 16, 17 \Q, 20 Q, 17 R, 16 S, 16 \T, 20 T, 16, 17 \V, 20 V, 17 W, 16, 17 \X, 20 X, 18 Z, 18 Auto-answer, 21 configuration remote, 13 Connect response problem, 28 D Data communications software installation, 11 Data rates (bps), 39 Dial-Up Networking, 12 Dimensio
Index M Modem connection problem, 27 Modem does not auto answer, 26 Modem does not execute the command, 26 Modem does not give response after command, 26 Modem doesn’t dial, 27 Modem give burst of Errors, 28 Modem gives ERROR response, 26 Modem goes off-hook and disables phone line, 26 Modem reports high baud rate, 29 Modem speaker control, 28 MT5634ZLX Overview, 5 MT5634ZLX installation, 8 MT5634ZLX/FE installation, 9 MT5634ZLXI installation, 8 N New Zealand Telecom Warning Notice, 33 No response to AT com
