Models MT5634ZLX/E and MT5634ZLX/E-T/2 PC Card Modem with Ethernet Adapter User Guide
User Guide 88302250 Revision A MultiMobile (Models MT5634ZLX/E & MT5634ZLX/E-T/2) This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright ©1999, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Contents Chapter 1 - Introduction and Description Introduction ................................................................................................................................................ Product Description .................................................................................................................................... Technical Specifications .............................................................................................................................
Canadian Limitations Notice: ............................................................................................................. EMC, Safety and Terminal Directive Compliance .............................................................................. Commission Decision "CTR21" ......................................................................................................... New Zealand Telecom Warning Notice ...............................................................................
Chapter 1 - Introduction and Description
MultiMobile User Guide Introduction Welcome to the world of data communications. You have acquired one of the finest intelligent data and fax modems available today from one of America’s oldest and most respected modem manufacturer: Multi-Tech Systems, Inc. This User Guide will help you install, configure, test and use your modem. Product Description The MT5634ZLX/E is a multifunction communication device that lets you perform multiple communication tasks concurrently, using a single PCMCIA slot.
Chapter 1 - Introduction and Description Technical Specifications PC Card Interface PCMCIA Type II Dimensions 3.37” X 2.128” X 0.197” (85.6 mm X 54 mm X 5 mm) Weight 2.1 oz. (60 g.) Power Consumption 0.86 W (Concurrent mode) Cables and Connectors · Model MT5634ZLX/E: one cable with a 15-pin detachable connector (to the PC card) on one end with the other end splitting into one RJ-ll plug for a PSTN connection and one RJ-45 plug for a LAN connection.
MultiMobile User Guide Error Correction & Data Compression V.42/V.42bis and MNP Class 2 to 5 Fax Compatibility Group 3 send and receive EIA Class 1 fax commands V.17 (14.4 Kbps), V.29 (9.6 Kbps), V.27ter (4.8 Kbps), V.21 (300 bps) Dialing Capability DTMF tone and rotary pulse Operating Modes Asynchronous full duplex Manual/Automatic answer Receive Sensitivity -40 dBn Transmit Level Permissive -12 (+/- 1) dBm Telephone Line Interface RJ-11, 2-wire dial-up Note: Although V.
Chapter 1 - Introduction and Description · Auto-Sync protocol support · POST and Loopback Tests · Pulse/Tone and Adaptive Dialing System Requirements · An IBM compatible PC or notebook computer with 386SX or faster processor · At least one type II PCMCIA socket or 32-bit CardBus slot · PCMCIA release 2.
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Chapter 2 - Quick Start
MultiMobile User Guide Unpacking The shipping box contains the MT5634ZLX/E PCMCIA LAN/Fax/Modem Card, one cable with a 15-pin detachable connector (to PC card) on one end and the other end splitting into one RJ-11 plug for PSTN connection and one RJ-45 plug for LAN connection, one 3-1/2” Software Drivers diskette, a printed Quick Start Guide manual, a User Guide manual on diskette, and a Fax/Modem communications CD (Trio). Inspect the contents for signs of any shipping damage.
Chapter 2 - Quick Start Installing the MT5634ZLX/E Card To install your MT5634ZLX/E card, perform the following steps: 1. Verify that your PC meets the system requirements (If you are not certain of the requirements, refer to Chapter 1 in the on-line User Guide). 2. Insert the MT5634ZLX/E card into the computer’s PCMCIA slot (Figure 5) with the 68-pin connector facing the PCMCIA slot and the label facing up. If more than one PCMCIA slot, choose an empty one. Notebook ÷ ö Press here to release.
MultiMobile User Guide Installing Driver and Modem Software Installationincludes loading the driver software and the modem software. Note: The install program may ask that you insert your Windows 95/98 CD at some point during the install procedure. Windows 98 Installation 1. Turn on your computer. 2. Insert the MT5634ZLX/E card into an open PCMCIA slot and make sure it is firmly seated. 3.
Chapter 2 - Quick Start 6. The Add New Hardware Wizard dialog box is displayed. Insert the MT5634ZLX/E Driver disk, ensure the “Floppy Disk Drives” option is enabled, and then click Next >. 7. The Add New hardware Wizard is displayed indicating that it is ready to install the best driver for the device. Click Next > to copy driver files to the system. 8.
MultiMobile User Guide 9. Once completed, the Add New Hardware Wizard dialog box is displayed indicating that it has finished installing the driver software. Click Finish to complete the installation of the network interface card. 10. The Copying Files screen displays indicating that the files are being copied to the system. When completed, the screen disappears. 11. Remove the driver disk from the floppy drive. 12. To complete installation of all software required by the MT5634ZLX/E, reboot the computer.
Chapter 2 - Quick Start Windows 95 Installation 1. Turn on your computer. 2. Insert the MT5634ZLX/E card into an open PCMCIA slot and make sure it is firmly seated. 3. Ensure that the 15-pin connector end of the MT5634ZLX/E Modem 10Base-T Combination cable is plugged into the center opening on the PCMCIA card. 4. Windows briefly displays the New Hardware Found dialog box and then the Update Device Driver Wizard is displayed. Insert the MT5634ZLX/E Driver disk and click Next >. 5.
MultiMobile User Guide NOTE: Before rebooting, you need to ensure that the appropriate networking clients, protocols, and/or services are present. Go to Control Panel | Network and then to the Configuration tab to make the appropriate selections. At this point you will need to install your modem. 9. Click My Computer | Control Panel and double-click Modems. 10. The Modems Properties dialog box is displayed. From the General tab, click Add. 11. The Install New Modem dialog box is displayed.
Chapter 2 - Quick Start Windows NT 4.0 Installation This section describes setting up your network services, net- work adapter (driver and PMCIA card), and network protocols. Note: Some Windows NT systems have BIOSs which have Plug-and-Play capability. You will need to go to BIOS Setup and ensure that the Plug-and-Play feature is disabled. Pre-installation Instructions For systems that do NOT have network services installed, you may begin with the next section “MT5634ZLX/E Installation in NT 4.0”.
MultiMobile User Guide 9. Click Next > three times to use default NETWORK SERVICES settings. 10. Enter the correct path for NT 4.0 system source files and click Next >. 11. The Multi-Tech Combo Card Setup dialog box is displayed. Check the settings against the Network settings (See step 2) and if there are no conflicts, accept the defaults and click Continue. Note: Make a note of the COM port setting (usually COM port 3) so that when you’re installing the modem (See Modem Configuration for NT 4.
Chapter 2 - Quick Start Modem configuration for NT 4.0 1. Open My Computer | Control Panel and double click on the Modems icon. Note: If modems have already been installed, the Modem Properties dialog box is displayed (See step 2). If no modems have been previously installed, the Install New Modem dialog box is displayed (See step 3). 2. The Modem Properties dialog box is displayed. Click Add. 3. The Install New Modem dialog box is displayed.
MultiMobile User Guide 4. The Install New Modem dialog box is displayed listing the modem types that it knows of. Click Have Disk. 5. The Install From Disk dialog box is displayed. Ensure that the path points to the drivers and click OK. 6. The Install New Modem dialog box is displayed with the MultiModem MT5634ZLX/E model listed. Click Next >.
Chapter 2 - Quick Start 7. The Install New Modem dialog box is displayed indicating that you need to select the appropriate COM port. Ensure that the correct COM port is selected and click Next >. 8. The Install New Modem dialog box is displayed indicating that the modem has been set up successfully. Click Finish. 9. The Modem Properties dialog box is displayed. Click Close to complete the modem setting.
MultiMobile User Guide 10. If you have Remote Access Services (RAS), the Modem Setup dialog box is displayed asking if Dial-up Networking needs to be configured. Click Yes to configure for Dial-up Networking services. 11. Once Dial-up Networking is completed, reboot the system. 12. The installations for both LAN and Modem are completed.
Chapter 2 - Quick Start Windows NT 3.51 Installation Getting Started with Windows NT3.51 1. Run Windows NT 3.51. 2. Login with a full access level (i.e., ADMINISTRATOR). 3. Remove all existing network support a. open Program Manager |Main group | Control Panel | Network b. remove all existing network components Note: Remove all adapters first, then servers, then workstations, etc. Add PCMCIA to Your Laptop 1. Open Program Manager | Main group | Control Panel | Devices. 2. Select PCMCIA. 3. Click Startup.
MultiMobile User Guide · COM Port: COM2 to COM4. Select one of the COM ports that is not in use by other communication devices. 15. When all settings are completed, click OK. Windows NT will load network and grant configurations for: · NWLink · TCP/IP · NetBEUI Typically the configurations are unique for each network. If you want to change them, ask your network administrator for help. 16. Once all network softwares are loaded, click OK. The configuration and bindings for the MT5634ZLX/E are confirmed.
Chapter 2 - Quick Start Artisoft Lantastic 6.0 Installation 1. Install LANTASTIC 6.0. 2. Run INSTALL.EXE from the MT5634ZLX/E driver disk root directory. 3. Select LANTASTIC 6.0 in Network Operating System screen, then Driver Install screen. 4. If current settings are correct, select Start Installation and go to step 6. Otherwise, select Modify Parameters to make changes. 5. Move the cursor to each field you want to modify, make modifications, click Enter to set the correct value, then click OK. 6.
MultiMobile User Guide MS LAN Manager Installation 1. Check the README.TXT in the \NDIS2 directory on the MT5634ZLX/E driver disk. Before installing the drivers, ensure that the Microsoft LAN Manager has been installed in the target path. The installation program will check and modify the PROTOCOL.INI file for LAN Manager. 2. Run INSTALL.EXE in the root of driver diskette (A:\INSTALL). 3. Select Microsoft LAN Manager from the menu screen. 4. Check the card settings.
Chapter 2 - Quick Start Packet Driver Installation 1. Run the INSTALL.EXE file in the driver diskette (A:\INSTALL). 2. Select Packet Driver from the menu screen. 3. Check the card settings. If current settings are correct, select Start Installation and go to step 5. Otherwise, select Modify Parameters to change settings. 4. Select the appropriate values then click Enter. When you are finished, click OK to exit. 5. The installation program starts installing drivers and modifying AUTOEXEC.BAT.
MultiMobile User Guide Basic Modem Operation This section covers the basic commands and techniques involved in modem operation. In many cases, this is the only information you will need to get your MT5634ZLX/E up and running with communication software, and to start making connections with your MT5634ZLX/E card. Understanding AT Commands The MT5634ZLX/E communicates asynchronously with computers using AT commands. AT commands are used to configure and control the MT5634ZLX/E.
Chapter 2 - Quick Start Dialing and Answering Techniques Depending on what communications software you use to make modem connections, you may not have much control of how the modem dials the telephone number. This section shows some useful examples of the AT commands used for dialing and answering operations. The command characters specific to each function are shown in bold type.
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Chapter 3 - AT Commands, S-Registers and Result Codes
MultiMobile User Guide Introduction This chapter describes how to use AT commands, S-Registers and Result Codes. How To Use AT Commands Usually, your fax and data comm software controls the modem for you. However, you may also want to use the AT commands. These commands give you complete control over your modem. You need to be careful when using these commands, because they can cause your software to loose its ability to control the modem.
Chapter 3 - AT Commands, S-Registers, and Result Codes Basic AT Commands Command Function (* indicates factory default setting) A/ Re-execute the last command string. Terminate the current connection attempt when entered in handshaking state. The following commands require an “AT” prefix. A Go off-hook and attempt to establish a connection without waiting for a ring Bn Line modulation options B0 Select V.
MultiMobile User Guide 36 M3 Speaker off during dialing and on until carrier present Nn Select negotiate handshake N0 When originating or answering, handshake only at the communication rate specified by S37 register and “ATBn” and no fallback N1 * When originating or answering, start handshaking only at the communication standard specified by S37 register and “ATBn”. During handshake, fallback to a lower speed may occur.
Chapter 3 - AT Commands, S-Registers, and Result Codes Zn Recall stored profile. Z0 Reset and recall user profile 0. Either Z0 or Z1 restores the same single profile. Extended “AT&” (Ampersand) Command Set (* indicates factory default setting) Command Function &Cn Data carrier detect option &C0 State of carrier from remote modem is ignored. DCD circuit is always on. &C1 * DCD turns on when the remote modem’s carrier signal is detected, and off when the carrier signal is not detected.
MultiMobile User Guide &T6 Remote digital loopback test, in normal mode &V View active file and stored phone numbers &W Store active configuration into the modem’s NVRAM &Zn=x Store telephone number (n=0 to 3; x=) (see also the dial modifier in ”ATDn” command). The max. number of digits per string is 40.
Chapter 3 - AT Commands, S-Registers, and Result Codes Extended “AT%” (Percent) Command Set (* indicates factory default setting) Command Function %B View numbers in blacklist. If blacklisting is in effect, this command displays the numbers for which the last call attempted in the past two hours failed. The ERROR result code appears in the countries that do not require blacklisting. %Cn Data compression control %C0 No data compression %C1 * V.42bis/MNP 5 data compression enabled.
MultiMobile User Guide Result Codes In command mode your modem can send responses called result codes to your computer. Result codes are used by communications programs and can also appear on your monitor.
Chapter 3 - AT Commands, S-Registers, and Result Codes S-Registers S-Registers are accessed using the S command (ATSn=x). The S-Registers supported by the MT5634ZLX/E are described below. S-Reg. Values Default Description S0= 0 - 255 000 S0 sets the number of the rings required before the modem automatically answers a call. Set S0=0” to disable auto-answer mode. S1= 0 - 255 000 S1 counts the incoming rings and stores the value to this register.
MultiMobile User Guide S36= 0-7 007 Negotiation fallback options: 0, 2 1, 3 4, 6 5, 7 S37= 0-19 000 S37 sets the desired DCE speed (line speed): 0 2 3 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 S38= 0-23 001 Hang up Fall back to an async connection Attempt MNP mode. If MNP fails, hang up. Attempt MNP mode. If MNP fails, fallback to async connection.
Chapter 3 - AT Commands, S-Registers, and Result Codes Upstream data rates Upstream V.90 data rates are 4800 to 33,600 bps in 2400 bps increments. S48= 7, 128 S48 sets the LAPM error control and feature negotiation: S48=7 Negotiation enabled S48=128 Negotiation disabled.
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Chapter 4 - Remote Configuration
MultiMobile User Guide Introduction Remote configuration is a network management tool that allows you to configure modems anywhere in your network from one location. With password-protected remote configuration, you can issue AT commands to a remote MT5634ZLX/E modem for maintenance or troubleshooting as if you were on-site. Basic Procedure The following steps are valid regardless of whether the connection is established by the local or the remote Multi-Tech modem. 1.
Chapter 4 - Remote Configuration Changing the Remote Escape Character To increase security, you can change a remote modem’s remote configuration escape character. The remote configuration escape character is stored in register S9. The factory default is 37, which is the ASCII code for the percent character (%). Setting S9 to 0 (zero) disables remote configuration entirely—but if you do this remotely, you won’t be able to change it back remotely! 1.
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Chapter 5 - Troubleshooting
MultiMobile User Guide Introduction This chapter provides general and specific problem solving steps. Below are a number of examples of Problems (P:), Causes (C:), and Solutions (S:). If your MT5634ZLX/E is not working properly, look up the problem and solution here; if unsuccessful, call Tech Support. At the end of this chapter, there are some specific steps for resolving IRQ and COM port conflicts.
Chapter 5 - Troubleshooting P: No Text Appears on the Screen in Data Mode C: The remote modem is not echoing your typed characters. S: Type ATE0 then click Enter at the command line. Then turn the software echo feature on. C: Your software may not be set to use Full Duplex or the remote modem may not be set to use Full Duplex either. C: The remote modem may be waiting for you to type a command before it will reply with text.
MultiMobile User Guide P: Occasionally, the Modem Gives a Burst of Errors. C: The telephone line may be noisy or bad. S: Hang up the call and try to connect again for getting a better telephone line. C: If there are other telephones on the same line that your modem is using, someone may have picked up a telephone on that extension. C: Your telephone line may have the call waiting feature. S: Try adding *70 to your ATDT dialing command line.
Chapter 5 - Troubleshooting P: When I Run CARDEN, “PC-Card Is Not Enabled Successfully” Is Displayed C: Your computer does not have enough memory to map the attribute memory of your MT5634ZLX/E. S: If memory management software (e.g., EMM386) is installed, you must reserve an area in upper memory (C000:0 — EFFF:F) for MT5634ZLX/E attribute memory when enabling the card. Example: Device=C:\DOS\EMM386.EXE RAM X=D000-D3FF Reserve D000 - D3FF for attribute memory.
MultiMobile User Guide by the server. If the Frame type can not be accepted by the server, edit NET.CFG to change the Frame type at the client site, or add the Frame type which can be accepted at the server site. COM Port and IRQ Conflicts If you have isolated the problem to an IRQ or COM port conflict, refer to the following sections for resolving IRQ and COM port conflicts in Windows 3.1x, Windows 95, Windows 98, or WindowsNT. Windows 3.1x To look for COM port or IRQ conflicts in Windows 3.
Appendices
MultiMobile User Guide Appendix A: Regulatory Compliance Class B Statement FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Appendices FCC Part 68 Telecom 1. This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number. This information must be provided to the telephone company. 2. As indicated below, the suitable jack (Universal Service Order Code connecting arrangement) for this equipment is shown.
MultiMobile User Guide FAX Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains the following information: • Date and time the message is sent • Identification of the business or other entity, or other individual sending the message • Telephone number of the sending machine or such business, other entity, or individual This informa
Appendices EMC, Safety and Terminal Directive Compliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives: Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility.
MultiMobile User Guide Appendix B - V.90 Support Introduction V.90 is the ITU designation for what had formerly been called V.pcm. The ITU recommendation V.90 was determined at a meeting in Geneva ending February 6, 1998. V.90 will replace K56flex and other proprietary solutions for PCM connections. Dual-mode client modem code will be important until all central-site digital modems are upgraded to V.90 and all interoperability problems have been resolved.
Appendices Appendix C: Comprehensive Driver Notes Introduction This appendix provides general and specific information on the MT5634ZLX/E software drivers. Notes for NDIS Driver The following are examples of CONFIG.SYS file and AUTOEXEC.BAT for loading System Soft Card Services and NDIS2 driver: Examples of CONFIG.SYS file: device=c:\cardsoft \ss365sl.exe device=c:\cardsoft \cs.exe device=c:\cardsoft \csalloc.exe c:\cardsoft\csalloc.ini device=c:\lanman.dos\drivers\Ethernet\lmmdis\carden.
MultiMobile User Guide Notes for Packet Driver The following are examples of CONFIG.SYS file for loading System Soft? Card Services and packet driver. Examples of partial CONFIG.SYS file: device=c:\cardsoft\ss365sl.exe device=c:\cardsoft\cs.exe device=c:\cardsoft\csalloc.exe c:\cardsoft\csalloc.ini device=c:\tcpip\carden.exe /iop=nnn /irq=n /com=n /mir=n device=c:\cardsoft\cardid.exe device=c:\tcpip\lmpd.
Appendices 10. Select Windows for Workgroup in Network Operating System screen. 11. If current settings are acceptable, select Start Installation and go to step 13. Otherwise, select Modify Parameters to make settings changed. 12. Move cursor to the setting you want to make a change for then click Enter to select a fit value. When the configuration is set completely, click Enter on the OK field to exit the screen then go back to step 11. 13. Select NDIS Server(LAN Manager,...
MultiMobile User Guide Appendix D: Warranty, Service, and Technical Support Limited Warranty Multi-Tech Systems, Inc. (MTS) warrants that this product will be free from defects in material or workmanship for a period of ten years from the date of purchase or, if date of purchase is not provided, ten years from the date of shipment (limited to customers in the U.S., Canada, Mexico, and United Kingdom).
Appendices Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call (800) 972-2439 (USA and Canada) or (612) 785-3500 (international and local). Please have modem information available. You can also contact Technical Support via the following URL: http://www.multitech.com/_forms/email_tech_support.htm.
MultiMobile User Guide 4. To mark one or more files for download, type M, press ENTER, type the list numbers of the files, and press ENTER again. 5. Enter D. You will see a list of the files you have marked. Enter E if you would like to edit the list; otherwise enter D again to start the download process. 6. Select a file transfer protocol by typing the indicated letter, such as Z for Zmodem (the recommended protocol). 7. If you select Zmodem, the file will transfer automatically.
Appendices About Ordering Accessories SupplyNet, Inc. can supply you with replacement transformers, cables and connectors for select Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax or the Internet at: Mail: SupplyNet, Inc. 614 Corporate Way Valley Cottage, NY 10989 Phone: 800 826-0279 Fax: 914 267-2420 Email: info@thesupplynet.com Internet: http://www.thesupplynet.com SupplyNet Online Ordering Instructions 1. Browse to http://www.thesupplynet.com.
MultiMobile User Guide Appendix E: Uninstalling in Windows 98/95/NT Do not try to uninstall the MT5634ZLX/E from Windows 95/98 or Windows NT by yourself. The Windows 98/95 and Windows NT uninstall programs remove the PCMCIA card and the modem but leave PCMCIA driver files in the windows.inf directory. Multi-Tech strongly recommends that you contact Tech Support at (800) 972-2439 (USA and Canada) or (612) 785-3500 for help.
Index Index A F About ordering accessories, 67 About the Internet, 66 Artisoft Lantastic 6.
MultiMobileUSB User Guide Technical specifications, 7 Uninstalling the software, 68 Unpacking (contents), 12 Multi-Tech BBS, 65 Multi-Tech Internet addresses, 66 MultiMobile SoftGSM cellular upgrade, T Technical specifications, Technical support, 65 Troubleshooting, 50 66 U N NDIS driver notes, 61 NDIS2 driver for Windows for Workgroups, 62 NetWare driver/NetWare Server, 53 Network, 7 Network server fails to log in, 53 New Zealand Telecom Warning Notice, 59 No response to AT commands, 50 O ODI driver fo
