Model MT5634MSV Data/Fax/Voice Messaging Modem User Guide
FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Model MT5634MSV Data/Fax/Voice Messaging Modem User Guide iii
MessageSaver User Guide Model MT5634MSV P/N 88301250 Revision B (5/1/99) ©1999, by Multi-Tech Systems, Inc. All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc.
Contents Chapter 1: Introduction Introduction ............................................................................................................................. 2 Product Description ................................................................................................................ 2 What Is in Your Modem Package? ....................................................................................... 3 How to Get a Copy of Your User Guide ............................................
MessageSaver User Guide Stopping the Play of Voice Messages ......................................................................... 26 Listening to the Next Voice Message .......................................................................... 26 Listening to the Previous Voice Message ................................................................... 26 Erasing a Voice Message During Replay ................................................................... 26 Adjusting Speaker Volume ................
Contents Listening to Received Messages from a Remote Phone ........................................... 65 Listening to Received Messages in PhoneTools ........................................................ 65 Recording an Announcement ...................................................................................... 66 Changing Recording Parameters ................................................................................ 66 Independent Mode .....................................................
MessageSaver User Guide Appendix D: Warranty, Service, and Technical Support Limited Warranty ................................................................................................................. 95 Service .................................................................................................................................... 95 Technical Support .................................................................................................................
1 Introduction
MessageSaver User Guide Introduction Congratulations on your purchase of a Multi-Tech MessageSaver! You have acquired one of the finest intelligent data/fax/voice messaging modems available today from one of America’s oldest and most respected modem manufacturers. This owner’s manual will help you install, configure, test and use your modem.
1 Introduction What Is in Your Modem Package? Your modem package has several components. Please make sure you have them all before trying to operate your modem.
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2 Quick Start
MessageSaver User Guide Introduction We know you are eager to get your MessageSaver up and running, so we’ll show you step-by-step how to set it up, check it out, and make your first calls.
2 Quick Start Step 1: Mount the Feet The modem comes with a strip of self-adhesive plastic feet, which you can optionally mount on the bottom of the modem. To install the feet, simply peel them from their paper strip and press them into the recesses on the bottom of the modem. Figure 2-1. Mounting the feet. Step 2: Select Stereo or Mono Speaker If you want to connect a monophonic external speaker to the MessageSaver, you must open the modem case and change a jumper.
MessageSaver User Guide J8 Speaker Mode Closed: Stereo (default) Open: Mono J8 Figure 2-2. Location of speaker jumper. Changing the Speaker Jumper The speaker jumper (J8) is next to the external speaker jack (see Figure 2-2). • To use the MessageSaver with a monophonic external speaker, remove the jumper plug from the J8 jumper pins. You can store it by placing it on one jumper pin. • To use the MessageSaver with a stereo speaker or sound card, place the jumper plug on both pins of the J8 jumper.
2 Quick Start Step 3: Connect the Modem to Your System Placing the modem in a convenient location, connect it to your computer’s serial port, to the telephone line, to AC power, and, optionally, to your telephone. You can also optionally connect it to a microphone and a speaker or sound card. Note: Do not connect the modem to power until you have made all other connections. PWR RS232 PHONE LINE Figure 2-3. Modem connections.
MessageSaver User Guide Note: The Federal Communications Commission (FCC), Industry Canada, and the British Approvals Board for Telecommunications (BABT) impose certain restrictions on equipment connected to public telephone systems. See Appendix A for more information. Phone Connection For voice-only calls, you can optionally plug a telephone into the modem’s PHONE jack. Microphone Connection You can optionally plug an unamplified microphone into the MIC jack.
2 Quick Start Step 4: Install the Modem in Windows If you use Windows 95, Windows 98, or Windows NT 4.0, you must install the modem in the operating system. (If you use Windows 3.1 or another operating system, go to Step 5.) Adding the Modem to Windows 1. Make sure your modem is connected properly, then turn on your computer. Windows should detect your new modem and open the Install New Modem wizard.
MessageSaver User Guide Step 5: Install and Configure Your Software You must have communication software installed in your computer to use the MessageSaver. If you wish to use communication software that is already installed, you should reconfigure it for your new modem; otherwise, install the PhoneTools program provided with the modem. PhoneTools must be installed if you want the MessageSaver to store incoming voice messages and faxes. (See Chapter 7.) 1.
2 Quick Start a 14550 UART as an 8250A UART. If you have an 80386 or later computer, your UART is most likely a 14550 or 16550AFN. 7. If the software has an autobaud selection, make sure it is disabled. Autobaud applies only to older modems, and can cause problems if enabled. 8. If the software allows you to edit the no-connect messages (NO CARRIER, BUSY, NO ANSWER, NO DIALTONE), make sure there is no space between DIAL and TONE in NO DIALTONE. 9.
MessageSaver User Guide 13. Type Z and press ENTER to select the Zmodem transfer protocol. 14. The download begins automatically. As the file is copied to the download folder selected in the Configuration dialog box of the Terminal window, a dialog box reports on the progress of the download. If the download fails, your baud rate may be set too high. Log off, set the COM port baud rate lower, and call again. 15. To log off the BBS, press ENTER, type G for “good-bye,” and press ENTER twice more.
2 Quick Start 16. In the HyperTerminal window, click File, then click Save to save the HyperTerminal connection description. Windows Terminal 1. Open the Accessories program group and double-click on the Terminal icon. 2. Select the Settings menu and make the following changes: Phone Number: Type 1-800-392-2432 if you are in North America, or type an overseas access code and 612-785-3702 if you are outside North America.
MessageSaver User Guide Step 7: Send a Fax To test your modem’s fax capabilities, send the completed registration file that you downloaded in “Step 6: Call the Multi-Tech BBS” to Multi-Tech or to a fax machine in your office. PhoneTools The following procedure uses the PhoneTools program that is included with your modem. 1. In the PhoneTools main window, click the Menus button, and then click PhoneBook. 2. In the Phone Book dialog box, click the Edit New Record button. 3.
2 Quick Start 4. Select Start | Programs | Accessories | Fax | Compose new fax. 5. The Compose New Fax wizard appears. Click Next. 6. If you are sending the registration form to your own fax machine or to another fax modem in your office, type the destination name and phone number in the To and Fax # boxes. If you are sending the registration form to our offices, type Multi-Tech Systems in the To box, and 612 785-9874 in the Fax # boxes. 7. Click Add to list, then click Next. 8.
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3 MessageSaver Operation
MessageSaver User Guide Introduction Like other modems, the Multi-Tech MessageSaver can operate under the control of a communication program such as PhoneTools, which is included with the modem. However, unlike other modems, it can also operate in Independent mode, in which the MessageSaver can receive and store voice messages and faxes when the computer is off or PhoneTools is not running. This chapter describes how to operate the MessageSaver in Independent mode.
3 MessageSaver Operation • Download of the greeting message into the modem’s memory. • Deletion of messages and faxes in the modem’s memory. • Specific configuration tasks: • Recording of the greeting message on the modem’s microphone. • Playback of the greeting message on the modem’s speaker. • Playback of the received voice mail on the modem’s speaker. Recording and Downloading an Announcement Announcements, or greeting messages, are used to greet and guide the caller.
MessageSaver User Guide Independent Mode Operation in PhoneTools In PhoneTools, Independent mode control is provided in two dialog boxes: the Independent Mode Configuration dialog box, and the Independent Mode Control dialog box. When PhoneTools is running, you can open either dialog box to change settings, download files, or do any work related to Independent mode.
3 MessageSaver Operation Independent Mode Control Dialog Box From the Independent Mode Control dialog box you can : • Download all faxes and voice messages from the modem to the PhoneTools Inbox. • Download only new files. • Clear the modem’s memory. On startup, PhoneTools reads the modem’s memory to determine whether any new messages or faxes have been received. If new messages or faxes have been received, the Independent Mode Control dialog box appears (Figure 3-2).
MessageSaver User Guide Independent Mode Operation Using the Front Panel This section describes how to use the MessageSaver’s front panel to play back messages when the MessageSaver is in Independent mode, and how to interpret the indicator lights. Figure 3-3. MessageSaver front panel Control Buttons The MessageSaver front panel contains seven pushbuttons that control message playback and speakerphone mode when the modem is in Independent mode. Volume Down. Decreases the speaker volume. Volume Up.
3 MessageSaver Operation Indicator Lights The MessageSaver has ten LED indicators on the front panel that indicate status, configuration, and activity: TD Transmit Data. The TD indicator flashes when the modem is transmitting data to another modem. RD Receive Data. The RD indicator flashes when the modem is receiving data from another modem. It also flashes when the modem is in update mode (sending faxes, messages, etc., to the computer). CD Carrier Detect.
MessageSaver User Guide Answering a Call with the Speakerphone To answer an incoming telephone call using the speakerphone, or to switch to the modem’s speakerphone for an existing call, using the front panel buttons: 1. Press the Speakerphone button to enter speakerphone mode. 2. After the call has been completed, press the Speakerphone button again to exit speakerphone mode 3. To change the volume setting, press the Volume Up or Volume Down button.
3 MessageSaver Operation Using the MessageSaver in Speakerphone Mode The MessageSaver enables you answer a call without using a telephone handset. It also enables you to initiate a call in speakerphone mode, using a telephone handset to dial a number. To answer a call in speakerphone mode 1. Press the Speakerphone button and speak into the microphone. The OH indicator lights to indicate that a call is in progress. 2. To hang up, press the Speakerphone button again. The OH indicator goes out.
MessageSaver User Guide Remote Control Keys Dial To perform 0 (Reserved for future use.) 1 During replay: Erase the current mesage. During greeting announcement: Record a new greeting announcement. 2 Replay the greeting announcement Stop recording the greeting announcement. 3 Turn off Independent mode. 4 Erase all messages. 5 Hang up. 6 List all calls. 7 Play the previous message. 8 Play all messages. 9 Play the next message. * Access the voice menu.
4 AT Commands, S-Registers & Result Codes
MessageSaver User Guide AT Commands AT commands are used to control the operation of your modem. They are so called because each command must be preceded by the characters AT to get the ATtention of the modem. AT commands can be issued only when the modem is in command mode or online command mode. The modem is in command mode whenever it is not connected to another modem. The modem is in data mode whenever it is connected to another modem and ready to exchange data.
4 AT Commands, S-Registers, and Result Codes AT Command Summary Command: Values: Description: AT Command: Values: Description: ENTER Key n/a Press the ENTER or RETURN key to execute most commands. Command: Values: Description: A Answer n/a Answer an incoming call before the final ring. Command: Values: Description: A/ Repeat Last Command n/a Repeat the last command string. Do not precede this command with AT. Do not press ENTER to execute.
MessageSaver User Guide Switch to speakerphone mode and dial the following number. Use ATH command to hang up. W Wait for a new dial tone before continuing to dial. (X2, X4, X5, X6, or X7 must be selected.) , Pause during dialing for time set in register S8. ; Return to command mode after dialing. (Place at end of dial string.) ! Hook flash. Causes the modem to go on-hook for one-half second, then off-hook again. @ Wait for quiet answer.
4 AT Commands, S-Registers, and Result Codes I5 I9 I11 Command: Values: Default: Description: Ln Command: Values: Default: Description: Mn Command: Values: Default: Description: Nn L0 L1 L2 L3 M0 M1 M2 M3 N0 N1 Command: Values: Default: Description: On O0 O1 O3 Command: Values: Default: Description: P Display the board ID: software version, hardware version, and country ID Display the country code (e.g., NA Ver. 1).
MessageSaver User Guide Command: Values: Default: Description: Qn Command: Values: Default: Description: Sr=n Set Register Value r = S-register number; n varies None Set value of register Sr to value of n, where n is entered in decimal format. E.g., S0=1. Command: Values: Default: Description: Sr ? Read Register Value r = S-register number None Read value of register Sr and display it in 3-digit decimal form. E.g., S2? gives the response 043.
4 AT Commands, S-Registers, and Result Codes Command: Values: Default: Description: X3 X4 X5 X6 X7 Extended result codes with BUSY; does not look for dial tone. Extended result codes with NO DIALTONE and BUSY. Extended result codes with NO DIALTONE and BUSY. Extended result codes with NO DIALTONE and BUSY. Basic result codes with NO DIALTONE and BUSY. Yn Long Space Disconnect n=0 0 Disable sending or responding to long space break signal on disconnect.
MessageSaver User Guide Command: Values: Default: Description: &Fn &F0 Load Factory Settings n=0 None Load factory settings as active configuration. Note: See also the Z command. Command: Values: Default: Description: &Gn V.22bis Guard Tone Control n = 0, 1, or 2 0 &G0 Disable guard tone. &G1 Set guard tone to 550 Hz. &G2 Set guard tone to 1800 Hz. Note: The &G command is not used in North America.
4 AT Commands, S-Registers, and Result Codes Command: Values: Default: Description: &Tn &T0 &T1 &T3 &T6 V.54 Test Commands n = 0, 1, 3 or 6 None Abort. Stop any test in progress. Local analog loopback test. Local digital loopback test. Remote digital loopback test. Note: To stop a test, you must use the escape sequence (+++AT) before typing AT&T0.
MessageSaver User Guide Command: Values: Default: Description: \An Command: Values: Default: Description: \Bn Transmit Break n = 0–9 in 100 ms units 3 In non-error-correction mode only, sends a break signal of the specified length to a remote modem. Works in conjunction with the \K command. Command: Values: Default: Description: \Gn Modem Port Flow Control n=0 0 Returns an OK for backward compatibility with some software. Not supported—responds ERROR.
4 AT Commands, S-Registers, and Result Codes \K4 \K5 \K0 \K1 \K2 \K3 \K4 \K5 Command: Values: Default: Description: \Nn \N0 \N1 \N2 \N3 \N4 \N5 \N7 Command: Values: Default: Description: Command: Values: Default: Description: \Qn \Q0 \Q1 \Q2 \Q3 \Tn \Tn Send break to the computer in sequence with the received data. Same as \K4. Online command mode. The modem receives a \Bn command from the computer: Clear data buffers and send break to the remote modem. Same as \K0.
MessageSaver User Guide Command: Values: Default: Description: \Vn \V0 \V1 \V2 Command: Values: Defaults: Description: Command: Values: Defaults: Description: \Xn \X0 \X1 -Cn -C0 -C1 Protocol Result Code n = 0, 1, or 2 1 Disable the appending of the protocol result code to the DCE speed. Enable the appending of the protocol result code to the DCE speed. Same as \V1. XON/XOFF Pass-Through n = 0 or 1 0 Modem responds to and discards XON/XOFF characters.
4 AT Commands, S-Registers, and Result Codes Command: Values: Default: Description: $Dn Command: Values: Default: Description: $EBn Asynchronous Word Length n = 0 or 1 0 $EB0 Enables 10-bit mode. $EB1 Enables 11-bit mode. $D0 $D1 Command: +ES=n Values: Default: Description: DTR Dialing n = 0 or 1 0 Disables DTR dialing. Dials the number in memory location 0 when DTR goes high. Enable Synchronous Buffered Mode n=6 None Allows an H.324 video application direct access to the synchronous data channel.
MessageSaver User Guide S-Registers Certain modem values, or parameters, are stored in memory locations called S-registers. Use the S command to read or to alter the contents of S-registers (see previous section). Register Unit Range Default Description S0 1 ring 0, 1–255 1 Sets the number of rings until the modem answers. ATS0=0 disables autoanswer completely. S1 1 ring 0–255 Counts the rings that have occurred.
4 AT Commands, S-Registers, and Result Codes Register Unit S37 decimal Range Default Description 0–19 0 Sets the maximum V.34 “upstream” speed at which the modem attempts to connect.
MessageSaver User Guide Register Unit Range Default Description S42 decimal 0–1 1 Enables/disables the 56K auto rate. When 56K auto is disabled, fallback to V.34 is also disabled. 0 = disable; 1 = enable. S43 decimal 0–1 1 For testing and debugging only. Enables/ disables V.32bis start-up auto mode operation. 0 = disable; 1 = enable. S48 decimal 7 or 128 7 Enables (7) or disables (128) LAPM negotiation.
4 AT Commands, S-Registers, and Result Codes Result Codes In command mode your modem can send responses called result codes to your computer. Result codes are used by communications programs and can also appear on your monitor.
MessageSaver User Guide Terse 90 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 * * * * * * * * * * * * * * * Verbose BLACKLIST FULL CONNECT 28000 CONNECT 29333 CONNECT 30666 CONNECT 33333 CONNECT 34666 CONNECT 37333 CONNECT 38666 CONNECT 41333 CONNECT 42666 CONNECT 45333 CONNECT 46666 CONNECT 49333 CONNECT 50666 CONNECT 53333 CONNECT 54666 Description Blacklist is full Connected at 28000 bps, 56K rate (V.90) Connected at 29333 bps, 56K rate (V.90) Connected at 30666 bps, 56K rate (V.
5 Remote Configuration
MessageSaver User Guide Introduction Remote configuration is a network management tool that allows you to configure modems anywhere in your network from one location. With password-protected remote configuration, you can issue AT commands to a remote MT5634MSV modem for maintenance or troubleshooting as if you were on-site. Basic Procedure The following steps are valid regardless of whether the connection is established by the local or the remote Multi-Tech modem. 1.
5 Remote Configuration Note: You can only change the setup password locally; you cannot do it remotely. Also, passwords are case sensitive. The next time you enter the password, it must be in the same case as you set it up. Changing the Remote Escape Character To increase security, you can change a remote modem’s remote configuration escape character. The remote configuration escape character is stored in register S9. The factory default is 37, which is the ASCII code for the percent character (%).
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6 Solving Problems
MessageSaver User Guide Introduction Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. However, it is more likely that the source of your problem lies elsewhere. The following symptoms are typical of problems you might encounter: • None of the LEDs light when the modem is on. • The modem does not respond to commands.
6 Solving Problems The Modem Does Not Respond to Commands 4 Make sure the modem is plugged in and turned on. (See “None of the Indicators 4 4 4 4 4 4 4 4 Light.”) Make sure you are issuing the modem commands from the data communications software, either manually in terminal mode or automatically by configuring the software. (You cannot send commands to the modem from the DOS prompt.) Make sure you are in terminal mode in your data communications program, then type AT and press ENTER.
MessageSaver User Guide click Advanced, and select the new port address and/or interrupt. If you wish to use COM3 or COM4, note that COM3 shares an IRQ with COM1, as does COM4 with COM2, so you should change their IRQs to unused ones, if possible. 4 4 If you use Windows 95, right-click on My Computer, select Properties from the menu, click on the Device Manager tab, double-click on Ports, then double-click on the communications port your modem is connected to.
6 Solving Problems 4 If the modem reports BUSY, the other number might be busy, in which case you should try again later, or it might indicate that you have failed to add a 9, prefix to the phone number if you must dial 9 for an outside line. If you must dial 9 to get an outside line, the easiest way to dial it automatically is to include it in the modem’s dial prefix, e.g., ATDT9,. Note the comma, which inserts a pause before the number is dialed.
MessageSaver User Guide The Modem Cannot Connect When Answering 4 Autoanswer might be disabled. Turn on autoanswer in your datacomm program or send the command ATS0=1 (ATS0=2 if you have Caller ID service) to your modem in terminal mode. File Transfer Is Slower Than It Should Be 4 You might have an older UART. For best throughput, install a 16550AFN UART 4 4 4 4 4 4 or a Multi-Tech ISI serial port card. See the “Quick Start” chapter for information on how to identify your UART.
6 Solving Problems 4 4 If you are running under Windows 3.1 and have a 16550AFN UART, you might need to turn on the 16550’s data buffers and/or replace the Windows serial driver, COMM.DRV. Try entering the &V1 command to display information about the last connection, making a screen print of the connection statistics, and checking for parameters that might be unacceptable.
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7 PhoneTools
MessageSaver User Guide Introduction To retrieve messages and faxes from the MessageSaver, you must install PhoneTools on your computer. A compact disc containing PhoneTools is included with the MessageSaver. This chapter explains how to use PhoneTools. For more information about how to use PhoneTools, see the the PhoneTools online help, which can be accessed by clicking the Help button or pressing F1.
7 PhoneTools Using PhoneTools’ Status Bar The Status Bar gives access to all the functions featured in PhoneTools. You can select a menu option through the button. The “LCD” screen displays PhoneTools status information. Click the sors to select the type of information to be displayed: arrow cur- • The All and New selections indicate the number of received documents. To view button. new received documents in the Inbox, click the • Info displays warning messages and modem status.
MessageSaver User Guide • Click to display the Dial Box. Enter the name and phone number of the person you want to call, then click OK. • Click to display four tabs containing six Quick Dial entries each. To select a number using Quick Dial, click the button next to the entry. • Double-click an entry in the Last Calls list to select its number. • Enter the number using the PhoneTools keypad or your keyboard. Click here to hang up.
7 PhoneTools 6. Click OK. Tip: You can copy an entry from the Phone Book by clicking in the Dial Box. Voice Module Click the Voice button to select the Voice module. The Voice module has a feature called Answerphone, which enables a computer equipped with a MessageSaver modem to be used as an answering machine. Answerphone supports two modes of operation: • Answer Only mode plays an announcement, then hangs up. • Record mode plays an announcement, then records the caller’s message.
MessageSaver User Guide Warning: The default message retrieval keys for Answerphone may be different from those used when the MessageSaver is in Independent mode. If they are, you should change the Answerphone keys to conform to those used in Independent mode, as follows: Replay message key: Next message key: Delete message key: Play all messages key: 7 9 1 8 5. Click OK to exit the Answerphone Setup dialog box. Messages that you have listened to are archived.
7 PhoneTools Listening to Received Messages from a Remote Phone To remotely listen to messages using Answerphone, PhoneTools must be running and the Record button must be enabled. Note: You can also listen to messages remotely when PhoneTools is not running, if the MessageSaver is in Independent mode. See Chapter 3. 1. Call your MessageSaver from a remote touchtone phone. 2. Dial the the access code number while the greeting is playing. All received voice messages will play back in order. 3.
MessageSaver User Guide Recording an Announcement Announcements are used to greet and guide the caller. You can use the pre-recorded announcements, or you can record your own custom announcements. 1. In the Answerphone Setup dialog box, click nouncement dialog box. to open the Choose an an- 2. Select the record peripheral (modem or sound card). 3. Click to start recording. 4. Click to stop recording. 5. The Announcement Description dialog box prompts you to type a label for the announcement.
7 PhoneTools Independent Mode How Does It Work? When your PC is on and PhoneTools is running, your MessageSaver modem operates like a standard modem. However, your MessageSaver can also operate in Independent mode. In Independent mode the MessageSaver can receive and store in its flash memory incoming faxes and voice messages when PhoneTools is not running, and even when the PC is turned off.
MessageSaver User Guide Activating and Configuring Independent Mode The Independent Mode Configuration dialog box enables you to select Independent mode operating options and choose how Independent mode will be enabled. Selecting an Announcement A greeting message, or announcement, must be saved to the MessageSaver before Independent mode will work. The announcement can be recorded directly on the MessageSaver from a remote phone (see Chapter 3) or downloaded from PhoneTools to the modem.
7 PhoneTools Managing Stored Documents: Independent Mode Control Dialog Box When you start PhoneTools, Independent mode is automatically disabled and the MessageSaver is controlled by PhoneTools. The following message notifies you if faxes or voice messages have been received while in Independent Mode: You can also access the Independent Mode Control dialog box from the PhoneTools Inbox by clicking . Click OK to access the Independent Mode Control dialog box.
Fax Module Use the Fax module to create, send, receive, and manage faxes. Thumbnail of the fax being received or sent. Transmission information. Displays the Send Fax dialog box. Displays the Copy from PhoneBook dialog box. Displays the Inbox dialog box. Displays the Outbox dialog box. Click to interrupt a fax transmission. Faxing a Document from a Windows Application Using print capture, you can fax a document directly from the Windows application in which you’ve created it, without opening PhoneTools.
Faxing a File Directly from PhoneTools 1. In PhoneTools’ fax module, click to display the Send Fax dialog box. 2. In the Recipient(s) section, type the required information or extract it from the Phone Book by clicking the Copy from Phone Book button . 3. In the Attached Document section, click the Browse button to be sent. and select the file 4. Select the transmission options you want by clicking the corresponding buttons (see above). 5. Click Send to start the transmission.
MessageSaver User Guide Adding a Logo to the Cover Page You can put your own logo on the cover page. The logo should be small in size and in one of the following graphic formats: BMP, PCX, TIF, DIB, GIF, or DCX. 1. In the Send Fax dialog box, click box. to display the Logo Management dialog and select the logo graphic file. The graphic is dis2. Click the Browse button played in the Logo Management dialog box. If the graphic is in color, it is converted to black and white. 3.
7 PhoneTools Inbox and Outbox Management Inbox Management All received documents, including voice messages, faxes, and data files, are stored in the Inbox. When a document is received, PhoneTools notifies you by displaying a Document(s) received warning (and emits a beep when this option is selected in the Notifications dialog box, which can be accessed by clicking the Notifications button in the Communications tab of the General Configuration dialog box.
MessageSaver User Guide Outbox Management All transmissions are stored in the Outbox, which acts as a transmission queue. If the transmission runs smoothly, then the document is deleted and the information is recorded in the Send Log. If a wrong number or other error occurs, the transmission is canceled and the document is retained to allow you to correct the error. To confirm that a document was sent correctly to a recipient, open the Send Log, where information about past transmissions is available.
7 PhoneTools Phone Book The Phone Book stores the name, the address, and the phone, fax, and modem numbers for each recipient. To open the Phone Book, click Menus, then click PhoneBook. Search for a record. Select and deselect all records. Import records. Delete selected records. Displays only the records beginning with the chosen letter. New record. Save changes. Save new record. Select / deselect record. Click in this area to edit the displayed record.
MessageSaver User Guide • To select records using the keyboard, click the record you would like selected, then press the spacebar. Selected records are flagged with a green checkmark. Tip: Selecting records in the Phone Book, used with the Copy from Phone Book function, provides a convenient means of carrying out a fax broadcast.
7 PhoneTools Terminal Emulation Module Using the Terminal Emulation module, you can connect to computers and online services to retrieve information, send and receive electronic mail, and upload and download data files. Starts a direct connection. This permits AT commands to be sent directly to the modem. Starts a modem connection (see “Starting a Modem Connection” on this page). Opens the Configuration dialog box. Starting a Modem Connection 1.
MessageSaver User Guide Uploading Files to a Remote System This function can be accessed only during a modem connection. 1. Click to display the Send files dialog box. 2. Select the file that you want to send. 3. Select the file transfer protocol. 4. Click OK to begin the transfer. Capturing Information to Disk This function enables you to capture ASCII text that you exchange with a remote system and save it to disk as a text file. 1. Click to display the Capture to file dialog box. 2.
7 PhoneTools Data File Transfer PhoneTools’ file transfer feature lets you automatically send and receive data files using the Kermit, Xmodem, Ymodem, or Zmodem protocol at the maximum speed supported by the modems at both ends. Opens the Send File dialog box, which allows you to perform automatic data file transfers. Opens the Inbox. Sending a Data File Automatically 1. From PhoneTools’ main window, click box. to display the Send File dialog 2.
MessageSaver User Guide The file is transmitted automatically. If the recipient uses PhoneTools, the file is added to the PhoneTools Inbox. If not, then the recipient should prepare his communications application to receive using the Zmodem protocol. If you want to send more than one file in the same transmission, you should use an archiving utility to “zip” them into one file. This will permit more than one file to be sent while reducing transmission time.
Appendixes
MessageSaver User Guide Appendix A: Regulatory Compliance FCC Part 68 Telecom 1. This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number. This information must be provided to the telephone company. 2. The suitable USOC jack (Universal Service Order Code connecting arrangement) for this equipment is shown below.
A Regulatory Compliance Manufacturer: Trade Name Model Number: FCC Registration No: Ringer Equivalence: Modular Jack (USOC): Multi-Tech Systems, Inc. MessageSaver MT5634MSV AU7USA-24713-M5-E 0.3B RJ11C or RJ11W (single line) Service Center in USA: Multi-Tech Systems, Inc.
MessageSaver User Guide Canadian Limitations Notice Notice: The ringer equivalence number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5. Notice: The Industry Canada label identifies certificated equipment.
A Regulatory Compliance EMC and Safety Compliance The CE mark is affixed to the enclosed MultiTech product to confirm compliance with the following European Community Directives: • Council Directive 89/336/EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility; and • Council Directive 73/23/EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage limits; and • Cou
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B Technical Specifications Appendix B: Technical Specifications Your MessageSaver modem meets the following specifications: Trade Name MessageSaver™ Model Number MT5634MSV Client-to-Server Data Rates V.90 orK56flex speeds when accessing an ISP type V.
MessageSaver User Guide 88 Data Modulation FSK at 300 bps, PSK at 1200 bps, QAM at 2400, 4800, and 9600 bps (non-trellis), QAM with trellis-coded modulation (TCM) at 9600, 12,000, 14,400, 16,800, 19,200, 21,600, 24,000, 26,400, 28,800, 31,200, 33,600, and 56,000 bps Fax Modulation V.21 CH2 FSK at 300 bps (half duplex) V.27ter DPSK at 4800 and 2400 bps V.29 QAM at 9600 and 7200 bps V.17TCM at 14400, 12000, 9600, and 7200 bps Carrier Frequencies ITU-T V.
B Technical Specifications Frequency Stability ±0.01% Receiver Sensitivity -43 dBm under worst-case conditions AGC Dynamic Range 43 dB Interface EIA RS-232C/ITU-T V.24/V.28 Connectors DB25 RS-232C connector; two RJ-11 phone jacks, power jack; 1/8-inch stereo speaker jack and microphone jack.
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C Loopback Tests Appendix C: Loopback Tests Introduction Each time you turn on your modem, it performs an automatic self-test to ensure proper operation. Your modem also has three diagnostic tests: local analog loopback, remote digital loopback, and local digital loopback. These ITU-T V.54 loopback tests isolate telephone circuit and transmission problems. In a loopback test, data from your computer loops through the circuits of your modem and/or a remote modem before it appears on your monitor.
MessageSaver User Guide 2. Type AT&T1 and press ENTER. This places your modem in analog loopback mode in the originate mode. A CONNECT message should appear on your display. The modem is now out of command mode and in a pseudo-online mode. 3. Note that the CD LED is on. If you are set for 14,400 bps or higher, a speed LED should be on. If the CD LED is not on, there is a defect in your modem. 4. Enter characters from your keyboard.
C Loopback Tests 4. Type the escape sequence +++AT and press ENTER to bring your modem into online command mode. 5. Type AT&T6 and press ENTER. The local modem responds to this command by transmitting an unscrambled marking signal, which causes the remote modem to place itself in digital loopback mode. Then the local modem exits online command mode and enters data mode. 6. Enter data from your keyboard.
MessageSaver User Guide 4. Type AT&T3 and press ENTER. Once you receive an OK message from your modem (if responses are enabled), your modem is placed in digital loopback mode. 5. Have someone enter data from the remote keyboard. For this test, typing multiple uppercase U characters is a good way to send an alternating test pattern of binary ones and zeros.
D Warranty, Service, and Technical Support Appendix D: Warranty, Service, and Technical Support Limited Warranty Multi-Tech Systems, Inc. (MTS) warrants that this product will be free from defects in material or workmanship for a period of ten years from the date of purchase or, if date of purchase is not provided, ten years from the date of shipment (limited to customers in the U.S., Canada, Mexico, and United Kingdom).
MessageSaver User Guide Technical Support Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call 800 972-2439 (USA and Canada) or 612 785-3500 (international and local). Please have modem information available. You can also contact Technical Support via the following URL: http://www.multitech.com/_forms/email_tech_support.htm.
D Warranty, Service, and Technical Support 5. If you select Zmodem, the transfer will begin automatically. If you select another protocol, you may have to initiate the transfer yourself. (In most datacomm programs, the PAGE DOWN key initiates the download.) 6. When the download is complete, press ENTER to return to the File Menu. 7. To exit the BBS, type G and press ENTER. If you don’t know the file name 1. From the Main Menu, type F to access the Files Menu.
MessageSaver User Guide Modem Accessories SupplyNet, Inc., can supply you with replacement transformers, cables and connectors for select Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax or the Internet at the following addresses: Mail: SupplyNet, Inc. 614 Corporate Way Valley Cottage, NY 10989 Phone: Fax: Email: Internet: (800) 826-0279 (914) 267-2420 info@thesupplynet.com http://www.thesupplynet.com SupplyNet Online Ordering Instructions 1. Browse to http://www.
E Upgrade Procedures Appendix E: Upgrade Procedures Introduction Your modem is controlled by semi-permanent software, called firmware, that is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off. However, it can be changed by either the manufacturer or the user as bugs are fixed or new features are added. Since the firmware in your modem is stored in flash memory, you can upgrade it yourself in a few minutes by using the following procedures.
MessageSaver User Guide Step 2: Identify the Current Firmware Version Identify the current version of the firmware at the Multi-Tech Web site or BBS. If your modem already has the current firmware, there is no need to update it. Multi-Tech Web Site 1. Using your favorite Web browser, go to http://www.multitech.com/support/ firmware/. 2. Scroll down to the table with your modem model number (non-USA firmware must be obtained directly from the ftp site or BBS at this time). 3.
E Upgrade Procedures Step 3: Download the Upgrade File Multi-Tech Web Site 1. If you are not already at the Firmware page of the Multi-Tech Web site, follow the procedure in “Step 2: Identify the Current Firmware.” 2. Click on the upgrade file name for your modem and save the file to a temporary location on your hard disk. Multi-Tech BBS 1. If you have not already found the upgrade file for your modem on the MultiTech BBS, follow the procedure in “Step 2: Identify the Current Firmware.” 2.
MessageSaver User Guide 4. Type AT&W1Z and press ENTER to clear your stored parameters and reset your modem to factory default. 5. Close the terminal program. Step 6: Upgrade the Modem’s Firmware 1. Run Flash Loader by double-clicking the FLASH.EXE icon. Flashloader automatically finds the COM port your modem is on, sets the serial port speed, and opens a Choose File to Download dialog box. 2. In the Choose File to Download dialog box, double-click the .HEX file you want to load into the modem.
Index
MessageSaver User Guide Symbols 11-bit mode 41 56K operation 2 digital loss when used with PBX 44 disabling the auto rate 44 maximum connect speed 43 A abort timer 42 access code 63, 65 analog loopback test 91 announcement downloading to modem 21 recording 21 selecting 68 Answer command 31 assembling the modem 7 Asynchronous Communications Mode command 36 Asynchronous Word Length command 41 AT Command Control command 40 AT commands 30–41 #S 41, 48 #S= 41, 48 $D 41 $EB 41 %%%AT 41 %B 40 %C 40 %DC 40 %E 40 &
Index E Echo Command Mode Characters command 32 Echo Online Data Characters command 32 Enable Synchronous Buffered Mode command 41 ENTER key 31 Enter Setup Password command 41 error control, setting 42, 44 error correction, disabling 92, 93 Error Correction Mode Selection command 39 escape character 42 escape sequence 30, 41 F fallback 33 Fallback and Fall Forward command 40 fax communications 16–17 Fax module, PhoneTools 70–72 fax-back service 98 faxing from a Windows application 70 FCC regulations 82–83
MessageSaver User Guide reference materials 17 registering your product 96 regulatory compliance 82–85 related manuals 3 remote configuration 48–49 escape character 42, 49 escape sequence 41 remote control 27–28, 63, 65 remote digital loopback test 92 remote message retrieval 63, 65 removing a modem from Windows 11 repairs 95 Repeat command 31 required equipment 6 resetting the modem 12, 35, 36 Result Code Format command 34 Result Code Options command 34 Result Code Selection command 34 result codes 30, 40,
