TM TM MT5600ZDX Data/Fax Modem MT5600ZDXV Voice/Data/Fax Modem User Guide
User Guide Model MT5600ZDX / MT5600ZDXV PN S0000134 Revision E This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. copyright © 2005 by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc.
Contents Chapter 1: Introduction ...................................................................................................... 2 Product Description and Features ............................................................................... 2 What’s In Your Modem Package? ................................................................................ 3 Chapter 2: Installation ....................................................................................................... 6 Introduction ...
Fax Branding Statement ............................................................................................ 31 Canadian Limitations Notice ..................................................................................... 31 International Modem Restrictions ............................................................................. 32 EMC, Safety, and R&TTE Directive Compliance ....................................................... 32 New Zealand Telecom Warning Notice ........................
1 Introduction Chapter 1: Introduction 1
1 Introduction Introduction Congratulations on your purchase of the MultiModemZDX or the MultiModemZDXV modem. You have acquired one of the finest intelligent data/fax or voice/data/fax modems available today from one of the world’s oldest modem manufacturers: Multi-Tech Systems, Inc. This manual will help you install, configure, test, and use your modem. Product Description The MultiModemZDX and MultiModemZDXV modems incorporate the V.
1 Introduction • Supports telephone answering machine (TAM) including voice mail control, record/playback, and call screening with the included communications program. Software Considerations for the MT5600ZDXV: You will need data communications (datacomm) software, fax communications software, and an appropriate application to access the Personal Voice Mail features of the MT5600ZDXV. You will need Microsoft Windows 95 or higher to run these programs.
1 Introduction • Four vinyl gripper feet for the bottom of the modem • Brochure with warranty registration card If any of these items are missing, please contact Multi-Tech Systems or your dealer/ distributor (see Appendix D for information on contacting Multi-Tech via telephone, fax, or the Internet).
2 Installation Chapter 2: Installation 5
2 Installation Introduction This chapter shows you step-by-step how to set up your Multi-Tech modem, test it, and make your first calls. What You Will Need Before starting, make sure you have everything you will need.
2 Installation Connecting the Modem to Your System Connections for the MT5600ZDX Turn off your computer. Placing the modem in a convenient location, connect it to your computer’s serial port, to the phone line, to AC power, and to your phone. PWR RS232 PHONE LINE Figure 2–1. MT5600ZDX Connections. 1.
2 Installation 3. (Optional) Connect the Modem to the Phone For voice-only calls, plug a phone into the modem’s PHONE jack. 4. Connect the Modem to the AC Power Outlet Plug the DC power transformer into an AC power outlet or power strip. Plug the DC power transformer into the POWER jack on the modem. Note: Use only the DC power transformer supplied with the modem. Use of any other transformer voids the warranty and can damage the modem.
2 Installation Connections for the MT5600ZDXV PWR RS232 PHONE LINE Figure 2–2. MT5600ZDXV Connections 1. Follow All of the Connection Directions for the MT5600ZDX The add these steps: 2. Connect the Microphone For voice mail or speakerphone applications, plug an unamplified microphone into the MIC jack on the side of the modem. The microphone should have a stereo 1/8inch mini plug. Do not use a monophonic microphone. 3.
2 Installation Installing the Modem Driver If you use Windows 98/Me/NT/2000/Xp, you must install the modem driver as described here. If you use another operating system, see the User Guide. When operating the modem under Windows 98/Me/2000/Xp, the modem driver can be installed by using the Plug-and-Play feature. Follow the 4-step procedure below. For Windows NT, which does not support Plug-and-Play, follow the 8-step procedure on the next page. Modem Driver Installation for Windows 98/Me/2000/Xp 1.
2 Installation Removing an Old Modem Driver When your new modem replaces another modem, the old modem driver remains in Windows, and the old modem driver is still selected in HyperTerminal and other Windows applications. Though you can change the application connection descriptions one at a time, it is easier to force the Windows applications to use the new modem by removing the old modem driver from Windows. 1. Click the Start button, point to Settings, and click Control Panel. 2.
2 Installation Installing Your Data Communications Software Data communications software is designed to send and receive messages. MultiTech includes a data communications program with your modem. However, the modem will work with any data communications software. To install the data communications software provided with this modem, insert the CD into the CDROM drive. The software will then install automatically if you have Windows 98/ 2000 or Windows NT 4.0.
2 Installation Sending a Fax With your data communications software, you can use your modem to send and receive faxes directly from your computer. The following steps show you how to fax a document directly from a Windows application without opening the data communications program. 1. Create a document in a Windows application, such as Word, a graphics editor, or a spreadsheet. Keep the application and the document open, and select Print from the File menu. 2.
2 Installation 56 56K Mode (56,000–28,000 bps) Lights whenever the modem is set for or connects using either the K56flex or the V.90 protocol. The actual connection speed depends on the ISP server capabilities and line conditions. 28 V.34 Mode Lights when the modem in connected in V.34 mode. 14 V.32 bis Lights when the modem is connected in V.32 bis mode. OH Off-Hook Lights when the modem is off-hook, which occurs when the modem is dialing, online, or answering a call.
3 Advanced Options Chapter 3: Advanced Options 15
3 Advanced Options Introduction Like any modem, your Multi-Tech modem operates only under the control of a communications program, such as the communications software package (PhoneTools) included with the modem. It also operates under other generalpurpose data communication programs, such as Windows Terminal and HyperTerminal. For information on how to use the modem with the communications program of your choice, please refer to the documentation provided with the data communications program.
3 Advanced Options 5. Select the port the modem is connected to (normally COM1 or COM2). 6. Select your serial port speed. This can be labeled “maximum speed,” “DTE bps,” or “baud rate.” Ideally, if you use data compression, you should set your serial port baud rate to four times the modem’s maximum transmission speed or faster; however, few files can be compressed enough to require speeds that high, and not all serial ports can handle speeds that high.
4 AT Commands Chapter 4: AT Commands 18
4 AT Commands Introduction AT commands and Fax commands for the MT5600ZDX/ZDXV are published in a separate Reference Guide included on the MT5600ZDX/ZDXV CD and posted on the Multi-Tech Web site.
5 Troubleshooting Chapter 5: Troubleshooting 20
5 Troubleshooting Introduction Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, check the list of troubleshooting procedures before calling Multi-Tech. • None of the LEDs light when the modem is on. • The modem does not respond to commands. • The modem dials but is unable to make a connection. • The modem disconnects while online.
5 Troubleshooting The Modem Does Not Respond to Commands Make sure the modem is plugged in and turned on. (See “None of the Indicators Light.”) Make sure you are issuing the modem commands from the data communications program, either manually in terminal mode or automatically by configuring the software. (You cannot send commands to the modem from the DOS prompt.) Make sure you are in terminal mode in your data communications program, then type AT and press ENTER.
5 Troubleshooting To change a port address or IRQ in Windows 3.1x, double-click the Control Panel icon, then the Ports icon. Click on the port you want to change, click Settings, click Advanced, and select the new port address and/or interrupt. If you wish to use COM3 or COM4, note that COM3 shares an IRQ with COM1, as does COM4 with COM2, so you should change their IRQs to unused ones, if possible.
5 Troubleshooting installation, plug a phone into your modem’s phone wall jack and listen for a dial tone. If you hear a dial tone, your modem might be installed behind a corporate phone system (PBX) with an internal dial tone that sounds different from the normal dial tone. In that case, the modem might not recognize the dial tone and might treat it as an error.
5 Troubleshooting Check for loose connections between the modem and the computer, the phone jack, and AC power. You might have had a poor connection because of line conditions or the problem might have originated on the other end of the line. Try again. If you were online with a BBS or an online service like CompuServe, it might have hung up on you because of lack of activity on your part or because you exceeded your time limit for the day. Try again.
5 Troubleshooting Data Is Being Lost If you are using data compression and a high speed serial port, set the serial port baud rate to four times the data rate. Your UART might not be reliable at serial port speeds over 9600 bps or 19,200 bps. Turn off data compression, reset your serial port speed to a lower rate, or replace your serial port with a faster one. Make sure the flow control method you selected in software matches the method selected in the modem.
5 Troubleshooting Fax and Data Software Can’t Run at the Same Time Communication devices can be accessed by only one application at a time. Under DOS or Windows 3.1x, you can run either your fax software or your data communications program, but not both at the same time, unless you have a special communication device management application. In Windows 95, 98, and NT 4.0, you can have data and fax communication programs open at the same time, but they cannot use the same modem at the same time.
A Regulatory Compliance Appendixes 28
A Regulatory Compliance Appendix A: Regulatory Compliance Note: Each regulation may not apply to every version of the MultiModemZDX. FCC Part 15 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
A Regulatory Compliance FCC Part 68 Telecom 1. This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number. This information must be provided to the telephone company. 2. The suitable USOC jack (Universal Service Order Code connecting arrangement) for this equipment is shown below.
A Regulatory Compliance Fax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains the following information: • Date and time the message is sent • Identification of the business or other entity, or other individual sending the message • Telephone number of the sending machine or such business, other entity, or individual This information
A Regulatory Compliance International Modem Restrictions Some dialing and answering defaults and restrictions may vary for international modems. Changing settings may cause a modem to become non-compliant with national telecom requirements in specific countries. Also note that some software packages may have features or lack restrictions that may cause the modem to become non-compliant.
A Regulatory Compliance Use of pulse dialing, when this equipment is connected to the same line as other equipment, may give rise to ‘bell tinkle’ or noise and may also cause a false answer condition. Should such problems occur, the user should not contact the Telecom Faults Service. The preferred method of dialing is to use DTMF tones, as this is faster than pulse (decadic) dialing and is readily available on almost all New Zealand telephone exchanges. 5.
B Technical Specifications Appendix B: Technical Specifications The MultiModemZDX modem meets the following specifications: Trade Name MultiModemZDX™ Model Number MT5600ZDX, MT5600ZDXe, MT5600ZDXV, and MT5600ZDXVe Client-to-Server Data Rates V.90 speeds when accessing a V.
B Technical Specifications Data Modulation FSK at 300 bps PSK at 1200 bps QAM at 2400, 4800, and 9600 bps (non-trellis); QAM with trellis-coded modulation (TCM) at 9600; 12,000; 14,400; 16,800; 19,200; 21,600; 24,000; 26,400; 28,800; 31,200; 33,600; 34,000; 38,000; 46,000, 54,000 and 56,000 bps Fax Modulation V.21 CH2 FSK at 300 bps (half duplex) V.27ter DPSK at 4800 and 2400 bps V.29 QAM at 9600 and 7200 bps V.17TCM at 14400, 12000, 9600, and 7200 bps Carrier Frequencies V.
B Technical Specifications Transmission Level -11 dBm or -12 dBm (dial-up; -11 or -12 determined by country ) Frequency Stability ±0.01% Receiver Sensitivity -43 dBm under worst-case conditions AGC Dynamic Range 43 dB Interface RS-232C/V.24/V.
C Loopback Tests Appendix C: Loopback Tests Introduction Each time you turn on your modem, it performs an automatic self-test to ensure proper operation. Your modem also has three diagnostic tests: local analog loopback, remote digital loopback, and local digital loopback. These ITU-T V.54 loopback tests isolate telephone circuit and transmission problems. In a loopback test, data from your computer loops through the circuits of your modem and/or a remote modem before it appears on your monitor.
C Loopback Tests Test Procedure 1. Connect the modem to your computer. Using your communication program, set the desired baud rate and go into terminal mode. 2. Type AT and press ENTER; you should get an OK message. Type AT\N and press ENTER to disable error correction. 3. Type AT&T1 and press ENTER. This places your modem in analog loopback mode in the originate mode. A CONNECT message should appear on your display. The modem is now out of command mode and in a pseudo-online mode. 4.
C Loopback Tests Test Procedure 1. Arrange to have &T4 set on the remote test modem. This command enables the remote modem to respond to an &T6 request for a remote digital loopback test from the local modem. 2. Open your communications software and go into terminal mode. Type AT and press ENTER; you should get an OK message. Type AT\N and press ENTER to disable error correction. Type AT+MS=9,1,9600,9600 and press Enter to set the local modem to V.32 mode at 9600 bps. 3.
C Loopback Tests Test Procedure 1. Open your communications software and go into terminal mode. Type AT and press ENTER; you should get an OK message. Type AT\N and press ENTER to disable error correction. Type AT+MS=9,1,9600,9600 and press Enter to set the local modem to V.32 mode at 9600 bps. 2. Dial the remote modem and establish your online connection. 3. Type the escape sequence +++AT and press ENTER to bring your modem into online command mode. 4. Type AT&T3 and press ENTER.
D Warranty, Service, and Technical Support Appendix D: Warranty, Service, and Technical Support Warranty Multi-Tech Systems, Inc. (MTS) warrants that this product will be free from defects in material or workmanship for a period of ten years from the date of purchase or, if proof of purchase is not provided, ten years from the date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
D Warranty, Service, and Technical Support Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis. Repair Procedures for International Customers (Outside U.S.A. and Canada) Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product.
D Warranty, Service, and Technical Support Replacement Parts SupplyNet, Inc. can supply you with replacement power supplies, cables, and connectors for select Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax, or the Internet at the following addresses: Mail: SupplyNet, Inc. 613 Corporate Way Valley Cottage, NY 10989 Phone: Fax: 800- 826-0279 914-267-2420 Email: Internet: info@thesupplynet.com http://www.thesupplynet.
E Upgrading the Modem Appendix E: Upgrading the Modem Introduction Your modem is controlled by semi-permanent software, called firmware, which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off. However, it can be changed by either the manufacturer or the user as bugs are fixed or new features are added.
E Upgrading the Modem Step 2: Identify the Current Firmware Version Identify the current version of the firmware at the Multi-Tech Web site. If your modem already has the current firmware, there is no need to update it. 1. Using your favorite Web browser, go to http://www.multitech.com/support/ MultiModemZDX/firmware.asp. 2. Scroll down the table to your modem model number. 3. Look at the firmware version number for your modem. 4.
E Upgrading the Modem 4. Type AT&F and press ENTER to clear your stored parameters and reset your modem to factory default. 5. Close the terminal program. Step 6: Upgrade the Modem’s Firmware Before you begin the following procedure, read the README.TXT file extracted from the upgrade archive file. Note the file name for the boot code (e.g., 2MBPFL11.S37) and the file name for the new firmware (e.g., BkQg300G.hex). Warning: Never install an older version of firmware over a newer version.
F Installing a Modem in a Linux PC Appendix F: Installing a Modem in Linux Introduction This appendix explains how to install a modem on a PC operating under the RedHat Linux 6.2 operating system. Other versions of RedHat and other Linux operating systems should be similar. Briefly, in Linux, you do not need drivers for most standard external modems and most internal ISA bus modems. Programs in Linux commonly call upon the port, rather than the modem.
F Installing a Modem in a Linux PC Using the modem to call the Internet Linux allows different graphic user interfaces (GUI). In the following steps, we’ll use the Gnome Desktop GUI and assume that the Internet Service Provider (ISP) you are calling assigns you the Domain Name Service (DNS) and Internet Protocol (IP) addresses. For more information on DNS or IP, see the Linux OS owner’s manual or contact your ISP. 1. On the Task Bar at the bottom of the screen, select the Gnome Footprint. 2.
Index Index 49
Index A abort timer 37 analog loopback test 62–63 Answer command 20 Asynchronous Communications Mode command 26 AT commands #CID 35 $SB 36 %%%AT 30 %C 29 %E 29 %L 29 %Q 30 %U 30 &C 24 &D 24 &E 25 &F 25 &G 25 &J 26 &K 26 &P 26 &Q 26 &S 27 &T 27 &V 28 &V1 28 &W 28 &Y 29 &Z 29 )M 36 ** 35 *B 35 *D 35 *H 36 +++AT 34 +MS= 32 +MS=? 32 +MS? 32 -K 34 -Q 34 -SDR 34 -SEC 35 :E 36 @M 36 \A 30 \B 30 \K 31 \N 31 \V 32 A 20 A/ 20 AT 20 B 20 D 20 definition 19 descriptions 20–36 DS= 21 E 21 H 21 I 21 L5 21 M 22 N 22 O 22
Index Flash Wizard upgrade utility 70 flow control 51 Flow Control Selection command 26 front panel 13 G garbage characters 51 Guard Tone Control command 25 H handshake 22 hangup command 21 hangup delay 37, 39 Hook Control command 21 MNP10 Enable Fallback command 34 MNP10 Initial Cellular Power Level Setting command 36 MNP10 Link Negotiation Speed command 36 modem driver installation 10 modem reset AT command 24 Modem-Initiated Flow Control command 25 Modulation Handshake command 22 Modulation Selection
Index specifications, technical 59–61 speed maximum 39 serial port 17, 36 Store Current Configuration command 28 Store Telephone Number command 29 surge protector 8 T technical specifications 59–61 technical support 68 Telephone Jack Control command 26 telephone line 48 telephone number storing 29 terminal mode 47, 64 test timer (S18) 38 testing the modem 8, 48 fax 13 loopback tests 62–65 Tone Dialing 23 Tone Dialing command 20 Transmit Break command 30 troubleshooting 46–52 wait time for dial tone 37 war
