Data/Fax/Voice Modem User Guide MT5600DSVD, MT5600DSDV2

MultiModemDSVD User Guide C Warranty, Service, and Technical Support
68
Multi-Tech Systems, Inc.
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Warranty
Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free
from defects in material or workmanship for a period of two, five, or ten years
(depending on model) from date of purchase, or if proof of purchase is not
provided, two, five, or ten years (depending on model) from date of shipment.
MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
This warranty does not apply to any products which have been damaged by
lightning storms, water, or power surges or which have been neglected, altered,
abused, used for a purpose other than the one for which they were manufactured,
repaired by Customer or any party without MTS’s written authorization, or used in
any manner inconsistent with MTS’s instructions.
MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to
repair or replacement of any products which prove to be defective within the
warranty period or, at MTS’s option, issuance of a refund of the purchase price.
Defective products must be returned by Customer to MTS’s factory – transportation
prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER
NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR
DEFECTIVE PRODUCTS.
Repair Procedures for U.S. and Canadian Customers
In the event that service is required, products may be shipped, freight prepaid, to
our Mounds View, Minnesota factory:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Attn: Repairs, Serial # ____________
A Returned Materials Authorization (RMA) is not required. Return shipping
charges (surface) will be paid by MTS.
Please include, inside the shipping box, a description of the problem, a return
shipping address (must have street address, not P.O. Box), your telephone number,
and if the product is out of warranty, a check or purchase order for repair charges.
For out of warranty repair charges, go to
www.multitech.com/documents/
warranties
Extended two-year overnight replacement service agreements are available for
selected products. Please call MTS at [phone], extension 5308 or visit our web
site at
http://www.multitech.com/programs/orc/ for details on rates and
coverage’s.