User Manual

ISI5634PCI/4/8 User Guide

Service

If your tech support specialist decides that service is required, your unit may be sent (freight prepaid) to

our factory. Return shipping charges will be paid by Multi-Tech Systems.

Include the following with this product:

• A description of the problem.

• Return billing and return shipping addresses.

• Contact name and phone number.

• Check or purchase order number for payment if the ISI5634PCI/4/8 is out of warranty. (The

standard repair charge is $95. This price is valid at the time of this publication but could change in the

future. Check with your technical support specialist.)

• If possible, note the name of the technical support specialist with whom you spoke and the

tracker number assigned to your case.

Record the serial number and the tracker number for future reference. If you need to inquire about the

status of the returned product, you will be asked to provide the serial number of the product sent.

Providing the tracker number when you inquire also helps to readily identify your service request.

Send the ISI5634PCI card to this address:

MULTI-TECH SYSTEMS, INC.

2205 WOODALE DRIVE

MOUNDS VIEW, MINNESOTA 55112

ATTN: SERVICE OR REPAIRS

About the Internet

Multi-Tech is a commercial provider on the Internet, and we retrieve e-mail messages from our

customers on a periodic basis. If you prefer to receive service via the Internet, you can contact Tech

Support at:

http://www.multitech.com/_forms/email_tech_support.htm

Multi-Tech's presence includes a Web site at:

http://www.multitech.com