MultiModemTM CDMA External Wireless Modem (Data/Fax/Voice) MTCBA-C User Guide
User Guide for MultiModem CDMA External Data/Fax/Voice Wireless Modem MTCBA-C P/N S000303B, Revision B All rights reserved. This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. Copyright © 2003 by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representation or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose.
Contents CHAPTER 1: DESCRIPTION AND SPECIFICATIONS.......................................................................................4 PRODUCT DESCRIPTION ..............................................................................................................................................4 Package Contents ...................................................................................................................................................4 Interfaces ................................
Chapter 1 - Description and Specifications Chapter 1: Description and Specifications Product Description The Multi-Tech MultiModem CDMA is an external data/fax/voice wireless modem. It also supports mobile originated short message service (SMS) and mobile-terminated SMS. Designed for global use, it offers standards-based multi-band CDMA2000 1x performance. This ready-to-deploy, standalone modem allows developers to add wireless communication to products with a minimum of development time and expense.
Chapter 1 - Description and Specifications AT Command Info This manual describes a minimal set of AT commands that are adequate for configuring many common application situations. A complete set of AT command definitions can be found in the CDMA AT Commands Reference Guide. This manual is available on the MultiTech web site or on the MultiModem product CD. Phone Number for the Wireless Modem Every wireless modem will have its own unique phone number.
Chapter 1 - Description and Specifications Application Overview Application Types With packet data speeds up to 153K bps, the MultiModem CDMA is targeted at applications that periodically need to send or receive data over a wireless network. It is an ideal solution for: Appliances Remote Diagnostics ATM Terminals Remote Metering Automotive Security Systems Data Collection Vending/Gaming Machines Gas Pumps Other devices requiring wireless connectivity.
Chapter 1 - Description and Specifications Benefits/Features in Applications Short Development Time. The MultiModem CDMA can make your existing and next generation device, machine, or system, communication-ready without requiring any hardware changes to its design. It actually provides faster time-to-market because it relieves the burden and expense of obtaining network and RF approvals.
Chapter 1 - Description and Specifications Specifications General Specifications Power Requirements Mechanical Dimensions & Weight Connectors & Fasteners Operating Temperatures Certifications 5 V to 32VDC; 400mA Average @5V, 700mA Maximum @ 5V 4.3" w x 2.4" h x 0.94" d; 4.2 oz. (11 cm x 6.1 cm x 2.4 cm; 120 g) Antenna Connection type: SMA jack Serial Connector: 15-pin RS232 SUB D female (DE15S) Pins: RS232 link, audio link, BOOT, RESET Power Connector: 2.
Chapter 1 - Description and Specifications Input/output electrical characteristics for external connections Parameters Min Power Supply @ 25 degrees C: - Input Supply Voltage Input supply current (in comm. Mode at full Tx power) Input supply current (in comm. Mode at averageTx power) 800 MHZ Typ. Max 5 13.2 32 Min 5 1900 MHZ Typ Max 13.2 32 V @5V 600 800 mA @13.2V 250 350 mA @32V 150 200 mA @5V 350 450 mA @13.2V 200 200 mA @32V 100 100 mA LED Indicators TD.
Chapter 1 - Description and Specifications RS232 15-Pin Connector Pinout 5 10 15 RS 232 Audio Boot Reset PIN 1 6 2 8 9 7 12 11 13 4 5 10 15 3 14 1 6 11 EIA DCD RX TX DTR GND DSR RTS CTS RI CCIT 109 104 103 108.2 107 105 106 125 Designation Data Carrier Direct Receive Data (out) Transmit Data Data Terminal Ready Signal Ground Data Set Ready Request to Send Clear to Send Ring Indicator MICROPHONE (+) MICROPHONE (-) SPEAKER (+) SPEAKER (-) BOOT RESET 10 For factory use only.
Chapter 2 - Installation Chapter 2: Installation Mechanical Mounting To mount the Wireless MultiModem, do the following: 1. Obtain mounting screws (two are needed) that are appropriate for the surface on which you will mount the MultiModem. The mounting screw on the connector end of the unit must have a screw-head no thicker than 2 mm. The allowable thickness is limited because the screw must fit beneath the RS232 cable. The allowable thickness of the other screw-head is not limited in this way.
Chapter 2 - Installation 3. Slide the mounting bridles into the corresponding slots on the back side of the MultiModem chassis. 4. Attach the MultiModem with two screws to the mounting surface at the desired location on the equipment.
Chapter 2 - Installation Electrical Installation & Configuration The wireless MultiModem requires the power supply connection to begin operation. To install the modem, do the following: 1. Connect a suitable antenna to the SMA connector (see “Antenna/RF Specifications” on page 4). Antenna Connector (SMA type) 2. Connect both ends of the serial and control cable (15-pin Sub D connector on the modem end).
Chapter 2 - Installation 3. Plug the power supply cable into the wireless Multimodem.
Chapter 2 - Installation 4a. For standard transformer power supply. Connect the AC cord receptacle into the transformer block. Connect the AC cord plug into the mains power outlet. 4b. For optional direct-DC powering. Connect the direct-DC power supply cable into the DC power source on the vehicle or machine in which you are mounting the MultiModem. Be sure the GND connection is correct. Connect red wire to + (positive) and black wire to – (negative).
Chapter 2 - Installation Mobile PhoneTools For initial configuration of your wireless device, Multi-Tech offers a Windowsâ based mobile PhoneTools application. To load mobile PhoneTools, click on the mobile PhoneTools icon on your system CD and follow the on-screen prompts. Direct Modem Installation To install the Wireless MultiModem directly into the computer's Windows OS so it is independent of the mobile Phonetools program, use the "Add Modem" command or equivalent for your OS.
Chapter 2 - Installation Testing the Configuration Description AT Commands Response Returned Comments AT+CPIN =1234 OK PIN Code accepted +CME ERROR : 16 +CME ERROR : 3 Incorrect PIN Code PIN already entered (with +CMEE : 1 mode) modem synchronized on the network synchronization lost, re-synchronization attempt Modem not synchronized on network.
Chapter 3 - Troubleshooting Chapter 3: Troubleshooting Situation A: The modem does not answer through the serial link If the Wireless MultiModem does not answer through the serial link upon an attempted transmission of data or voice signals, see the table below for possible causes and solutions. Solutions for ‘no connection through serial link’ situation If the modem returns … (nothing) Then ask … Action Is the modem powered correctly? Provide a power supply in the range of 5 to 32Vdc.
Chapter 3 - Troubleshooting Situation B: The modem always returns «Error» when trying to issue a communication If the Wireless MultiModem returns a message of error upon an attempted transmission of data or voice signals, see the table below for possible causes and solutions. Solutions for “error” message situations If the modem returns … Then ask … Action error Is the modem registered on the network? Follow “Verifying network registration” procedure to be sure modem is registered on network.
Chapter 3 - Troubleshooting Error Code 0 3 4 16 26 30 32 40 103 106 111 112 113 132 133 134 Interpretation of Extended Error Codes related to “error” message Diagnostic Hint Phone failure Operation not allowed Operation not supported Incorrect password Dialing string too long No network service Network not allowed – emergency calls only Network personalization PIN required (Network lock) Illegal MS (#3) Illegal MS (#6) PLMN not allowed (#11) Location area not allowed (#13) Roaming not allowed in this loca
Chapter 3 - Troubleshooting Situation C: The modem always returns «No carrier» when trying to issue a communication Solutions for “no carrier” message If the modem returns … Then ask … no carrier(esp. for data communication) Is the selected bearer type supported by the called party? Is the selected bearer type supported by the network? Action Type AT+CEER to view the extended error code (see “Interpretation of Extended Error Codes” table, page 20).
Chapter 4 - Safety Chapter 4: Safety General Safety The modem is designed for and intended to be used in fixed and mobile applications. “Fixed” means that the device is physically secured at one location and is not able to be easily moved to another location.
Chapter 4 - Safety Maintenance of Your Modem Your Wireless MultiModem is the product of advanced engineering, design and craftsmanship and should be treated with care. The suggestions below will help you to enjoy this product for many years. · Do not expose the Wireless MultiModem to any extreme environment where the temperature or humidity is high. · Do not attempt to disassemble the Wireless MultiModem. There are no user serviceable parts inside.
Chapter 5 – Warranty & Repair Policies Chapter 5: Warranty & Repairs Policies Warranty Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from date of purchase, or if proof of purchase is not provided, two from date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
Chapter 5 – Warranty & Repair Policies Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department at (800) 972-2439 or email tsupport@multitech.com. Please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at (800) 328-9717 or (763) 717-5631, or email mtsrepair@multitech.com.
Chapter 6 - Reference Information Chapter 6 - Reference Information Wireless Modem Reference Info Reference Documents: AT Commands CDMA Reference Guide S000294A ETSI contact : ETSI Secretariat F-06921 Sophia Antipolis Cedex, France e-mail : secretariat@etsi.fr Service : The AT commands manual is available on the MultiTech web site: http://www.multitech.com Disclaimer Wireless MultiModem specifications and manuals are subject to change without notice.
