User's Manual

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Chapter 9 - Troubleshooting
• If the scenario described above does not fit your situation, use RouteFinder monitor to view all
events that are taking place between the modem and your ISP as you attempt to make a
connection (a busy signal).
Problem #8
After installing my RF802EW, my modem connection seems to be slower.
• The RouteFinder device should have no effect on the modem speed. However, if more than one
client is using the same modem through the RouteFinder, the speed will be reduced.
• Run RouteFinder Monitor to view the number of concurrent client connections to your ISP.
Problem #9
While the Serial async port is in use, my RF802EW keeps dialing a connection to the Internet,
but no one is using the Internet.
• The RF802EW will only dial the connection if there is a request from one of the computers on the
LAN for an IP address on the Internet. Keep in mind that certain applications can be configured
to request information from the Internet. For example, Microsoft Outlook can be set up to “check
for new mail every x minutes”. If this feature is enabled, Outlook will send a request for your
Internet POP3 server which will cause your RF802EW to dial-up your ISP. To determine which
computer on your network is processing a request for an Internet connection, use the
RouteFinder Monitor. The event messages will provide information about which computer is
causing the RF802EW to dial and which service (port#) the computer is requesting.
Problem #10
The “Please set the Device IP” screen displays when configuring the RF802EW.
• This system detects that the RouteFinder’s LAN Ethernet IP address is not in the same subnet
as the PCs. Use RouteFinder Manager to set the RouteFinders’ IP address to the same network
as your PC’s.
Problem #11
A message appears indicating the IP address you have inputted is either not valid on your
network or is in conflict with another IP address.
• The manager has detected the IP address of the RF802EW you are configuring is in conflict with
another device. Power off the conflicting device and configure the RF802EW using a different
Ethernet LAN IP address.