User's Manual

98
Chapter 9 - Troubleshooting
Problem #3
The RouteFinder is connected to the Cable/DSL, but has problems accessing the Internet.
• Ensure the workstation has TCP/IP properly configured.
• Attempt to ping the IP address of the RF802EW.
• Use RouteFinder Monitor to see if the WAN Ethernet port has successfully acquired a dynamic
IP address from the ISP, or if the static IP address is valid.
• Use Winipcfg (Windows 95/98) or ipconfig (Windows NT/ 2000) to check to see if the
computer’s IP settings are correct.
• Ensure the DNS settings are correct.
• Ensure the Gateway IP address is the device’s LAN Ethernet IP address (Server IP address).
• Ensure the IP address netmask is correct.
Problem #4
When I install the RouteFinder Utilities, I get the error message “missed export file
oleaut32.dll”
If you are using Windows 95/98, your computer has an old version of oleaut32.dll.
• Download the newest version of oleaut32.dll from the Microsoft web site (http://
www.microsoft.com).
• Create a backup of the file c:\windows\system\oleaut32.dll.
• Copy the new file to c:\windows\system\oleaut32.dll.
• After you have successfully copied the file, reinstall the RouteFinder Utilities.
• If you have problems with the new oleaut.dll file, use the backup file.
Problem #5
I configured my RouteFinder but I can’t get it to communicate with my modem.
• Check your initialization string. If you are using an ISDN TA and your ISDN TA was not listed as
a choice in Setup Wizard, refer to the ISDN TA User Guide for the appropriate initialization string.
• After ensuring that the initialization string is correct, use the on-line help in RouteFinder Monitor.
Problem #6
My RouteFinder dials-up a connection, but can’t seem to communication with the ISP.
• Verify that your baudrate is not set too high for your modem or ISDN TA. The maximum baudrate
that your modem or ISDN claims it can achieve may not be attainable due to poor line or
connection quality. Use RouteFinder Manager’s Modem settings menu to correct set the
baudrate to a lower rate and retry the connection.
• After lowering the baudrate, you are still not able to establish a connection, use the RouteFinder
Monitor’s on-line help. If your connection still doesn’t work, contact your ISP.
Problem #7
Sometimes when I try and use the Internet or get my mail, the application can’t connect to the
Internet immediately.
• The most common reason for this is not due to a problem or error. If you are the first person to
make a connection to the Internet through the RF802EW, there will be a delay when the Dial-On-
Demand function automatically makes the connection and logs on to your ISP. Subsequent
users will be able to use the connection you’ve established without a delay.