User's Manual

101
Chapter 10 - Service, Warranty and Technical Support
Introduction
This chapter begins with the terms of your RouteFinder’s warranty. In the Software User License
Agreement section, you will find details about your software license agreement with Multi-Tech
Systems. The Technical Support section offers information about on-line registration as well as
phone numbers for contacting our Technical Support group. Also included in this chapter is
information about accessing our Internet site, and information about ordering accessories for your
RouteFinder.
Limited Warranty
Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that the RouteFinder will be free from defects in
material or workmanship for a period of two years from date of purchase, or if proof of purchase is
not provided, two years from date of shipment.
MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY
DISCLAIMED.
This warranty does not apply to any products which have been damaged by lightning storms, water,
or power surges or which have been neglected, altered, abused, used for a purpose other than the
one for which they were manufactured, repaired by Customer or any party without MTS’s written
authorization, or used in any manner inconsistent with MTS’s instructions.
MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement
of any products which prove to be defective within the warranty period or, at MTS’s option, issuance
of a refund of the purchase price. Defective products must be returned by Customer to MTS’s factory
— transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO
CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.
Addendum for North American Products
In the event that service is required, products may be shipped, freight prepaid, to our Mounds View,
Minnesota, factory (Multi-Tech Systems, Inc., 2205 Woodale Drive, Mounds View, MN 55112,
Attn: Repairs, Serial #_____). A Returned Materials Authorization (RMA) is not required. Return
shipping charges (surface) will be paid by MTS. Please include, inside the shipping box, a description
of the problem, a return shipping address (must have street address, not P.O. Box), a telephone
number, and if the product is out of warranty, a check or purchase order for repair charges.
Extended two-year overnight replacement agreements are available for selected products. Please
refer to our Overnight Replacement Agreement on our web site for details on rates and coverages.
Please direct your questions regarding technical matters, product configuration, verification that the
product is defective, etc., to our Technical Support department at 1-800-972-2439.
Please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our
Repair Accounting department at [phone] or [phone].
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical