Technical information

hp officejet 5500 series
chapter 9
74
hp officejet support
call in Australia post-warranty
If your product is not under warranty, you can call 03 8877 8000. A per-incident, out-of-
warranty support fee of $27.50 (inc GST) will be charged to your credit card. You can also
call 1902 910 910 ($27.50 charged to your phone account) from 9:00 A.M. to
5:00 P.M. Monday through Friday. (Charges and support hours are subject to change
without notice.)
prepare your hp officejet for shipment
If after contacting HP Customer Support or returning to the point of purchase, you are
requested to send your HP Officejet in for service, please follow the steps below to avoid
further damage to the HP product.
Note: When transporting your HP Officejet, make sure that the print cartridges have
been removed. Also, make sure you have allowed time for the print carriage to return
to the home position, the scanner has returned to its parked position, and the
HP Officejet has been properly shut down by pressing the On button.
1 Turn on the HP Officejet.
Disregard steps 1 through 6 if your device will not turn on and the print carriage is
in the home position. You will not be able to remove the print cartridges. Proceed to
step 7.
2 Open the print-carriage access door.
The print carriage moves into view.
3 Remove the print cartridges.
For information on removing the print cartridges, see replace the print cartridges on
page 63.
Caution! Remove both print cartridges. Failure to do so might damage
your HP Officejet.
4 Place the print cartridges in an airtight bag so they will not dry out, and put them
aside. Do not send them with the HP Officejet, unless instructed to by the
HP customer support call agent.
5 Close the print-carriage access door and wait a few minutes for the print carriage to
move back to its home position (on the left side).
6 Turn off the HP Officejet.
Japan 0570 000 511
[phone]
United Kingdom [phone]
Jordan [phone] Venezuela 01-800-4746-8368
Korea [phone] Venezuela (Caracas) [phone]
Kuwait [phone] Vietnam 84-8-823-4530
Lebanon [phone] Yemen [phone]
1 This Call Center supports French-speaking customers from the following countries: Morocco,
Tunisia, and Algeria.
2 This Call Center supports German-, French- and Italian-speaking customers in Switzerland.
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