Technical information

reference guide
troubleshooting information
115
troubleshooting
Some of the icons are
missing in the
hp director
(continued)
to uninstall from a Macintosh computer
1 Disconnect the HP Officejet from your Macintosh.
2 Double-click the Applications:HP All-in-One Software folder.
3 Double-click HP Uninstaller.
4 Follow the onscreen instructions.
5 After the software is uninstalled, disconnect your HP Officejet, and
restart your computer.
6 To reinstall the software, insert the HP Officejet 5500 Series
CD-ROM into your computer’s CD-ROM drive.
Note: When reinstalling the software, follow the instructions in the
Setup Poster. Do not connect the HP Officejet to your computer until
after you have completed the software installation.
7 On the desktop, open the CD-ROM, double-click hp all-in-one
installer, and follow the instructions that appear.
The fax wizard does
not start
If the fax wizard does not start automatically, launch the fax wizard as
follows:
1 Start HP Director in the Hewlett-Packard folder on the Windows
Start menu.
2 Click the Settings menu, and select Fax Settings and Setup and
then Fax Setup Wizard.
The registration screen
does not appear
If you wish to register your HP Officejet but the registration wizard does
not automatically appear, launch the Product Registration program in
the HP folder on the Windows Start menu.
The Digital Imaging
Monitor does not
appear in the Task
Tray
If the Digital Imaging Monitor does not appear in the Task Tray, wait
several minutes. If it still doesn’t appear, click HP Director to check
whether or not essential icons are there. For more information, see
Some of the icons are missing in the HP Director on page 114.
The Task Tray normally appears in the lower-right corner of the Windows
desktop.
problem possible cause and solution
HP Digital
Imaging Monitor
icon
Task Tray