Technical information

hp officejet 5500 series
chapter 14
114
troubleshooting
Some of the icons are
missing in the
HP Director
If the essential icons (scan picture, scan document, send fax, and HP
Gallery) do not appear, your installation might not be complete.
If your installation is incomplete, you might need to uninstall and then
reinstall the software. Do not simply delete the HP Officejet program files
from your hard drive. Be sure to remove them properly using the uninstall
utility provided in the HP Officejet program group.
to uninstall from a Windows computer
1 Disconnect your HP Officejet from your computer.
2 On the Windows task bar, click Start, Programs All Programs (XP),
Hewlett-Packard, hp officejet 5500 series, uninstall software.
3 Follow the directions on the screen.
4 If you are asked whether you would like to remove shared files,
click No.
Other programs that use these files might not work properly if the
files are deleted.
5 After the program finishes removing the software, disconnect your
HP Officejet, and restart your computer.
Note: It is important that you disconnect your HP Officejet before
restarting your computer.
6 To reinstall the software, insert the HP Officejet 5500 Series
CD-ROM into your computer’s CD-ROM drive, and follow the
instructions that appear on the screen
7 After the software is installed, connect the HP Officejet to your
computer. Turn on the HP Officejet using the On button. To
continue with the installation, follow the onscreen instructions and
the instructions provided in the Setup Poster that came with your
HP Officejet.
After connecting and turning on your HP Officejet, you might have
to wait several minutes for all of the Plug and Play events to
complete.
When the software installation is complete, you will see a Status
Monitor icon in the System Tray.
8 To verify that the software is properly installed, double-click the
HP Director icon on the desktop. If the HP Director shows the key
icons (scan picture, scan document, send fax, and HP Gallery), the
software has been properly installed.
problem possible cause and solution