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RELAX. This is NOT rocket science. About This Manual We are serious about making the finest products on the market. And we are serious about the information you need to make the product function correctly.... but we can't get real serious about writing product manuals. There are enough bad product manuals out there to sink an aircraft carrier. You've probably seen them -the ones that take a degree in Electrical Engineering to figure out, or they are written in every language except English or...
THE STICK OPERATING MANUAL Table of Contents SAFETY INSTRUCTIONS 1. HOW THE STICK WORKS 1.1. Programmable Features 1.2. Standard Features page 5 page 6 page 9 2. PROGRAMMING THE STICK 2.1. Programming and Quick Reference Guide 2.2. Initial Check, Power Up, Connect To The Phone Line page 10 page 11 page 13 3. THE “HOW TO” OF PROGRAMMING 3.1. Tones / Programming Commands 3.2. Audible “Read Back” of Programming page 14 page 15 page 17 4. POINTERS FOR HOOK-UP 4.1. Voice Data Equipment 4.2.
Important Safety Instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. 4.
1. Introduction Congratulations! You have purchased the highest quality voice/fax/modem call processor in the industry-The Stick! This manual has been designed to get you, your communications devices and The Stick operating on the phone line with a minimal amount of work. Please read this manual carefully and BE SURE TO FILL OUT AND MAIL YOUR WARRANTY CARD! How The Stick Works When installed on a phone line, The Stick automatically answers all inbound calls and "screens” for one of three things. 1.
Programmable Features Read This First!!!!! • Fax Tone Detection-This feature, when activated, tells The Stick to detect the presence of CNG/fax tones which may be transmitted by a calling fax machine or PC Fax card. All calls accompanied by CNG tones, whether they be from a fax machine or PC Fax card, are routed through to equipment connected to the device port labeled FAX. If no fax-type equipment is used on The Stick, simply deactivate this feature. Factory preset is "on".
Programmable Features Continued • Answering Machine Silent Transfer-This feature works like Unanswered Call Silent Transfer except that it is designed for calls of 45 seconds or less. It should only be activated when you are using an answering machine to field after-hours calls. When a manual fax or modem call arrives and the answering machine has answered, the caller will still be able to get to a destination device by staying on the line after the answering machine "times out".
Programmable Features Continued Do’s and Don’t Of SAC Programming • 1 Digit Security Access Codes ARE NOT recommended. (refer to “Programming” Section, page 9). • DO NOT use the codes “9”, “#”, “##”, or anything beginning with “9” or “##”. These codes are reserved of the “Call Grab” feature and the programming access to The Stick, respectively. • DO NOT select an access code that may be the first part of a dialed number or control code of your answering machine.
Programmable Features Continued • Call Override- With Call Override "on"-when The Stick "answers" a call and you pick up an extension more than one second later, The Stick will recognize the lifting of the handset and stop transmitting ring back tone to the caller. You can immediately begin to talk or (within 15 seconds) transfer the call to another device. In some areas of the country, your local telephone company's lines and switching equipment may cause this feature to not function properly.
Standard Features - No Programming Needed! • Barge-In Protection- When installed on an incoming telephone line before ALL telephone equipment (extension wall jacks or multi-line phone systems), The Stick will protect any voice or data call from being accessed by other telephone equipment on the same line. Any phone device that goes "off-hook" during a conversation or data transmission will receive a silent line.
The “How To” of Programming Programming The Stick The average consumer usually starts to freak when they open up any product manual and see the word "PROGRAMMING". We have all experienced "programming" anxiety with VCR's, computers, fax machines. . ...whatever. Relax. This is relatively painless. All you have to do is understand each programmable feature and how you want The Stick to operate in your chosen installation. On the next page is the Programming and Quick Reference Guide.
Tones / Programming Commands THE STICK PROGRAMMING AND QUICK REFERENCE GUIDE Register Number Programmable Feature Program Range Factory Preset 01 FAX Tone Detection 0 = off 1 = on ON 02 Protected Hook Flash 0 = off 1 = on OFF 03 Unanswered Call Silent Transfer 0 = off 1 = on OFF 04 Silent Transfer Destination 0 = fax 1 = modem FAX 05 Pulse Detection 0 = off 1 = on OFF 06 Call Override 0 = off 1 = on OFF 07 Unrestricted Manual Transfer 0 = off 1 = on ON Programming and Install
08 Answering Machine Silent Transfer 0 = off 1 = on OFF 11 Security Access Code for VOICE Ports Digits 0-9 * and # *1 4 digits max. 12 Security Access Code for FAX Port Digits 0-9 * and # *2 4 digits max. 13 Security Access Code for MODEM Port Digits 0-9 * and # *3 4 digits max.
Initial Check Included with The Stick are additional items that make life a whole lot easier. Please check the box and make sure you have: • • • The Stick™ Voice/Fax/Modem Call Processor One 12 Volt Class 2 Power Source One Silver Modular Line Cord If any of these items are missing, please alert the Sales Department toll free at 866-3370965 and also Technical Support at 800-535-4651 POWER UP The first thing you must do before programming The Stick is to "power up" the unit.
Overview of Programming The "How To" of Programming Now that you've gotten everything hooked up and in place, the fun begins! We advise that you read through this section once or twice for familiarity with the process. You may also want to refer back to the Programming and Quick Reference Guide table to pencil in selected programming values for each feature you wish to control. The first thing you should do is to place a local call to your best buddy.
The "How To" of Programming Continued • • Entering the Register Number for a feature, let’s say it’s “Protected Hook Flash”, and you enter only part of the number. The Register Number for “Protected Hook Flash” is “02”. If you enter "2" The Stick will give you an “ERROR” tone. Entering a feature value that is outside of the program range. As an example, we will use “Protected Hook Flash” again. You are only allowed to program this feature value as “0” (off) or " 1” (on).
Programming Commands continued 1. Since five seconds has more than elapsed since you initiated the your mom, you can enter the programming mode. You dial " # # 7 7” on your touch-tone phone connected to the “VOICE 1"' port. The Stick Response: Answers with a “PROCEED” tone. The LED is blinking very rapidly. You have 30 seconds to begin the next command. 2. You change the SAC for the MODEM port to “007”, by dialing 13007, “13” selects Register 13 (Security Access Code for MODEM port) and 007 is the new SAC.
Audible "Read Back" of Programming PROGRAMMING-BEEP BEEP BEEP-BOOOOOOOP! There is a programming command that allows The Stick to audibly “read back” (via the phone) the values of any program register. This feature is handy when you forget what you have just programmed and want a quick read back or checking to see if a feature is (de)activated before leaving your home or office.
Audible "Read Back" of Programming continued An example: • First, you press "# # 7 7” on your touch-tone phone to enter the programming mode. • The Stick responds with a “PROCEED” tone. • You press "* 0 5” (telling The Stick to audibly read back the value in Register 5). • The Stick transmits 2 ‘Beeps” signifying the value “0” (the feature is turned off). • After a short pause, The Stick will transmit an “OK” tone followed by a “PROCEED” tone.
Pointers for hook-up of voice/data equipment Voice / Data Equipment This section involves the connection of communications equipment to The Stick. You may configure the “hook up” of different types equipment in a number of ways.
Pointers for hook-up of voice/data equipment continued No problem for the FAX machine.....but now it will not transmit any AUTO-FAX tones after dialing a phone number. If The Stick is at the receiving end, it will answer the call and detect the absence of FAX tones, assume it is a voice call and route it to the VOICE 1 & 2 ports.
This message reflects the use of three programmable features-the SAC for the FAX port, Answering Machine Silent Transfer and Silent Transfer Destination. The SAC for transfer to the FAX machine is factory preset at *2 “Answering Machine Silent Transfer” has been programmed “on” and the ‘Silent Transfer Destination” used is factory preset to the “FAX” port.
Note that additional commas will need to be inserted between the SACs at the end of the dialing string. A minimum of 2 seconds between SACs is needed for The Stick to recognize and register the proper sequence of digits and symbols. Some modems cannot dial the * and # symbols. You may want reprogram a specific code for one time access by an outside caller. Again, if you have any questions, call our Tech Support line at 1-800-535-4651. Our factory-trained technicians can help you out on timing or SACS.
Installation Introduction This next section covers installation for The Stick in various configurations and applications. We have tried to cover virtually all installation, scenarios that may be found in the home and business. If we missed yours or you have something weird in mind for an installation - please call tech support at 1-800-535-4651. Maybe we can help you out or save you some time and unneeded expense.
Your Own Personal Secretary Everybody needs their own personal secretary to screen calls when they are busy with other things. If you install The Stick on the phone line by plugging it into a telephone wall jack, that is basically what you've got- somebody to answer an incoming call and either: A. B. Tell you it is a voice call (by ringing the phone connected to a VOICE port) or Route it to the appropriate equipment Here’s the scenario-you are in the basement working one Saturday and the phone rings.
On Single Phone Line INSTALLING THE STICK ON A SINGLE PHONE LINE Single line installation is pretty much a no-brainer. If this is how your home or office is wired, then you should browse through each wiring configuration to find out the best one for your needs.
SIMPLE PLUG-IN WITH MULTIPLE EXTENSIONS Pros: • Can Access Calls From Extension Phones! • Easy Installation! • Installation Can Occur At Any Wall Jack. Cons: • No Barge-In Protection-Sorry! Note: This installation is the same as the “Simple Plug-In, No Extensions”. Connection to a telephone wall jack is the same. Feature Recommendations Pertinent To This Installation • If any phones are pulse dial, program Pulse Detect ON.
SIMPLE PLUG-IN WITH EXTENSIONS AND TOTAL BARGE-IN PROTECTION Pros: • Provides Total Barge-In Protection. • Only voice calls will ring phone extensions. • The best installation for total control of inbound calls. Cons: • Calls cannot be accessed from an extension phone before The Stick answers. • Installation requires splitter/adapters (not included) and an extra line cord. • May need to do a little rewiring at each wall jack.
Feature Recommendations Pertinent To Installation • • Set Rings To Answer to “0”. If you are using Pulse dial phones at any point in installation, set Pulse Detection “ON”. * Many Telephone/Electronics Stores carry the Splitter/Adapter for this installation.
NOT-SO-SIMPLE IN LINE INSTALLATION Pros: • Total Barge-In Protection! Cons: • You may require the services of a telephone installation guru. Requires severing the phone line before all existing wall jacks and installing either modular jacks or RJ-11 modular plugs and an extra modular line cord. This one can be real difficult due to the materials required and the point of installation for The Stick. Remember, what we are trying to achieve in this scenario is “Barge-In Protection.
On Multiple Phone Line System INSTALLING THE STICK ON A MULTIPLE PHONE LINE SYSTEM The Stick can be installed in a multiple line application where either an electronic phone system (KSU or PBX) or a 2-line phone configuration exists. Installing The Stick in these types of situations is a little bit more involved than the single line installations previously outlined. Review this section and if things get a little too hairy...
RJ-14 TWO LINE SYSTEM (NO KSU) Pros: • Great Barge-In Protection For One Line Cons: • This installation is not recommended for even the gutsiest do-it-yourselfer! The standard RJ-14 two-line phone system utilizes “two pair” phone line. To install The Stick in this scenario, you will have to access the pair that controls the chosen phone line and install modular wall jacks for connection to the line. This can get really involved.
Mounting The Stick The Stick can operate just about anywhere. Here are a few suggestions: a. Mounted to a baseboard at the bottom of a wall, b. On a desk top beside your fax, phone or PC modem or c. Tucked away underneath a desk. Sticken' It To The Wall We suggest using an adhesive double-sided mounting tape to keep The Stick firmly attached to any surface. Keep in mind that the adhesive on the tape can be very strong.
Technical Specifications INPUT POWER REQUIREMENTSAt AC Transformer: 110-125 Volts AC Only, 50-60 Hz At Power Jack On Stick: 12-14 Volts AC and DC POWER CONSUMPTION- 6.2 Watts CO INTERFACERinger Equivalence Number: Input Ring Detection: 0.5 B 40-150 Volts AC, 15-68 Hz DEVICE INTERFACEBattery: Off-Hook Detection: 48 Volts Nominal DC To All Devices 3-80 mA Ring Generator Frequency: 30 Hz (+/- ..1) Hz Voltage Regulated and Current Limited Waveform: True Sinusoidal Ringing: No Load: Approx. 82.
FCC Registration This equipment complies with Part 68 of the FCC rules. On the bottom of this equipment is a label that contains, among other information, the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment. You must, upon request, provide this information to your telephone company. The REN is used to determine the quantity of devices you may connect to the telephone line and still have all those devices ring when your telephone number is called.
Doc Registration DOC REGISTRATION The Department of Communications label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company.
Warranty Information To register your purchase, please fill out the warranty card and mail it. We warrant that if The Stick Voice/Fax/Modem Call Processor, manufactured by Multi-Link, Inc. and purchased by you, proves to be defective in material or workmanship, we will provide without charge, for a period of one year (USA only), the labor and parts necessary to remedy any such defect. Warranty commences on the date of purchase by the original retail consumer.
Service Information SERVICE INFORMATION FOR THE U.S. AND CANADA Your machine has been registered with the Federal Communications Commission, and under this program, in the event of equipment malfunction, all repairs will be performed by Multi-Link, Inc. or a repair center we have authorized. The owner is restricted from performing any maintenance operation other than those specified within this instruction manual.
How to Buy Your Stick Purchasing Information Multi-Link products can be purchased securely online from: faxswitch.com Or by phone at (217) 337 -0965 Toll Free at (866) 337-0965 within US and Canada. We look forward to serving you now and in the future. Thank you.
