Programming instructions

Answer: Specific instructions are provided in Sections 3 of the Operations
Manual. It expl
ains commands and responses. Tip:
When entering a command to change the value in a register, enter the 2 digit
register # followed immediately by the data to be
entered. Examples; set register 15 to 2 (enter 152), set register 12 to #345
(enter 12#345
).
Question: All incoming calls, including Fax & Modem, ring on the telephone.
What’s wrong?
Answer: Either you have lost power to the STICK II (check that LED is glowing
green) or the program options in the STICK II may
have gotten “scrambled” by a
power glitch causing the STICK II not to answer. In
the first case, confirm your power source. In the
second case, see Operations Manual Sections 3 and reset the options to Factory
Presets, then re
-
program any custom settings you
may have had, i.e. CID
ring to answer delay.
Question: Some FAX calls ring to my phones while others are received by the
FAX machine directly. What’s wrong?
Answer: The FAX calls that are ringing on your phone are probably being
initiated by the sender in a manual way, which will not have
the CNG tone necessary for automatic routing and reception. The sender must
either initiate their call in a way that will
generate the
CNG tone or you will need to enter the *2 Security Access code on your phone to
transfer the call to your Fax machine.
Question: Incoming calls that are intended for equipment on a port other than
Voice1 or Voice 2 are still ringing o
n the
phone. Why?
Answer: Insure the calling equipment is using the correct access stream as
shown in the Operations Manual Section 5 under
“Computer Modems”.
Question: Can I connect more than 1 modem to the STICK II?
Answer: Generally, any
analog telephony equipment can be attached to any
device port as desired to meet individual needs.