Programming instructions

Answer: A customer will occasionally require the full function of the Telco Voice
Mail or the ability to automatically Call Forward an
unanswered call. Any line sharing unit that uses tones (CNG / DTMF) must
answer the Telco ring before using the tones t
o route the
call to the desired device on premises. This means any function/service provided
by the phone company that is dependent on the
“unanswered” condition will not work with these units.
An alternative line sharing unit is our SR
-
3. These units
work in combination with
a Telco service generically called “Distinctive Ring
Service” which provides a 2nd and possibly a 3rd phone number on a single
phone line. These numbers will ring with a distinctive
double or triple ring pattern. This service is
usually available at a nominal price.
The SRs operate by counting the bursts in the ring
pattern and routing the call to the appropriate device port without “answering” the
call, hence allowing those features like Voice Mail
and Call Forwarding to work
. Note: If your service package includes Caller ID on
the device side of the SR, call us for a solution.
In customer locations where there are extension phones that cannot be
connected to the device side of the line sharing unit, i.e. old
homes, out
-
b
uilding, two site drops, the SR allows all phones on the line side of
the unit to ring on all inbound ring patterns. This
enables the customer to audibly identify the purpose of the inbound call by the
ring pattern at the extension phones.
The STIC
K Questions and Answers
Question: Is THE STICK compatible with phone company Voice Mail and/or Call
Forwarding services?
Answer: Since the STICK must always "answer" the ring from the phone
company to do its job, there will never be an un
-
answered
call situation which means that the only time a message will be taken by the
phone company VM will be when the line is already busy
and another party tries to call the number. This can be of benefit to some people
if the frequently occupy the line for len
gthy periods.
An on
-
site answering machine will be necessary to take messages when you
can't answer.
Question: How can I make Caller ID work with the STICK?